Account Onboarding Specialist (Shift Based)

We are seeking a Account Onboarding Specialist to assist users in setting up the accounts on our website. The role requires strong communication skills in English and basic accounting knowledge to help users navigate the platform smoothly. This is a shift-based role, so flexibility to work in different time slots is essential.

Key Responsibilities:

• Guide new users through the account registration and setup process.
• Verify and input customer details accurately.
• Provide clear explanations of platform features and functionalities.
• Assist users with basic accounting-related queries during onboarding.
• Address and troubleshoot any issues faced during the onboarding process.
• Document interactions and provide feedback to improve onboarding procedures.
• Work closely with support and product teams to enhance the user experience.

Requirements:

• Strong communication skills and ability to work in a team.
• Fluent in English (Read, Write and Speak).
• Bachelor’s or Master’s degree in Accounting
• Basic knowledge of accounting principles.
• Prior experience in customer service or onboarding is a plus.
• Comfortable working with online platforms and tools.
• Strong attention to detail and problem-solving skills.
• Willingness to work in rotational shifts.

Job Type: Full-time

Pay: ₹120,000.00 - ₹300,000.00 per year

Benefits:

• Paid sick time
• Provident Fund

Work Location: In person