Job Description: E-commerce Associate Position : E-commerce Associate (Entry-Level) Location : Kolkata, West Bengal Vacancies : 10 SHOULD BE FLUENT IN MARATHI AND HINDI About Zorrro Zorrro is a leading hyper-local delivery service provider, redefining logistics and customer service in West Bengal. Since 2020, we have successfully completed over 180,000 orders and partnered with more than 200 corporate clients. As we grow, we are looking for motivated individuals to join our team and contribute to our success. Role Overview The E-commerce Associate is an entry-level role designed for individuals eager to gain hands-on experience across multiple functions within a fast-growing organization. You will contribute to delivery partner acquisition , customer order management , and operations , while also supporting sales and customer service teams. This role offers a unique opportunity to develop foundational skills in logistics, e-commerce, and business operations. Key Responsibilities Delivery Partner Acquisition and Support : Assist in recruiting and onboarding delivery partners for various business verticals. Support delivery partners by providing guidance on company policies and processes. Address queries and escalate concerns to ensure smooth operations. Customer Order Management : Handle end-to-end management of customer orders, ensuring accuracy and timely delivery. Coordinate with internal teams and delivery partners to resolve order-related issues. Provide order updates and follow-ups to customers as required. Customer Service : Respond to customer inquiries and resolve complaints with a professional demeanor. Maintain a record of customer interactions to improve service quality. Escalate unresolved issues to the appropriate teams for resolution. Operational Support : Monitor daily operations and assist in ensuring smooth delivery execution. Provide hands-on support during peak hours or when additional resources are required. Identify operational inefficiencies and propose solutions for improvement. Sales Support : Assist the sales team with lead generation and client follow-ups. Support client onboarding processes and maintain records of business interactions. Promote Zorrro’s services to potential clients as required. Who Should Apply? Education : Bachelor’s degree or equivalent preferred; freshers are encouraged to apply. Skills : Strong communication and interpersonal skills. Basic proficiency in Microsoft Office/Google Workspace tools. Organizational and multitasking abilities. A positive attitude with a willingness to learn. Experience : No prior experience required; relevant internships or exposure to customer service/logistics is a plus. Attributes : Team player, adaptable, and proactive with a problem-solving mindset. What We Offer Competitive entry-level salary with performance-based incentives. Comprehensive training to build your skills across multiple business areas. Growth opportunities within a rapidly expanding organization. A supportive and dynamic work environment. Hands-on experience in the logistics and e-commerce industry. Job Type: Full-time Experience: E-commerce: 1 year (Preferred) total work: 1 year (Preferred) Work Location: In person

Job Description: E-commerce Associate Position : E-commerce Associate (2-3 years experience) Location : Mumbai, Maharashtra Vacancies : 10 SHOULD BE FLUENT IN MARATHI, HINDI AND ENGLISH About Zorrro Zorrro is a leading hyper-local delivery service provider, redefining logistics and customer service in West Bengal. Since 2020, we have successfully completed over 180,000 orders and partnered with more than 200 corporate clients. As we grow, we are looking for motivated individuals to join our team and contribute to our success. Role Overview The E-commerce Associate is a role for people with 2-3 years of experience designed for individuals eager to gain hands-on experience across multiple functions within a fast-growing organization. You will contribute to delivery partner acquisition , customer order management , and operations , while also supporting sales and customer service teams. This role offers a unique opportunity to develop foundational skills in logistics, e-commerce, and business operations. Key Responsibilities Delivery Partner Acquisition and Support : Assist in recruiting and onboarding delivery partners for various business verticals. Support delivery partners by providing guidance on company policies and processes. Address queries and escalate concerns to ensure smooth operations. Customer Order Management : Handle end-to-end management of customer orders, ensuring accuracy and timely delivery. Coordinate with internal teams and delivery partners to resolve order-related issues. Provide order updates and follow-ups to customers as required. Customer Service : Respond to customer inquiries and resolve complaints with a professional demeanor. Maintain a record of customer interactions to improve service quality. Escalate unresolved issues to the appropriate teams for resolution. Operational Support : Monitor daily operations and assist in ensuring smooth delivery execution. Provide hands-on support during peak hours or when additional resources are required. Identify operational inefficiencies and propose solutions for improvement. Sales Support : Assist the sales team with lead generation and client follow-ups. Support client onboarding processes and maintain records of business interactions. Promote Zorrro’s services to potential clients as required. Who Should Apply? Education : Bachelor’s degree or equivalent preferred; Skills : Strong communication and interpersonal skills. Basic proficiency in Microsoft Office/Google Workspace tools. Organizational and multitasking abilities. A positive attitude with a willingness to learn. Experience : 2-3 years of experience in customer service/logistics. Attributes : A leader, adaptable, and proactive with a problem-solving mindset. What We Offer Competitive salary with performance-based incentives. Comprehensive training to build your skills across multiple business areas. Growth opportunities within a rapidly expanding organization. A supportive and dynamic work environment. Hands-on experience in the logistics and e-commerce industry. Job Type: Full-time Experience: E-commerce: 1 year (Preferred) total work: 1 year (Preferred) Work Location: In person

