80 Zenoti Jobs - Page 3

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com Position Overview As Zenoti’s Fintech scope and payment complexity increases, we are aiming to strengthen the risk and compliance framework, with a specific focus on the Fintech space. As the Risk and Compliance Manager, you will be involved in identifying, assessing, and mitigating potential risks within the Fintech and Payments domains while ensuring adherence to all relevant laws, regulations, and internal policies. You will evaluate, assess and manage the financial exposure related the Fintech products. You will conduct regular audits, monitoring compliance, while advising management on necessary actions to maintain a compliant and ethical business environment. Key Responsibilities Risk Assessment: Conduct comprehensive risk assessments and identify potential internal and external risks across different areas of the organization, including financial, operational, legal, reputational, and cyber risks. Compliance Monitoring: Monitor adherence to relevant laws, regulations, and internal policies through regular reviews, audits, and data analysis to identify potential compliance gaps. Policy Development: Develop, implement, and maintain compliance policies and procedures aligned with regulatory requirements and best practices. Training and Awareness: Design and deliver training programs to educate employees on key compliance risks and procedures, promoting a culture of compliance within the organization. Educate our customers on compliance requirements as well as operating procedures to reduce financial risk for them such as KYC, record keeping for chargebacks/dispute management etc. Incident Response: Investigate and manage compliance incidents, including potential violations or breaches, and implement corrective actions Reporting and Analysis: Prepare regular reports on risk assessments, compliance status, and key risk indicators to senior management and relevant stakeholders. Internal Audit Support: Collaborate with internal audit teams to facilitate compliance audits and address any audit findings Qualifications 12+ years of overall experience in banking, payments, consulting, or other business-related function in a payments fintech, banking or payments provider setting. 6+ years of compliance, audit or risk management experience Deep knowledge of internal control frameworks, Risk and Control Self-Assessment, SOX, and audit procedures. Knowledge in regulatory and compliance requirements relevant to the payments domain- PCI DSS, BSA, AML, OFAC, KYC, ISO20022 etc Ability to recognize necessary operational adaptations in response to changes in laws and regulations. Strong organizational skills and proactive identification, tracking, and reporting on multiple workstreams within the program. Excellent communication and presentation skills, with the ability to articulate complex ideas to both technical and non-technical audiences, especially to C-suite audience. Critical mind-set to challenge the status quo and provide new perspectives Demonstrated skill in working with large, complex topics and problems Master’s degree in finance, Engineering or MBA from Tier 1 college preferred. Knowledge of Microsoft Office products and applications at an advanced level. Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Show more Show less

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com What will I be doing? Work with customers to define requirements and help them adopt Zenoti solutions to streamline operations and increase revenue. Drive demos, walk-throughs and solution reviews with customers. Solution, design and setup proof of concepts and pilots for the high priority and large customers ensuring successful implementations. Configure Zenoti to meet customer business scenarios Identify risks based on current product capabilities; define and implement mitigation plans Address customer issues and concerns in a timely fashion to ensure customer satisfaction In this customer-facing role, you will need to align working hours to overlap customer timezone to build customer relationships and satisfaction by providing exceptional and timely service. Stay up-to-date with product knowledge, business flow, sales process, and market dynamics. To be successful in this role, you must be able to demonstrate that you have deep subject matter expertise in the product and a keen technical understanding of the product, all the integration points, and enterprise scenarios. Maintain complete documentation and follow organizational processes to ensure successful implementation of Zenoti products. Ensure the adherence to SLAs, and key metrics according to the organization’s goals and objectives Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations. What skills do I need? 4-8 years of experience in Implementation and support of Enterprise products Strong software background and ability to master product functionality, boil down complex requirements into coherent and viable product design and configure software solutions. Proven fast learner of enterprise applications, experience in implementing cloud solutions. Proven successful track record in large scale enterprise implementations involving integrations using APIs and web services, data analysis/ data migrations, Experience driving technical discussions, discovery workshops with customers, mapping business requirements to product functionality, for maximum customer impact and understanding. Strong verbal and written communication skills, especially in the areas of requirements and solution documentation. Ability to manage and work across multiple projects. Experience working with remote teams across different timezones Strong ability to demo/train and deliver excellent customer presentations. Strong logical, analytical and problem-solving skills Open to travel on short notice to customer locations when required Good to have knowledge of Web Design using HTML, JavaScript Good understanding of MS Office, JIRA, Basecamp applications Ability to learn new skills and operate in a fast-paced and changing environment. Experience in the wellness/spa industry is a plus. Eagerness to learn about the opportunities and challenges driving revenue in the health and wellness industry. Why Zenoti? Be part of an innovative company that is revolutionizing the wellness and beauty industry. Work with a dynamic and diverse team that values collaboration, creativity, and growth. Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform. Attractive compensation. Medical coverage for yourself and your immediate family. Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives. Regular social activities, and opportunities to give back through social work and community initiatives. Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Show more Show less

