Customer Support Executive- JD Requirement- 2 Communication Skills Excellent communication skills (written and verbal) Ability to communicate correctly and clearly with all customers Excellent documentation skills Good comprehension skills – ability to clearly understand and state the issues that the customers present Good composition skills – ability to compose a grammatically correct, concise, and accurate written response Work successfully in a team environment as well as independently Computer Knowledge/Skills Ability to use a desktop computer system Familiarity with Google Workspace. Excellent typing skills Demonstrates understanding of the Internet, Home website, and competitor websites Demonstrates an ability to successfully navigate websites Demonstrates a proficient knowledge of email applications. Demonstrates an ability to learn on the Job Ability to successfully adapt to changes in the work environment Customer Focus Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment Ability to empathize with and prioritize customer needs Ability to deal with multiple stakeholders at once. Demonstrates interpersonal skills with a diverse customer base Demonstrates conflict resolution, negotiation, and de-escalation skills Demonstrates ownership to resolve challenging customer issues, escalating when necessary Ability to determine customer needs and provide appropriate solutions Maintain regular and reliable attendance, including the daily schedule as assigned Flexible with the working schedule; may be expected to work weekends, holidays and events Problem Solving Skills Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned Ability to approach problems logically and rationally Action oriented and self-disciplined Organized and detail-oriented Ability to quickly and effectively prioritize work time in various departments to meet business need Ability to maintain composure in highly escalated situations Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service. Qualifications Required Any graduate/ PG is eligible to apply Minimum 2 years of Experience in CSE role. Job Type: Full-time Pay: ₹20,000.00 - ₹35,000.00 per month Benefits: Health insurance Paid sick time Provident Fund Schedule: Day shift Weekend availability Work Location: In person Expected Start Date: 01/09/2025
Role Overview: The Abandoned Cart Executive will be responsible for recovering potential lost sales by engaging with customers who have abandoned their online shopping carts. This role involves timely follow-ups through calls, emails, WhatsApp, and SMS to understand customer concerns, resolve queries, and encourage completion of purchases. Key Responsibilities: Monitor abandoned cart reports from the e-commerce platform/CRM. Reach out to customers via phone, email, WhatsApp, or SMS within defined timelines. Understand customer pain points (pricing, payment issues, product queries, delivery concerns, etc.). Provide personalized product information, offers, or solutions to increase conversion. Maintain daily follow-up logs and update CRM systems with customer interactions. Coordinate with operations, logistics, and customer support teams to resolve order-related issues. Share feedback with marketing and product teams on recurring reasons for cart abandonment. Achieve monthly recovery targets and conversion KPIs. Key Skills & Competencies: Strong communication and persuasion skills (verbal & written). Customer-centric approach with problem-solving ability. Ability to handle objections and convert interest into sales. Basic knowledge of e-commerce platforms, CRMs, and MS Excel/Google Sheets. Time management and ability to work under targets. Qualifications: Bachelor’s degree in any discipline (Commerce/Marketing preferred). 1–3 years of experience in telesales, customer support, inside sales, or e-commerce. Experience in a D2C/e-commerce setup will be an added advantage. Performance Metrics (KPIs): % of carts recovered and converted into sales. Average response time for abandoned carts. Customer satisfaction scores post-interaction. Repeat purchase rates from recovered customers. Job Type: Full-time Pay: ₹20,000.00 - ₹35,000.00 per month Benefits: Health insurance Paid sick time Provident Fund Work Location: In person Expected Start Date: 01/09/2025
Customer Support Executive- JD Requirement- 2 Communication Skills Excellent communication skills (written and verbal) Ability to communicate correctly and clearly with all customers Excellent documentation skills Good comprehension skills – ability to clearly understand and state the issues that the customers present Good composition skills – ability to compose a grammatically correct, concise, and accurate written response Work successfully in a team environment as well as independently Computer Knowledge/Skills Ability to use a desktop computer system Familiarity with Google Workspace. Excellent typing skills Demonstrates understanding of the Internet, Home website, and competitor websites Demonstrates an ability to successfully navigate websites Demonstrates a proficient knowledge of email applications. Demonstrates an ability to learn on the Job Ability to successfully adapt to changes in the work environment Customer Focus Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment Ability to empathize with and prioritize customer needs Ability to deal with multiple