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3.0 - 7.0 years
0 Lacs
chennai, tamil nadu
On-site
The Technical Account Manager will work with customers to help them get the most out of their Zuora investments, and drive the engagement team towards an optimal solution. As a Technical Account Manager, you will draw on your customer-facing skills and technical acumen to help customers successfully manage and adopt Zuora products. Your previous experience with financial infrastructure, program management, enterprise technology implementation, strategy development, and customer advocacy will play a critical part in your day to day work driving success at our most critical customers. You will regularly engage with your customers, including executives of large enterprises and a cross-functional and geographically dispersed team. A successful TAM utilizes their relationship management and communication skills and technical credibility to effectively communicate at all levels of the organization. **What You'll Achieve:** - Conduct requirements gathering, gap analysis, testing and support sessions with customers. - Work directly with Zuora Product Engineers on customer use cases and feedback. - Create, review and understand data/object models documentation. - Create, review and understand process flows and architecture diagrams. - Help maintain the overall customer health and be focused on the technical health of the customer. - Establish and maintain system configuration, architectures and an overall runbook for each of your customers. - Provide your customers with expertise on their Zuora product configuration, our Zuora APIs and integration best practices. - Document requirements and user stories and reviews the list of requirements/user stories with the customer for sign-off. - Design and document sound functional and technical solutions, including process flows, technical customizations, and integrations. - Provide guidance and updated best practices to customers using quarterly roadmaps and new features. - Follow up with customers to ensure delivered work meets original requirements and approved designs. - Review with the customer new or updated solutions, ensure the customer is satisfied with the work performed. - Develops and delivers custom customer solution specific training materials. - Supports the customer with regularly scheduled calls to answer functional and technical questions. **What You'll Need To Be Successful:** - At least 3-5 years of enterprise-level experience delivering moderate to complex Revenue and Finance solutions. - At least 3 to 5 years of experience in customer-facing solution delivery within a professional services organization, as a Technical Account Manager or Solution Architect and/or Senior Business Consultant with a leading technology consulting company. - 3-5 years of enterprise-level expertise with ERP, Order to Cash, Billing, and/or CRM solutions a plus. - Bachelor of Science in Computer Science or in Business preferred. - Code experience such as SQL, PLSQL, or another programming language. - Object-oriented framework experience. - Ability to review API documentation and assist customers in determining how best to use APIs and troubleshoot API integrations. - Ability to review Zuora workflows and assist customers in troubleshooting these workflows. - Demonstrated leadership abilities to lead business discussions with customers and architect the value of our solution and the best practices to implement it. - Experience in requirements gathering, use cases documentation, business analysis, systems design and integration, user interface design, and implementation. - Experience with solution implementation in the areas of revenue recognition, order-to-cash including account receivables, finance, and general ledger. - Must be a strong team player with excellent communication skills at the business and technical level, able to collaborate as part of a team to deliver exceptional customer results in a rapid-paced implementation environment. - Experience managing tasks on multiple projects simultaneously.,
Posted 3 weeks ago
4.0 - 9.0 years
10 - 20 Lacs
Hyderabad, Bengaluru
Hybrid
We are looking for immediate joiners only. Location: Bangalore/Hyderabad/ Pune Zuora Developer Exp: 4+yrs NP: immediate JD : Experience in configuration and design of Billing System and subscription using Zuora. Experience in Zuora Admin functions/Subscription Billing like creating and managing user accounts, security, generating reports, creating objects/fields. Experience in automating business processes using Zuora Workflows configuration/migration. Experience in integrating Zuora with Systems like Oracle/Salesforce/SAP using APIs. Understand client business requirements and provide recommendations and best practices for solutions in Zuora. Experience in documentation, business analysis, design and integration. Good team player with excellent communication skills
Posted 1 month ago
3.0 - 8.0 years
27 - 32 Lacs
Hyderabad, Chennai, Bengaluru
Work from Office
Required: Should have 3 to 6 years of experience in Zuora Billing. Should be able to translate business problems into solution leveraging the out of the box configuration capabilities of Zuora as well as technical solution based on Zuora APIs, data exports and advanced configuration. Should have strong knowledge of Zuora Workflows. Should be expert in Zuora Product Catalog, Bill Runs, Payment Runs concepts. Should know how to build Invoice Templates, Email templates and Communication Profiles. Should know Subscription management via amendments, renewals etc. Should know about Zuora Salesforce packages and how to configure those. Should have knowledge of Zuora REST APIs and Call Outs. Should know how to set up roles and permissions in Zuora. Should know Zuora reporting module Should we aware of Zuora object model. Should be able to provide technical expertise in integrating Zuora with other applications. Should be able to train other resources in Zuora Salesforce basic knowledge/experience is preferable. CPQ experience is preferable. Zuora Revenue Recognition is preferable. Preferred: Should we aware of Zuora object model. Should be able to provide technical expertise in integrating Zuora with other applications. Should be able to train other resources in Zuora Salesforce knowledge/experience preferable. CPQ experience is preferable. Zuora order metrices is preferable. ERP systems experience is preferable. Experience with solution implementation in the areas of order-to-cash, finance, accounting is preferable. Location: Hyderabad /Bangalore /Chennai /Mumbai /Gurgaon /Kolkatte /Pune
Posted 1 month ago
4.0 - 7.0 years
12 - 20 Lacs
Hyderabad, Chennai, Bengaluru
Work from Office
A Zuora Developer JD typically involves developing, customizing, and implementing Zuora Billing solutions, designing and integrating Zuora APIs, and working with Zuora workflows and configurations.
Posted 2 months ago
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