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com Our products are built on Windows .NET and SQL Server and managed in AWS. Our web Ux stack is built on jQuery and some areas use AngularJS. Our middle tier is in C# and we build our infrastructure on an extensive set of Restful APIs. We build native iOS and Android apps, and are starting to experiment with Flutter and Dart. For select infrastructure components we use Python extensively, and use Tableau for analytics dashboards. We use Redshift, Aurora, Redis Elasticache, Lambda, and other AWS and Azure products to build and manage our complete service, moving towards serverless components. We deal with billions of API calls, millions of records in databases, and terabytes of data to be managed with all services we build that have to run 24x7 at 99.99% availability. What will I be doing? Design, develop, test, release and maintain components of Zenoti Collaborate with a team of PM, DEV, and QA to release features Work in a team following agile development practices (SCRUM) Build usable software, released at high quality, runs at scale and is adopted by customers Learn to scale your features to handle 2x ~ 4x growth every year and manage code that has to deal with millions of records, and terabytes of data Release new features into production every month, and get real feedback from thousands of customers to refine your designs Be proud of what you work on, obsess about the quality of the work you produce What skills do I need? 5+ years experience of working on /iOS/Android to build mobile apps. 1+ years of experience in Flutter Strong experience in Swift/Java/kotlin. Experience in creating mobile app workflows, storyboards, user flows. Proven experience in writing readable code, creating extensive documentation for existing code and refactoring previously written code. Experience working in an Agile/Scrum development process. Experience with third-party libraries and APIs. Strong and demonstrated ability to design modules for Mobile applications. Strong logical, analytical, and problem-solving skills Excellent communication skills Can work in a fast-paced, ever-changing startup environment Benefits Attractive Compensation Comprehensive medical coverage for yourself and your immediate family An environment where wellbeing is high on priority – access to regular yoga, meditation, breathwork, nutrition counseling, stress management, inclusion of family for most benefit awareness building sessions Opportunities to be a part of a community and give back: Social activities are part of our culture; You can look forward to regular engagement, social work, community give-back initiatives Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com Our products are built on Windows .NET and SQL Server and managed in AWS. Our web Ux stack is built on jQuery, and we use AngularJS. Our middle tier is in C#, and we build our infrastructure on an extensive set of Restful APIs. We build native iOS and Android apps using Flutter and Dart. Our platform infrastructure is built in .NET Core and deployed on RHEL Enterprise Linux using Docker and Kubernetes. We use Python extensively for data processing workloads and Tableau for analytics dashboards for select infrastructure components. We use Redshift, Aurora, Redis Elasticache, Lambda, and other AWS and Azure products to build and manage our complete service, moving towards serverless components. We deal with billions of API calls, millions of records in databases, and terabytes of data to be managed with all services we build that have to run 24x7 at 99.99% availability. What will I be doing? Design, develop, test, release and maintain components of Zenoti Collaborate with a team of PM, DEV, and QA to release features Work in a team following agile development practices (SCRUM) Build usable software, released at high quality, runs at scale and is adopted by customers Learn to scale your features to handle 2x ~ 4x growth every year and manage code that has to deal with millions of records, and terabytes of data Release new features into production every month, and get real feedback from thousands of customers to refine your designs What skills do I need? Knowledge in designing and developing applications on the Microsoft stack Strong knowledge in building web applications Strong knowledge in HTML, JavaScript, CSS, jQuery, .NET/IIS with C# Proficiency in Microsoft SQL Server Knowledge in developing web applications using Angular/Flutter/Dart a plus Strong logical, analytical, and problem-solving skills Excellent communication skills Can work in a fast-paced, ever-changing, startup environment Why Zenoti? Be part of an innovative company that is revolutionizing the wellness and beauty industry. Work with a dynamic and diverse team that values collaboration, creativity, and growth. Opportunity to lead impactful projects and help shape the global success of Zenoti's platform. Attractive compensation. Medical coverage for yourself and your immediate family. Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives. Regular social activities, and opportunities to give back through social work and community initiatives. Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com What will I be doing? Design, develop, test, release and maintain components of Zenoti Collaborate with a team of PM, DEV, and QA to release features Work in a team following agile development practices (SCRUM) Build usable software, released at high quality, runs at scale and is adopted by customers Learn to scale your features to handle 2x ~ 4x growth every year and manage code that has to deal with millions of records, and terabytes of data Release new features into production every month, and get real feedback from thousands of customers to refine your designs Be proud of what you work on, obsess about the quality of the work you produce What skills do I need? 2-4 years of experience in designing and developing applications on the Microsoft stack Strong background in building web applications Strong experience in HTML, Javascript, CSS, jQuery, .NET/IIS with C# Proficient in working with Microsoft SQL Server Experience in developing web applications using Angular/Flutter/Dart a plus Strong logical, analytical and problem-solving skills Excellent communication skills Can work in a fast-paced, ever-changing, startup environment Benefits Attractive Compensation & Benefits Comprehensive medical coverage for yourself and your immediate family An environment where wellbeing is high on priority – access to regular yoga, meditation, breathwork, nutrition counseling, stress management, inclusion of family for most benefit awareness building sessions Opportunities to be a part of a community and give back: Social activities are part of our culture; You can look forward to regular engagement, social work, community give-back initiatives" Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com What's the Opportunity? We're looking for a Senior Software Engineer (Python/AWS) to join our innovative team! This is a fantastic chance to make a significant impact by designing and building highly scalable and reliable software systems on AWS. You'll be working on services that make Zenoti a go-to SaaS provider for the beauty, wellness and fitness industry. If you're passionate about elegant software design, cloud-native solutions, and embracing AI-powered development tools like Cursor IDE and GitHub Copilot to boost your productivity, this role is for you! What will I be doing? As a Senior Software Engineer, you'll be a key player in our engineering lifecycle. You'll: Design and architect robust, scalable, and maintainable software systems, translating business needs into technical designs. Build with Python: Write, test, and deploy high-quality Python code for our production systems, focusing on clean, efficient, and well-documented solutions. Leverage AWS: Work hands-on with various AWS services (e.g., EC2, S3, Lambda, API Gateway, DynamoDB, RDS) to build and manage our cloud infrastructure. Boost productivity with AI Tools: Actively utilize AI-powered development tools like Cursor IDE, GitHub Copilot, and other intelligent assistants to accelerate development and improve code quality. Optimize and troubleshoot: Identify and resolve complex technical challenges, optimize system performance, and ensure the overall health of our applications. Collaborate: Work closely with product managers and fellow engineers in an Agile environment, contributing to our collective growth. What skills do I need? Bachelor's degree in Computer Science or IT, 4 to 6 years of overall experience as an AI Engineer or Data Scientist. Having minimum of 4 years experience in Python and AWS. Exposure in designing and building scalable solutions using Cloud technologies. Benefits Attractive Compensation Comprehensive medical coverage for yourself and your immediate family An environment where wellbeing is high on priority – access to regular yoga, meditation, breathwork, nutrition counseling, stress management, inclusion of family for most benefit awareness building sessions Opportunities to be a part of a community and give back: Social activities are part of our culture; You can look forward to regular engagement, social work, community give-back initiatives" Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com What's the Opportunity? We're looking for a skilled Software Engineer (Python/AWS) to join our innovative team! This is a fantastic chance to contribute directly to building scalable and reliable software systems on AWS. You'll be working on core services that power our SaaS platform. If you're passionate about well-engineered software, cloud-native solutions, and using modern development tools like Cursor IDE and GitHub Copilot to boost your productivity, we want to hear from you! What will I be doing? Be a part of the team working on cutting-edge AI products in the wellness industry. Design, develop, and deploy cloud-based features using Python and relevant frameworks. Collaborate with data scientists and product managers to translate business requirements into technical solutions. Leverage data analysis techniques to extract insights and improve application functionality. Write clean, maintainable, and well-documented code. Conduct code reviews and contribute to improving code quality across the team. Stay up-to-date with the latest advancements in Python, cloud technologies, and data analysis practices. Troubleshoot and debug complex technical issues. Proactively identify and implement performance optimizations. Work effectively in a cross-functional team environment. What skills do I need? Bachelor's degree in Computer Science or IT. 4 to 6 years of overall experience as a Python developer. Experience in building solutions upon AWS cloud services. Experience in using Python data analytics frameworks like numpy, pandas and scipy is a must. Exposure to ML frameworks like Tensorflow and PyTorch will be an added advantage. Benefits Attractive Compensation & Benefits Comprehensive medical coverage for yourself and your immediate family An environment where wellbeing is high on priority – access to regular yoga, meditation, breathwork, nutrition counseling, stress management, inclusion of family for most benefit awareness building sessions Opportunities to be a part of a community and give back: Social activities are part of our culture; You can look forward to regular engagement, social work, community give-back initiatives" Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com Our products are built on Windows .NET and SQL Server and managed in AWS. Our web Ux stack is built on jQuery and some areas use AngularJS. Our middle tier is in C# and we build our infrastructure on an extensive set of Restful APIs. We build native iOS and Android apps, and are starting to experiment with Flutter and Dart. For select infrastructure components we use Python extensively, and use Tableau for analytics dashboards. We use Redshift, Aurora, Redis Elasticache, Lambda, and other AWS and Azure products to build and manage our complete service, moving towards serverless components. We deal with billions of API calls, millions of records in databases, and terabytes of data to be managed with all services we build that have to run 24x7 at 99.99% availability. What will I be doing? Design, develop, test, release and maintain components of Zenoti Collaborate with a team of PM, DEV, and QA to release features Work in a team following agile development practices (SCRUM) Build usable software, released at high quality, runs at scale and is adopted by customers Learn to scale your features to handle 2x ~ 4x growth every year and manage code that has to deal with millions of records, and terabytes of data Release new features into production every month, and get real feedback from thousands of customers to refine your designs Be proud of what you work on, obsess about the quality of the work you produce What skills do I need? 5+ years experience of working on /iOS/Android to build mobile apps. 1+ years of experience in Flutter Strong experience in Swift/Java/kotlin. Experience in creating mobile app workflows, storyboards, user flows. Proven experience in writing readable code, creating extensive documentation for existing code and refactoring previously written code. Experience working in an Agile/Scrum development process. Experience with third-party libraries and APIs. Strong and demonstrated ability to design modules for Mobile applications. Strong logical, analytical, and problem-solving skills Excellent communication skills Can work in a fast-paced, ever-changing startup environment Benefits Attractive Compensation Comprehensive medical coverage for yourself and your immediate family An environment where wellbeing is high on priority – access to regular yoga, meditation, breathwork, nutrition counseling, stress management, inclusion of family for most benefit awareness building sessions Opportunities to be a part of a community and give back: Social activities are part of our culture; You can look forward to regular engagement, social work, community give-back initiatives Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Show more Show less