stakeholders at once. Demonstrates interpersonal skills with a diverse customer base Demonstrates conflict resolution, negotiation, and de-escalation skills Demonstrates ownership to resolve challenging customer issues, escalating when necessary Ability to determine customer needs and provide appropriate solutions Maintain regular and reliable attendance, including the daily schedule as assigned Flexible with the working schedule; may be expected to work weekends, holidays and events Problem Solving Skills Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned Ability to approach problems logically and rationally Action oriented and self-disciplined Organized and detail-oriented Ability to quickly and effectively prioritize work time in various departments to meet business need Ability to maintain composure in highly escalated situations Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service. Qualifications Required Any graduate/ PG is eligible to apply Minimum 2 years of Experience in CSE role. Job Type: Full-time Pay: ₹20,000.00 - ₹35,000.00 per month Benefits: Health insurance Paid sick time Provident Fund Work Location: In person Expected Start Date: 01/09/2025
Role Overview: The Telesales Executive will be responsible for recovering potential lost sales by engaging with customers who have abandoned their online shopping carts. This role involves timely follow-ups through calls, emails, WhatsApp, and SMS to understand customer concerns, resolve queries, and encourage completion of purchases. Key Responsibilities: Monitor abandoned cart reports from the e-commerce platform/CRM. Reach out to customers via phone, email, WhatsApp, or SMS within defined timelines. Understand customer pain points (pricing, payment issues, product queries, delivery concerns, etc.). Provide personalized product information, offers, or solutions to increase conversion. Maintain daily follow-up logs and update CRM systems with customer interactions. Coordinate with operations, logistics, and customer support teams to resolve order-related issues. Share feedback with marketing and product teams on recurring reasons for cart abandonment. Achieve monthly recovery targets and conversion KPIs. Key Skills & Competencies: Strong communication and persuasion skills (verbal & written). Customer-centric approach with problem-solving ability. Ability to handle objections and convert interest into sales. Basic knowledge of e-commerce platforms, CRMs, and MS Excel/Google Sheets. Time management and ability to work under targets. Qualifications: Bachelor’s degree in any discipline (Commerce/Marketing preferred). 1–3 years of experience in telesales, customer support, inside sales, or e-commerce. Experience in a D2C/e-commerce setup will be an added advantage. Performance Metrics (KPIs): % of carts recovered and converted into sales. Average response time for abandoned carts. Customer satisfaction scores post-interaction. Repeat purchase rates from recovered customers. Job Type: Full-time Pay: ₹20,000.00 - ₹35,000.00 per month Benefits: Health insurance Paid sick time Provident Fund Work Location: In person
Customer Support Executive- JD Requirement- 2 Communication Skills Excellent communication skills (written and verbal) Ability to communicate correctly and clearly with all customers Excellent documentation skills Good comprehension skills – ability to clearly understand and state the issues that the customers present Good composition skills – ability to compose a grammatically correct, concise, and accurate written response Work successfully in a team environment as well as independently Computer Knowledge/Skills Ability to use a desktop computer system Familiarity with Google Workspace. Excellent typing skills Demonstrates understanding of the Internet, Home website, and competitor websites Demonstrates an ability to successfully navigate websites Demonstrates a proficient knowledge of email applications. Demonstrates an ability to learn on the Job Ability to successfully adapt to changes in the work environment Customer Focus Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment Ability to empathize with and prioritize customer needs Ability to deal with multiple stakeholders at once. Demonstrates interpersonal skills with a diverse customer base Demonstrates conflict resolution, negotiation, and de-escalation skills Demonstrates ownership to resolve challenging customer issues, escalating when necessary Ability to determine customer needs and provide appropriate solutions Maintain regular and reliable attendance, including the daily schedule as assigned Flexible with the working schedule; may be expected to work weekends, holidays and events Problem Solving Skills Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned Ability to approach problems logically and rationally Action oriented and self-disciplined Organized and detail-oriented Ability to quickly and effectively prioritize work time in various departments to meet business need Ability to maintain composure in highly escalated situations Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service. Qualifications Required Any graduate/ PG is eligible to apply Minimum 2 years of Experience in CSE role. Job Type: Full-time Pay: ₹20,000.00 - ₹35,000.00 per month Benefits: Health insurance Paid sick time Provident Fund Work Location: In person