Yarab Technologies

17 Job openings at Yarab Technologies
Chief Financial Officer Thiruvananthapuram, Kerala 15 years Not disclosed On-site Not specified

TECHNOPARK PHASE 3 CAMPUS, TRIVANDRUM - FINANCE - PERMANENT - BASED ON EXPERIENCE AND SKILLS We are seeking a dynamic and strategic Chief Financial Officer (CFO) with strong experience in the insurance sector . The CFO will be responsible for overseeing the company’s financial planning, risk management, budgeting, regulatory compliance, and strategic financial decision-making. The ideal candidate will bring deep industry knowledge and proven leadership in driving sustainable financial growth. Key Responsibilities: Lead all aspects of financial management, including accounting, budgeting, forecasting, cash flow, and financial reporting. Drive capital planning, investment strategies, and funding initiatives aligned with business objectives. Collaborate with actuarial, underwriting, and claims departments to ensure sound financial practices. Monitor key performance indicators (KPIs) and operational efficiency to support strategic decisions. Provide timely and accurate financial analysis to support executive leadership and board-level decisions. Oversee internal audit processes, risk assessment, and control frameworks. Manage relationships with external auditors, reinsurers, banks, and investors. Implement cost-effective systems and operational improvements. Guide M&A activities, strategic partnerships, or joint ventures when applicable. Requirements: Qualification: CA / CPA / MBA (Finance) or equivalent. Experience: Minimum 15 years in finance, with at least 5+ years in a leadership role within the insurance industry. In-depth understanding of insurance accounting , financial modeling , solvency requirements , and risk-based capital . Strong knowledge of tax laws, and financial compliance standards. Proven track record of strategic planning, financial leadership, and team management. Excellent communication, negotiation, and stakeholder management skills. Qualities We Are Looking For Familiarity with actuarial principles and insurance product profitability. Experience in digital transformation of finance functions. Prior experience in both life and general insurance is an added advantage.

Chief Financial Officer Thiruvananthapuram 15 years INR Not disclosed On-site Part Time

TECHNOPARK PHASE 3 CAMPUS, TRIVANDRUM - FINANCE - PERMANENT - BASED ON EXPERIENCE AND SKILLS We are seeking a dynamic and strategic Chief Financial Officer (CFO) with strong experience in the insurance sector . The CFO will be responsible for overseeing the company’s financial planning, risk management, budgeting, regulatory compliance, and strategic financial decision-making. The ideal candidate will bring deep industry knowledge and proven leadership in driving sustainable financial growth. Key Responsibilities: Lead all aspects of financial management, including accounting, budgeting, forecasting, cash flow, and financial reporting. Drive capital planning, investment strategies, and funding initiatives aligned with business objectives. Collaborate with actuarial, underwriting, and claims departments to ensure sound financial practices. Monitor key performance indicators (KPIs) and operational efficiency to support strategic decisions. Provide timely and accurate financial analysis to support executive leadership and board-level decisions. Oversee internal audit processes, risk assessment, and control frameworks. Manage relationships with external auditors, reinsurers, banks, and investors. Implement cost-effective systems and operational improvements. Guide M&A activities, strategic partnerships, or joint ventures when applicable. Requirements: Qualification: CA / CPA / MBA (Finance) or equivalent. Experience: Minimum 15 years in finance, with at least 5+ years in a leadership role within the insurance industry. In-depth understanding of insurance accounting , financial modeling , solvency requirements , and risk-based capital . Strong knowledge of tax laws, and financial compliance standards. Proven track record of strategic planning, financial leadership, and team management. Excellent communication, negotiation, and stakeholder management skills. Qualities We Are Looking For Familiarity with actuarial principles and insurance product profitability. Experience in digital transformation of finance functions. Prior experience in both life and general insurance is an added advantage.