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com What's the Opportunity? We're looking for a Senior Software Engineer (Python/AWS) to join our innovative team! This is a fantastic chance to make a significant impact by designing and building highly scalable and reliable software systems on AWS. You'll be working on services that make Zenoti a go-to SaaS provider for the beauty, wellness and fitness industry. If you're passionate about elegant software design, cloud-native solutions, and embracing AI-powered development tools like Cursor IDE and GitHub Copilot to boost your productivity, this role is for you! What will I be doing? As a Senior Software Engineer, you'll be a key player in our engineering lifecycle. You'll: Design and architect robust, scalable, and maintainable software systems, translating business needs into technical designs. Build with Python: Write, test, and deploy high-quality Python code for our production systems, focusing on clean, efficient, and well-documented solutions. Leverage AWS: Work hands-on with various AWS services (e.g., EC2, S3, Lambda, API Gateway, DynamoDB, RDS) to build and manage our cloud infrastructure. Boost productivity with AI Tools: Actively utilize AI-powered development tools like Cursor IDE, GitHub Copilot, and other intelligent assistants to accelerate development and improve code quality. Optimize and troubleshoot: Identify and resolve complex technical challenges, optimize system performance, and ensure the overall health of our applications. Collaborate: Work closely with product managers and fellow engineers in an Agile environment, contributing to our collective growth. What skills do I need? Bachelor's degree in Computer Science or IT, 4 to 6 years of overall experience as an AI Engineer or Data Scientist. Having minimum of 4 years experience in Python and AWS. Exposure in designing and building scalable solutions using Cloud technologies. Benefits Attractive Compensation Comprehensive medical coverage for yourself and your immediate family An environment where wellbeing is high on priority – access to regular yoga, meditation, breathwork, nutrition counseling, stress management, inclusion of family for most benefit awareness building sessions Opportunities to be a part of a community and give back: Social activities are part of our culture; You can look forward to regular engagement, social work, community give-back initiatives" Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Show more Show less

