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It Service Desk Analyst Dataformatics

2.0 - 5.0 years

4 - 8 Lacs

bengaluru

Hybrid

Job Description: IT Service Desk Analyst / Engineer Job Location : Bangalore Roles and Responsibilities: Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat to end users. Resolving problems with networks and other computer systems Diagnosing system errors and other issues Following up with customers to ensure full resolution of issues Route problems to internal 2nd and 3rd level IT support staff. Resolve help desk issues including troubleshooting hardware and software issues Perform user administration duties Support other IT staff to increase technical and operational capability. Share subject matter expertise across the team to enhance team effecti...

Posted 3 days ago

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