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Axis Bank logo

A Branch Operations Head / Branch Operations Manager

5 - 10 years

5 - 10 Lacs

Daman & Diu, Rajkot, Jamnagar

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Branch Operations Complaint Management Team Management NEFT Banking Operations Cross Selling Audit Compliance Cash Handling RTGS Cash Management Query Resolution ATM Operations Escalations Bank Operation Fund Transfer Customer Queries Resolution

Work Mode

Work from Office

Job Type

Full Time

Job Description

Locations : Tad (Diu), Bela Rangpar (Rajkot), Rolex Road (Rajkot), Rajkot Main Branch, Moti Khavdi(Jamnagar) Ensure administration of the branch by directing daily operations like cash, clearing, transfer, ECS/RTGS/NEFT, SB, CD, FDR, Deposits, account opening and customer service with a team of Tellers and Customer Service Officers. Ensure all customer complaints and issues are resolved maintaining high service standards Establish and strengthen all key customer relationships to generate sustained business Ensure growth in account balances and achievement of aggregate cross sell points target Ensure maintenance of cash balance as per Cash Retention Limit Control and monitor leakage of income, office accounts and anti-money laundering s Ensure compliance with banking rules, regulations and procedures, review vault register and overdue management Review branch operations reports and track exceptional transactions. Handle internal and external audit processes and attend audit queries immediately Ensure that all customer service officers are adequately trained on the products, processes and various policies of the bankRole & responsibilities Preferred candidate profile Perks and benefits

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Axis Bank
Axis Bank
www.axisbank.com

Banking

Mumbai

Over 68,000 Employees

643 Jobs

    Key People

  • Amitabh Chaudhry

    Managing Director & CEO

  • Rajiv Anand

    Executive Director

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