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Sr. Supervisor, Quality ResultsCX

2.0 - 4.0 years

0 Lacs

bengaluru, karnataka, india

On-site

The Sr. Supervisor, Quality is responsible in communicating Customer Experience trends and updates to internal and external customers. This position is cross skilled in 3 or more accounts and has expert analytical skills and provides advanced insights also a mentor to CX Analysts. The Role is an Expert Speech Analytics Search Builder and also conducts internal and external calibration, RCA sessions and doing audit the auditor and reviewing data set and deep dive analysis We expect greater of ourselves... Whats Your Greater Come find it at ResultsCX! In This Role You Will Communicate with internal and external clients regarding enterprise, site, team, and agent performance Evaluate, document,...

Posted 3 months ago

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