Academic Counsellor

Role Overview

The Academic Counselor will be responsible for guiding students and parents throughout the enrollment journey by understanding their academic needs, recommending suitable programs, and ensuring a smooth onboarding experience. The role involves counseling, sales conversion, and maintaining strong communication to drive admissions.

Key Responsibilities

1. Student Counseling

• Engage with prospective students and parents to understand their academic requirements and career goals.
• Provide detailed information about programs, curriculum, learning outcomes, and teaching methodologies.
• Conduct one-on-one counseling sessions (online/offline).

2. Sales & Conversion

• Follow up with leads generated through marketing, inbound calls, and references.
• Drive end-to-end admissions conversion from lead to enrolment.
• Achieve monthly and quarterly admission targets.

3. Communication & Relationship Management

• Build and maintain strong rapport with students and parents.
• Address queries regarding courses, fees, schedules, and academic pathways.
• Provide accurate and timely information throughout the counseling process.

4. Documentation & Reporting

• Maintain records of interactions, follow-ups, and conversions in the CRM.
• Prepare daily/weekly reports on lead status, pipeline, and closures.

5. Coordination

• Work closely with the academic and operations teams to ensure smooth onboarding.
• Coordinate demo classes, assessments, and orientation sessions if required.

Required Skills & Qualifications

• Bachelor's degree in any discipline (Education background is preferred but not mandatory).
• 14 years of experience in counseling, sales, inside sales, or customer-facing roles.
• Excellent communication and interpersonal skills.
• Strong problem-solving ability and customer handling skills.
• Ability to work in a target-driven and fast-paced environment.
• Proficiency in MS Office and CRM tools.
• Edtech Experience is mandatory