Vauxhall, London Full-Time (12 month FTC) - Onsite 5 days per week Job Overview We are seeking a dynamic and experienced HR & Talent Partner to join our exciting team at Zapp on an initial 12 month Fixed-Term Contract. The role involves supporting day-to-day people operations, recruitment activities and the full employee lifecycle for 300 FTEs. You’ll be recruiting top talent across our diverse range of teams and supporting people operations, including but not limited to contracts, employee relations and payroll - you’ll need to be able to adapt to multiple activities and processes within our People & Culture team. You’ll also play a key role in identifying and implementing process improvements to help streamline operations and drive efficiency across the People & Culture function. Zapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, currently dominated by major players, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes. Responsibilities The role includes a combination of the following tasks: As part of the People & Culture Team, you will support the delivery of the People Team’s key objectives and support the aims and values of Zapp. Proactively partner with colleagues across the company to ensure a coordinated approach to HR Operations. Advise on employment-related matters such as discipline, capability, grievance, and absence management. Ensure policies are reviewed regularly, and legislative changes are communicated promptly. Ensure accuracy and compliance of employee data and files through regular reviews Support cyclical processes like engagement surveys and performance management Leading on recruitment across all teams, ensuring both a great hiring manager and candidate experience. Managing the upkeep of our HRIS (HiBob) and ensuring that we are compliant with UK employment legislation. Managing the upkeep of our ATS (Teamtailor). Responsible for onboarding new employees from both an employee and manager experience perspective. Running our engagement surveys and interpreting the results in collaboration with the People & Culture team. Supporting the annual review of both compensation and benefits within pre-arranged structures. Proactively seeking and monitoring market changes from candidates and your wider network to ensure Zapp stays competitive. Supporting managers with basic employee relations processes, such as performance management. Providing people & talent support to managers and the leadership team. Core Competencies & Skills You have expert knowledge of current employment legislation and an ability to apply this knowledge to real life employee relations issues. You’re ruthlessly organised with meticulous attention to detail and the ability to prioritise in a busy and changing environment. You’re an established recruiter, with proven success in sourcing both active and passive candidates. You’re well versed in using ATSs with experience balancing automation and a people first focus. Radically candid - you are able to construct specific and actionable feedback and deliver this to candidates and stakeholders at all levels, as well as coaching others to do the same. As a natural communicator, building relationships comes easily to you. You’re ambitious and target driven, always looking to exceed expectations. You have an infectious enthusiasm and are able to inspire and motivate other members of the team. You have 4-5 years Human Resources experience and a growth mindset. You have strong PC skills with a solid understanding of Excel and HR systems to run. You have a strong understanding of HR principles, employment laws, and best practices. You have excellent communication and interpersonal skills. You have proven ability to build effective working relationships with diverse teams. You are a strategic thinker and love to solve problems.

Vauxhall Zapp is hiring a HR Business Partner, where you will play a crucial role in fostering a positive work environment, supporting employee development, and contributing to the overall success of the organisation. You will collaborate closely with business leaders and managers to address human resources needs and implement effective people strategies. Zapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, currently dominated by major players, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes. Here’s What You’d Be Doing As part of the People & Culture team, you will drive the delivery of the People team’s key objectives and support the aims and values of Zapp. Provide strategic guidance on people-related matters to drive business success. Address employee relations issues, resolving conflicts and promoting a positive workplace culture. Act as a liaison between employees and management to ensure effective communication. Partner with the wider People & Culture team and various stakeholders to deliver the People Team’s priorities in line with long-term strategy. Lead on initiatives such as succession planning, building talent pipelines, compensation and benefits cycles, and workforce design. Proven experience managing payroll in the UK, with a strong understanding of payroll legislation and benefits. Experience working with EORs would be highly beneficial. Work on Talent Acquisition strategies, ensuring the organisation attracts and retains top talent. Lead on performance management processes, including goal setting, feedback, and development plans. Support career development initiatives and mentorship programs. Drive organisational change initiatives, ensuring a smooth transition and minimal disruption. Take the lead on L&D initiatives, supporting stakeholders across the organisation. Champion diversity, equity and inclusion across the organisation. Communicate changes to employees and address concerns. Ensure compliance with HR policies and legal regulations. Keep abreast of industry trends and best practices to enhance HR processes. Analyse HR metrics and trends to provide insights for decision-making. Use data to recommend improvements in HR processes and initiatives. What We’re Looking For Either a Bachelor's degree in Human Resources, Business Administration, or a related field, or CIPD Level 5 qualification is essential. 5+ years’ experience working in HR, with at least 2+ years’ working at a mid-senior level. Experience working in a fast-paced startup environment and ability to respond positively to adverse situations. Excellent knowledge of HR principles, UK employment law, and best practices. High emotional intelligence, with an empathetic and inclusive approach. Ability to handle confidential information with integrity and discretion. Excellent communication and interpersonal skills. Proven ability to build effective working relationships with diverse teams. Strategic thinking and problem-solving abilities. Familiarity with HRIS and payroll systems, HiBob and ADP are a plus.

