80 Zenoti Jobs - Page 2

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com Zenoti is seeking a data-driven leader to serve as the Director – Marketing Analytics , responsible for defining and driving the marketing analytics strategy that powers our global growth engine. This role will lead the development and execution of a robust analytics framework to measure marketing performance, support strategic decision-making, and deliver insights that directly impact revenue outcomes. You will be the linchpin between Marketing, Sales, and Finance, bringing clarity through data. The ideal candidate has deep expertise in sales and marketing measurement, website analytics, attribution, and reporting systems, and is passionate about building scalable, insight-rich dashboards and KPIs that guide GTM leaders. Key Responsibilities Analytics Strategy & Execution: Define and implement a comprehensive marketing analytics strategy, including KPIs, dashboards, and attribution models to track performance across all channels and campaigns. Reporting & Business Reviews: Lead the creation of regular marketing reports and dashboards that communicate pipeline contribution, funnel metrics, ROI, and actual vs. target performance. Own and run the Weekly Business Review (WBR) to guide executive actions. Cross-Functional Insights & Decision Support: Partner with marketing, sales, finance, and operations teams to translate data into actionable insights, optimize GTM investments, and improve marketing effectiveness across segments. Attribution & Measurement Systems: Leverage tools like Salesforce, Outreach, Hubspot and BI platforms to develop advanced attribution frameworks, track customer journeys, and evaluate campaign and content performance. Data Quality & Governance: Work closely with operations and technology teams to ensure data integrity, hygiene, and consistency across marketing systems and analytics infrastructure. Forecasting & Planning: Support marketing leadership in developing data-driven forecasts, budget allocation models, and pipeline coverage analysis to improve strategic planning. Qualifications 10+ years of experience in marketing analytics, marketing operations, or revenue analytics , preferably in B2B SaaS or high-growth environments. Bachelor's or Master's degree in Economics, Statistics, Engineering, Mathematics , or a related quantitative discipline. Proven experience creating and scaling marketing performance dashboards and analytics frameworks across complex funnel structures. Strong command of BI tools (e.g., Tableau, Power BI, Looker) and fluency in marketing tech platforms like Hubspot, Salesforce, and Google Analytics . Advanced Excel/Google Sheets skills, with hands-on experience in data modeling Strong understanding of attribution methodologies and how to tie marketing actions to pipeline and revenue impact. Exceptional communication and storytelling skills – able to present data clearly to executives and cross-functional teams. High attention to detail, structured thinking, and a relentless focus on performance improvement. Preferred Experience Experience working in marketing operations or revenue operations with a deep understanding of demand generation and funnel metrics. Exposure to product-led growth (PLG) metrics and self-serve funnel analytics. Familiarity with SQL, Power BI and marketing data warehouses is a plus. Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com Zenoti is seeking a data-driven leader to serve as the Director – Marketing Analytics , responsible for defining and driving the marketing analytics strategy that powers our global growth engine. This role will lead the development and execution of a robust analytics framework to measure marketing performance, support strategic decision-making, and deliver insights that directly impact revenue outcomes. You will be the linchpin between Marketing, Sales, and Finance, bringing clarity through data. The ideal candidate has deep expertise in sales and marketing measurement, website analytics, attribution, and reporting systems, and is passionate about building scalable, insight-rich dashboards and KPIs that guide GTM leaders. Key Responsibilities Analytics Strategy & Execution: Define and implement a comprehensive marketing analytics strategy, including KPIs, dashboards, and attribution models to track performance across all channels and campaigns. Reporting & Business Reviews: Lead the creation of regular marketing reports and dashboards that communicate pipeline contribution, funnel metrics, ROI, and actual vs. target performance. Own and run the Weekly Business Review (WBR) to guide executive actions. Cross-Functional Insights & Decision Support: Partner with marketing, sales, finance, and operations teams to translate data into actionable insights, optimize GTM investments, and improve marketing effectiveness across segments. Attribution & Measurement Systems: Leverage tools like Salesforce, Outreach, Hubspot and BI platforms to develop advanced attribution frameworks, track customer journeys, and evaluate campaign and content performance. Data Quality & Governance: Work closely with operations and technology teams to ensure data integrity, hygiene, and consistency across marketing systems and analytics infrastructure. Forecasting & Planning: Support marketing leadership in developing data-driven forecasts, budget allocation models, and pipeline coverage analysis to improve strategic planning. Qualifications 10+ years of experience in marketing analytics, marketing operations, or revenue analytics, preferably in B2B SaaS or high-growth environments. Bachelor's or Master's degree in Economics, Statistics, Engineering, Mathematics, or a related quantitative discipline. Proven experience creating and scaling marketing performance dashboards and analytics frameworks across complex funnel structures. Strong command of BI tools (e.g., Tableau, Power BI, Looker) and fluency in marketing tech platforms like Hubspot, Salesforce, and Google Analytics. Advanced Excel/Google Sheets skills, with hands-on experience in data modeling Strong understanding of attribution methodologies and how to tie marketing actions to pipeline and revenue impact. Exceptional communication and storytelling skills – able to present data clearly to executives and cross-functional teams. High attention to detail, structured thinking, and a relentless focus on performance improvement. Preferred Experience Experience working in marketing operations or revenue operations with a deep understanding of demand generation and funnel metrics. Exposure to product-led growth (PLG) metrics and self-serve funnel analytics. Familiarity with SQL, Power BI and marketing data warehouses is a plus. Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com What will I be doing? Strong expertise in Python and PowerShell concepts and automating tasks using these technologies Implement Infrastructure as Code (IaC) solutions using Terraform for multi-tenant environments, focusing on technical execution and best practices Automate routine operational tasks using necessary scripting and tools Self-starter with zeal to own things from Start to End with little oversight. Lead and contribute to define industry standards and AWS automation offerings. Functionally decompose complex problems into simple, straight-forward solutions. Fully and completely understand system inter-dependencies and limitations. Strong Team Player who assists in the career development of others, actively mentoring individuals on advanced technical issues. Exert technical influence over multiple teams, increasing their productivity and effectiveness by sharing your deep knowledge and experience. Lead technical and design discussions with leaders to help enterprises speed their adoption of new technologies and practices. Advise on implementing AWS best practices and provide architectural governance. What skills do I need? 8+ years of experience in development and automation related tasks. Advanced scripting abilities in Python and PowerShell with examples of automation solutions Experience with public cloud on both AWS and Azure. Experience with Infrastructure as Code, using CloudFormation, Terraform, or other tools. Experience with architecting and automating cloud native technologies, deploying applications, and provisioning infrastructure. Experience with the full software development lifecycle and delivery using Agile practices. Perform hands-on implementation of cloud infrastructure in Azure and AWS, ensuring compliance with architectural guidelines Proven experience building and managing infrastructure in Azure or AWS cloud platforms (preferably Azure with understanding on AWS) Problem-solving skills with a focus on practical, implementable solutions Solid understanding of RDBMS concepts, security best practices, and compliance requirements will be an added advantage Why Zenoti? Be part of an innovative company that is revolutionizing the wellness and beauty industry. Work with a dynamic and diverse team that values collaboration, creativity, and growth. Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform. Attractive compensation. Medical coverage for yourself and your immediate family. Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives. Regular social activities, and opportunities to give back through social work and community initiatives. Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com What skills and experiences do I need? Excellent communication and presentation skills, including presenting to customers and senior executives Excellent problem-solving skills, and ability to come up recommendations using data B2B SaaS Product Management experience of a minimum of 15 years Good interpersonal skills, ability to work in teams with a results-oriented attitude Can deal with ambiguity and break complex and vaguely defined problems into a clear and actionable set of steps Proven ability to influence cross-functional teams The ability to think big, but at the same time break things down into smaller components, and build high-level roadmaps from that. A clear sense of ownership and accountability. Obsess over building a clear, calm and beautiful product by collaborating with designers, developers and business leaders across the company. Must have a good understanding of mobile, web and cloud technology space Has 15+ years of work experience in a Product Manager role. Why Zenoti? Be part of an innovative company that is revolutionizing the wellness and beauty industry. Work with a dynamic and diverse team that values collaboration, creativity, and growth. Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform. Attractive compensation. Medical coverage for yourself and your immediate family. Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives. Regular social activities, and opportunities to give back through social work and community initiatives Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com The Sales Development Representative at Zenoti generates and qualifies sales leads through market research, cold calling and other lead generation tools. The Sales Development Representative coordinates with the sales team to ensure successful connections with prospective customers, actively pursues existing leads, and helps process leads from mailers campaigns and other marketing efforts, as well as trade shows and other events. What will I be doing? You will work with the sales and lead generation teams to source new sales opportunities Perform inbound lead follow-up, and outbound prospecting/cold calling Create and qualify opportunities by understanding customer needs and requirements Research accounts, identify and build relationships with key decision makers and generate interest Maintain and expand a database of prospects Team with channel partners to build sales pipeline and close deals Assess, qualify and transfer leads to the appropriate Account Executive for a formal sales presentation Skills & Qualifications Bachelor’s Degree preferred (or equivalent professional experience) Demonstrated experience in inside sales, sales, or lead generation, preferably within the SaaS industry Strong phone presence and experience dialing high volume of calls per day Very strong interpersonal and communication skills Business acumen, to understand the landscape of the opportunity, and the needs of prospective customers Ability to conceptualize and explain complex concepts in a clear and compelling way Ability to multi-task, prioritize and manage time effectively and independently Must have knowledge of social networking sites and popular business directories Experience in the salon, spa, medical spa, or fitness industry a plus Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Leadership and Team Management: 1. Recruit, induct, and orient new staff as per SOPs, fostering a high-performance culture. 2. Lead and develop the Centre team to enhance performance, service delivery, and service efficacy (inform staff about monthly promotional offers and incentive - Individual Sales, Execution and Product targets). 3. Monitor staff attrition and ensure target retention rates. 4. Identify training needs of staff and ensure compliance with training SOPs to enhance team performance. Sales Excellence 1. Solution and make a sale based on individual client requirements. 2. Set and achieve centre (& self) sales targets, driving revenue growth and maximizing profitability. 3. Plan and execute sales events in coordination with Corporate. Customer Excellence: 1. Drive customer excellence by ensuring high standards of service and addressing client concerns proactively. 2. Liaise with the Corporate Office for updates, technical inputs, and stock availability. 3. Implement corporate policies and SOPs, conducting audits and reviews for compliance. 4. Ensure compliance with zero sessions SOP and timely completion of documentation and software entries. 5. Conduct regular client progress monitoring and organize periodic meetings to resolve issues. 6. Handle client complaints promptly, ensuring resolution within specified timelines. Operational Excellence: 1. Monitor and manage administrative, operational, and technical aspects of the Centre to ensure optimal capacity utilization, individual staff productivity as per VLCC standards, and quality service delivery. 2. Ensure staff uniforms and grooming, cleanliness, hygiene, and maintenance of the Centre, promoting a positive work environment, appliances upkeep & maintenance. 4. Optimize appointment planning and infrastructure utilization for operational efficiency, 5. Ensure timely software entries & data submission and tracking staff performance to meet targets. 6. Lead all Compliances management for Centre. 7. Regular monitoring of inventory for retail and consumption products and replenishment process. 8. Monitor and ensure the timely entry of staff roaster in Zenoti. 9. Follow the inventory management process and timely entries in Zenoti as per defined guidelines. 10. Capture direct Walk-ins in the software as per SOP Business Profitability 1. Achieve monthly, quarterly and yearly financial targets (revenue and profit margins) for the Centre. 2. Regularly analyse financial metrics and take corrective actions to optimize profitability through cost control, resource allocation, and service efficiency.