HR Executive Thiruvananthapuram 2 years INR 3.0 - 4.95 Lacs P.A. On-site Part Time

TECHNOPARK PHASE 3 CAMPUS, TRIVANDRUM - HUMAN RESOURCES - PERMANENT - BASED ON EXPERIENCE AND SKILLS Job Responsibilities: Recruitment and Onboarding: Manage job postings on relevant platforms and oversee resume sourcing. Coordinate interview scheduling and conduct initial telephonic interviews. Shortlist candidates based on job requirements and expedite the hiring process. Facilitate smooth onboarding and assist with administrative tasks. HRD Functions: Prepare and distribute HR documents such as offer letters and pay slips. Address employee inquiries and maintain attendance records. Enforce company policies and practices consistently. Employee Welfare: Resolve employee grievances and conduct exit interviews. Conduct employee orientation and update HR databases regularly. Monitor compliance with company policies and coordinate team meetings. Performance Management: Communicate regularly with managers to assess team performance. Collect and analyse monthly performance reports for evaluations. Conduct one-on-one meetings with employees for feedback and development. Coordination: Ensure efficient task coordination and provide event support. Facilitate communication between departments and HR. Address workplace issues promptly to prevent conflicts and provide employee support. Other Duties: Manage office calls and oversee ID card processing. Maintain filing systems and update various Excel sheets for inventory and employee records. Qualities We Are Looking For Qualification: BBA/MBA specialised on HR, Other HR certifications etc... Experience: HR: 2+ year (Required) Language: Execellent communication (English)

IT Support Engineer (L1) – Cloud & Security Monitoring thiruvananthapuram 0 years INR 4.0 - 7.23 Lacs P.A. On-site Part Time

Sales (Voice Process, UK) thiruvananthapuram, kerala 0 years None Not disclosed On-site Not specified

TECHNOPARK PHASE 3 CAMPUS, TRIVANDRUM - SALES DEPARTMENT - PERMANENT Role Overview: We are looking for a proactive and customer-focused Insurance Sales Agent to handle inbound and outbound calls, provide exceptional service, and drive sales growth. The role involves resolving queries, promoting insurance products , and ensuring compliance with regulatory standards. Key Responsibilities: Inbound & Outbound Call Handling: Manage calls from UK customers, addressing inquiries and providing accurate product information. Proactively follow up with potential and existing customers for cross-selling and up-selling opportunities. Sales Achievement: Achieve and exceed monthly and quarterly sales targets . Cross-sell and up-sell relevant insurance products or services to meet customer needs. Customer Experience: Maintain high levels of customer satisfaction through effective communication, active listening, and problem-solving. Resolve queries promptly and ensure a positive customer journey. Record Management: Accurately document customer interactions and transactions in the CRM system. Ensure data accuracy for reporting and compliance purposes. Team Collaboration: Work closely with team members to achieve overall sales and customer service goals . Share best practices and support colleagues to enhance team performance. Compliance & Quality Assurance: Adhere to FCA regulations , Consumer Duty principles, and company policies during all interactions. Follow approved scripts and maintain high compliance scores in quality audits. Qualities We Are Looking For Skills & Competencies: Strong communication and interpersonal skills. Proven ability to handle sales objections and negotiate effectively. Customer-focused mindset with problem-solving abilities. Comfortable working in a target-driven environment . Basic technical proficiency with CRM systems and telephony platforms. Qualifications & Experience: Experience in insurance sales , call center operations, or financial services (preferred). Knowledge of FCA guidelines and UK insurance market regulations (advantageous).

Sales (Voice Process, UK) thiruvananthapuram 0 years INR Not disclosed On-site Part Time

