Escalation Manager Capgemini Engineering

9.0 - 14.0 years

0 Lacs

bengaluru, karnataka, india

On-site

Role : Escalation Manager ( support , Incident , KPI, RCA or root cause) Experience Range: 9-14 Years Location: Bangalore/Gurgaon Availability: Immediate About Role Escalation Manager&aposs primary responsibility is to manage and resolve escalated customer issues, ensuring efficient and effective resolutions. You will work with stakeholders across all levels of the organization, track progress, document and communicate updates to ensure customer satisfaction and improve processes. Key Responsibilities and Tasks: Managing the lifecycle of an escalated incident including, but not limited to, acting as the single point of contact, incident intake, impact analysis. Act as a bridge between custom...

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Escalation Manager Capgemini Engineering

7.0 - 11.0 years

0 Lacs

karnataka

On-site

At Capgemini Engineering, the global leader in engineering services, a team of engineers, scientists, and architects collaborates to empower the most innovative companies worldwide. Our digital and software technology experts, from autonomous cars to life-saving robots, provide distinctive R&D and engineering services across diverse industries. Embrace a career filled with opportunities where you can create an impact, encountering a unique experience every day. As a Grade Specific professional, your key responsibilities and tasks will involve managing the lifecycle of escalated incidents. This includes serving as the primary point of contact, conducting incident intake, and performing impact...

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