Role- Chat Bot Developer Experience- (3-5 ) years Technical Skills Needed: Conversational AI Platforms : Expertise in platforms like Yellow.ai, Rasa, Dialogflow CX/ES, Cognigy, Kore.ai, and Microsoft Bot Framework. Custom Flow Design : Building dynamic bot flows, NLP tuning, fallback handling, and multi-language support. Channel Integrations : Integration across Web, WhatsApp, Facebook, Voice (Google Dialogflow, Amazon Lex). Scripting : Proficiency in JavaScript, Node.js, or Python for creating custom logic and dynamic responses. NLP Expertise : Intent/entity recognition, NER, slot-filling, dialogue state management, and conversation memory. Generative AI (LLM) : Experience with OpenAI GPT, Claude, Cohere integration and prompt engineering (zero-shot, few-shot). Voice Bot Development : STT/TTS integration, voice-optimized dialogues, and voice bot platform experience. API & Backend : Experience with RESTful APIs , webhooks , event-driven architecture. Zendesk Experience : Prior experience with Zendesk (Support, ZIS, or Ticketing API) for bot-to-agent handoff, ticket routing, and integrations would be a plus.