TECHNOPARK PHASE 3 CAMPUS, TRIVANDRUM - SALES DEPARTMENT - PERMANENT Role Overview: We are looking for a proactive and customer-focused Insurance Sales Agent to handle inbound and outbound calls, provide exceptional service, and drive sales growth. The role involves resolving queries, promoting insurance products , and ensuring compliance with regulatory standards. Key Responsibilities: Inbound & Outbound Call Handling: Manage calls from UK customers, addressing inquiries and providing accurate product information. Proactively follow up with potential and existing customers for cross-selling and up-selling opportunities. Sales Achievement: Achieve and exceed monthly and quarterly sales targets . Cross-sell and up-sell relevant insurance products or services to meet customer needs. Customer Experience: Maintain high levels of customer satisfaction through effective communication, active listening, and problem-solving. Resolve queries promptly and ensure a positive customer journey. Record Management: Accurately document customer interactions and transactions in the CRM system. Ensure data accuracy for reporting and compliance purposes. Team Collaboration: Work closely with team members to achieve overall sales and customer service goals . Share best practices and support colleagues to enhance team performance. Compliance & Quality Assurance: Adhere to FCA regulations , Consumer Duty principles, and company policies during all interactions. Follow approved scripts and maintain high compliance scores in quality audits. Qualities We Are Looking For Skills & Competencies: Strong communication and interpersonal skills. Proven ability to handle sales objections and negotiate effectively. Customer-focused mindset with problem-solving abilities. Comfortable working in a target-driven environment . Basic technical proficiency with CRM systems and telephony platforms. Qualifications & Experience: Experience in insurance sales , call center operations, or financial services (preferred). Knowledge of FCA guidelines and UK insurance market regulations (advantageous).

Business Analyst (Insurance Domain) thiruvananthapuram 0 years INR 2.7 - 7.042 Lacs P.A. On-site Part Time

TECHNOPARK PHASE 3 CAMPUS, TRIVANDRUM - INFORMATION TECHNOLOGY - PERMANENT Role Overview: We are looking for a part-time Business Analyst to work with our UK-based insurance company, which operates in both retail insurance and reinsurance. The BA will act as the bridge between business stakeholders and the software development team by gathering requirements, analyzing them, and ensuring they are clearly documented for implementation. Key Responsibilities: Understand business requirements from stakeholders. Document requirements, workflows, and processes in a structured manner. Share and clarify requirements with the software development team. Support UAT by preparing test cases and validating outputs against requirements. Act as the single point of contact between business and technical teams for requirement clarifications. Your Main Responsibilities Required Skills & Experience: Experience as a Business Analyst, ideally in the insurance domain . Knowledge of retail insurance and reinsurance processes (policies, claims, underwriting, brokers). Strong skills in requirement gathering, analysis, and documentation. Good communication skills for interacting with business users and technical teams. Familiarity with SDLC and Agile practices.

Flutter Developer thiruvananthapuram 0 years INR Not disclosed On-site Part Time

TECHNOPARK PHASE 3 CAMPUS, TRIVANDRUM - INFORMATION TECHNOLOGY - PERMANENT Job Description: We are looking for a Part-Time Flutter Developer to develop and maintain cross-platform mobile applications. The ideal candidate should have solid experience with Flutter and Dart, focusing on building scalable, user-friendly, and responsive mobile apps. While backend knowledge is a plus, the primary responsibility will be mobile application development. Key Responsibilities: Develop and maintain mobile applications using Flutter and Dart. Build responsive and adaptive UIs following modern design principles. Integrate mobile apps with RESTful APIs (with support from the backend team). Write clean, maintainable, and well-documented code. Implement state management solutions (Provider, Riverpod, or Bloc). Handle local storage using Hive, Shared Preferences, or SQLite. Collaborate with designers to translate wireframes (Figma/Adobe XD) into functional UIs. Assist with app deployment and updates on Google Play Store and Apple App Store. Perform debugging, testing, and performance optimization. Use Git for version control and tools like Postman/Firebase for testing and analytics. Your Main Responsibilities Required Skills & Experience: Strong hands-on experience in Flutter and Dart. Knowledge of REST API integration. Familiarity with state management (Provider, Riverpod, Bloc, etc.). Understanding of mobile app architecture, responsive UI, and performance tuning. Experience with local storage solutions (Hive, Shared Preferences, SQLite). Prior experience publishing apps to Google Play Store and/or Apple App Store. Strong debugging and problem-solving skills. Good communication and teamwork skills. Good to Have (Optional): Experience with backend technologies (Node.js, Express.js, MySQL, MongoDB). Familiarity with Firebase (push notifications, analytics, crashlytics). Knowledge of Agile methodologies.