Job Title: L1-Customer Support – SaaS Application Support About the Company: RunLoyal is a fast-growing SaaS company based in Atlanta, GA, transforming the pet care industry with innovative technology. We are seeking a Lead Application Support Engineer to join our India-based remote team and support our US customer base. Working Hours: 5:30 PM to 3:00 AM IST (Night Shifts Only) Job Role Summary: Responsible for handling US-based customer calls, troubleshooting customer-reported issues, and ensuring issues are resolved with utmost customer satisfaction. The role requires high command in English communication, quick learning ability, and continuous demonstration of empathy and collaborative behavior. Responsibilities: · Handle customer calls, particularly for US-based customers · Work exclusively in night shifts · Troubleshoot customer-reported issues · Identify solutions quickly and keep customers informed · Engage with internal teams · Continue engagement until issues are resolved · Ensure utmost customer satisfaction · Demonstrate true empathy towards customers · Maintain collaborative behavior · Meet minimal behavioral expectations Requirements: · Minimum 2 years of experience in US-based SaaS product support (ERP-related preferred) · Experience with platforms like Freshdesk, Zoho, Zenoti, · Prior experience in phone support for US customers · Willingness to work in rotating shifts · High command in English (verbal and written) · Quick learning ability on SaaS products · Capability to handle product training–related queries · Willingness to work only night shifts · Ability to continuously demonstrate communication and learning skills (non-negotiable) Cultural Expectations: · We prioritize the well-being of our pet care providers and the pets they care for. This means being responsive and available when they need us, including holidays, weekends, and occasional late hours. · We have an unyielding commitment to serving our customers, working diligently until they are fully satisfied. · We focus on attention to detail and quality in everything we do, ensuring excellence in our products and services. · We are passionate about building something extraordinary and revolutionizing the pet care industry with our innovative solutions. · A love for pets is at the heart of what we do. Our Values: · Kindness: We assume positive intent, celebrate coworkers’ success, avoid toxic behaviors, and call out bad acting when we see it. · Trust: We are authentic, humble, and empathetic. Empathy is the cornerstone of building trust. In a world that is full of change, trust is essential. · Fearlessness: We are bold, honest, direct, and candid. We challenge assumptions and push boundaries. We are not afraid to be challenged. Mistakes are learning opportunities. · Discourse, Not Dissonance: We encourage constructive discourse and welcome challenges. We strive to create an environment where the best ideas rise to the top and data drives decisions. · Understanding, Not Consensus: As leaders, we stand firm in our informed convictions until overturned by data. We embrace healthy disagreement but commit to the outcome once a decision is made. · Ownership: We empower each other to solve problems and take initiative to achieve our goals. We are intentional in our thinking, knowing we are accountable for our impact. · Curiosity: We are passionate about learning and constantly seek opportunities to grow. We adapt and evolve with the industry. Benefits: · Competitive salary and benefits package. · Opportunity to work with cutting-edge technology. · Fast-paced and dynamic work environment. · Chance to make a real impact on a growing company. Why Join RunLoyal: · Join a fast-growing US-based SaaS company · Work remotely with a dynamic global team · Competitive salary and long-term career growth · Be part of an innovative product transforming pet care Intrested? Contact @ 6385599102 Job Types: Full-time, Permanent Ability to commute/relocate: Salem, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Current CTC Experience: supporting US customers via Phone: 1 year (Required) Location: Salem, Tamil Nadu (Required) Shift availability: Night Shift (Preferred)

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com What's the opportunity? As a member of the Adoption organization, the Implementation Consultant will ensure the smooth enabling and adoption of product features for Zenoti’s customers within our platform. You will be using your technical skills, in-depth knowledge of Zenoti’s product to analyze and map the customers’ business requirements to enhance and/or implement product features configurations within their Zenoti application in support of their business processes. You will work with customers to support validation of the solution and share best practice guides and starter kits for a successful adoption. If you love to work collaboratively with internal teams and our customers to help them succeed in their business, we would love to hear from you. Requirements What will I be doing? Consult, solution and configure Zenoti to meet customer’s business processes Solution, design and setup proof of concepts and configure functionality for our existing customers ensuring successful adoption of new and existing product features. Identify any risks based on current product capabilities, and define and drive mitigation plans as part of customer engagement. Address customer issues and concerns in a timely fashion to ensure customer satisfaction Stay up-to-date with product knowledge, business flow, sales and delivery process and market dynamics. Maintain complete documentation and follow organizational processes to ensure the successful adoption of Zenoti products. Ensure the adherence to SLAs, and key metrics according to the organization’s goals and objectives Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations. What skills do I need? 1- 4 years' experience in implementing enterprise SaaS software systems Proven business solution consulting experience or equivalent in an external customer facing role. Deep knowledge of advanced features in MS Excel working with large and complex data sets; working knowledge of database systems a plus Strong understanding of business metrics, KPIs and related business intelligence reports and visualizations, and working with development teams to build them. Ability to communicate in business terms with non-technical customer stakeholders and translate their requirements into business solutions. . A technology-centric background with experience in business and system analysis. Strong logical, analytical, and problem-solving skills Excellent written and verbal communication skills Ability to manage and work in a fast-paced environment across multiple projects Good to have knowledge of Web Design using HTML, JavaScript Good to have working knowledge of iOS and Android applications. Good to have knowledge of accounting software and ecommerce integrations Benefits You will receive an attractive compensation benefit. You will receive medical coverage for yourself and your immediate family. We believe in holistic, enriching lives. We want you to work passionate, but sane hours. Our employees receive unlimited vacation, in turn we expect employees to act with integrity. Employees are served healthy breakfast, lunch and snacks on every weekday. Social activities are part of our culture; regular outings include company celebrations, team outings, movies, social work, outdoor activities and more. Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com What will I be doing? Converting qualified leads generated by the Inside Sales and SDR teams, and taking them to successful closure. Generate own leads through outbound prospecting, working in liaison with marketing, leadgen, sdrs and customer success to own and drive this initiative Drive detailed business plans for goal and quota attainment. Strategize and drive each deal to closure. Drive thorough discovery of customer’s business priorities and challenges; offer relevant introduction to Zenoti’s products targeted to their individual business needs and challenges Be a strategic business partner for new customers, offering consultation and insight into the customer’s market, industry, business model and opportunities regarding Zenoti systems. Work with the Technical Sales Engineer to prepare for demos and technical discussions with prospective customers. Facilitate handoff of new customers to software implementation teams with detailed notes and specifications from customers. Work with the support and implementation teams to ensure a smooth transition from sales and to manage customer expectations throughout their tenure with Zenoti. Follow up with existing customers to ensure they are getting the most out of the software solution and where required engaging other team members to help alleviate any challenges a customer is facing. Upsell additional Zenoti products and services to existing customers. Collaborate with Inside Sales team on strategy for increasing the sales pipeline. Continually identify opportunities to increase closure rate, improve implementation process handoff What skills do I need? Experience in working with customers virtually. Some travel may be required. Experience working with small to mid-level sized companies Self-motivated and goal oriented. Desire to work in a competitive environment where one’s growth potential is driven by one’s abilities and attitude. Excellent communication and presentation skills, personality, and the ability to build relationships and gain credibility and trust with customers Organizational and time management skills 4-year Bachelor's Degree in Business or any relevant discipline. MBA preferred. 