Customer Support-Security Verification/Account Recovery Agent Acara Solutions

1.0 - 5.0 years

0 - 0 Lacs

bengaluru

Hybrid

Job Description: We are hiring Account Recovery Agents to join our Account Operations team. In this role, you will help customers securely regain access to their accounts by handling MFA resets, MFA disables, email changes, and identity verification checks . Key Responsibilities: Handle account recovery requests with professionalism and empathy. Perform identity verification using approved documents/process. Process MFA resets, email changes, and account access updates . Document interactions in tools like Salesforce / Zendesk . Ensure compliance with security and privacy standards (PII handling). Work in rotational US shifts (including evenings, weekends, holidays) . Requirements: 13 years’ experience in customer support / operations / security verification (BPO/Shared Services preferred). Experience in SaaS / Fintech / E-commerce / Telecom platforms preferred. Exposure to identity verification tools / MFA processes . Knowledge of Salesforce, Zendesk, Okta, Duo, or Authy . Strong communication skills and customer-first mindset . High integrity and attention to detail. If interested please send your updated resume to kavip@acarasolutions.in

Posted 4 days ago

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