As a candidate with up to 2 years of experience, your role will involve attending on-call and online meetings with clients to analyze, troubleshoot, and diagnose ERP problems. It will be your responsibility to document and resolve these issues on the support system efficiently. Additionally, you will need to actively update, maintain, and monitor product performance at the client site, ensuring smooth operation. You will play a crucial role in coordinating with clients and the development team to address and resolve ERP issues effectively. Your excellent communication skills will be essential as you respond to customer inquiries, troubleshoot challenges, and maintain detailed reports of technical assistance provided. Moreover, you will support management in creating training materials related to computer troubleshooting and usage. Serving as the initial point of contact for all computer and system-related concerns from clients or employees, you will need to organize and file documentation regarding warranties and instructional guides for computer hardware. To excel in this role, you must possess a good blend of client-facing skills and technical aptitude. Your proficiency in verbal and written communication, SQL, databases, and queries will be crucial. Additionally, your ability to lead workshops, prepare effective PowerPoint presentations, and work within deadlines will be highly valued. If you believe you are the right fit for this position, please send your CV to career@zimong.com.,
Experience: You should have 1-3 years of experience in sales, specifically in ERP. Additionally, you should have at least 1 year of experience as a Telecaller in the software sales industry. It is important to have a proven track record of positive sales performance and experience in implementing sales strategies. Qualification: A Bachelors degree in any specialization is required for this position. Job Responsibility: Your main responsibilities will include contacting potential or existing customers to inform them about products or services using scripts. You will need to answer questions about products or the company, ask questions to understand customer requirements, and close sales. It will be your responsibility to enter and update customer information in the CRM, take and process orders accurately, and maintain the sales pipeline with accuracy. Handling customer grievances to preserve the company's reputation and keeping records of calls will also be part of your job. Understanding our ideal customers and how they relate to our products, as well as creating and maintaining positive client relationships to build the business, are key aspects of this role. Skillset: You must possess excellent written and verbal communication skills, especially in English. Having a flair for selling and building relationships with individuals and organizations is crucial. You should also have excellent persuasion skills, the ability to spot opportunities and pursue them enthusiastically, and the ability to work independently without supervision. A keen sense of using the internet and telephone as mediums to connect with customers, patience, and the ability to tactfully handle customer negotiations are also important qualities for this role. Experience in customer relationship management, CRM, and Cloud Telephony Tools is required, and experience in Digital Marketing would be considered an advantage. If you meet the qualifications and possess the required skills, you are encouraged to send your CV to career@zimong.com.,