About the Company Modern engineering teams are obsessed with site reliability. They want to keep their sites up and running, no matter what. But managing complex infrastructure and handling production incidents is tough. That's where Zenduty comes in. We're a complete site reliability engineering suite that helps teams build intelligence into their production operations and put in the processes they need to deliver rock-solid SLAs to their customers. We help companies recover from downtime faster, learn more from incidents, and deliver a better experience for the end users. Here's how we do it: We centralize all of the alerts and notifications, so you never miss a thing. We route alerts to the right people at the right time, so you can respond quickly and effectively. We help you identify the root cause along with a triage plan, collaborate and communicate with your team members and stakeholders, so everyone is on the same page. We provide you with the insights you need to learn from incidents and prevent them from happening again. We are seeking a talented and motivated Customer Success Engineer with 2+ years of experience to join our dynamic team. The ideal candidate will have a background in software engineering, strong technical acumen, and excellent written and verbal communication skills. If you're eager to be part of a forward-thinking company that thrives on community, engaging work, and grit, Zenduty is the place for you. We don't just offer jobs; we offer transformative career experiences. Our culture is built on empowerment, and we provide the resources and support needed for our team members to excel, innovate, and drive change. This role ensures that customers maximize the value they gain from Zenduty’s solutions, driving product adoption and fostering long-term success. By proactively identifying opportunities for growth and addressing challenges, the Customer Success Manager plays a critical role in enhancing Customer Lifetime Value (CLTV) and Annual Contract Value (ACV) for the business. In addition, the Customer Success Manager collaborates with internal teams and customers to build strong relationships, resolve escalated issues, and identify upsell opportunities. The ideal candidate will be located in Bangalore or ready to relocate to Bangalore, with the ability to work from our office five days a week. Responsibilities: Customer Engagement and Relationship Management Build and nurture strong, trusted relationships with both direct accounts and MSP partners through consistent, proactive communication Maintain regular meetings with customers to monitor satisfaction, drive continued adoption, understand and resolve potential challenges and uncover expansion opportunities. Foster strong relationships, ensuring that key customers and MSPs become Zenduty advocates and provide valuable references Lead strategic alignment meetings and business reviews for key customers, ensuring alignment with their goals and identifying opportunities to prevent churn Product Adoption and Upsell Initiatives Guide and support customers in implementing Zenduty’s services, ensuring a seamless and successful deployment Identify opportunities to expand Zenduty’s services within existing customers, including driving upsell initiatives Stay up to date on new product features, roadmap developments, and certifications, sharing relevant knowledge with customers to drive engagement Recommend and facilitate training programs to enhance customer engagement and product adoption Collaboration and Cross-Functional Teamwork Collaborate with internal teams (Product, Sales, Partner Management, Support) to address customer concerns, feature requests, or escalated issues Work with cross-functional teams to ensure a smooth customer experience, from onboarding to ongoing engagement Reporting and Account Management Maintain accurate, up-to-date records of customer interactions and progress in Salesforce.com and other platforms Track and report on key customer metrics such as churn, renewals, and NPS for assigned accounts Deliver insights into customer trends and health, presenting findings to management with actionable recommendations Requirements: 3+ years in Customer Success, or a related field, ideally in a SaaS or technology environment Experience or familiarity with ITSM/ESM platforms or ITIL certification is a plus Experience with MSPs is a plus A strong commitment to understanding customer needs and delivering value throughout their journey Excellent interpersonal skills, capable of building rapport with a wide range of stakeholders, from technical users to executive sponsors Strong ability to identify risks and challenges, and propose proactive solutions that drive successful outcomes Strong verbal and written communication skills, with the ability to explain complex issues clearly and concisely; additional language skills are a plus Ability to track, measure, and report on key customer success metrics such as churn, renewals, and NPS Skilled in managing multiple priorities, ensuring timely delivery and adherence to customer expectations Comfortable working with CRM platforms and other SaaS tools, with a willingness to learn new systems as needed Ability to work collaboratively across departments, engaging stakeholders at all levels Thrives in a fast-paced, dynamic environment and has a passion for continuous learning and growth Experience working with Enterprise-level customers is a plus Show more Show less

