238 Xendesktop Jobs - Page 5

Requirements Description and Requirements Providing 3rd level support to end users for issues on various OS platforms and the creation and communication of Citrix support documentation for 1st and 2nd level support teams Basic networking knowledge, including TCP/IP, firewalls, load balancers and switches Certification in Citrix XenApp and XenDesktop or equivalent work experience relative to supporting XenApp and XenDesktop platforms running version 6.5 and/or 7.x Experienced with deployment of servers utilizing PVS and/or MCS in a virtual environment Working knowledge of Insight and Director monitoring platforms Citrix environment health check monitoring (check all unregistered VDIs and work on them) Monitoring Service-now queue for Incidents, RITMs, & Changes. Monitoring disk space by running Tanium report and taking action to increase drive space with less than 10 GB space Email monitoring & Scheduled Meetings and Sending Escalation report (INCs) Citrix Monitor (Director) monitoring Billing Scripts and Security tools remediation Filtering Stopped VDIs in Azure Portal and changing state to Stop Comparing Azure and Studio VDIs / On Prem and Studio VDIs Own, Support & Administer the Citrix environment having components like XenApp, XenDesktop, PVS, Storefront, Netscaler Resolving normal & critical issues related to Citrix environment on a daily basis Coordinate/Implement Routine & Ad-Hoc Tasks with multiple vendors/customers/stakeholders Execute/document tasks & actions performed whenever necessary Work towards automating tasks wherever possible About MetLife Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Desktop Support.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: MSSQL Database Admin. Experience5-8 Years.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: IT Operations Management. Experience3-5 Years.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Applications from people with disabilities are explicitly welcome.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Applications from people with disabilities are explicitly welcome.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Applications from people with disabilities are explicitly welcome.

Company Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL’s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for its customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India. We take pride in being an employee-centric organization, offering comprehensive health insurance, competitive salaries, 401K, volunteer programs, and scholarship opportunities. Office amenities include a fitness center, cafe, and recreational facilities. Job Description Responsibilities: Maintain multiple customer environments. Update and Manage ticket backlog based on internal policies. Crisis Management - Identify any high-priority issues and escalate to the next level. Provide Customer-First experience while utilizing phone calls, emails, and the ticketing system to manage cases. Work cohesively with a team as well as all divisions of the company. Customer-first approach. Effectively engage resources inside and outside of your team to further the troubleshooting and resolution of issues which may include other technical engineers, account teams, or project managers. Deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction. Be able to independently research and learn new material/ concepts, then share the latest knowledge with the team. Be able to listen to, accept, and accurately follow directions from senior engineers. Be able to interface with Vendors to achieve resolutions for the customer. Be able to upkeep various spreadsheets accurately. Assist with creating, reviewing, and updating internal Knowledge Base Articles Qualifications Required: An associate's degree or 2 - 3 years of experience in a related field instead of a degree. Excellent troubleshooting methodology. Excellent communication, presentation, writing, and editorial abilities. Excellent organizational and time management skills. Manage VDI environments Citrix AVD Horizon RDS Flexibility to work alternative days and shifts as needed. o Days Example: Tuesday – Saturday or Sunday – Thursday. Shifts Example: Day, Evening, Night Willingness to work on a 24x7 on-call rotation schedule. Technology Microsoft Active Directory Password resets, Object management, Group management, GPOs, DNS, DHCP, Replication, IIS, etc. Windows OS management -> Windows 2016, 2019, 2022 Print Server Management -> Deployment &Troubleshooting File Server Management -> Disk Management Server Performance Monitoring, investigation, and remediation -> Memory, CPU, Disk, and I/O Third-party application installation and troubleshooting: Adobe, QuickBooks, Zoom, Sage, etc. Basic experience with VDI technologies: Citrix XenApp/XenDesktop ( Citrix Workspace, Citrix Director, Citrix user connection process, etc..), RDS, VMWare Horizon Preferred Qualifications: Certificates AZ-900 AZ-104 Server + Networking + Security + Citrix Policy Management SSL Certificate management Advanced Windows OS management Legacy Windows OS -> 2008, 2012/R2 Proficient in PowerShell Advanced Virtualization: VMware ESXi, VMware vSphere, VMware vCenter, VMware vCloud Basic understanding of parallel technologies Networking -> FortiGate O365 -> Outlook/ Exchange Azure AD MFA/2FA: Duo, Azure MFA, Workspace One, OneLogin Veeam Backup and restoration