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com Our products are built on Windows .NET and SQL Server and managed in AWS. Our web Ux stack is built on jQuery, and we use AngularJS. Our middle tier is in C#, and we build our infrastructure on an extensive set of Restful APIs. We build native iOS and Android apps using Flutter and Dart. Our platform infrastructure is built in .NET Core and deployed on RHEL Enterprise Linux using Docker and Kubernetes. We use Python extensively for data processing workloads and Tableau for analytics dashboards for select infrastructure components. We use Redshift, Aurora, Redis Elasticache, Lambda, and other AWS and Azure products to build and manage our complete service, moving towards serverless components. We deal with billions of API calls, millions of records in databases, and terabytes of data to be managed with all services we build that have to run 24x7 at 99.99% availability. What will I be doing? Design, develop, test, release and maintain components of Zenoti Collaborate with a team of PM, DEV, and QA to release features Work in a team following agile development practices (SCRUM) Build usable software, released at high quality, runs at scale and is adopted by customers Learn to scale your features to handle 2x ~ 4x growth every year and manage code that has to deal with millions of records, and terabytes of data Release new features into production every month, and get real feedback from thousands of customers to refine your designs What skills do I need? Knowledge in designing and developing applications on the Microsoft stack Strong knowledge in building web applications Strong knowledge in HTML, JavaScript, CSS, jQuery, .NET/IIS with C# Proficiency in Microsoft SQL Server Knowledge in developing web applications using Angular/Flutter/Dart a plus Strong logical, analytical, and problem-solving skills Excellent communication skills Can work in a fast-paced, ever-changing, startup environment Why Zenoti? Be part of an innovative company that is revolutionizing the wellness and beauty industry. Work with a dynamic and diverse team that values collaboration, creativity, and growth. Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform. Attractive compensation. Medical coverage for yourself and your immediate family. Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives. Regular social activities, and opportunities to give back through social work and community initiatives. Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Show more Show less

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com What will I be doing? Design, develop, test, release and maintain components of Zenoti Collaborate with a team of PM, DEV, and QA to release features Work in a team following agile development practices (SCRUM) Build usable software, released at high quality, runs at scale and is adopted by customers Learn to scale your features to handle 2x ~ 4x growth every year and manage code that has to deal with millions of records, and terabytes of data Release new features into production every month, and get real feedback from thousands of customers to refine your designs Be proud of what you work on, obsess about the quality of the work you produce What skills do I need? 2-4 years of experience in designing and developing applications on the Microsoft stack Strong background in building web applications Strong experience in HTML, Javascript, CSS, jQuery, .NET/IIS with C# Proficient in working with Microsoft SQL Server Experience in developing web applications using Angular/Flutter/Dart a plus Strong logical, analytical and problem-solving skills Excellent communication skills Can work in a fast-paced, ever-changing, startup environment Benefits Attractive Compensation & Benefits Comprehensive medical coverage for yourself and your immediate family An environment where wellbeing is high on priority – access to regular yoga, meditation, breathwork, nutrition counseling, stress management, inclusion of family for most benefit awareness building sessions Opportunities to be a part of a community and give back: Social activities are part of our culture; You can look forward to regular engagement, social work, community give-back initiatives" Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Show more Show less

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com What's the Opportunity? We're looking for a skilled Software Engineer (Python/AWS) to join our innovative team! This is a fantastic chance to contribute directly to building scalable and reliable software systems on AWS. You'll be working on core services that power our SaaS platform. If you're passionate about well-engineered software, cloud-native solutions, and using modern development tools like Cursor IDE and GitHub Copilot to boost your productivity, we want to hear from you! What will I be doing? Be a part of the team working on cutting-edge AI products in the wellness industry. Design, develop, and deploy cloud-based features using Python and relevant frameworks. Collaborate with data scientists and product managers to translate business requirements into technical solutions. Leverage data analysis techniques to extract insights and improve application functionality. Write clean, maintainable, and well-documented code. Conduct code reviews and contribute to improving code quality across the team. Stay up-to-date with the latest advancements in Python, cloud technologies, and data analysis practices. Troubleshoot and debug complex technical issues. Proactively identify and implement performance optimizations. Work effectively in a cross-functional team environment. What skills do I need? Bachelor's degree in Computer Science or IT. 4 to 6 years of overall experience as a Python developer. Experience in building solutions upon AWS cloud services. Experience in using Python data analytics frameworks like numpy, pandas and scipy is a must. Exposure to ML frameworks like Tensorflow and PyTorch will be an added advantage. Benefits Attractive Compensation & Benefits Comprehensive medical coverage for yourself and your immediate family An environment where wellbeing is high on priority – access to regular yoga, meditation, breathwork, nutrition counseling, stress management, inclusion of family for most benefit awareness building sessions Opportunities to be a part of a community and give back: Social activities are part of our culture; You can look forward to regular engagement, social work, community give-back initiatives" Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Show more Show less

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com What skills do I need? Bachelor's degree in Commerce (B.Com) / MBA Finance / Semi Qualified Chartered Accountant. 3+ years of experience in accounting or finance. Experience working within advanced ERP (e.g., NetSuite, SAP, Great Plains) Proficiency with Microsoft and Google business applications. Preferred Experience Experience working for a US-based SaaS tech company. Basic-level knowledge of NetSuite. Experience working international accounting and compliances (US / UK / Australia / Canada). What will I be doing? Manage accounting and reconciliation of books of accounts for US, AUS, UK and Canada Companies Active participation in the month-end closing process for multiple companies in compliance with US GAAP. Accounting and Processing Payments / Accounts Payable. Preparing workings for filing of Statutory Returns. Prepare workings for the year-end audit process of group Companies. Review of employee reimbursements with necessary supporting's. Support in preparation of month end MIS reports. Provide data analysis and support to management and other departments as required. Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com What skills do I need? Bachelor's degree in Commerce (B.Com) / MBA Finance / Semi Qualified Chartered Accountant. 3+ years of experience in accounting or finance. Experience working within advanced ERP (e.g., NetSuite, SAP, Great Plains) Proficiency with Microsoft and Google business applications. Preferred Experience Experience working for a US-based SaaS tech company. Basic-level knowledge of NetSuite. Experience working international accounting and compliances (US / UK / Australia / Canada). What will I be doing? Manage accounting and reconciliation of books of accounts for US, AUS, UK and Canada Companies Active participation in the month-end closing process for multiple companies in compliance with US GAAP. Accounting and Processing Payments / Accounts Payable. Preparing workings for filing of Statutory Returns. Prepare workings for the year-end audit process of group Companies. Review of employee reimbursements with necessary supporting’s. Support in preparation of month end MIS reports. Provide data analysis and support to management and other departments as required. Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Show more Show less

