Sales (Voice Process, UK)

TECHNOPARK PHASE 3 CAMPUS, TRIVANDRUM - SALES DEPARTMENT - PERMANENT

• Inbound & Outbound Call Handling:
• Manage calls from UK customers, addressing inquiries and providing accurate product information.
• Proactively follow up with potential and existing customers for cross-selling and up-selling opportunities.
• Sales Achievement:
• Achieve and exceed monthly and quarterly sales targets.
• Cross-sell and up-sell relevant insurance products or services to meet customer needs.
• Customer Experience:
• Maintain high levels of customer satisfaction through effective communication, active listening, and problem-solving.
• Resolve queries promptly and ensure a positive customer journey.
• Record Management:
• Accurately document customer interactions and transactions in the CRM system.
• Ensure data accuracy for reporting and compliance purposes.
• Team Collaboration:
• Work closely with team members to achieve overall sales and customer service goals.
• Share best practices and support colleagues to enhance team performance.
• Compliance & Quality Assurance:
• Adhere to FCA regulations, Consumer Duty principles, and company policies during all interactions.
• Follow approved scripts and maintain high compliance scores in quality audits.

• Strong communication and interpersonal skills.
• Proven ability to handle sales objections and negotiate effectively.
• Customer-focused mindset with problem-solving abilities.
• Comfortable working in a target-driven environment.
• Basic technical proficiency with CRM systems and telephony platforms.

• Experience in insurance sales, call center operations, or financial services (preferred).
• Knowledge of FCA guidelines and UK insurance market regulations (advantageous).