Required skills: Fluent English speaker/writer The candidate must have the aptitude and willingness to embrace unfamiliar technology and learn new skills. Deep technical understanding of software (mainframe software an advantage). Thorough knowledge of DITA markup language and developing structured, topic-based documentation, with a heavy emphasis on conditional formatting (conref) to produce a single-source model for content reuse across different documentation deliverables and output formats. Experience using DITA-based tools to develop and transform online and PDF documentation and help. Active participation in the end-to-end software development process. Ability to write for a global audience and to follow IBM/HCL style guidelines, including: Documentation translation process and requirements. Accessibility requirements for online documentation. Usability, retrievability, and consistency. Message and indexing standards. Educational background: A certificate, undergraduate degree, or other formal training in technical and/or professional writing, combined with a technical certificate or degree, and a strong technical background or aptitude, or equivalent job experience. Willingness to demonstrate your skills at an interactive technical interview (with a portfolio showcasing your work). The successful candidate must have excellent written and organizational skills, the ability to see things from the users point of view. The candidate must promote an atmosphere of teamwork and collaborate with all members of the project team. The position requires excellent interpersonal & teamwork skills, and the ability to work with and assist others in a geographically distributed team, as well as the ability to work independently, manage schedules, meet deadlines, and escalate issues to management when necessary. Multiple years of experience developing documentation using tools like: Oxygen XML Author or other single-source authoring software DITA Open Toolkit PDF generation using Oxygen CSS, XML FO or Adobe Acrobat Pro Oxygen WebHelp for online documentation IBM ID Tools: IBM DCS Workflow Manager Advantageous skills: Sufficient years of experience on IBM z/OS mainframes, to the point that you are familiar with all its main features, sub-systems, common utilities & tools and can navigate around (PCOMM, TSO, ISPF, JCL, CICS, batch etc). Experience with IBM Fault Analyzer for z/OS or similar products. Jira, Git/GitHub, Jenkins, workflow automation. Familiarity with graphics and experience in the production of technical video and audio resources. This job role is a senior position in the IBM Fault Analyzer for z/OS product development team. The role will suit a person used to dealing with mainframes on a regular basis. You will be expected to work with other developers/specialists/subject matter experts across the organization which is mostly based in Perth, Western Australia. The successful candidate will be expected to interact with the HCL global documentation team, bringing new ideas to the table (eg tools, workflows, automations, best practices etc), and incorporate and improve deliverables using customer feedback, analytics, and input from technical support. Ideally, you will need to come into the role with previous hands-on experience working on the IBM mainframe platform preparing user documentation. Knowledge of IBM Fault Analyzer for z/OS is not essential as initial product training will be provided, but previous experience with mainframe abend analysis tools will be a distinct advantage when working with the team and understanding the current documentation structure. Knowledge of related mainframe subsystems such as databases and transaction control systems would be an advantage, but the candidate will also be expected to develop a range of these skills on the job, through a mix of training opportunities and self-learning.