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com What will I be doing? Work with customers to define requirements and help them adopt Zenoti solutions to streamline operations and increase revenue. Drive demos, walk-through and solution reviews with customers. Solution, design and setup proof of concepts and pilots for the high priority and large customers ensuring successful implementations. Configure Zenoti to meet customer business scenarios Identify risks based on current product capabilities; define and implement mitigation plans Address customer issues and concerns in a timely fashion to ensure customer satisfaction In this customer-facing role, you will need to align working hours to overlap customer timezone to build customer relationships and satisfaction by providing exceptional and timely service. Stay up-to-date with product knowledge, business flow, sales process, and market dynamics. To be successful in this role, you must be able to demonstrate that you have deep subject matter expertise in the product and a keen technical understanding of the product, all the integration points, and enterprise scenarios. Maintain complete documentation and follow organizational processes to ensure successful implementation of Zenoti products. Ensure the adherence to SLAs, and key metrics according to the organization's goals and objectives Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations. What skills do I need? 1-7 years of experience in Implementation and support of Enterprise products Strong software exposure and ability to master product functionality, boil down complex requirements into coherent and viable product design and configure software solutions. Strong verbal and written communication skills, especially in the areas of requirements and solution documentation. Ability to manage and work across multiple projects. Strong ability to demo/train and deliver excellent customer presentations. Strong logical, analytical and problem-solving skills Open to travel on short notice to customer locations when required Good to have knowledge of Web Design using HTML, JavaScript Good understanding of MS Office, JIRA, Basecamp applications Ability to learn new skills and operate in a fast-paced and changing environment. Experience in the wellness/spa industry a plus. Eagerness to learn about the opportunities and challenges driving revenue in the health and wellness industry. Why Zenoti? Be part of an innovative company that is revolutionizing the wellness and beauty industry. Work with a dynamic and diverse team that values collaboration, creativity, and growth. Opportunity to lead impactful projects and help shape the global success of Zenoti's platform. Attractive compensation. Medical coverage for yourself and your immediate family. Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives. Regular social activities, and opportunities to give back through social work and community initiatives. Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com What will I be doing? Work with customers to define requirements and help them adopt Zenoti solutions to streamline operations and increase revenue. Drive demos, walk-through and solution reviews with customers. Solution, design and setup proof of concepts and pilots for the high priority and large customers ensuring successful implementations. Configure Zenoti to meet customer business scenarios Identify risks based on current product capabilities; define and implement mitigation plans Address customer issues and concerns in a timely fashion to ensure customer satisfaction In this customer-facing role, you will need to align working hours to overlap customer timezone to build customer relationships and satisfaction by providing exceptional and timely service. Stay up-to-date with product knowledge, business flow, sales process, and market dynamics. To be successful in this role, you must be able to demonstrate that you have deep subject matter expertise in the product and a keen technical understanding of the product, all the integration points, and enterprise scenarios. Maintain complete documentation and follow organizational processes to ensure successful implementation of Zenoti products. Ensure the adherence to SLAs, and key metrics according to the organization’s goals and objectives Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations. What skills do I need? 1-7 years of experience in Implementation and support of Enterprise products Strong software exposure and ability to master product functionality, boil down complex requirements into coherent and viable product design and configure software solutions. Strong verbal and written communication skills, especially in the areas of requirements and solution documentation. Ability to manage and work across multiple projects. Strong ability to demo/train and deliver excellent customer presentations. Strong logical, analytical and problem-solving skills Open to travel on short notice to customer locations when required Good to have knowledge of Web Design using HTML, JavaScript Good understanding of MS Office, JIRA, Basecamp applications Ability to learn new skills and operate in a fast-paced and changing environment. Experience in the wellness/spa industry a plus. Eagerness to learn about the opportunities and challenges driving revenue in the health and wellness industry. Why Zenoti? Be part of an innovative company that is revolutionizing the wellness and beauty industry. Work with a dynamic and diverse team that values collaboration, creativity, and growth. Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform. Attractive compensation. Medical coverage for yourself and your immediate family. Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives. Regular social activities, and opportunities to give back through social work and community initiatives. Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Show more Show less

