Management: Designing and implementing efficient processes to streamline operations. This involves workflow automation, process mapping, and continuous improvement. Inventory Management: Update the property inventory of BOOKING.COM & MAKEMYTRIP Expense Report: Track and update daily expenses in the properties, analyize and make weekly expense reports. Resource Allocation: Ensuring that resources such as manpower and maintenance are effectively distributed and utilized Sales & Follow Up with guests, B2B partners and others Analyzing operational data to identify bottlenecks, inefficiencies, and areas for improvement.
Manage back end of online travel booking website like Booking.com, Makemytrip, Tripadvisor and etc by daily maintaining the inventory, prices and bookings. Co-ordinate with guests by providing all information about the checkin-procedure and follow up regarding guest experience and issues during the tenure of the guests stay. Staff Handling and management Manage and Update Excel Sheet Database on regular basis with efficiency. Contact the leads from social medias and try to convert them into sales Attend the incoming calls of the inquiries and try to convert them into sales Look for various marketing scopes to reach to more customers and create brand awarenes
Memorise scripts and customise them for the clients as per the situation while telecalling Foster relationships with existing clients, and build a rapport with potential clients Make reports and documentation based on conversations that took place during telecalling Understand customer psyche and record both successful and unsuccessful sales methods Handle huge volumes of inbound and outbound telecalling Improve organisational efficiency through diligent observation skills as a telecaller Help the company grow by finding opportunities in customer requirements Resolve complaints, provide solutions and follow up with customers
Inbound Calls: Handling incoming calls from customers, addressing their inquiries, resolving complaints, and providing support. Lead Generation: Identifying and qualifying potential customers by gathering relevant information and assessing their needs. Sales Support: Following up with leads, converting prospects into customers, and achieving sales targets. Customer Relationship Management: Building rapport with customers, maintaining accurate records of interactions, and ensuring customer satisfaction. Product Knowledge: Staying up-to-date on product features, benefits, and pricing to effectively communicate with customers. Sales and Targets: Meeting daily/weekly sales targets and contributing to the overall team performance. Reporting and Documentation: Maintaining accurate call logs, updating customer records, and providing feedback to the team.
MUST HAVE 2-Wheeler - Bike or Scooty Apartment cleaning on regular basis Guest checkin and checkout of guests with ID collection & register maintain Laundry of bedsheets
The Business Development Manager (BDM) will be responsible for identifying new business opportunities, building and nurturing client relationships, and driving revenue growth. This individual will work closely with the marketing, sales, and product teams to create strategies that expand the company’s market presence. Identify, develop, and close new business opportunities in target markets. Build and maintain strong relationships with prospective and existing clients. Conduct market research to identify trends, customer needs, and competitive analysis. Create and deliver compelling presentations and proposals to prospective clients. Develop and execute strategic plans to achieve sales targets and expand the customer base. Represent the company at networking events, industry conferences, and client meetings. Collaborate with internal teams to ensure smooth handover and delivery of client requirements. Monitor and report on performance against KPIs and objectives.
Job Summary We are looking for a motivated and detail-oriented Telecalling Executive to handle inbound calls, engage with potential customers, and convert leads into sales. The ideal candidate will also be responsible for maintaining lead data in Excel, ensuring proper record-keeping, and submitting weekly reports. Key Responsibilities Handle inbound calls and respond to customer inquiries in a professional and persuasive manner. Convert incoming leads into successful sales by understanding customer needs and offering suitable solutions/products. Maintain and update lead records in Excel sheets accurately and consistently. Track daily call activities and lead status. Prepare and submit weekly reports on lead conversions, follow-ups, and call performance. Collaborate with the sales and marketing teams to optimize conversion strategies. Ensure excellent customer experience by resolving queries and building rapport. Requirements: Minimum 2 years of experience in telecalling, customer service, or sales preferred. Strong communication and interpersonal skills in [languages, e.g., English and Hindi]. Ability to handle calls professionally and meet conversion targets. Basic proficiency in Microsoft Excel (data entry, filtering, formatting). Organized, self-motivated, and able to manage time effectively. High attention to detail and accuracy in data handling. Preferred Qualifications: Experience in inbound sales or lead conversion.