We are looking for an Business Development Manager that will handle the following Create and lead Mumbai station sales strategy (all products) in collaboration with India Sales Head) Managing sales performance for all sales in Mumbai Responsible for meeting sales targets for Mumbai station – volume and GP for all products Engage and lead all sales staff in Mumbai station Be the leader of sales operations in Mumbai station `Build, manage and grow strong customer relationships in focus industry verticals in the Mumbai market Collaborate with products for business acquisition Requirements: You will need to have : Experience of managing the sales function (all products) of a global forwarder in India in the Mumbai market Sound relationships with customers in the focus industry verticals Exhaustive knowledge and experience of selling end-to-end freight operations – both inbound & outbound in all geographies o Proven leadership skills with a track record of consistent success with the sales function Experience of 12-15 years with reputed freight forwarding brands Bachelor’s degree. A post-graduation in Logistics/Supply Chain would be an added advantage. Function: Countries & Business Development Publish in Internal Career Page: No
We are looking for an Zim Relationship & Transitional Deputy General Manager that will handle the following : Implement ZIM’s best practice, shipping rules and regulations and company procedures within the vendor documentation center Initiate improvements and adjustments in working procedures to support better services to agencies and customers, and when required, to provide specific solutions to specific needs Ensure highest level of operational service delivery from GSS team according to agreed service standards Maintain and manage service level and incidents management with agencies on regular basis Manage the escalation process and the involvement of other parties in the company regarding complaints and service incidents Maintain documentation of high quality and accuracy for all processes Coordinate between the documentation center and ZIM‘s worldwide agencies Create long-term, sustainable service provider - customer relationships Handle agencies’ and customers’ complaints and answer any queries, serving as second level for escalation, if required, after direct handling by the vendor Direct and verify GSS teams (vendors) readiness to serve agencies as part of the GSS program, or any transition of services to “off shore”. Requirements: You will need to have : 5 years’ experience in Customer Service department of a Global company Shipping industry Degree in Business Management, or other related field High level of Business English, both written and verbal Function: Global Customer Service Publish in Internal Career Page: Yes