Production Support Supervisor I FIS Global

3.0 - 7.0 years

0 Lacs

maharashtra

On-site

As a Full-time Experienced professional with a General Equivalency Diploma, your role will involve managing day-to-day operations associated with 65+ clients hosted on RPaaS platform from an L1 perspective. You will be the single point of contact for clients located in Mumbai and Bangalore, ensuring a seamless client experience by showcasing performance reviews, addressing critical bug fix issues, and containing client escalations related to P1/P2 issues. Your responsibilities will also include coordinating with internal teams for faster closure of Code Fix tickets, ensuring maximum Same Day Resolution on Incidents and Service Requests, and conducting feedback sessions with engineers. Additionally, you will be responsible for resource management, shift adherence, compliance monitoring, and 24x7 production support operations. Key Responsibilities: - Managing day-to-day operations for 65+ clients on RPaaS platform - Showcasing performance reviews and addressing critical bug fix issues - Serving as a single point of contact for clients and containing escalations - Coordinating with internal teams for faster closure of Code Fix tickets - Ensuring maximum Same Day Resolution on Incidents and Service Requests - Conducting feedback sessions with engineers - Managing resources for achieving client and management objectives - Monitoring compliance, process consistency, and shift adherence Required Qualifications: - Hands-on experience with SQL/DML, FLT/SNOW, Kibana/Xtranet, ATM/Card Operations - Operational Execution, Escalation Resolution, Client Service, Team and Workforce Management, Communication Presentation, Problem Solving skills In addition to the technical and management skillsets, the ideal candidate for this position should hold a Bachelor's degree in computer science, information systems, or an equivalent combination of education, training, or work experience. As part of the role, you will need to have a strong technical understanding of data processing, knowledge of banking applications and their interdependencies, and excellent project management and communication skills. Your customer-focused leadership abilities, along with exceptional customer service skills, will help in building high levels of customer satisfaction for both internal and external clients. Your problem-solving, team management, and time management skills will be crucial in ensuring efficient operations and service delivery. Please note that FIS is committed to protecting the privacy and security of all personal information processed to provide services to clients. Recruitment at FIS primarily works on a direct sourcing model to ensure transparency and fairness in the hiring process.,

Posted 4 days ago

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