8+ years of strong relevant experience in customer-facing technology sales or inside sales representative roles in SMB, Mid-market, or Enterprise client segments. Knowledge of sales processes and adhering to such established processes. Account management and 360 problem solving Experience in or an understanding of the spa, salon, fitness, and/or beauty & wellness industry a BIG PLUS! Why Zenoti? Be part of an innovative company that is revolutionizing the wellness and beauty industry. Work with a dynamic and diverse team that values collaboration, creativity, and growth. Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform. Attractive compensation. Medical coverage for yourself and your immediate family. Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives. Regular social activities, and opportunities to give back through social work and community initiatives. Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Lead Engineer - Agentic AI/Python/Cloud/Architecture As an Architect/Technical Lead, you will be responsible for designing, developing, and deploying cutting-edge AI-powered solutions. You will lead the technical direction, ensuring our platforms are scalable and reliable, and leverage the latest advancements in Generative AI and cloud computing. You will work closely with product managers, engineers, and data scientists to build world-class AI experiences. Responsibilities: Architectural Design: Design and implement robust, scalable, and secure cloud-based architectures. Define technology stacks, including AI/ML frameworks, cloud services, and related technologies. Ensure seamless integration with existing systems and third-party services. Technical Leadership: Lead a team of engineers, providing technical guidance and mentorship. Drive the development process, ensuring adherence to best practices and coding standards. Conduct code reviews and ensure high-quality deliverables. Gen AI Expertise: Stay up-to-date with the latest advancements in Generative AI and apply them to product development. Evaluate and select appropriate LLMs and AI models. Develop and optimize AI models for performance and accuracy. Implement fine-tuning and training strategies for AI models. Cloud Infrastructure: Design and implement scalable and cost-effective cloud infrastructure (e.g., AWS, Azure, GCP). Ensure high availability, reliability, and security of cloud platforms. Optimize cloud resources for performance and cost. Technology Implementation: Design and implement robust API’s and microservices. Optimize system performance and identify areas for improvement. Implement monitoring and logging systems to ensure system health. Collaboration and Communication: Work closely with product managers to define product requirements and roadmaps. Communicate technical concepts effectively to both technical and non-technical stakeholders. Collaborate with data scientists to improve AI model performance. Troubleshooting and Optimization: Troubleshoot complex technical issues and provide timely solutions. Experience: Minimum of 8+ years of experience in software development, with a focus 1 on cloud-based systems. Proven experience in architecting and leading the development of complex AI-powered products. Extensive experience with cloud platforms (AWS, Azure, GCP). Strong experience with Gen AI technologies, including LLMs, and related AI/ML concepts. Technical Skills: Proficiency in programming languages such as Python, Java, or Node.js. Deep understanding of cloud architecture and services. Expertise in AI/ML frameworks and tools (e.g., TensorFlow, PyTorch). Strong knowledge of RESTful APIs and microservices architecture. Experience with containerization and orchestration technologies (Docker, Kubernetes). Why Zenoti? Be part of an innovative company that is revolutionizing the wellness and beauty industry. Work with a dynamic and diverse team that values collaboration, creativity, and growth. Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform. Attractive compensation. Medical coverage for yourself and your immediate family. Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives. Regular social activities, and opportunities to give back through social work and community initiatives.

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com What will I be doing ? Be the full stack development owner of a module in the Zenoti product Design, develop, test, release and maintain components of Zenoti Collaborate with a team of PM, DEV, and QA to release features Work in a team following agile development practices (SCRUM) Build usable software, released at high quality, runs at scale and is adopted by customers Learn to scale your features to handle 2x ~ 4x growth every year and manage code that has to deal with millions of records, and terabytes of data Release new features into production every month, and get real feedback from thousands of customers to refine your designs Be proud of what you work on, obsess about the quality of the work you produce What skills do I need? 7+ years of experience in designing and developing applications on the Microsoft stack Strong and demonstrated experience in api development in .NET/IIS with C# Proficient in working with Microsoft SQL Server Strong background in building web applications using html, javascript family, asp.net etc Experience in developing web applications using Angular/Flutter/Dart a plus Strong and demonstrated ability to design modules for scalable SaaS services Experience in AWS or Azure is a plus Strong logical, analytical and problem-solving skills Excellent communication skills Can work in a fast-paced, ever-changing, startup environment Benefits Attractive compensation and benefits package Comprehensive medical coverage for yourself and your immediate family An environment where wellbeing is high on priority – access to regular yoga, meditation, breathwork, nutrition counseling, stress management, inclusion of family for most benefit awareness building sessions Opportunities to be a part of a community and give back: Social activities are part of our culture; You can look forward to regular engagement, social work, community give-back initiatives" Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com What will I be doing ? Be the full stack development owner of a module in the Zenoti product Design, develop, test, release and maintain components of Zenoti Collaborate with a team of PM, DEV, and QA to release features Work in a team following agile development practices (SCRUM) Build usable software, released at high quality, runs at scale and is adopted by customers Learn to scale your features to handle 2x ~ 4x growth every year and manage code that has to deal with millions of records, and terabytes of data Release new features into production every month, and get real feedback from thousands of customers to refine your designs Be proud of what you work on, obsess about the quality of the work you produce What skills do I need? 7+ years of experience in designing and developing applications on the Microsoft stack Strong and demonstrated experience in api development in .NET/IIS with C# Proficient in working with Microsoft SQL Server Strong background in building web applications using html, javascript family, asp.net etc Experience in developing web applications using Angular/Flutter/Dart a plus Strong and demonstrated ability to design modules for scalable SaaS services Experience in AWS or Azure is a plus Strong logical, analytical and problem-solving skills Excellent communication skills Can work in a fast-paced, ever-changing, startup environment Benefits Attractive compensation and benefits package Comprehensive medical coverage for yourself and your immediate family An environment where wellbeing is high on priority – access to regular yoga, meditation, breathwork, nutrition counseling, stress management, inclusion of family for most benefit awareness building sessions Opportunities to be a part of a community and give back: Social activities are part of our culture; You can look forward to regular engagement, social work, community give-back initiatives" Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Responsibility : Leadership and Team Management: 1. Recruit, induct, and orient new staff as per SOPs, fostering a high-performance culture. 