Academic Support Executive

Job Title: Academic Support Executive

Company: Edujam LLP
Location: Thane, Maharashtra
Job Type: Full-Time
Experience Level: 0–2 Years (Freshers Encouraged to Apply)
Salary Range: ₹16,000 – ₹22,000 per month
Industry: Education / EdTech

Website: https://edujam.in/

About the Role:

Edujam LLP is seeking a proactive and student-focused Student Support Executive for our Thane center. This role involves managing the end-to-end support journey for students, ensuring their academic needs are met with empathy and efficiency. You will be a vital link between students, internal departments, and our partner universities, contributing to a smooth and satisfying academic experience.

Roles and Responsibilities:

Student Onboarding & Document Handling:

• Verify and manage academic and identification documents submitted by students during admissions and course progress.

Student Assistance & Query Management:

• Address student queries via phone, email, or in-person with timely and solution-oriented responses.

Fee Collection & Financial Tracking:

• Support fee collection processes, issue receipts, and maintain accurate financial records for each student.

Academic Communication:

• Share critical updates on assignments, exams, results, and university circulars with students in a timely manner.

Data & Record Maintenance:

• Maintain well-organized student records in both digital systems and physical files.

Follow-Up Activities:

• Regularly follow up with students regarding pending fees, missing documents, or required updates.

Internal Coordination:

• Liaise with internal departments and university contacts to resolve academic or administrative matters effectively.

Operational Support:

• Assist with academic events, exam registrations, result dissemination, and other student-related processes.

Who Can Apply:

• Education: Bachelor's Degree in any stream (mandatory).
• Languages: Fluency in Hindi and English (spoken and written) is required.
• Experience: 0–2 years; freshers passionate about education and student success are welcome to apply.

Skills Required:

• Excellent verbal and written communication skills
• Strong interpersonal and conflict resolution abilities
• Well-organized with keen attention to detail
• Empathetic and patient when addressing student concerns
• Ability to multitask and manage time efficiently

Work Schedule:

• Days: Monday to Saturday
• Timing: 10:00 AM to 7:00 PM

What You’ll Gain:

• Hands-on experience in student relationship and support services
• Exposure to university-level academic processes and operations
• Development in communication, coordination, and documentation skills
• Career growth opportunities in the EdTech and education sector
• A collaborative, student-first work environment

How to Apply:

Send your updated resume to [email protected]
For queries, contact: +91 93727 24691

Job Types: Full-time, Permanent, Fresher

Pay: ₹16,000.00 - ₹22,000.00 per month

Benefits:

• Internet reimbursement
• Paid time off

Work Location: In person