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Citrix Virtual Apps and Desktop Administration, Citrix ADC (NetScaler) Adminis, Services (MCS)Citrix Machine C Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring that applications run smoothly to support business operations effectively. You will engage with users to understand their challenges and work towards implementing solutions that enhance system functionality and user experience. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for application support.- Monitor system performance and proactively identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Administration.- Strong understanding of virtualization technologies and their application in business environments.- Experience with troubleshooting and resolving application issues in a timely manner.- Familiarity with scripting languages to automate routine tasks.- Ability to work collaboratively in a team-oriented environment. Additional Information:- The candidate should have minimum 3 years of experience in Citrix Virtual Apps and Desktop Administration.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision. Job Description Your Career You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals. Under Focused Services, you will be a designated customer advocate who will assist in providing tailored support, weekly reviews, root cause analysis for critical issues, release review and upgrade planning, and a quarterly business review. You will provide personalized support and become deeply familiar with your implementation and business priorities to proactively drive best practices and help you continuously improve your security posture. You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations). Your Impact Offer advanced-level technical assistance to our top-tier customers, ensuring prompt resolution of complex issues and providing tailored solutions to optimize their security infrastructure Effectively communicate technical solutions to technical and executive stakeholders, fostering trust and credibility at the highest levels of our customers' organizations Provide tailored troubleshooting, configuration guidance, and best practices Take ownership of support cases from initiation to resolution, ensuring meticulous documentation of all troubleshooting steps, timely updates, and comprehensive closure summaries in the ticketing system Effectively manage critical and challenging customer support cases for multi-vendor troubleshooting on complex customer engagements and build positive external customer experience by working closely with Account, Sales, and Marketing teams Utilize fault isolation and root cause analysis skills to provide post-sales technical support, configuration, troubleshooting, and standard methodologies to customers Be the subject matter expert on core technologies of Palo Alto Networks product line Identify product defects (code, environment) via lab replication using network simulation, lab automation, performance testing, and validation tools File bug reports with the engineering team and develops test plans and best practices with Quality Assurance teams to improve overall software and hardware quality per release cycle Facilitate the hiring and onboarding process with technical screens, train new hires on technical and soft skills, and enable process and tools knowledge for readiness Author Technical Support Bulletins and technical documentation in the Knowledge Base for training materials, marketing collateral, manuals, and problem-solving guides Travel to customer sites in the event of a critical situation to expedite resolution as required Qualifications Your Experience Minimum of 4 years of network security experience Required experience with Windows OS applications (Installation, troubleshooting, Debugging), also Linux OS, and macOS based applications work experience is plus Experience understanding malware, exploits, operating system structure, and behavior Strong experience with MS environment (SCCM, GPO, AD, MSSQL, IIS) Experience with EndPoint security software is a plus (Antivirus, DLP, IPS, NAC) Strong ability to independently troubleshoot, reproduce issues and identify feasible workarounds in broad, complex, and unique environments with mixed applications and protocols required Knowledge of VDI (VMWare Horizon, Citrix XenApp, and XenDesktop) is a plus BS/MS or equivalent experience or equivalent military experience required Experience working with EDR tools Required basic networking knowledge - Ability to independently debug broad, complex, and unique environments with mixed applications and protocols Knowledge of SIEM, vulnerability management tools, and firewalls is a plus Experience with batch scripting and Python is a plus Knowledge of Cloud infrastructure a plus Able to communicate appropriately in Japanese in a wide range of business situations. Business-level English skills Additional Information The Team To stay ahead of the curve, it’s critical to know where the curve is, and how to anticipate the changes we’re facing. For the fastest growing cybersecurity company, the curve is the evolution of cyberattacks, and the products and services that dedicatedly address them. Our engineering team is at the core of our products – connected directly to the mission of preventing cyberattacks. They are constantly innovating – challenging the way we, and the industry, think about cybersecurity. These engineers aren’t shy about building products to solve problems no one has pursued before. They define the industry, instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

Primary skills:Technology->EUC-VDI->Citrix XenDesktop,Technology->EUC-VDI->Vmware Horizon View,Technology->Server-Virtualization->Citrix XenServer A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight. You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise. You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design You will conduct solution/product demonstrations, POC/Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organization’s financial guidelines Actively lead small projects and contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability Good knowledge on software configuration management systems Awareness of latest technologies and Industry trends Logical thinking and problem solving skills along with an ability to collaborate Understanding of the financial processes for various types of projects and the various pricing models available Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Client Interfacing skills Project and Team management