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com What will I be doing? Working in the adoption services team, you will partner with customers to lead the implementations for feature add-ons and enhancements to customer's Zenoti solution. Work with customers to understand their business requirements, define scope, plan and implement enhancements and adoption of Zenoti software features to streamline their operations and drive increased revenue. Independently handle customer adoption procedures while delivering excellent customer service. Lead demos, training, conduct walk-throughs and solution reviews through excellent customer presentations. Drive proofs of concept and pilots for high-priority and complex customers. Proactively identify and mitigate significant risks, unknowns, and issues to the implementation plan. Address customer issues and concerns in a timely manner to ensure customer satisfaction. Stay up-to-date on Zenoti product knowledge, business workflow, process and market positioning. Maintain thorough documentation and follow organizational processes to ensure successful implementation of Zenoti software features and products. Work and communicate across groups and articulate the needs for compliance and risk management. What skills do I need? 2+ years of experience in Implementation and support of Enterprise products Strong software background and ability to master product functionality, boil down complex requirements into coherent and viable product design and configure software solutions. Strong business consulting experience or equivalent in an external customer facing role. Proven fast learner of enterprise applications, experience in implementing cloud solutions. Ability to communicate in business terms with non-technical customer stakeholders, and translate their requirements into business solutions. Experience driving technical discussions, discovery workshops with customers, mapping business requirements to product functionality, for maximum customer impact and understanding. Strong verbal and written communication skills, especially in the areas of requirements and solution documentation. Ability to manage and work across multiple projects. Experience working with remote teams across different time zones Strong ability to demo/train and deliver excellent customer presentations. Strong logical, analytical and problem-solving skills Ability to learn new skills and operate in a fast-paced and changing environment. Good to have knowledge of accounting principles, inventory management, and business processes optimization. Experience in the wellness/spa industry is a plus. Eagerness to learn about the opportunities and challenges driving revenue in the health and wellness industry. Why Zenoti? Be part of an innovative company that is revolutionizing the wellness and beauty industry. Work with a dynamic and diverse team that values collaboration, creativity, and growth. Opportunity to lead impactful projects and help shape the global success of Zenoti's platform. Attractive compensation. Unlimited Vacation Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com What will I be doing? Working in the adoption services team, you will partner with customers to lead the implementations for feature add-ons and enhancements to customer's Zenoti solution. Work with customers to understand their business requirements, define scope, plan and implement enhancements and adoption of Zenoti software features to streamline their operations and drive increased revenue. Independently handle customer adoption procedures while delivering excellent customer service. Lead demos, training, conduct walk-throughs and solution reviews through excellent customer presentations. Drive proofs of concept and pilots for high-priority and complex customers. Proactively identify and mitigate significant risks, unknowns, and issues to the implementation plan. Address customer issues and concerns in a timely manner to ensure customer satisfaction. Stay up-to-date on Zenoti product knowledge, business workflow, process and market positioning. Maintain thorough documentation and follow organizational processes to ensure successful implementation of Zenoti software features and products. Work and communicate across groups and articulate the needs for compliance and risk management. What skills do I need? 2+ years of experience in Implementation and support of Enterprise products Strong software background and ability to master product functionality, boil down complex requirements into coherent and viable product design and configure software solutions. Strong business consulting experience or equivalent in an external customer facing role. Proven fast learner of enterprise applications, experience in implementing cloud solutions. Ability to communicate in business terms with non-technical customer stakeholders, and translate their requirements into business solutions. Experience driving technical discussions, discovery workshops with customers, mapping business requirements to product functionality, for maximum customer impact and understanding. Strong verbal and written communication skills, especially in the areas of requirements and solution documentation. Ability to manage and work across multiple projects. Experience working with remote teams across different time zones Strong ability to demo/train and deliver excellent customer presentations. Strong logical, analytical and problem-solving skills Ability to learn new skills and operate in a fast-paced and changing environment. Good to have knowledge of accounting principles, inventory management, and business processes optimization. Experience in the wellness/spa industry is a plus. Eagerness to learn about the opportunities and challenges driving revenue in the health and wellness industry. Why Zenoti? Be part of an innovative company that is revolutionizing the wellness and beauty industry. Work with a dynamic and diverse team that values collaboration, creativity, and growth. Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform. Attractive compensation. Unlimited Vacation Zenoti Pay Range: $90,000 USD - $95,000 USD Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Show more Show less

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com Our products are built on Windows .NET and SQL Server and managed in AWS. Our web Ux stack is built on jQuery, and we use AngularJS. Our middle tier is in C#, and we build our infrastructure on an extensive set of Restful APIs. We build native iOS and Android apps using Flutter and Dart. Our platform infrastructure is built in .NET Core and deployed on RHEL Enterprise Linux using Docker and Kubernetes. We use Python extensively for data processing workloads and Tableau for analytics dashboards for select infrastructure components. We use Redshift, Aurora, Redis Elasticache, Lambda, and other AWS and Azure products to build and manage our complete service, moving towards serverless components. We deal with billions of API calls, millions of records in databases, and terabytes of data to be managed with all services we build that have to run 24x7 at 99.99% availability. As an Architect/Technical Lead, you will be responsible for designing, developing, and deploying cutting-edge AI-powered solutions. You will lead the technical direction, ensuring our platforms are scalable and reliable, and leverage the latest advancements in Generative AI and cloud computing. You will work closely with product managers, engineers, and data scientists to build world-class AI experiences. Responsibilities Architectural Design: Design and implement robust, scalable, and secure cloud-based architectures. Define technology stacks, including AI/ML frameworks, cloud services, and related technologies. Ensure seamless integration with existing systems and third-party services. Technical Leadership Lead a team of engineers, providing technical guidance and mentorship. Drive the development process, ensuring adherence to best practices and coding standards. Conduct code reviews and ensure high-quality deliverables. Gen AI Expertise Stay up-to-date with the latest advancements in Generative AI and apply them to product development. Evaluate and select appropriate LLMs and AI models. Develop and optimize AI models for performance and accuracy. Implement fine-tuning and training strategies for AI models. Cloud Infrastructure Design and implement scalable and cost-effective cloud infrastructure (e.g., AWS, Azure, GCP). Ensure high availability, reliability, and security of cloud platforms. Optimize cloud resources for performance and cost. Technology Implementation Design and implement robust API’s and microservices. Optimize system performance and identify areas for improvement. Implement monitoring and logging systems to ensure system health. Collaboration And Communication Work closely with product managers to define product requirements and roadmaps. Communicate technical concepts effectively to both technical and non-technical stakeholders. Collaborate with data scientists to improve AI model performance. Troubleshooting And Optimization Troubleshoot complex technical issues and provide timely solutions. Experience Minimum of 8+ years of experience in software development, with a focus 1 on cloud-based systems. Proven experience in architecting and leading the development of complex AI-powered products. Extensive experience with cloud platforms (AWS, Azure, GCP). Strong experience with Gen AI technologies, including LLMs, and related AI/ML concepts. Technical Skills Proficiency in programming languages such as Python, Java, or Node.js. Deep understanding of cloud architecture and services. Expertise in AI/ML frameworks and tools (e.g., TensorFlow, PyTorch). Strong knowledge of RESTful APIs and microservices architecture. Experience with containerization and orchestration technologies (Docker, Kubernetes). Why Zenoti? Be part of an innovative company that is revolutionizing the wellness and beauty industry. Work with a dynamic and diverse team that values collaboration, creativity, and growth. Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform. Attractive compensation. Medical coverage for yourself and your immediate family. Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives. Regular social activities, and opportunities to give back through social work and community initiatives. Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Show more Show less

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com What will I be doing? Design, develop, test, release and maintain components of Zenoti Collaborate with a team of PM, DEV, and QA to release features Work in a team following agile development practices (SCRUM) Build usable software, released at high quality, runs at scale and is adopted by customers Learn to scale your features to handle 2x ~ 4x growth every year and manage code that has to deal with millions of records, and terabytes of data Release new features into production every month, and get real feedback from thousands of customers to refine your designs Be proud of what you work on, obsess about the quality of the work you produce What skills do I need? 4+ years of experience in designing and developing applications on the Microsoft stack Strong background in building web applications Strong experience in HTML, Javascript, CSS, jQuery, .NET/IIS with C# Proficient in working with Microsoft SQL Server Experience in developing web applications using Angular/Flutter/Dart a plus Strong logical, analytical and problem-solving skills Excellent communication skills Can work in a fast-paced, ever-changing, startup environment. Why Zenoti? Be part of an innovative company that is revolutionizing the wellness and beauty industry. Work with a dynamic and diverse team that values collaboration, creativity, and growth. Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform. Attractive compensation. Medical coverage for yourself and your immediate family. Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives. Regular social activities, and opportunities to give back through social work and community initiatives. Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Show more Show less