Job Title: Operations Manager – Last Mile Delivery Company : Zorrro Deliveries Private Limited Location : Mumbai, Maharashtra Type : Full-time About Us Zorrro Deliveries is a fast-growing logistics and last-mile delivery service provider, directly partnered with platforms like Amazon, Zepto, and Blinkit. We pride ourselves on reliability, scalability, and tech-enabled solutions tailored for urban commerce. Role Summary We are seeking an experienced and highly motivated Operations Manager to oversee our daily delivery hub operations in Pune. You will be responsible for supervising a team team of 25–30 Junior Supervisors and 60-70 Delivery Associates across multiple client hubs (Amazon, Zepto, Blinkit), ensuring efficiency, compliance, and rider performance. Key Responsibilities Supervision : Lead and manage a team of 25–30 Junior Supervisors and 60-70 Delivery Associates across different hubs. Client Coordination : Maintain daily communication with client hub managers (Amazon, Zepto, Blinkit) and ensure SLAs are met. Performance Tracking : Monitor rider productivity, attendance, and route efficiency. Training & Onboarding : Conduct regular rider training, ensure safety protocol adherence, and manage new joiner onboarding. Issue Resolution : Handle rider grievances, route delays, and escalations quickly and professionally. Reporting : Submit daily/weekly reports to higher management on operations, compliance, and performance KPIs. Compliance : Ensure EPI, documentation, and attendance systems are properly managed and updated. Requirements Minimum 2–4 years of experience in last-mile logistics or delivery operations. Prior experience managing field teams in high-pressure environments. Strong communication and interpersonal skills. Basic knowledge of Excel/Google Sheets and comfort using tech platforms (Amazon Flex, Zepto dashboard, etc.). Ability to travel locally between hubs as needed. Preferred Experience working with Amazon/Zepto/Blinkit or similar delivery platforms. Fluency in English, Hindi, and Marathi. Problem-solving mindset with ability to multitask. Compensation Competitive salary based on experience Performance incentives and travel reimbursement Job Type: Full-time Pay: ₹10,000.00 - ₹45,000.00 per month Work Location: In person

Job Title: Operations Manager – Last Mile Delivery (Pune) Company : Zorrro Deliveries Private Limited Location : Pune, Maharashtra Type : Full-time About Us Zorrro Deliveries is a fast-growing logistics and last-mile delivery service provider, directly partnered with platforms like Amazon, Zepto, and Blinkit. We pride ourselves on reliability, scalability, and tech-enabled solutions tailored for urban commerce. Role Summary We are seeking an experienced and highly motivated Operations Manager to oversee our daily delivery hub operations in Pune. You will be responsible for supervising a team team of 25–30 Junior Supervisors and 60-70 Delivery Associates across multiple client hubs (Amazon, Zepto, Blinkit), ensuring efficiency, compliance, and rider performance. Key Responsibilities Supervision : Lead and manage a team of 25–30 Junior Supervisors and 60-70 Delivery Associates across different hubs. Client Coordination : Maintain daily communication with client hub managers (Amazon, Zepto, Blinkit) and ensure SLAs are met. Performance Tracking : Monitor rider productivity, attendance, and route efficiency. Training & Onboarding : Conduct regular rider training, ensure safety protocol adherence, and manage new joiner onboarding. Issue Resolution : Handle rider grievances, route delays, and escalations quickly and professionally. Reporting : Submit daily/weekly reports to higher management on operations, compliance, and performance KPIs. Compliance : Ensure EPI, documentation, and attendance systems are properly managed and updated. Requirements Minimum 2–4 years of experience in last-mile logistics or delivery operations. Prior experience managing field teams in high-pressure environments. Strong communication and interpersonal skills. Basic knowledge of Excel/Google Sheets and comfort using tech platforms (Amazon Flex, Zepto dashboard, etc.). Ability to travel locally between hubs as needed. Preferred Experience working with Amazon/Zepto/Blinkit or similar delivery platforms. Fluency in English, Hindi, and Marathi. Problem-solving mindset with ability to multitask. Compensation Competitive salary based on experience Performance incentives and travel reimbursement Job Type: Full-time Pay: ₹10,000.00 - ₹45,000.00 per month Work Location: In person