2. Lead and develop the Centre team to enhance performance, service delivery, and service efficacy (inform staff about monthly promotional offers and incentive - Individual Sales, Execution and Product targets). 3. Monitor staff attrition and ensure target retention rates. 4. Identify training needs of staff and ensure compliance with training SOPs to enhance team performance. Sales Excellence 1. Solution and make a sale based on individual client requirements. 2. Set and achieve centre (& self) sales targets, driving revenue growth and maximizing profitability. 3. Plan and execute sales events in coordination with Corporate. Customer Excellence: 1. Drive customer excellence by ensuring high standards of service and addressing client concerns proactively. 2. Liaise with the Corporate Office for updates, technical inputs, and stock availability. 3. Implement corporate policies and SOPs, conducting audits and reviews for compliance. 4. Ensure compliance with zero sessions SOP and timely completion of documentation and software entries. 5. Conduct regular client progress monitoring and organize periodic meetings to resolve issues. 6. Handle client complaints promptly, ensuring resolution within specified timelines. Operational Excellence: 1. Monitor and manage administrative, operational, and technical aspects of the Centre to ensure optimal capacity utilization, individual staff productivity as per VLCC standards, and quality service delivery. 2. Ensure staff uniforms and grooming, cleanliness, hygiene, and maintenance of the Centre, promoting a positive work environment, appliances upkeep & maintenance. 4. Optimize appointment planning and infrastructure utilization for operational efficiency, 5. Ensure timely software entries & data submission and tracking staff performance to meet targets. 6. Lead all Compliances management for Centre. 7. Regular monitoring of inventory for retail and consumption products and replenishment process. 8. Monitor and ensure the timely entry of staff roaster in Zenoti. 9. Follow the inventory management process and timely entries in Zenoti as per defined guidelines. 10. Capture direct Walk-ins in the software as per SOP Business Profitability 1. Achieve monthly, quarterly and yearly financial targets (revenue and profit margins) for the Centre. 2. Regularly analyse financial metrics and take corrective actions to optimize profitability through cost control, resource allocation, and service efficiency. Outcomes and Accountabilities 1. Achieve monthly, quarterly and yearly financial targets (revenue and profit margins) for the Centre. 2. Maintain NPS scores above 90%. 3. Ensure operational efficiency and adherence to SOPs. 4. Lead and develop the Centre team to enhance performance, service delivery and service efficacy. 5.Achieve Footfall vs Conversion targets for New Customers and Existing Customers on monthly basis. 6. To ensure MOM SSG of minimum 15%. 7. Ensure 100% compliance on financial parameters. Interested candidates can share their resume on 📩 Apply now using the link: https://lnkd.in/gNRdntTF 📧 Send your resume to : prajakta.sapre@vlccgroup.com / careers@vlccgroup.com 📱 WhatsApp or Call : 8454888992

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com Our products are built on Windows .NET and SQL Server and managed in AWS. Our web Ux stack is built on jQuery and some areas use AngularJS. Our middle tier is in C# and we build our infrastructure on an extensive set of Restful APIs. We build native iOS and Android apps, and are starting to experiment with Flutter and Dart. For select infrastructure components we use Python extensively, and use Tableau for analytics dashboards. We use Redshift, Aurora, Redis Elasticache, Lambda, and other AWS products to build and manage our complete service, moving towards server-less components. We deal with billions of API calls, millions of records in databases, and terabytes of data to be managed with all services we build that have to run 24x7 at 99.99% availability. What will I be doing? Design, develop, test, release and maintain components of Zenoti Collaborate with a team of PM, DEV, and QA to release features Work in a team following agile development practices (SCRUM) Build usable software, released at high quality, runs at scale and is adopted by customers Learn to scale your features to handle 2x ~ 4x growth every year and manage code that has to deal with millions of records, and terabytes of data Release new features into production every month, and get real feedback from thousands of customers to refine your designs Be proud of what you work on, obsess about the quality of the work you produce What skills do I need? 4 to 7 years of experience in designing and developing applications on the Microsoft stack Strong background in building web applications Strong experience in HTML, JavaScript, CSS, jQuery, .NET/IIS with C# Proficient in working with Microsoft SQL Server Experience in developing web applications using Angular/Flutter/Dart a plus Strong logical, analytical and problem-solving skills Excellent communication skills Can work in a fast-paced, ever-changing, startup environment Why Zenoti? Be part of an innovative company that is revolutionizing the wellness and beauty industry. Work with a dynamic and diverse team that values collaboration, creativity, and growth. Opportunity to lead impactful projects and help shape the global success of Zenoti's platform. Attractive compensation. Medical coverage for yourself and your immediate family. Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives. Regular social activities, and opportunities to give back through social work and community initiatives. Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com What will I be doing? Work with customers to define requirements and help them adopt Zenoti solutions to streamline operations and increase revenue. Drive demos, walk-through and solution reviews with customers. Solution, design and setup proof of concepts and pilots for the high priority and large customers ensuring successful implementations. Configure Zenoti to meet customer business scenarios Identify risks based on current product capabilities; define and implement mitigation plans Address customer issues and concerns in a timely fashion to ensure customer satisfaction In this customer-facing role, you will need to align working hours to overlap customer timezone to build customer relationships and satisfaction by providing exceptional and timely service. Stay up-to-date with product knowledge, business flow, sales process, and market dynamics. To be successful in this role, you must be able to demonstrate that you have deep subject matter expertise in the product and a keen technical understanding of the product, all the integration points, and enterprise scenarios. Maintain complete documentation and follow organizational processes to ensure successful implementation of Zenoti products. Ensure the adherence to SLAs, and key metrics according to the organization's goals and objectives Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations. What skills do I need? 1-7 years of experience in Implementation and support of Enterprise products Open to work in the Night Shift Strong software exposure and ability to master product functionality, boil down complex requirements into coherent and viable product design and configure software solutions. Strong verbal and written communication skills, especially in the areas of requirements and solution documentation. Ability to manage and work across multiple projects. Strong ability to demo/train and deliver excellent customer presentations. Strong logical, analytical and problem-solving skills Open to travel on short notice to customer locations when required Good to have knowledge of Web Design using HTML, JavaScript Good understanding of MS Office, JIRA, Basecamp applications Ability to learn new skills and operate in a fast-paced and changing environment. Experience in the wellness/spa industry a plus. Eagerness to learn about the opportunities and challenges driving revenue in the health and wellness industry. Why Zenoti? Be part of an innovative company that is revolutionizing the wellness and beauty industry. Work with a dynamic and diverse team that values collaboration, creativity, and growth. Opportunity to lead impactful projects and help shape the global success of Zenoti's platform. Attractive compensation. Medical coverage for yourself and your immediate family. Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives. Regular social activities, and opportunities to give back through social work and community initiatives. Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com What’s the opportunity? As part of the CX Operations team you would be entrusted the responsibility of collaborating with the business leaders and the project teams to track key performance metrics as we strive for effortless onboarding of our customers while enhancing the customer experience. You will be playing a pivotal role in maintain the drum beat of project cadence and focus on quality by leveraging the vast data available across multiple systems. Requirements What will I be doing? Configure, deploy, and administer the Gainsight platform (system configuration, reports, dashboards, end-to-end workflows, systems integrations) Collaborate with cross-functional end users to gather business requirements that impact Gainsight and the CRM, and configure the system to meet those needs (partnering with other operations teams as needed) Collaborate with internal teams to identify key metrics, data sources, and the frequency and granularity of data feeds Develop new business processes in partnership with Customer Success leadership and cross-functional teams Manage the rollout of processes, including thoughtful timing Design business rules that analyze customer data and trigger actions for the Customer Success team to engage with customers Help users to develop an understanding of contributors to customer health, sources of customer risk/churn, and positive trends Manage mapping and documentation of customer success processes Manage day-to-day support of Gainsight users, including fielding questions, ad-hoc customizations, design and implementation of core functionality, workflow adjustments, and user administration, security, and permissions Monitor system performance, data integrity, and user activity and suggestions to make recommendations, thus establishing a process of continuous improvement of the Gainsight platform Maintain expertise in Gainsight and other relevant software by staying up to date on new features, trends, and related technologies Identify opportunities for improvement of existing tools and processes, including adopting new features in each Gainsight major release What skills do I need? 5+ year experience with a Bachelor’s degree, or equivalent experience in a relevant field (e.g., customer success, operations, business analysis, data analytics, database administration, computer science, data analytics) Experience as end-user of a CRM, customer support system, or marketing automation system Demonstrated rapid, self-driven, experiment-driven learning of unfamiliar systems/software Experience working in customer success, or equivalent understanding of key customer success principles Demonstrated project management, business analysis, and problem-solving Experience working in cross-functional teams Self-starter, demonstrating leadership of owned projects Excellent written and verbal communication and presentation skills Strategic thinking and prioritization Problem solver with a systems mindset Desirable Requirements Gainsight experience as end-user Gainsight administration experience, or Gainsight Associate Administrator (Level 1) Certification CRM administration experience or certification Customer-facing experience, especially as a Customer Success Manager Experience interacting with senior leadership and managers Experience in operations for customer success, sales, support, services, or marketing Experience in data analysis, business intelligence, and design of reports and dashboards Understanding of data structures, data modeling, and database management Benefits Best in industry salary Comprehensive medical coverage for yourself and your immediate family An environment where wellbeing is high on priority – access to regular yoga, meditation, breathwork, nutrition counseling, stress management, inclusion of family for most benefit awareness building sessions Opportunities to be a part of a community and give back: Social activities are part of our culture; You can look forward to regular engagement, social work, community give-back initiatives" Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com What will I be doing? Work with customers to define requirements and help them adopt Zenoti solutions to streamline operations and increase revenue. Drive demos, walk-through and solution reviews with customers. Solution, design and setup proof of concepts and pilots for the high priority and large customers ensuring successful implementations. Configure Zenoti to meet customer business scenarios Identify risks based on current product capabilities; define and implement mitigation plans Address customer issues and concerns in a timely fashion to ensure customer satisfaction In this customer-facing role, you will need to align working hours to overlap customer timezone to build customer relationships and satisfaction by providing exceptional and timely service. Stay up-to-date with product knowledge, business flow, sales process, and market dynamics. To be successful in this role, you must be able to demonstrate that you have deep subject matter expertise in the product and a keen technical understanding of the product, all the integration points, and enterprise scenarios. Maintain complete documentation and follow organizational processes to ensure successful implementation of Zenoti products. Ensure the adherence to SLAs, and key metrics according to the organization’s goals and objectives Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations. What skills do I need? 1-7 years of experience in Implementation and support of Enterprise products Open to work in the Night Shift Strong software exposure and ability to master product functionality, boil down complex requirements into coherent and viable product design and configure software solutions. Strong verbal and written communication skills, especially in the areas of requirements and solution documentation. Ability to manage and work across multiple projects. Strong ability to demo/train and deliver excellent customer presentations. Strong logical, analytical and problem-solving skills Open to travel on short notice to customer locations when required Good to have knowledge of Web Design using HTML, JavaScript Good understanding of MS Office, JIRA, Basecamp applications Ability to learn new skills and operate in a fast-paced and changing environment. Experience in the wellness/spa industry a plus. Eagerness to learn about the opportunities and challenges driving revenue in the health and wellness industry. Why Zenoti? Be part of an innovative company that is revolutionizing the wellness and beauty industry. Work with a dynamic and diverse team that values collaboration, creativity, and growth. Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform. Attractive compensation. Medical coverage for yourself and your immediate family. Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives. Regular social activities, and opportunities to give back through social work and community initiatives. Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com Our products are built on Windows .NET and SQL Server and managed in AWS. Our web Ux stack is built on jQuery and some areas use AngularJS. Our middle tier is in C# and we build our infrastructure on an extensive set of Restful APIs. We build native iOS and Android apps, and are starting to experiment with Flutter and Dart. For select infrastructure components we use Python extensively, and use Tableau for analytics dashboards. We use Redshift, Aurora, Redis Elasticache, Lambda, and other AWS products to build and manage our complete service, moving towards server-less components. We deal with billions of API calls, millions of records in databases, and terabytes of data to be managed with all services we build that have to run 24x7 at 99.99% availability. What will I be doing? Design, develop, test, release and maintain components of Zenoti Collaborate with a team of PM, DEV, and QA to release features Work in a team following agile development practices (SCRUM) Build usable software, released at high quality, runs at scale and is adopted by customers Learn to scale your features to handle 2x ~ 4x growth every year and manage code that has to deal with millions of records, and terabytes of data Release new features into production every month, and get real feedback from thousands of customers to refine your designs Be proud of what you work on, obsess about the quality of the work you produce What skills do I need? 4 to 7 years of experience in designing and developing applications on the Microsoft stack Strong background in building web applications Strong experience in HTML, JavaScript, CSS, jQuery, .NET/IIS with C# Proficient in working with Microsoft SQL Server Experience in developing web applications using Angular/Flutter/Dart a plus Strong logical, analytical and problem-solving skills Excellent communication skills Can work in a fast-paced, ever-changing, startup environment Why Zenoti? Be part of an innovative company that is revolutionizing the wellness and beauty industry. Work with a dynamic and diverse team that values collaboration, creativity, and growth. Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform. Attractive compensation. Medical coverage for yourself and your immediate family. Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives. Regular social activities, and opportunities to give back through social work and community initiatives. Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Make outbound calls to prospective and existing clients for appointment booking and follow-ups Handle inbound calls, resolve queries, and provide information about services and treatments Maintain accurate records of patient interactions, follow-ups, and appointment details in the software (e.g., Zenoti) Coordinate with doctors, therapists, and the front desk for scheduling Share promotional offers and new service updates with patients Encourage feedback and reviews from patients after services Follow up on missed or cancelled appointments and rebook as necessary Maintain daily calling targets and conversion goals Provide excellent customer support and build patient rapport Report daily activities and outcomes to the reporting manager

Job description What you'll do : Update appointment calendars and schedule meetings/appointments. Serve visitors by greeting & welcoming. Answer, screen, and forward any incoming phone calls while providing basic information when needed. Stock Management. Billing, Manage petty cash & preparing cash vouchers . Preparing daily reports - Closing Report and Stock Report . Responsible for daily Cash Need to work on software and excel. Follow-ups with clients. Product Sales. Requirement 1. Candidates should have good communication skills in English & Hindi. 2. Knowledge of computers is a must. 3. Preference for smart-looking candidates as she will be the first face of the clinic. 4. At least one year of experience with a premium skin clinic/ premium brand is required. 5. Knowledge of Clinicea/ Zenoti CRM will be an advantage. 6. Experience in Calling, Stock Management, follow-ups , appointment scheduling, Product Sales , Billing. Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Paid time off Schedule: Day shift Supplemental Pay: Yearly bonus Experience: Medical receptionist: 2 years (Required) Language: English (Required) Work Location: In person Expected Start Date: 01/07/2025

Position Overview: Zenoti is seeking a Vice President of Product Management who will play an instrumental role in scaling the Product Management team and realizing our vision of becoming the definitive wellness platform. The VP will be pivotal in shaping the future of Zenoti's product offerings, leading a rapidly expanding team, and ensuring that our solutions resonate with our customers and the market at large. Key Responsibilities: Play a key role in rapidly scaling the Zenoti Product Management team to support and advance our vision of a complete wellness platform. Hire, lead, and coach a rapidly growing team of Product Managers, fostering a culture of innovation and customer-centricity. Constantly evaluate if the team’s solutions have solved problems through quantitative and qualitative measures. Align the entire product team with the end-to-end product line vision and goals, creating a unified direction for product development. Utilize portfolio product management techniques to ensure product investments are effectively distributed, maximizing value across the Zenoti product suite. Partner with Engineering, Design, and Product Marketing teams to validate, build, launch, and measure product experiences that deliver measurable value to customers. Serve as a chief advocate and spokesperson for the Zenoti product suite, championing its value both internally and externally. Apply extensive experience in building B2B SaaS software to innovate and improve upon product management practices within Zenoti. Qualifications: A proven track record of success in scaling product management teams within a B2B SaaS environment. Demonstrated experience managing a sizable team of product professionals and leaders. Strategic thinker with a knack for portfolio management and investment allocation across product lines. Strong collaboration skills with the ability to partner with other department leaders effectively. Exceptional communication skills, with experience serving as a product spokesperson. A minimum of 15 years of product management experience, with at least 5 years in a senior leadership role overseeing product management teams. Excellent at boardroom and big stage presentations, and able to inspire and motivate customers and employees through written and verbal communications What We Offer: A talented and dedicated team passionate about creating exceptional products. Competitive compensation, including equity, benefits, and a culture that values work-life balance. Why Zenoti? Leadership role in a top-tier technology company revolutionizing the wellness industry. Opportunity to impact and shape the product strategy of a growing global enterprise. Work with a dynamic and diverse team that values collaboration, creativity, and growth. Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform. Attractive compensation. Medical coverage for yourself and your immediate family. Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives. Regular social activities, and opportunities to give back through social work and community initiatives. Show more Show less

Role Definition: The Telecaller is responsible for building strong client relationships by scheduling appointments, promoting salon services and offers, following up on leads, and ensuring client satisfaction. This role involves effective communication, persuasion, and coordination to boost footfall and sales for the salon. Importance of Role Clarity Documents: Defined Objectives: Clear understanding of the role and responsibilities. Optimized Performance: Enhanced productivity through goal alignment. Client Relationship Building: Professional and effective client interactions. Ownership and Accountability: Clear deliverables for personal growth. Streamlined Collaboration: Coordination with salon teams. Consistency in Brand Communication: Uniform messaging to clients. Structured Reporting: Better tracking and feedback mechanisms. Key Responsibilities: Client Interaction & Appointment Scheduling: Make calls to prospective and existing clients to inform them about salon services, offers, and promotions. Schedule appointments and confirm bookings, ensuring time slots are optimized. Lead Generation & Follow-Up: Reach out to leads generated from marketing campaigns and promotions. Follow up with clients for feedback after their salon visits or service inquiries. Promotions & Upselling: Promote current offers, new services, or seasonal packages to clients. Upsell services and products by understanding client needs. Client Retention & Relationship Management: Ensure regular follow-ups with clients to build loyalty and trust. Address and resolve client queries or concerns promptly. Coordination with Salon Teams: Update salon managers about scheduled appointments, cancellations, or reschedules. Share client feedback with the salon team for continuous improvement. Reporting & Documentation: Maintain accurate call records, appointment schedules, and client databases. Submit daily or weekly reports on call performance, client responses, and booked appointments. CRM Management: Use CRM tools (e.g., Zenoti, Double Tick) to update client details and send reminders for bookings or follow-ups. Tasks & Activities: Daily Call Management: Make 50–100 calls daily to prospective and existing clients. Ensure a balance of appointment scheduling, feedback calls, and promotional calls. Promotion Execution: Share details of ongoing promotions via calls, SMS, or WhatsApp. Persuade clients to avail offers before expiry. Feedback Collection: Call clients post-appointment to gather feedback on services. Share feedback with salon managers to enhance service quality. Coordination: Inform salon managers about no-shows or reschedules. Maintain smooth communication between clients and salon staff. Reporting: Prepare daily logs of calls made, appointments scheduled, and client interactions. Highlight client complaints or concerns to the management team. Skills & Qualities Required: Communication Skills: Clear, professional, and persuasive. Client-Centric Approach: Focused on delivering excellent client experiences. Sales & Persuasion Skills: Ability to upsell services effectively. Organization & Time Management: Efficiently managing calls and schedules. Technical Skills: Basic knowledge of CRM tools and telecalling software. Performance Metrics: Number of calls made daily/weekly. Conversion rate (appointments scheduled vs. calls made). Revenue generated through upselling and promotions. Client feedback scores and retention rate. Accuracy and completeness of client records in the database. Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Paid sick time Paid time off Schedule: Day shift Fixed shift Morning shift Experience: telecalling: 1 year (Required) Language: English (Required) Location: Kalyan-Dombivli, Maharashtra (Required) Work Location: In person

