We are seeking an experienced and dynamic Manager - Business Development to join our team. As the ideal candidate, you will be responsible for driving business growth in the healthcare revenue cycle management (RCM) and medical coding industry by generating leads from US healthcare providers. Your role will involve not only individual lead generation and sales but also overseeing the business development department in India, providing leadership, guidance, and strategic direction to the team. To excel in this role, you will need a strong understanding of the US healthcare market, leadership capabilities, and a proven track record in business development. Your responsibilities will include identifying, engaging, and nurturing new business opportunities in the US healthcare provider market, such as hospitals, clinics, and other healthcare organizations. You will implement lead generation strategies, outreach campaigns, and sales tactics to drive revenue growth. Additionally, you will oversee the business development team in India, providing guidance, mentorship, and support to senior executives and team members. Your role will involve developing and implementing strategies to achieve departmental targets, improve sales processes, and enhance team performance. You will be responsible for developing and executing business development strategies aimed at expanding the company's client base in the US healthcare market. It will be crucial to ensure that business development efforts are aligned with company goals and objectives. You will conduct sales presentations, product demonstrations, and negotiations with prospects to secure new business. Collaborating closely with potential clients, you will understand their requirements and deliver tailored solutions in revenue cycle management (RCM) and medical coding. As part of your role, you will track the performance of individual team members and ensure that Key Performance Indicators (KPIs) are met. Generating regular reports on sales activities, pipeline status, and outcomes, you will present findings to senior leadership for analysis and decision-making. Market research will be a key aspect of your responsibilities to stay informed about industry trends, competitors, and potential client needs. Using insights from your research, you will fine-tune strategies and drive continuous improvement in business development efforts. You will oversee the use of Customer Relationship Management (CRM) tools by the business development team to manage and track sales activities. Ensuring accurate and timely updates are made to sales pipelines and client data will be essential. Collaboration across teams, including marketing, operations, and leadership, will be necessary to ensure the seamless execution of business development plans, marketing campaigns, and service delivery. Working closely with the onshore sales team in the US, you will align on strategies, share client insights, and support sales efforts across both regions. Building and maintaining long-term relationships with key clients will be a crucial aspect of your role to ensure a high level of customer satisfaction and repeat business. Addressing client concerns, providing solutions, and ensuring ongoing engagement with clients will be essential. You will conduct training sessions for the business development team to enhance their sales skills, product knowledge, and understanding of the healthcare industry, fostering a collaborative and growth-oriented team culture. Qualifications: - Educational background in business, healthcare administration, or related fields.,
As a Senior AR Caller, you will be responsible for managing the Accounts Receivable (AR) process for U.S. healthcare providers. Your primary role will involve following up with insurance companies to resolve outstanding claims, ensuring timely reimbursements, and contributing to the overall efficiency of the revenue cycle process. Your key responsibilities will include following up with U.S. insurance companies on outstanding accounts receivable, asking appropriate questions to address specific claim issues, and accurately documenting responses. You will be required to record all actions taken and update notes in the client's revenue cycle management platform. Ensuring that quality and productivity standards are consistently met will be essential. Additionally, you will need to understand various denial codes and reasons and collaborate with insurance carriers for timely claim resolutions. Handling claim submissions through electronic systems, paper forms, or Direct Data Entry (DDE) will be part of your routine tasks. Using client-specific documentation standards for recording call notes and providing support to team members in improving performance, resolving queries, and enhancing productivity will also be expected. Moreover, assisting in the training of junior team members on client-specific processes as necessary will be vital. To excel in this role, you must possess a strong understanding of U.S. healthcare Revenue Cycle Management (RCM) processes. Previous experience in AR calling with a solid grasp of denial management and claim resolution is essential. Familiarity with different methods of claim submission such as EDI, paper, and DDE is required. Excellent communication and interpersonal skills are crucial, along with attention to detail, strong analytical abilities, and effective problem-solving skills. The ability to work both independently and collaboratively within a team environment will be key to your success in this position.,