Job Description Position: Hub Supervisor – Logistics Location: Ranchi, Jharkhand Vacancies: 10 Languages Required: Must speak Hindi, English fluently. About Zorrro Zorrro is a fast-growing local delivery company that started in 2020. We’ve delivered over 1.8 lakh orders and work with more than 200 businesses. As we expand into Odisha, we are looking for hardworking and motivated people to join our team in Bhubaneswar. Role Overview This role is for people with 2–3 years of work experience who want to learn and grow in the logistics industry. As a Hub Supervisor , you will work mostly in the field and handle different tasks like hiring delivery partners, managing deliveries, solving customer issues, and supporting local sales activities. Your Key Responsibilities1. Delivery Partner Management Help in hiring and training local delivery boys. Teach them how to use the app and follow rules. Solve their problems and keep them motivated. 2. Managing Orders Make sure all orders are picked up and delivered on time. Work with delivery boys and the team to fix any delivery issues. Double-check the delivery details for accuracy. 3. Customer Service Talk to customers and help solve order problems. Keep a record of calls, chats, and complaints. Escalate bigger issues to your senior team. 4. Hub Operations Manage daily hub activities like rider attendance and delivery planning. Make sure more than enough delivery partners are available and ready. Keep track of performance using real-time dashboards and suggest improvements. 5. Sales Support Build good relationships with shops and small businesses. Bring riders according to the perform metric Promote Zorrro’s services in the local market. Who Can Apply?Education Graduation preferred but not compulsory. Skills Must speak Hindi, English Basic knowledge of Google Sheets or Microsoft Excel. Good at managing people and handling multiple tasks. Must be positive, a quick learner, and a team player. Experience 2–3 years in logistics, delivery, or customer service work. Personality Energetic and responsible. Willing to work on the ground and take charge when needed. What You’ll Get Competitive alary Fast career growth in a growing company. Friendly and respectful work environment. Want to lead logistics in Bhubaneswar? Join Zorrro and help shape the future of deliveries in Odisha. Job Type: Full-time Experience: E-commerce: 2 years (Preferred) total work: 2 years (Preferred) Work Location: In person

Job Description Position : Hub Supervisor- Logistics Location : Pimpri-Chinchwad, Pune, Maharashtra Vacancies : 10 SHOULD BE FLUENT IN MARATHI, HINDI AND ENGLISH About Zorrro Zorrro is a leading hyper-local delivery service provider, redefining logistics and customer service in West Bengal. Since 2020, we have successfully completed over 180,000 orders and partnered with more than 200 corporate clients. As we grow, we are looking for motivated individuals to join our team and contribute to our success. Role Overview The Hub Supervisor is a role for people with 2-3 years of experience designed for individuals eager to gain hands-on experience across multiple functions within a fast-growing organization. You will contribute to delivery partner acquisition , customer order management , and operations , while also supporting sales and customer service teams. This role offers a unique opportunity to develop foundational skills in logistics, e-commerce, and business operations. Key Responsibilities Delivery Partner Acquisition and Support : Assist in recruiting and onboarding delivery partners for various business verticals. Support delivery partners by providing guidance on company policies and processes. Address queries and escalate concerns to ensure smooth operations. Customer Order Management : Handle end-to-end management of customer orders, ensuring accuracy and timely delivery. Coordinate with internal teams and delivery partners to resolve order-related issues. Provide order updates and follow-ups to customers as required. Customer Service : Respond to customer inquiries and resolve complaints with a professional demeanor. Maintain a record of customer interactions to improve service quality. Escalate unresolved issues to the appropriate teams for resolution. Operational Support : Monitor daily operations and assist in ensuring smooth delivery execution. Provide hands-on support during peak hours or when additional resources are required. Identify operational inefficiencies and propose solutions for improvement. Sales Support : Assist the sales team with lead generation and client follow-ups. Support client onboarding processes and maintain records of business interactions. Promote Zorrro’s services to potential clients as required. Who Should Apply? Education : Bachelor’s degree or equivalent preferred; Skills : Strong communication and interpersonal skills. Basic proficiency in Microsoft Office/Google Workspace tools. Organizational and multitasking abilities. A positive attitude with a willingness to learn. Experience : 2-3 years of experience in customer service and logistics. Attributes : A leader, adaptable, and proactive with a problem-solving mindset. What We Offer Competitive salary with performance-based incentives. Comprehensive training to build your skills across multiple business areas. Growth opportunities within a rapidly expanding organization. A supportive and dynamic work environment. Hands-on experience in the logistics and e-commerce industry. Job Type: Full-time Experience: total work: 1 year (Preferred) E-commerce: 3 years (Required) Work Location: In person