Associate Merchandiser (e-Commerce) Vauxhall, London - Onsite We're looking for a proactive and detail-oriented Associate Merchandiser to join our growing team. In this role, you’ll ensure our product range is beautifully presented and easily discoverable on the Zapp app and website — helping us remain the top destination for luxury convenience retail in London. You'll be someone who's eager to learn about customer needs, market trends, and the e-commerce landscape, all with a sharp commercial mindset. We need someone with impeccable attention to detail, a knack for organisation, and strong communication skills. Ultimately, your contributions will directly support our efforts to increase sales and profitability, driving sustainable growth for the business. Zapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, currently dominated by major players, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes. Key Responsibilities Content & Presentation: Assist in creating and maintaining engaging product content on the Zapp app and website, ensuring accuracy and visual appeal. Review product pages and identify areas to improve content, focusing on high-quality images, accurate descriptions, and engaging details to highlight luxury and convenience. Strong understanding of e-commerce merchandising processes and how SEO enhances product visibility. Strategy & Planning Play a key role in planning and executing merchandising strategies, such as in-app campaign collections and curated SKU selections, by contributing to a robust, long-term collaboration process across Marketing, Commercial, and Merchandising teams. Optimise our SKU onboarding to proactively secure comprehensive content from brands, ensuring a seamless launch with no missing information. Identify quick wins for catalogue enhancement, such as reordering products, improving search terms, or enhancing descriptions based on customer insights. Create a preliminary plan for long-term catalogue optimisation, focusing on high-demand product categories and emerging customer preferences. Data Analysis & Optimisation Review sales data, search terms, and customer feedback to identify key trends, popular items, and areas for improvement. Regularly analyze BI tools (like Looker) to understand product and category performance, making quick, data-driven adjustments as needed. You'll be accountable for key performance indicators (KPIs) such as conversion rates, average basket size, and click-through-rates, with a focus on improving performance, for example, on seasonal collections (in-app campaigns) Work with BI and Product teams to identify significant merchandising data gaps on the app. Proactively identify challenges such as slow-moving lines and propose effective solutions like markdown strategies or content updates. Report on performance and present findings to wider teams, clearly communicating insights and recommendations. Challenge existing processes and propose innovative improvements to enhance our merchandising effectiveness. Requirements 2-4 years of experience in an e-Commerce or merchandising support role (internships or relevant coursework are a plus). A keen interest in in-app customer experience and a desire to understand how product presentation influences purchasing decisions. Excellent organizational skills and meticulous attention to detail. Strong analytical aptitude and proficiency in Google Workspace (especially Google Sheets). A proactive attitude with a willingness to learn and take initiative. Familiarity with Looker (or similar BI tools), merchandising systems, CMS, PIM tools, and basic SQL. Benefits Enjoy 25 days of holiday per year (plus all bank holidays) Private Health Insurance Extended sick pay and maternity/paternity leave pay Perkbox Cycle to work scheme