Business Development Associate thiruvananthapuram 0 years INR 3.68991 - 5.63 Lacs P.A. On-site Part Time

TECHNOPARK PHASE 3 CAMPUS, TRIVANDRUM - SALES DEPARTMENT - PERMANENT Role Overview: We are looking for a proactive and customer-focused Insurance Sales Agent to handle inbound and outbound calls, provide exceptional service, and drive sales growth. The role involves resolving queries, promoting insurance products , and ensuring compliance with regulatory standards. Key Responsibilities: Inbound & Outbound Call Handling: Manage calls from UK customers, addressing inquiries and providing accurate product information. Proactively follow up with potential and existing customers for cross-selling and up-selling opportunities. Sales Achievement: Achieve and exceed monthly and quarterly sales targets . Cross-sell and up-sell relevant insurance products or services to meet customer needs. Customer Experience: Maintain high levels of customer satisfaction through effective communication, active listening, and problem-solving. Resolve queries promptly and ensure a positive customer journey. Record Management: Accurately document customer interactions and transactions in the CRM system. Ensure data accuracy for reporting and compliance purposes. Team Collaboration: Work closely with team members to achieve overall sales and customer service goals . Share best practices and support colleagues to enhance team performance. Compliance & Quality Assurance: Adhere to FCA regulations , Consumer Duty principles, and company policies during all interactions. Follow approved scripts and maintain high compliance scores in quality audits. Your Main Responsibilities Skills & Competencies: Strong communication and interpersonal skills. Proven ability to handle sales objections and negotiate effectively. Customer-focused mindset with problem-solving abilities. Comfortable working in a target-driven environment . Basic technical proficiency with CRM systems and telephony platforms. Qualifications & Experience: Experience in insurance sales , call center operations, or financial services (preferred). Knowledge of FCA guidelines and UK insurance market regulations (advantageous).

Business Development Associate thiruvananthapuram 0 years INR 3.68991 - 6.0 Lacs P.A. On-site Part Time

TECHNOPARK PHASE 3 CAMPUS, TRIVANDRUM - SALES DEPARTMENT - PERMANENT Role Overview: We are looking for a proactive and customer-focused Insurance Sales Agent to handle inbound and outbound calls, provide exceptional service, and drive sales growth. The role involves resolving queries, promoting insurance products , and ensuring compliance with regulatory standards. Key Responsibilities: Inbound & Outbound Call Handling: Manage calls from UK customers, addressing inquiries and providing accurate product information. Proactively follow up with potential and existing customers for cross-selling and up-selling opportunities. Sales Achievement: Achieve and exceed monthly and quarterly sales targets . Cross-sell and up-sell relevant insurance products or services to meet customer needs. Customer Experience: Maintain high levels of customer satisfaction through effective communication, active listening, and problem-solving. Resolve queries promptly and ensure a positive customer journey. Record Management: Accurately document customer interactions and transactions in the CRM system. Ensure data accuracy for reporting and compliance purposes. Team Collaboration: Work closely with team members to achieve overall sales and customer service goals . Share best practices and support colleagues to enhance team performance. Compliance & Quality Assurance: Adhere to FCA regulations , Consumer Duty principles, and company policies during all interactions. Follow approved scripts and maintain high compliance scores in quality audits. Qualities We Are Looking For Skills & Competencies: Strong communication and interpersonal skills. Proven ability to handle sales objections and negotiate effectively. Customer-focused mindset with problem-solving abilities. Comfortable working in a target-driven environment . Basic technical proficiency with CRM systems and telephony platforms. Qualifications & Experience: Experience in insurance sales , call center operations, or financial services (preferred). Knowledge of FCA guidelines and UK insurance market regulations (advantageous).

IT Support Engineer (L1) – Cloud & Security Monitoring thiruvananthapuram 2 years INR Not disclosed Remote Part Time

