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Encora Inc. logo
Support Engineer Encora Inc.

2.0 - 6.0 years

0 Lacs

hyderabad, telangana

On-site

As a member of the global support team, you will help debug and solve problems that may arise during the implementation of complex solutions by external and internal customers using our products. Your responsibilities will include gathering information about reported problems, researching for known issues and workarounds, establishing configurations and steps to reproduce the problems, and recreating the issues in a lab environment. Once you have a clear understanding of the problem, you will be expected to identify workarounds or collaborate with engineering to provide fixes or patches to the client as necessary to ensure the smooth operation of their systems. This role requires a strong fo...

Posted 1 month ago

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