Mission of the Position: The Information Technology (IT) Specialist will be responsible for supporting Zenduty's team members and to ensure a high touch internal IT experience from onboarding to timely resolution of technology-related issues. Under the guidance of the Director, Business Operations, the IT Specialist will maintain employee-related device and application security and compliance standards for all information technology systems associated with Bangalore site operations and as a backup support for other Zenduty sites. Responsibilities: Provide high touch, high-quality IT onboarding experience for all new staff members to ensure maintenance of company compliance and security standards Provide knowledgeable and friendly IT support for all Zenduty/Xurrent staff members including troubleshooting hardware and software issues (from accessing employee tools and technologies, managing devices, access, network access and other technologies) Administrator for all site managed company software. Maintain process for system administration, adoption, and renewals Support and configure automated deployment and maintenance of Apple Macbooks, and printer hardware in the offices and remotely deploy and maintain network hardware in the offices Maintain and secure Google Workspace, monitor usage and health of site technology infrastructure, contribute to system documentation and the preparation of basic user training materials Coordinate with Business Systems Specialist on backup and coverage for global team support Oversee Asset Management for the India site, including inventory tracking and maintaining backup systems to ensure operational continuity in case of failures. Coordinated with Apple Service Centers to address laptop breakdowns and technical issues, ensuring timely resolution and minimal downtime. Collaborating with the Security team to ensure timely device reporting for Xurrent and Zenduty compliance. Requirements: Prior experience in a support function for a global company with a hybrid working arrangement is required. Experience in end user computing device installation, configuration, and troubleshooting (Mac) Strong understanding of networking technology, network access and network administration Proficiency in Google Workspace administration and troubleshooting. Experience with Apple device management using Kandji is highly desirable. Familiarity with ITSM platforms, preferably Xurrent ITSM, for incident management and service delivery. Understanding of credential management best practices and tools. Experience with Microsoft Azure administration and basic troubleshooting. Knowledge of security awareness training platforms, specifically KnowBe4. Experience with SAML/SSO implementation and troubleshooting. Experience with SCIM provisioning. Strong documentation mentality and experience creating and maintaining technical documentation. Show more Show less

About the Company At Zenduty, we help customers recover from downtime faster and learn more from incidents that impact their end users. Modern engineering teams consider site reliability as be one of the cornerstones of their business. Managing complex infrastructure is tough, and handling production incidents is even tougher. Our goal is to be a complete site reliability engineering suite that helps teams build intelligence into their production operations and put in the processes in place that can help them deliver solid SLAs to their customers. We are a fast-growing SaaS company and we are backed by some of the best SaaS VCs and some amazing Angel investors in India and the US. We are looking for a React Native developer to help us craft a gorgeous user interface for our Android and iOS applications and ensure smooth and optimal performance of our apps. About You: You have atleast 3+ years experience in front-end development focusing on Javascript and Javascript frameworks You have worked on a production mobile app built on React Native for 2+ years, from development to releasing it to users. You have the knowledge of React Native along with extensive understanding of hooks, application life-cycle and code architecture. You have good understanding of RESTful APIs You can easily envision ways to delight your customers with animations, elegant flows, and clean user interfaces You have excellent written and verbal communication skills and you can clearly articulate and cooperate with fellow team members You have passion to learn and implement new frameworks and libraries on the fly You understand technology and have a knack of finding creative solutions for complex problems You are a self-motivated individual who has a strong desire to build a long-lasting business You love working in a fast-paced environment and have overcome objections and rejections from leads on a consistent basis, and tackled opportunities with a competitive mindset You get brownie points for having: Experience in Design Systems like AntD Having an application already on the Google Playstore or Apple App Store Native Android / iOs experience Experience in a Native testing framework like Jest A Steam account with Discord Contributions to Open Source Software Perks and benefits: Competitive salary Flexible work hours Systems and accessories of your choice Company sponsored developer events and conferences Connections with industry experts and tech investors Comprehensive health insurance. Game nights every Friday (Cricket, Badminton, D&D, Quizzes, and more) Unlimited coffee and snacks Culture: Acknowledge & Own Bragworthy work Entrepreneurial Embrace risk calmly (Zen) Show more Show less

Zenduty: Modern engineering teams are all about site reliability. They want to keep their sites up and running, no matter what. But managing complex infrastructure and handling production incidents is tough. That's where Zenduty comes in. We're a complete site reliability engineering suite that helps teams build intelligence into their production operations and put in the processes they need to deliver rock-solid SLAs to their customers. We help companies recover from downtime faster, learn more from incidents, and deliver a better experience for the end users. Here's how we do it: We centralize all of the alerts and notifications, so you never miss a thing. We route alerts to the right people at the right time, so you can respond quickly and effectively. We help you collaborate and communicate with your team members and stakeholders, so everyone is on the same page. We provide you with the insights you need to learn from incidents and prevent them from happening again. The Role: Senior Software Engineer We are looking for a purist Python developer to manage and improve our REST APIs, role based access control functionalities, and build out new product features in our products while maintaining data integrity in various systems. At the end of the year: You will have shipped code that would have been used by a bunch of your industry peers You will have mastered a host of open source technologies You will know all you need to know about how startups work You will have networked with some of the top investors and subject matter experts in the country You will see your friends and family using the technology you create You will have built long lasting relationships with your co-workers You will be able to chug a can of Beer or Red Bull in a second Skills we are looking for: You are a graduate in Computer Science, Engineering or other related fields with 3+ years of work experience. You possess a good breadth of algorithmic and data structures knowledge. You are research oriented and are able to grasp concepts and languages quickly. You are a team player who is driven by passion for learning and making a difference. Also: Extensive knowledge of Python Expertise in data structures, databases and algorithms Expertise in Unix/Linux administration Experience with Django Strong knowledge of web applications, distributed systems and network systems Strong analytical and communication skills And brownie points for: Experience with Celery, RabbitMQ and Kakfa Experience with frontend tech like React.js, HTML, CSS, JavaScript etc. Experience with NLTK, SciKit, NumPy or TensorFlow Knowledge of mobile application development in Android and iOS Knowledge of Music theory At least one idea for a perpetual motion machine Proficiency in foosball, cricket, badminton, ultimate frisbee or any other indoor games Why join us? We're a fast-growing SaaS company backed by some of the best SaaS VCs and Angel investors in India and the US. We're a team of passionate engineers and product people who are dedicated to helping our customers succeed. We believe in creating a positive and productive work environment for our employees. We offer competitive salaries and benefits, and we are committed to helping our employees grow and develop their careers. If you are a talented and experienced Python Developer who is looking for a challenging and rewarding opportunity, we encourage you to apply. Perks and benefits: Competitive salary Flexible work hours Systems and accessories of your choice Company sponsored developer events and conferences Connections with industry experts and tech investors Comprehensive health insurance. Game nights every Friday (Cricket, Badminton, D&D,quizzes, and more) Unlimited coffee and snacks Culture: Acknowledge & Own Bragworthy work Entrepreneurial Embrace risk calmly (Zen) Champion the customer experience Show more Show less