TECHNOPARK PHASE 3 CAMPUS, TRIVANDRUM - INFORMATION TECHNOLOGY - PERMANENT A proactive and detail-oriented IT Support Specialist to provide first-line technical support to end users, while also assisting with the monitoring and maintenance of Microsoft Entra ID (Azure AD), AWS logs and costs , and other core IT infrastructure. The ideal candidate will be hands-on with incident management through the helpdesk, capable of setting up smart alerting to reduce noise, and skilled at identifying cost or security issues early. You will work closely with the Head of IT and Senior IT Expert , contributing to the efficiency and security of our IT operations. Key Responsibilities Service Desk (Primary) Triage, diagnose, and resolve L1 tickets (Windows 10/11, macOS basics, O365 apps, email, printers, VPN, basic networking). Perform user lifecycle tasks: account creation, password resets, access requests, distribution groups. Maintain asset records and update ticket/knowledge base entries with clear, reusable fixes. Escalate L2/L3 issues with full diagnostics and reproducible steps. Monitoring (Secondary) Microsoft Entra ID / Azure AD: health checks, sign-in risk review, conditional access monitoring, license usage. AWS: review CloudWatch/CloudTrail findings, log health, alarms, and cost monitoring via Cost Explorer/budgets; raise anomalies and monthly variance notes. Core IT Services: uptime checks for VPN, file shares, VoIP/Teams, internet links, and business apps. CCTV & Security: basic CCTV/NVR health checks; flag virtual/IT security threats, failed logins, and suspicious activity to SecOps/L2. Cost & Optimisation Track Azure/AWS month-to-date spend, tag gaps, idle resources, and propose savings (rightsizing, schedules, cleanup). Prepare a simple weekly cost snapshot with highlights/risks. Governance & Support to Head of IT and Sr. IT Expert Assist with audit logs, evidence gathering, policy rollouts, and change windows. Contribute to SOPs/KBs and participate in incident post-mortems. Nice to Have Intune/Endpoint Manager, basic PowerShell, and scripting for automation. CCTV/VMS exposure (health checks, storage status, user permission basics, staff IT violations). SIEM/EDR familiarity (e.g., Wazuh, Defender for Endpoint). Certifications: ITIL 4 Foundation, CompTIA A+ / Network+, AZ-900, AWS Cloud Practitioner. KPIs / Success Measures First Response Time & Resolution within SLA (e.g., P3 8h, P2 4h). First-Contact Resolution rate and CSAT score. Monitoring: MTTA/MTTR for alerts, % of actionable vs. noisy alerts reduced. Cloud cost variance vs. budget; number of optimisation recommendations implemented. Knowledge base contributions/month and documentation quality. Tools & Environment Microsoft 365, Entra ID (Azure AD), Intune AWS (CloudWatch, CloudTrail, Cost Explorer/Budgets) Ticketing: Freshservice/Jira/ServiceNow/Customized etc RMM/Remote tools; basic CCTV (NVR/VMS) Endpoint protection/EDR; VPN/Firewall dashboards Compliance & Security Adhere to internal IT/security policies and applicable standards (e.g., ISO 27001/GDPR practices), ensuring proper handling of logs, access, and data. Qualities We Are Looking For Qualities We Are Looking For 2–4 years in IT Support / Service Desk (L1) within a Windows/O365 environment. Working knowledge of Microsoft 365 & Entra ID (Azure AD): user/admin basics, MFA, groups, conditional access overview. Exposure to AWS (CloudWatch/CloudTrail basics, Cost Explorer/budgets) and an interest in cost management. Familiarity with ticketing tools (Freshservice/Jira/ServiceNow) and remote support (RMM). Solid understanding of networking fundamentals (DNS/DHCP, LAN/Wi-Fi, VPN). Clear written and verbal communication; strong customer service mindset.

Data Analyst - Insurance, Reinsurance, or MGA sector thiruvananthapuram 2 - 4 years INR 2.5 - 4.5 Lacs P.A. Work from Office Full Time

