Responsible for collecting complete information from hiring managers about new job openings. Communicates all vacancy details clearly to recruitment agents. Informs candidates about new vacancies, job responsibilities, and required qualifications. Acts as the main communication link between hiring managers, agents, and candidates. Provides updates to agents and candidates on application status and interview schedules. Ensures all vacancy information is accurate, updated, and consistent. Handles candidate questions and provides necessary clarification throughout the hiring process. Maintains records of all job openings, submitted profiles, and communication history. Ensures timelines for hiring are followed and communicates any changes promptly. Supports a smooth and professional experience for all candidates. Ensures all processes and communication comply with company policies and employment guidelines. Coordinates internally to understand talent needs and hiring priorities. Shares closing information when a position is filled and ensures proper communication to agents and candidates.
Handle customer inquiries related to Flight Booking, Hotel Booking, Travel Insurance, and Okay-to-Board requests through email, phone, and online platforms. Process reservations, amendments, and cancellations while ensuring accuracy and timely follow-ups. Coordinate with airlines, hotels, travel insurance providers, and other vendors to confirm bookings and resolve service-related issues. Assist in preparing and issuing travel itineraries, vouchers, insurance policies, OTB approvals, and other relevant travel documents. Work closely with the sales team to ensure smooth backend operations and efficient handling of all customer requests. Maintain and organize documentation, including booking records, contracts, agreements, and customer files. Support backend tasks such as inventory tracking for travel packages, promotional materials, and office supplies. Identify opportunities for upselling and cross-selling travel services while enhancing overall customer satisfaction. Collaborate with internal teams to streamline processes and improve operational efficiency in a fast-paced environment.
Handle customer inquiries related to Flight Booking, Hotel Booking, Travel Insurance, and Okay-to-Board requests through email, phone, and online platforms. Process reservations, amendments, and cancellations while ensuring accuracy and timely follow-ups. Coordinate with airlines, hotels, travel insurance providers, and other vendors to confirm bookings and resolve service-related issues. Assist in preparing and issuing travel itineraries, vouchers, insurance policies, OTB approvals, and other relevant travel documents. Work closely with the sales team to ensure smooth backend operations and efficient handling of all customer requests. Maintain and organize documentation, including booking records, contracts, agreements, and customer files. Support backend tasks such as inventory tracking for travel packages, promotional materials, and office supplies. Identify opportunities for upselling and cross-selling travel services while enhancing overall customer satisfaction. Collaborate with internal teams to streamline processes and improve operational efficiency in a fast-paced environment.