About Us At Zyte, we eat data for breakfast and you can eat your breakfast anywhere and work for Zyte. Founded in 2010, we are a globally distributed team of over 240 Zytans working from over 28 countries who are on a mission to enable our customers to extract the data they need to continue to innovate and grow their businesses. We believe that all businesses deserve a smooth pathway to data For more than a decade, Zyte has led the way in building powerful, easy-to-use tools to collect, format, and deliver web data, quickly, dependably, and at scale. And today, the data we extract helps thousands of organizations make smarter business decisions, secure competitive advantage, and drive sustainable growth. Today, over 3,000 companies and 1 million developers rely on our tools and services to get the data they need from the web. About The Job: As a Developer Support Engineer, you'll be the go-to expert for helping customers integrate with our Web Scraping API (Zyte API) and Cloud Spider Deployment Platform (Scrapy Cloud). You'll troubleshoot API issues, resolve scraping blocks, help deploy and debug crawlers in the cloud, and assist with usage and billing questions — whatever it takes to keep our customers get-going with their business! We are big fans of Continuous Improvement and use metrics to measure and improve our processes. Whenever possible we suggest improvements to our products and write our own tools in order to give the best possible service to our customers. About you: You are extremely well organised and self-motivated - essential because we're a remote team. You are a creative problem solver with think-outside-the-box and can-do attitude and have a passion for great customer service. Roles & Responsibilities: Debug and resolve API errors, failed requests, and integration issues Investigate website blocking behavior (e.g., bot detection, captchas, IP bans) Recommend and adjust scraping settings like browser fingerprinting, header tuning, proxies, and rendering modes Assist with custom setups and edge-case data extraction requests Support customers in deploying and managing spiders on our cloud platform Analyze logs and runtime behavior of spiders to diagnose failures or inefficiencies Help customers retrieve structured data using AI extraction and quickfixes Assist users with billing questions, plan upgrades, and usage diagnostics Write clear and concise explanations, technical walkthroughs, and documentation Collaborate with engineering/product teams to communicate bugs or suggest improvements based on user feedback Strong customer focus with a mindset for preventing future recurrence of issues and be an advocate for customers to get the best value possible Demonstrate leadership and ability to work independently to resolve complex technical issues Maintain technical documentation, troubleshooting guides and AI bots Provide assistance to internal groups in Zyte to troubleshoot issues and make configuration changes Effectively collaborate within the team and with other teams to constantly improve the processes and tools for greater efficiency and better customer satisfaction Be available to participate in the weekend shift - approximately one weekend every month for additional compensation Requirements 3+ years of support or equivalent experience in a customer facing role Good understanding of HTTP, browser behavior, browser stack, headless browsers, web scraping techniques, and anti-bot mechanisms Strong grasp of Python to be able to write and debug code. Prefer familiarity with additional languages such as Javascript, Node.js, Typescript, Java, Javascript, .net/C#, Golang Experience debugging REST APIs (using Postman, curl, or directly in code) Experience with web scraping tools or libraries (e.g., Puppeteer, Playwright, Selenium, BeautifulSoup, Scrapy) Good understanding of web applications, client utilities, browserstack, headless browsers and developer tools in browsers. Familiarity with tools such as Wireshark, tcpdump, Burp Suite etc to intercept and debug network traffic. Understand browser engines, browser fingerprinting, and ad-blocker mechanisms Comfortable with Linux/UNIX or Mac Terminal command-line for efficient scripting and automation Excellent verbal and written English skills and ability to articulate a complex system or problem based on the type of audience Strong team player with good analytical and technical writing skills Ability to multi-task and manage multiple priorities and commitments Benefits By joining the Zyte team, you will: Become part of a self-motivated, progressive, multi-cultural team Have the freedom & flexibility to work remotely Get the chance to work with cutting-edge open source technologies and tools
About Us At Zyte, we eat data for breakfast and you can eat your breakfast anywhere and work for Zyte. Founded in 2010, we are a globally distributed team of over 250 Zytans working from over 28 countries who are on a mission to enable our customers to extract the data they need to continue to innovate and grow their businesses. We believe that all businesses deserve a smooth pathway to data use. For more than a decade, Zyte has led the way in building powerful, easy-to-use tools to collect, format, and deliver web data quickly, dependably, and at scale. And today, the data we extract helps thousands of organizations make smarter business decisions, secure competitive advantage, and drive sustainable growth. Today, over 2,000 companies and 1 million developers rely on our tools and services to get the data they need from the web. About the role: You&aposre a natural bridge between technology and peoplea communicator who thrives on making complex topics clear, exciting, and accessible. You have a genuine passion for empowering developers, backed by hands-on technical expertise and a curiosity that keeps you experimenting with new tools, frameworks, and ideas. You&aposre equally at home coding up a quick demo as you are standing on stage, streaming live, or publishing a deep-dive article. You believe in community as more than just a buzzwordit&aposs about fostering connections, listening with intent, and inspiring others to build. As a Developer Advocate at Zyte, you&aposll champion our web scraping and data extraction tools to developers around the world, shaping how they learn, adopt, and innovate with our technology. You&aposll create projects, stories, and resources that highlight the power of Zyte API and Scrapy, connecting with our audience across events, social channels, and developer communities. You&aposll work closely with product and marketing teams, bringing community insights back into our roadmap, while amplifying the voices of developers who use our tools. Your work will make a tangible impactgrowing awareness, deepening trust, and helping Zyte define the Web Scraping API category Responsibilities: Create content (written, video, webinars) and code samples that demonstrate how to work with and integrate Zyte tools Engage with the community across social channels and forums and showcase how to solve web scraping challenges Educate, showcase and demo our products to our communities and beyond Speak at developer-focused events Write blog posts for Zyte and third-party sites Identify external advocates and community leaders, and support them as they talk about Zyte and web data extraction independent of us Represent the developer POV in the marketing team Work with our technical teams to identify content opportunities and channel community feedback Identify opportunities to improve documentation and be an active contributor Post regularly on the company&aposs social channels for our developer audience Requirements 3+ years of experience in developer advocacy, community engagement, or related technical roles Strong understanding of web technologies, APIs, web scraping, and data extraction Demonstrable knowledge of Python Interest in web data extraction A passion for developers and helping developers Excellent verbal and written communication skills with some experience with public speaking Proven experience working with communities, social media, and blogging required A background in community building and event hosting is a plus Self-motivated, self-reliant and able to prioritize tasks Strong team player Nice to Have: Experience with Scrapy, headless browsers and web scraping is a plus but not a hard requirement Benefits As a new Zytan, you will: Become part of a self-motivated, progressive, multi-cultural team Have the freedom and flexibility to work from where you do your best work Attend conferences and meet with team members from across the globe Work with cutting-edge open source technologies and tools 35 days paid holidays Show more Show less