Job Title: Front Desk Executive Company: Berkowits Skin and Hair Clinic Pvt. Ltd. Job Type: Full Time / Permanent What You’ll Do Greet and welcome all visitors and clients professionally. Update appointment calendars and schedule meetings/appointments. Answer, screen, and forward incoming phone calls; provide basic information as required. Perform billing using Zenoti software and work efficiently in Microsoft Excel. Handle stock management and maintain inventory records. Conduct follow-ups with clients to ensure service satisfaction. Manage cash handling and daily collections accurately. Assist in sales of clinic products (with incentives up to 10%). Ensure overall front desk and reception area is presentable and functional. What Makes You a Great Fit Strong communication skills in English. Proficient in MS Office and basic computer applications. Excellent interpersonal skills and a consistently positive attitude. Prior experience in a skin or hair clinic is preferred. Only female candidates will be considered. Minimum 1 Year Of Experience In Calling Appointment scheduling Stock management Client follow-ups Product sales Billing Remuneration & Benefits Salary: ₹2.40 LPA – ₹3.60 LPA (depending on experience and capability) Assured incentives based on product sales Provident Fund (optional) Gratuity as per law TDS deduction as applicable Leaves 18 Earned Leaves per year 3 Casual Leaves per year 3 Sick Leaves per year 2 Short Leaves per month (up to 2 hours) 4 Festival/National Holidays Office Timings 6 days working per week (No weekly offs on Friday, Saturday, or Sunday) Office Hours: 09:50 AM – 07:00 PM Contact For Application Ms. Priyanshi HR Phone: +91 92113 69400 Email: jobs@berkowits.in Show more Show less

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com What will I be doing? Solution and configure Zenoti to meet customer’s business processes Solution, design and setup proof of concepts and pilots for the high priority and large customers ensuring successful implementations. Extract, transform and load data across systems into Zenoti Identify significant risks, unknowns, and define and drive mitigation plans Address customer issues and concerns in a timely fashion to ensure customer satisfaction Stay up-to-date with product knowledge, business flow, sales process and market dynamic. Build expertise on data migration tools and techniques, legacy software data structures in order to improve the quality of customer onboarding experience Maintain complete documentation and follow organizational processes to ensure the successful implementation of Zenoti products. Ensure the adherence to SLAs, and key metrics according to the organization’s goals and objectives Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations. What skills do I need? 1-7 years of experience in implementing software systems with hands-on experience in data transformation, system validation, and migration tasks. Deep knowledge of features in MS Excel, working knowledge of database systems a plus Ability to use tools/scripts to transform data for setting up customer sites Ability to innovate and develop tools to enhance the migration process Experience with data migrations and data mapping Good to have knowledge of Web Design using HTML, Ability to adhere to and develop quality checks to demonstrate the integrity of data migration from legacy systems into Zenoti A technology-centric background Strong logical, analytical, and problem-solving skills Excellent communication skills Can work in a fast-paced environment across multiple projects. Why Zenoti? Be part of an innovative company that is revolutionizing the wellness and beauty industry. Work with a dynamic and diverse team that values collaboration, creativity, and growth. Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform. Attractive compensation. Medical coverage for yourself and your immediate family. Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives. Regular social activities, and opportunities to give back through social work and community initiatives. Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Show more Show less

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com What will I be doing? You will be leading Zenoti's infrastruture team to build world class infrastructure for the Zenoti product. You should be a great manager and a great team builder. You also need to be an excellent recruiter, communicator and issue resolver. Your job is to make sure everyone in your team is successful in getting their job done, and bring transparency to the process. Manage the technical and architectural evolution of Zenoti customer onboarding infrastructure and user experience Manage execution of building the product, releasing it to customers, and managing the service in the cloud Building solutions that run at optimal costs Build up a strong engineering team to execute on our infrastructure roadmap Recognize and reward employees to ensure they are unblocked to deliver on the roadmap Ensures all engineering projects, initiatives, are completed efficiently. Identify and mitigate potential risks related to infrastructure development and deployment. Be proud of what you work on, obsess about the quality of the work you produce What skills do I need? 12+ years of experience in software development in product companies 7+ years of recent experience in building reliable, available, scalable and performant infrastructure components in SaaS web applications Deep understanding of design principles and design patterns in building SaaS applications to work with data and processing data at scale Willing to be handson with coding, design and architecture Forward-thinking and ability to develop a long-term strategy for infrastructure development aligned with business goals. Keen business sense and demonstrated ability to partner to work with multiple stakeholders and deliver business results Experience managing an engineering team through multiple release cycles Understanding of financial management in the context FinOps to optimize costs and resource allocation. Deeper understanding of AWS solution architecture A significant part of work done on the Microsoft stack Strong logical, analytical and problem-solving skills Excellent communication skills and ability to work across multiple disciplines and functions. Communicating with technical and non-technical stakeholders, conveying complex ideas in a clear and concise manner. Strong customer empathy and ability to handle customers sensitively in escalated situations Can work in a fast paced, ever changing, start-up environment Why Zenoti? Be part of an innovative company that is revolutionizing the wellness and beauty industry. Work with a dynamic and diverse team that values collaboration, creativity, and growth. Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform. Attractive compensation. Medical coverage for yourself and your immediate family. Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives. Regular social activities, and opportunities to give back through social work and community initiatives. Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Show more Show less