Overview: AI is pivotal to the transformation of the Service and Operations Management space. As Xurrent’s AI Engineer you’ll play a critical role in developing platforms and solutions that transform how work is done in this space. You’ll be responsible for collaborating with other members of the R&D organisation to deliver AI software in the form of data engineering, prompt engineering, algorithms and APIs. You’ll be measured on your ability to produce production ready code and create rapid prototyping opportunities presented to relevant stakeholders. As a senior engineer with the team, you’ll also maintain high code quality and perform code reviews. You’ll also collaborate with DevOps and MLOps to maintain a modern, well architected and well instrumented deployment and testing pipeline. Responsibilities: Collaborates with other members within the Research & Development department to determine functional and non-functional requirements for proposed software adjustments or extensions that are related to artificial intelligence and incorporate into A.I. RFCs Assists product management to develop high-level product specifications that are related to artificial intelligence with attention to system integration and feasibility Develops software adjustments and extensions that meets the agreed on specifications and requirements and adheres to coding standards Provide technical guidance and coaching related to artificial intelligence to other members within the Research & Development department Ensure that artificial intelligence software use within the Xurrent services meets all requirements of quality, security, modifiability, extensibility etc. Continuously improve the artificial intelligence software of the Xurrent services by actively participating in its development Requirements: Proven ability to develop AI features via LLM Atleast 2-6 years of experience in relevant field Proven ability to develop, deploy, maintain and enhance machine learning models Proven ability to develop and maintain corresponding data systems such as feature stores and data pipelines for AI and machine learning Proven ability to translate product requirements into technical specifications Experience in a production engineering environment

About the Company Modern engineering teams are obsessed with site reliability. They want to keep their sites up and running, no matter what. But managing complex infrastructure and handling production incidents is tough. That's where Zenduty comes in. We're a complete site reliability engineering suite that helps teams build intelligence into their production operations and put in the processes they need to deliver rock-solid SLAs to their customers. We help companies recover from downtime faster, learn more from incidents, and deliver a better experience for the end users. Here's how we do it: We centralize all of the alerts and notifications, so you never miss a thing. We route alerts to the right people at the right time, so you can respond quickly and effectively. We help you collaborate and communicate with your team members and stakeholders, so everyone is on the same page. We provide you with the insights you need to learn from incidents and prevent them from happening again The Role: Own the BD initiative and execute Zenduty's sales strategy and driving revenue growth Research and map prospective new accounts for strategic outreach, understand their technology stack and estimate business need for our solution Plan with the Marketing and Channel teams for the end users and channels Cold outreach to prospective customers Participate and network within targeted industry events to build brand exposure and grow relationships Partner with Account Executives to generate leads, build and maintain relations with key people in the organizations Have specific daily, monthly, quarterly, and yearly pipeline metrics to help achieve sales goals Establish a process to segment, scope, target and sell to the customers Develop relationships with CMOs, CTOs, Dev and DevOps Engineers of Medium to Large businesses in the North American market Grow and develop a sales pipeline through new business development, executing outbound sales activities, and engaging marketing leads Thoroughly understand customer needs from both a business and technical standpoint. Document their requirements and objectives and communicate their needs to colleagues Routinely follow up on leads to meet the sales needs About You: You have atleast 4-7 years experience in sales and lead generation You understand people and business and relate well to small and medium business owners, and naturally empathize with the challenges they face every day You have excellent written and verbal communication skills and you can clearly articulate our value proposition to prospective customers You have strong research skills You have BE/B-Tech/BS/MBA degree or equivalent qualifications You understand technology and have a knack of finding creative solutions for complex problems You are a self-motivated individual who has a strong desire to build a long-lasting business You love working in a fast-paced environment and have overcome objections and rejections from leads on a consistent basis, and tackled opportunities with a competitive mindset You get brownie points for having: SaaS/cloud experience SRE/DevOps Experience Sales experience with IT-focused products or DevTools space in general Job Perks: You will get a competitive salary You will get flexible work hours You will get the systems and accessories of your choice We party every Friday night and when we reach important milestones You will get to network with industry experts and tech investors You will get half a workday every week to work on your own pet projects and we’ll pay for your server costs