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com What will I be doing? Contribute in the of adoption of DevOps as well as DevOps architecture and design for various services in the organization. Self-starter with zeal to own things from Start to End with little oversight. Lead and contribute to define industry standards and AWS DevOps offerings. Functionally decompose complex problems into simple, straight-forward solutions. Fully and completely understand system inter-dependencies and limitations. Strong Team Player who assists in the career development of others, actively mentoring individuals on advanced technical issues. Exert technical influence over multiple teams, increasing their productivity and effectiveness by sharing your deep knowledge and experience. Lead technical and design discussions with leaders to help enterprises speed their adoption of new technologies and practices. Serve as SME for DevOps industry trends, new and existing technology offerings, and architectural concepts. Advise on implementing AWS best practices and provide architectural governance. What skills do I need? 8+ years of overall experience in any discipline of Software Engineering. At least 4+ years of experience in DevOps/Site Reliability Engineering domain. Hands on experience in Python, should be able to write scripts or automation. Experience with public cloud (preferably AWS). Experience with Infrastructure as Code, using Cloud Formation, Terraform, or other tools. Experience with Configuration management tools like Chef, Puppet, Ansible. Experience with architecting and automating cloud native technologies, deploying applications, and provisioning infrastructure. Experience architecting cloud native CI/CD workflows and tools, such as CodePipeline, TeamCity, Jenkins and/or GitLab. Experience with microservices and distributed applications and serverless computing capabilities on AWS Experience with the full software development lifecycle and delivery using Agile practices. Why Zenoti? Be part of an innovative company that is revolutionizing the wellness and beauty industry. Work with a dynamic and diverse team that values collaboration, creativity, and growth. Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform. Attractive compensation. Medical coverage for yourself and your immediate family. Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives. Regular social activities, and opportunities to give back through social work and community initiatives. Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Show more Show less

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com What skills and experiences do I need? Excellent communication and presentation skills, including presenting to customers and senior executives Excellent problem-solving skills, and ability to come up recommendations using data B2B SaaS Product Management experience of a minimum of 15 years Good interpersonal skills, ability to work in teams with a results-oriented attitude Can deal with ambiguity and break complex and vaguely defined problems into a clear and actionable set of steps Proven ability to influence cross-functional teams The ability to think big, but at the same time break things down into smaller components, and build high-level roadmaps from that. A clear sense of ownership and accountability. Obsess over building a clear, calm and beautiful product by collaborating with designers, developers and business leaders across the company. Must have a good understanding of mobile, web and cloud technology space Has 15+ years of work experience in a Product Manager role. Why Zenoti? Be part of an innovative company that is revolutionizing the wellness and beauty industry. Work with a dynamic and diverse team that values collaboration, creativity, and growth. Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform. Attractive compensation. Medical coverage for yourself and your immediate family. Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives. Regular social activities, and opportunities to give back through social work and community initiatives. Why Zenoti? Be part of an innovative company that is revolutionizing the wellness and beauty industry. Work with a dynamic and diverse team that values collaboration, creativity, and growth. Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform. Attractive compensation. Medical coverage for yourself and your immediate family. Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives. Regular social activities, and opportunities to give back through social work and community initiatives. Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Show more Show less

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com What will I be doing? Work with customers to define requirements and help them adopt Zenoti solutions to streamline operations and increase revenue. Drive demos, walk-throughs and solution reviews with customers. Solution, design and setup proof of concepts and pilots for the high priority and large customers ensuring successful implementations. Configure Zenoti to meet customer business scenarios Identify risks based on current product capabilities; define and implement mitigation plans Address customer issues and concerns in a timely fashion to ensure customer satisfaction In this customer-facing role, you will need to align working hours to overlap customer timezone to build customer relationships and satisfaction by providing exceptional and timely service. Stay up-to-date with product knowledge, business flow, sales process, and market dynamics. To be successful in this role, you must be able to demonstrate that you have deep subject matter expertise in the product and a keen technical understanding of the product, all the integration points, and enterprise scenarios. Maintain complete documentation and follow organizational processes to ensure successful implementation of Zenoti products. Ensure the adherence to SLAs, and key metrics according to the organization's goals and objectives Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations. What skills do I need? 4-8 years of experience in Implementation and support of Enterprise products Strong software background and ability to master product functionality, boil down complex requirements into coherent and viable product design and configure software solutions. Proven fast learner of enterprise applications, experience in implementing cloud solutions. Proven successful track record in large scale enterprise implementations involving integrations using APIs and web services, data analysis/ data migrations, Experience driving technical discussions, discovery workshops with customers, mapping business requirements to product functionality, for maximum customer impact and understanding. Strong verbal and written communication skills, especially in the areas of requirements and solution documentation. Ability to manage and work across multiple projects. Experience working with remote teams across different timezones Strong ability to demo/train and deliver excellent customer presentations. Strong logical, analytical and problem-solving skills Open to travel on short notice to customer locations when required Good to have knowledge of Web Design using HTML, JavaScript Good understanding of MS Office, JIRA, Basecamp applications Ability to learn new skills and operate in a fast-paced and changing environment. Experience in the wellness/spa industry is a plus. Eagerness to learn about the opportunities and challenges driving revenue in the health and wellness industry. Why Zenoti? Be part of an innovative company that is revolutionizing the wellness and beauty industry. Work with a dynamic and diverse team that values collaboration, creativity, and growth. Opportunity to lead impactful projects and help shape the global success of Zenoti's platform. Attractive compensation. Medical coverage for yourself and your immediate family. Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives. Regular social activities, and opportunities to give back through social work and community initiatives. Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.