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com Requirements What's the Opportunity? We are looking for Product Support Consultants to join our support team to help our customers use Zenoti effectively to run their business. This team works 24x7x365 and so our consultants have to work at times when our customers need help. Applicants to this role will need to be flexible since their shift assignment will be based on the needs of our customers. Once assigned to a shift, we will work with you to ensure your hours are consistent over a long time horizon such that you can ensure a healthy life with good work-life balance. What Will I be doing? Work with customers to help them solve issues they have with using Zenoti Own customer reported issues and see problems through to resolution Consult with customers to ensure their business operations run effectively on Zenoti Follow all defined processes in the team when working on issues Be part of the ticketing system and handle the client reported issues. Be proud of what you work on, obsess about the quality of the work you produce Influence the direction of the product by providing feedback about challenges customers have with using our product What Skills do I need? 4 to 8 years in supporting web-based enterprise applications A willingness to solve problems for our customers A technology-centric background Previous advanced support experience with data-driven, web-based applications Strong logical, analytical and problem solving skills Excellent communication skills Work in night shifts Can work in a fast paced, ever changing, start-up environment Why Zenoti? Be part of an innovative company that is revolutionizing the wellness and beauty industry. Work with a dynamic and diverse team that values collaboration, creativity, and growth. Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform. Attractive compensation. Medical coverage for yourself and your immediate family. Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives. Regular social activities, and opportunities to give back through social work and community initiatives. Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Show more Show less

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com What's the opportunity? We are looking for an experienced professional who is responsible for managing a multi-location/multi-national team and driving the support team to help our customers use Zenoti effectively to run their business. The Manager will focus on enhancing the customer experience by ensuring top-notch delivery of support services. This role will also be responsible for planning and delivering support programs for the customer success team and offering guidance on standards, best practices and tools. This teams works 365 days a year 24x7 and we expect flexibility from our team members to meet this demand. Requirements For The Role Customer Focus Customer Empathy: Understanding customer needs, pain points, and expectations, and ensuring the team delivers a positive support experience that balances customer satisfaction with business objectives. Customer Advocacy with Business Alignment: Representing the voice of the customer internally while considering the tradeoffs between customer needs, operational constraints, and business priorities. Excellent Communication Skills: Clear and concise written and verbal communication, including the ability to explain technical concepts to both technical and non-technical audiences, and influence cross-functional stakeholders when needed. Active Listening: Paying close attention to customer issues and concerns to understand the root cause and respond with care and relevance. Problem-Solving & Decision-Making: Ability to analyze complex support issues, identify solutions, and make timely, sound decisions—even amid ambiguity or incomplete data. Creativity & Innovation: Thinking beyond current practices to discover new ways to address recurring issues, automate workflows, or improve support delivery. Escalation Management & Prevention: Knowing when and how to escalate complex or critical issues, and proactively identifying patterns or gaps to reduce unnecessary escalations in the future. People Team Leadership & Motivation: Ability to inspire, guide, and motivate a team of support engineers to achieve high levels of performance and customer satisfaction. Coaching, Development & Quality Assurance: Identifying individual strengths and weaknesses within the team, providing coaching and mentoring, and ensuring consistently high-quality customer interactions. Performance Management: Setting clear expectations, providing regular feedback, and conducting performance reviews to support employee growth and accountability. Delegation & Empowerment: Effectively assigning tasks and responsibilities while empowering team members to take ownership and make decisions. Conflict Resolution & Emotional Intelligence: Skillfully mediating and resolving conflicts within the team or across departments, while demonstrating empathy and self-awareness. Recruitment, Interviewing & Onboarding: Identifying talent needs, evaluating candidates effectively, and ensuring new team members are ramped up quickly and effectively. Impact & Influence: Establishing credibility with peers and leadership, and persuading others to support ideas or decisions that improve team performance and customer outcomes. Product Deep Product Understanding: A thorough grasp of the software product(s) the team supports, including its architecture, functionalities, and common use cases. Technical Troubleshooting Skills: While not directly solving every issue, the manager needs to understand technical concepts and guide the team in effective troubleshooting methodologies. Hands-on Solution Testing: Ability to independently research and test potential solutions to common issues before escalating or providing guidance to the team. Hands-on Information Gathering: Ability to gather comprehensive information and context before escalating issues to ensure engineering or other teams have all the necessary details. Subject Matter Leadership: Demonstrating functional or technical expertise in at least one core area of the product, and providing informal mentorship or guidance to more junior team members. Process Process Improvement: Identifying areas for improvement in support processes and implementing solutions to enhance efficiency and customer satisfaction. Data Analysis & Reporting: Monitoring key support metrics (e.g., resolution time, CSAT, backlog), interpreting trends, and driving action based on insights. Operational Planning & Goal Alignment: Setting team-level goals (OKRs), aligning them with broader organizational priorities, and tracking execution against targets. Adaptability, Resilience & Change Management: Navigating product updates, shifts in support volume, or process changes with a calm, solutions-oriented approach. Time & Queue Management: Ensuring timely coverage of shifts and channels, prioritizing workloads effectively, and balancing resources across high- and low-volume queues. Tools Understanding of Support Tools & Systems: Familiarity with CRM systems, ticketing platforms, knowledge bases, live chat, remote access tools, and other technologies used in support operations. Tool Optimization & Process Automation: Identifying opportunities to improve tool usage, automate repetitive tasks, or reduce agent effort through smart configuration or integrations. Stays current on changes from vendors of existing tools. An Ideal Candidate Will Have Full understanding of the way an organization operates to meet its objectives. Ability to handle multiple changing priorities and simultaneous escalations. Expertise in solutioning for customer’s requirements through the application/product. Excellent communication skills to form great working relationships with customers and other teams within the organization. Strong interpersonal, written, verbal and non-verbal communication skills. Ability to lead and work with cross-functional global teams. Be able to get things done using impact and influence. Understanding of data-driven decision making and can quickly assimilate data models. Previous experience with basic SQL queries and reporting is a must. Knowledge on third party integrations and APIs is desirable. A bachelor's degree, Master’s degree preferred. 10+ years of managerial and technical support experience. Previous advanced support experience with data-driven, web-based applications Self-motivation and ability to work independently with minimum supervision. Previous experience in the retail, beauty, or wellness industry is a distinct advantage. We are NOT a call center. Applicants to this position must demonstrate extensive experience with supporting complex, mission-critical software at the enterprise level. Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Show more Show less