Zonal Manager - Internal Control and Quality

As the leader of the Internal Control and Quality team for the North Zone, your main role will involve overseeing and executing audits at branches and regions as per the Audit Plan. This includes checking process adherence across regions for microfinance branches through structured and periodic investigations. Additionally, you will be responsible for ensuring the implementation of audit findings as per operational policies, rules, and regulations. Your focus will be on timely and qualitative execution of internal audit assignments based on approved monthly and quarterly plans. Your responsibilities will also include gathering field intelligence and customer insights from a team of quality assurance executives, acting as a quality custodian by analyzing reports and analytics to suggest corrective actions to the business team. Ensuring 100% quality compliance against observations and taking disciplinary action against deviant behavior or process lapses will be crucial in your role. You will also be tasked with checking and ensuring branch-level compliances from administrative and statutory perspectives. Moreover, you will need to coordinate with the corporate office to support business functions on various issues such as reports, TAT, grievances, and project executions. Managing the Credit function for micro-enterprise loans and conducting market research as needed for specific purposes will also be part of your responsibilities. Key Responsibilities: - Leading and executing audits at branches and regions as per the Audit Plan - Checking process adherence and conducting investigations across regions - Implementing audit findings as per operational policies and regulations - Gathering field intelligence and customer insights - Analyzing reports and suggesting corrective actions - Ensuring 100% quality compliance and taking disciplinary actions when necessary - Checking and ensuring branch-level compliances - Coordinating with the corporate office to support business functions - Managing the Credit function for micro-enterprise loans - Conducting market research for specific purposes Qualifications Required: - CA or MBA in Finance This job requires you to have a strong understanding of credit underwriting and scorecards, critical attributes of legal and governance requirements, as well as a good acumen of technology and automation.,