Company Description At Zama, we believe that food is more than just nourishment—it’s a bridge that connects people, cultures, and traditions. Rooted in India’s rich culinary heritage, we are passionate about bringing real, wholesome, and delicious food to every table. Our commitment to ethical sourcing, sustainability, and quality ensures that every product we offer is crafted with care and integrity. By working closely with farmers and artisans, we celebrate the essence of traditional flavors while making them accessible to modern lifestyles. At Zama, every bite tells a story of authenticity, purity, and love for good food. Role Description We're looking for an E-commerce Operations Executive to handle the day-to-day operations of our online platforms. From managing orders and inventory to coordinating with finance and ensuring smooth deliveries, you'll play a key role in keeping everything running efficiently. If you’re someone who loves problem-solving, enjoys working with data, and is excited about e-commerce, we’d love to have you on board! Responsibilities E-commerce Platform Management: Manage product listings, pricing, descriptions, and promotions across marketplaces such as Amazon (including FBA), Flipkart, and our website. Order Processing & Fulfillment: Oversee the end-to-end order lifecycle, ensuring timely and accurate processing. Inventory Management: Monitor stock levels, coordinate with suppliers, and conduct regular audits to maintain accuracy. Customer Service Coordination : Address customer inquiries, manage returns/exchanges, and ensure high levels of customer satisfaction. Data Analysis & Reporting: Analyze sales data and customer behavior to identify trends and opportunities. Market Research & Competitor Analysis: Conduct research to stay ahead of trends and implement strategies to drive traffic and increase sales. Logistics & Vendor Coordination: Collaborate with logistics partners to ensure smooth shipping and delivery of products. Qualifications Bachelor's degree in marketing or related field 1 - 2 years of relevant experience Strong analytical, communication, time-management and creativity skills Strong ability to focus on customer/market and take initiative experience with Amazon
