1st Line Technical Support Specialist

As a 1st Line Technical Support Specialist at Onecom in Gurgaon, India, you will play a crucial role in providing exceptional customer support. You will join a supportive team, receive comprehensive training, and contribute to delivering outstanding customer experiences. **Key Responsibilities:** - Work as part of our Technical Support Service Desk, managing and resolving incoming queries and service tickets related to Onecom products and services. - Ensure high levels of customer satisfaction by providing regular communication and support via email, telephone, and service tickets. - Use service boards to prioritize workflow in line with customer Service Level Agreements. - Support, coordinate, and build relationships with internal teams to achieve the best results for our customers. **Qualifications Required:** - Customer-Centric: Thrive in a customer-focused environment and make a real difference. - Relationship Builder: Great at building relationships and going the extra mile to get things done. - Clear Communicator: Demystify jargon and provide advice to non-technical customers. - Detail-Oriented: Excellent attention to detail and ability to support customers within SLAs. - Team Player: Work well with others and use initiative effectively. Onecom values its employees and offers various perks, including: - Holidays: 18 days annual leave + 6 public holidays - Other Leave: 7 days casual leave, 7 days sick leave - Development: Access to the In-House Training Academy - Wellbeing: Mental Health support, free breakfast & fresh fruit Onecom is an award-winning provider of Communication Technology, known for delivering Simply Brilliant Customer Experiences. The company values innovation, integrity, ambition, knowledge, and inspiration in all its operations. Onecom is committed to equity, diversity, and inclusion (ED&I). Candidates are encouraged to complete the equality monitoring form as part of the application process to help inform future initiatives. Your responses are anonymous and valuable in shaping our inclusive practices.,