Role & responsibilities The Data Analyst will be responsible for analysing large datasets related to underwriting, claims, bordereaux, and financial performance, providing actionable insights to management, underwriting teams, and capacity providers. The role requires strong analytical acumen, attention to detail, and an understanding of insurance/reinsurance data flows, including exposure modelling, premium tracking, and loss ratios. Key Responsibilities Collect, clean, and validate data from multiple internal and external sources including underwriting systems, bordereaux submissions, reinsurer reports, and claims databases. Develop and maintain automated dashboards and performance reports (e.g., premium income, claims ratio, renewal trends, retention metrics). Perform portfolio and treaty-level analysis to identify patterns, profitability drivers, and underwriting performance by class of business. Support reinsurance data submissions, risk aggregation, and exposure modelling to ensure accuracy and timeliness. Work with the Finance and Underwriting teams to reconcile financial and operational data, ensuring consistency across systems. Assist in quarterly MI packs, regulatory submissions, and broker or capacity provider reporting. Analyse cost per lead, conversion ratios, and other distribution metrics for the MGAs retail and commercial lines. Collaborate with IT to optimise data pipelines and improve reporting automation. Present findings and recommendations to senior management and board-level committees in a concise, insight-driven format Preferred candidate profile Strong analytical, numerical, and problem-solving skills. Proficiency in SQL, Power BI / Tableau, and Excel (advanced). Working knowledge of Python or R for statistical modelling or automation (preferred). Understanding of insurance concepts premium, claims, loss ratio, exposure, treaty vs. facultative, etc. Familiarity with bordereaux management, regulatory reporting (FCA, Lloyds, or PRA) and reinsurance data structures. Excellent attention to detail with the ability to manage multiple projects and deadlines. Strong communication skills able to present complex data clearly to non-technical stakeholders. Qualifications & Experience Degree in Data Science, Statistics, Finance, Actuarial Science, or a related field. Minimum 24 years of experience as a Data Analyst in insurance, reinsurance, or MGA sectors. Experience with data visualisation tools and ETL processes. Familiarity with regulatory or Lloyds MI reporting is a plus

Senior Quality Analyst - Insurance Process thiruvananthapuram 3 - 5 years INR 3.5 - 5.0 Lacs P.A. Work from Office Full Time

Role & responsibilities We are looking for a Senior Quality Analyst to join our Quality and Compliance team in the Insurance process. The ideal candidate will be responsible for monitoring, evaluating, and improving operational quality, ensuring compliance with internal standards and regulatory requirements, and supporting continuous process improvement initiatives across insurance operations. Key Responsibilities Conduct regular quality audits on policy servicing, claims, renewals, and customer interaction processes. Identify process gaps, perform root cause analysis, and recommend corrective actions. Ensure compliance with company policies and insurance regulations of multiple jurisdictions Prepare and analyze quality reports, performance dashboards, and trend analyses. Collaborate with teams to enhance process efficiency and reduce operational errors. Provide feedback and support training sessions to improve quality standards. Participate in internal and external audit activities. Preferred candidate profile Graduate/Postgraduate in Commerce, Business Administration, or a related field. 3 to 5 years of experience in Quality or Compliance within the Insurance or Financial Services industry. Strong analytical skills with keen attention to detail. Excellent communication and reporting skills. Proficient in MS Office tools (Excel, PowerPoint, etc.). Knowledge of quality frameworks (ISO, Six Sigma, etc.) is an added advantage.

Audit Assistant thiruvananthapuram 3 - 5 years INR 3.0 - 3.5 Lacs P.A. Work from Office Full Time

Role & responsibilities We are seeking an audit assistant to support the team in executing the audit engagements of the company. This role involves assisting in auditing, accounting, data analysis, documentation, and preparing audit reports in accordance with professional standards and company policies. Duties & Responsibilities Assist in planning and performing internal and external audit engagements Collect, analyze, and verify financial data and documentation of the data Assist in developing and executing risk-based audit plans covering various business functions and jurisdictions. Strong working knowledge of corporate budgeting and international accounting and auditing policies, procedures, principles and standards. Prepare audit working papers, schedules, and supporting documentation. Reconciliation of accounts and finalisation of the reports. A high degree of computer literacy; experience with ERP financial systems is an advantage. Current knowledge of insurance & Reinsurance industry practices, trends and issues Supporting the team in drafting audit findings and reports. Collaborate with cross-functional teams across global offices to obtain necessary information and ensure audit readiness. Support special reviews,investigations, and ad-hoc assignments as required Preferred candidate profile BCom/ CA Intermediate Experience of 3-5 years in Financial Audit and/or Finance is a must Experience in Insurance field is an advantage Proficiency in MS Office (Excel, Word, PowerPoint) Good communication and interpersonal skills Ability to work under pressure and meet deadlines. Willingness to learn and grow in a professional audit environment

