Take Your Career to the Next level with XLD! Apply Now Position: Social Media Specialist Job Shift: Day / Night Experience: Fresher Education: We hire based on individual talent, skill and work ethic. Formal degrees are not a material in our hiring decision. Job Location: Pan India Salary Range: ₹ 3,00,000 – ₹ 3,50,000 p.a As a Social Media Marketing Specialist, you will be responsible for managing and optimizing our social media presence across various platforms. You will work closely with the marketing team to create engaging content, monitor social media interactions, and analyze performance metrics to enhance our online presence. Key Responsibilities Manage and optimize social media presence across various platforms to enhance engagement and brand visibility. Analyze and optimize social media efforts based on key performance metrics such as likes, views, engagement rates, and ad performance. Plan, create, and manage paid advertising campaigns on Meta Ads (Facebook & Instagram Ads) and Google Ads to drive brand awareness and lead generation. Schedule and publish content on social media platforms using tools like Loomly. Upload and manage video content on YouTube channels. Monitor and manage company social media accounts, including Facebook, Instagram, LinkedIn, and X. Track likes, comments, tags, and ad performance metrics, ensuring timely optimization. Respond to comments and interact with the audience to foster a positive online community. Stay updated on the latest trends in social media marketing, advertising algorithms, and best practices to improve performance. Skills/Expertise Strong attention to detail and accuracy in tracking and analyzing social media and ad performance. Experience in running and optimizing Meta Ads (Facebook & Instagram Ads) and Google Ads campaigns. Excellent time management and organizational skills to handle multiple tasks effectively. Proficiency in Google Sheets for tracking and reporting data. Familiarity with social media platforms such as Facebook, Instagram, LinkedIn, and X. Ability to work independently, take ownership of tasks, and meet deadlines. Excellent written and verbal communication skills. Note Salary will not be a constraint for the right candidate and it may vary based on experience and skill set. Candidates who have appeared for our selection process in the last 3 months are not eligible for this opening. Candidates with notice period of more than 30 days (non-negotiable), are requested not to apply. Take Your Career to the Next level with XLD! Apply Now Show more Show less
Take Your Career to the Next level with XLD! Apply Now Position: Call Quality Specialist Job Shift: Day/Mid Experience: Minimum 1 year Education: We hire based on individual talent, skill and work ethic. Formal degrees are not a material in our hiring decision. Job Location: Navi Mumbai, Mumbai, Bengaluru, Kolkata, Pune, Noida, Indore, Lucknow, Chennai. Salary Range: ₹ 4,50,000 – ₹ 6,00,000 p.a Key Responsibilities Listening to call recordings for the calls made or received by the associates to check required quality parameters are achieved. Ensure effective customer service has been provided on call by respective associates. Scoring of calls based on call quality parameters like soft skills, process goals, customer service, Telephone Etiquette and documentation. Providing inputs for the betterment of the process. Analyzing customer's feedback or complaints to determine the root cause and prepare a plan of action to avoid similar issues in the future. Skills/Expertise Excellent verbal and written communication skills. Should have good command over English language Good listening skills Ready to learn and understand new process and implement new updates Should have knowledge of call quality parameters Note Salary will not be a constraint for the right candidate and it may vary based on experience and skill set. Candidates who have appeared for our selection process in the last 3 months are not eligible for this opening. Candidates with notice period of more than 30 days (non-negotiable), are requested not to apply. Take Your Career to the Next level with XLD! Apply Now Show more Show less
As a Call Quality Specialist, your role involves listening to call recordings made or received by associates to ensure that the required quality parameters are met. You will be responsible for evaluating the customer service provided on calls, scoring calls based on quality parameters, and providing feedback for process improvement. Additionally, you will analyze customer feedback or complaints to identify root causes and develop action plans to prevent future issues. Key Responsibilities: - Listen to call recordings to assess quality parameters - Verify effective customer service by associates - Score calls based on soft skills, process goals, customer service, telephone etiquette, and documentation - Offer suggestions for process enhancement - Analyze customer feedback/complaints to address root causes and prevent recurrence Qualifications Required: - Minimum 1 year of experience - Excellent verbal and written communication skills - Proficiency in English language - Strong listening skills - Willingness to learn and adapt to new processes and updates - Familiarity with call quality parameters Please note that the salary range for this position is between 4,50,000 to 6,00,000 p.a. The company values individual talent, skill, and work ethic over formal degrees in the hiring process. Additionally, salary considerations will be based on experience and skill set. Kindly be aware that candidates who have recently participated in the selection process within the last 3 months are ineligible for this opening. Furthermore, applicants with a notice period exceeding 30 days are advised not to apply.,