Attending safety meetings to ensure the service team abides by safety policies and procedures Mentoring the service staff by promoting an environment where they can grow and excel in their craft Performing administrative duties such as communicating with vendors, greeting customers or answering phone calls to schedule service appointments Managing a team of Service Technicians and Advisors Developing a working knowledge of industry laws and regulations to ensure their service department is in compliance Maintaining customer relationships to ensure repeat customers by handling customer concerns in a timely manner Job Type: Full-time Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person
- To drive continuous improvement through existing customer feedback systems. DUTIES AND RESPONSIBILITIES: - In-charge of customer care back office. - Accountable for CCCF management, MIS, concern age analysis and other reports. - Analyze root causes for dissatisfaction and driving corrective and preventive actions. - Accountable for keeping high standards of housekeeping in customer interaction areas (e.g. Reception, Customer Lounge, etc.) - Drive service marketing activities through tele-calling to improve vehicle retention. - Planning customer events/clinics to build strong relationships with customers. - Pareto analysis of customer concern by using 7 QC tools. - Upkeep of process circular file and sharing with all concerned - Manage and direct the telecall team and customer satisfaction survey every month. - Obtain NPS (Net Promoter Score) and Customer satisfaction score for each franchise - Derive the VOC (Voice of customers) and infer Kaizen activities contributing to continuous improvement on procedure and processes in the customer interface. - Promote customer interaction and collect Feedback forms; identify suggestions and pain points from customers. - Continuous communication with departments to convey customer feedback (suggestions / pain points / positive points). - Proactively strive actions based on customer feedback. - Conduct and lead complaint resolution meeting weekly and kaizen meeting monthly. - Conduct Customer care staff meeting every quarter; - Organize behavioral and technical training for c care staff in co-ordination with ALC and STC respectively. - Co-ordinate with TMC (through Divisional office) and maintain MIS data to respond as and when needed on CRM parameters) - Upload CR data for CR awards periodically in co-ordination with D.O. - Organise Annual CR champion competition Event to identify CR Champion of the year, as per TMC guidelines and direction. - Managing DMS requirements of Customer care department. Job Type: Full-time Pay: ₹27,000.00 - ₹33,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Language: English (Preferred) Work Location: In person Speak with the employer +91 8754899970
Understands automobiles by studying characteristics, capabilities, and features. Cultivates buyers by maintaining rapport with previous customers and suggesting trade-ins. Turns customers into buyers by matching them with their ideal car. Qualifies buyers by understanding their requirements and interests and matching these interests to various car models. Demonstrates vehicle features and takes customers on test drives. Demonstrates automobiles by explaining warranties and services. Closes sales by overcoming objections, asking for sales, negotiating prices, and completing sales and purchasing contracts. Provides sales management information by completing reports. Assists with the setup of the showroom and displays. Updates job knowledge by participating in educational opportunities and reading professional publications. Enhances dealership reputation by accepting ownership for accomplishing new and different requests. Job Type: Full-time Pay: ₹17,000.00 - ₹26,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person
Understands automobiles by studying characteristics, capabilities, and features. Cultivates buyers by maintaining rapport with previous customers and suggesting trade-ins. Turns customers into buyers by matching them with their ideal car. Qualifies buyers by understanding their requirements and interests and matching these interests to various car models. Demonstrates vehicle features and takes customers on test drives. Demonstrates automobiles by explaining warranties and services. Closes sales by overcoming objections, asking for sales, negotiating prices, and completing sales and purchasing contracts. Provides sales management information by completing reports. Assists with the setup of the showroom and displays. Updates job knowledge by participating in educational opportunities and reading professional publications. Enhances dealership reputation by accepting ownership for accomplishing new and different requests. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹26,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person
Understands automobiles by studying characteristics, capabilities, and features. Cultivates buyers by maintaining rapport with previous customers and suggesting trade-ins. Turns customers into buyers by matching them with their ideal car. Qualifies buyers by understanding their requirements and interests and matching these interests to various car models. Demonstrates vehicle features and takes customers on test drives. Demonstrates automobiles by explaining warranties and services. Closes sales by overcoming objections, asking for sales, negotiating prices, and completing sales and purchasing contracts. Provides sales management information by completing reports. Assists with the setup of the showroom and displays. Updates job knowledge by participating in educational opportunities and reading professional publications. Enhances dealership reputation by accepting ownership for accomplishing new and different requests. Job Type: Full-time Pay: ₹16,000.00 - ₹26,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person
The ideal candidate for this role will have a strong understanding of automobiles, including their characteristics, capabilities, and features. You will be responsible for developing relationships with potential buyers, maintaining rapport with previous customers, and suggesting trade-ins. By matching customers with their ideal car based on their requirements and interests, you will play a key role in turning potential buyers into satisfied customers. As a Sales Associate, you will be expected to demonstrate vehicle features, accompany customers on test drives, and explain warranties and services related to the automobiles. Your ability to close sales by addressing objections, negotiating prices, and completing sales contracts will be crucial to your success in this role. Additionally, you will be responsible for providing sales management information through detailed reports and assisting with the setup of the showroom and displays. To excel in this position, you should actively seek opportunities to expand your knowledge of the automotive industry through educational opportunities and professional publications. By accepting ownership for accomplishing new requests and consistently delivering exceptional service, you will contribute to enhancing the dealership's reputation. This is a full-time position that offers benefits such as health insurance and provident fund. The preferred educational requirement for this role is a Bachelor's degree. The work location for this position is in person, where you will engage directly with customers to provide a personalized and professional sales experience.,