Business Development Associate thiruvananthapuram 2 - 5 years INR 3.0 - 6.5 Lacs P.A. Work from Office Full Time

Role & responsibilities We are looking for a proactive and customer-focused Insurance Sales Agent to handle inbound and outbound calls, provide exceptional service, and drive sales growth. The role involves resolving queries, promoting insurance products , and ensuring compliance with regulatory standards. Key Responsibilities: Inbound & Outbound Call Handling: Manage calls from UK customers, addressing inquiries and providing accurate product information. Proactively follow up with potential and existing customers for cross-selling and up-selling opportunities. Sales Achievement: Achieve and exceed monthly and quarterly sales targets . Cross-sell and up-sell relevant insurance products or services to meet customer needs. Customer Experience: Maintain high levels of customer satisfaction through effective communication, active listening, and problem-solving. Resolve queries promptly and ensure a positive customer journey. Record Management: Accurate document customer interactions and transactions in the CRM system. Ensure data accuracy for reporting and compliance purposes. Team Collaboration: Work closely with team members to achieve overall sales and customer service goals . Share best practices and support colleagues to enhance team performance. Compliance & Quality Assurance: Adhere to FCA regulations , Consumer Duty principles, and company policies during all interactions. Follow approved scripts and maintain high compliance scores in quality audits. Preferred candidate profile Strong communication and interpersonal skills. Proven ability to handle sales objections and negotiate effectively. Customer-focused mindset with problem-solving abilities. Comfortable working in a target-driven environment . Basic technical proficiency with CRM systems and telephony platforms. Qualifications & Experience: Experience in insurance sales , call center operations, or financial services (preferred). Knowledge of FCA guidelines and UK insurance market regulations (advantageous).

Quality Control Manager (Insurance Domain) thiruvananthapuram 5 - 8 years INR 5.5 - 10.0 Lacs P.A. Work from Office Full Time

Role & responsibilities The Senior Quality Control Manager is responsible for maintaining quality excellence and compliance integrity across insurance operations. The role involves performing quality audits, compliance checks, performance analysis, and implementing improvement measures to ensure accuracy, efficiency, and adherence to regulatory and organizational standards. Key Responsibilities Lead the Quality Control function across operational and compliance teams. Develop, implement, and continuously improve the QC policy framework, SOPs, and monitoring plans. Supervise daily QC checks on policy issuance, claims processing, reporting accuracy, and regulatory logs. Conduct periodic internal audits and prepare MIS reports for senior management. Identify process gaps and drive corrective or preventive actions. Coordinate with the Compliance Department to align QC controls with FCA / GFSC / FSA Seychelles expectations. Ensure version control and documentation integrity across product, claims, and broker correspondence. Train and mentor the QC team to maintain a culture of accuracy and accountability. Prepare quarterly quality dashboards and present findings to the Board or Executive Committee. Preferred candidate profile Graduate degree in Business, Risk, or related field (Masters preferred). 5 to 8 years of managerial experience in quality control / compliance / audit within financial services or insurance. Strong knowledge of control testing, audit planning, and process automation. Proficiency in Excel, CRM systems, and QA tools. Excellent analytical, documentation, and leadership skills

Business Analyst (Insurance Domain) thiruvananthapuram,kerala 2 - 6 years INR Not disclosed On-site Full Time

As a part-time Business Analyst at our UK-based insurance company, you will play a vital role in bridging the gap between business stakeholders and the software development team. Your primary responsibilities will include understanding business requirements, documenting them in a structured manner, and ensuring clear communication between the business and technical teams. Key Responsibilities: - Understand business requirements from stakeholders effectively. - Document requirements, workflows, and processes systematically. - Share and clarify requirements with the software development team efficiently. - Support UAT by preparing test cases and validating outputs against requirements accurately. - Act as the single point of contact between business and technical teams for requirement clarifications. Required Skills & Experience: - Prior experience as a Business Analyst, preferably in the insurance domain. - Knowledge of retail insurance and reinsurance processes including policies, claims, underwriting, and brokers. - Proficient in requirement gathering, analysis, and documentation. - Excellent communication skills to interact effectively with business users and technical teams. - Familiarity with SDLC and Agile practices will be advantageous.,