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OpenText Exstream Teamware Solutions ( A division of Quantum Leap Consulting Private LTD).

3.0 - 5.0 years

5 - 7 Lacs

Hyderabad

Work from Office

The OpenText Exstream role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the OpenText Exstream domain.

Posted 2 weeks ago

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Administrator - L3 Wipro

3.0 - 5.0 years

4 - 8 Lacs

Pune

Work from Office

Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: OpenText EXSTREAM. Experience3-5 Years.

Posted 3 weeks ago

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Quadient Developer Changeleaders Consulting

3 - 6 years

9 - 18 Lacs

Hyderabad

Work from Office

Hands-on experience in Inspire Designer and Interactive modules. Deep understanding in XML Data Input module, Data transformation, Imposition modules and Layout. Should be able to work on Master Templates (Data definition, Base Template, Style Master

Posted 3 months ago

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