Job Description Citrix Engineer L1 (Location - Pune) Looking for a workplace where people realize their full potential, are recognized for the impact they make, and enjoy the company of the peers they work with? Welcome to Zensar! Read on for more details on the role and about us. What's this role about? As a Citrix Engineer, you will support in administering and supporting Citrix XenDesktop 7x, Citrix XenApp 7x, Citrix Store Front, Citrix Netscalers, VMware, Flashstack, and Virtual Desktop Infrastructure Deployments. Here's How You'll Contribute In this role you will help us: Support all VDI’s and Users supported by a global team. This includes but is not limited to: Citrix XenDesktop 7x & 2203, Citrix XenApp 7x & 2203, Citrix Store Front, Vmware vSphere, Flashstack HW, Wyse Thin Client devices. Experience in administering and supporting Citrix XenDesktop 7x, Citrix XenApp 7x, Citrix Store Front, Citrix Netscalers, VMware, and Virtual Desktop Infrastructure Deployments Monitoring of Citrix/VDI environment and respond to incidents/tickets. Perform Tier 1/1.5 incident management to meet SLA/OLA. Join MIM calls for incident resolution. Respond to and fulfill service requests. Create and perform routine Level changes (editing desktop pools, creating new desktop pools, and publishing new applications). Perform maintenance tasks in accordance with maintenance plans. Work across departments to make sure requirements are understood to ensure successful solutions. Work with Vendors to report and resolve issues. Maintain and keep current systems related documentation. Skills Required To Contribute We’re looking for someone with: Bachelor’s Degree, preferably in Computer Science, Management Information Systems or technology related field, or equivalent combination of education and experience. At least 4-6 years of experience in IT field, 3 of which would be Infrastructure and Citrix / Virtualization focus. Experience in administering and supporting Citrix XenDesktop 7x, Citrix XenApp 7x, Citrix Store Front, Citrix Netscalers, VMware, Flashstack, and Virtual Desktop Infrastructure Deployments. Must know basic AD skills. Must know basic Windows server 2012, 2016 administration skills. Developing automation scripts using PowerShell - a Plus Troubleshooting of VMware ESXi environment - a plus Support multiple VDI and Desktop deployment/Management within Citrix XenApp & XenDesktop environment - a plus Wire and wireless networking technologies, topologies, and basic networking concepts such as DHCP, DNS, IP Addressing, Subnets, and VLANS. Advantage Zensar We are a technology consulting and services company with 11, 800+ associates in 33 global locations. More than 130 leading enterprises depend on our expertise to be more disruptive, agile and competitive. We focus on conceptualizing, designing, engineering, marketing, and managing digital products and experiences for high-growth companies looking to disrupt through innovation and velocity. Zensar Technologies is an Equal Employment Opportunity (EEO) and Affirmative Action Employer, encouraging diversity in the workplace. Please be assured that we will consider all qualified applicants fairly, regardless of race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans’ status. Zensar Is a Place Where You Are Free To Express Yourself In An Environment That Values Individuality, Nurtures Development And Is Mindful Of Wellbeing. We Put Our People And Customers At The Center Of Everything That We Do. Our Core Values Include Putting people first Client-centricity Collaboration Grow. Own. Achieve. Learn. with Zensar: www.youtube.com/watch?v=i2NZsiQqVnU Ready to #ExperienceZensar? Begin your application by clicking on the ‘Apply Online’ button below. Be sure to have your resume handy! If you’re having trouble applying, drop in a line to careers@zensar.com.

The D. E. Shaw group is a global investment and technology development firm with more than $60 billion in investment and committed capital as of December 1, 2023, and offices in North America, Europe, and Asia. Since our founding in 1988, our firm has earned an international reputation for successful investing based on innovation, careful risk management, and the quality and depth of our staff. We have a significant presence in the world’s capital markets, investing in a wide range of companies and financial instruments in both developed and developing economies. We are seeking a highly motivated and skilled EUC (End User Computing) engineer to join our End User Computing team at the Hyderabad office of D. E. Shaw India. The team focuses on platforms and applications in the Windows desktop, and mobile environment. EUC uses a combination of technologies, policies, and processes to provide users with the means to access applications, desktops, and data efficiently and securely. Our globally distributed EUC engineers manage and leverage various technologies in the space of remote access, endpoint management, mobility, and user-productivity to deliver value to our distributed workforce. We foster an automation-driven culture, utilizing PowerShell and Python to increase efficiency, reliability and scalability of our systems and processes. The team collaborates closely with Platforms, SRE (Site Reliability Engineering), Application Engineering and Helpdesk teams, and serves as an escalation point for technology solutions and processes in the user space. WHAT YOU'LL DO DAY-TO-DAY: In this role, you will be responsible for administering and supporting the firm's Windows desktop infrastructure, including configuration, deployment, and patch management. You will engage in managing and optimizing Citrix and other remote access solutions to ensure high availability and performance. You will also aid in modernizing and maintaining cloud and mobile service delivery mechanisms (e.g., Microsoft Cloud 365, MDM solutions), often working cross-functionally with other engineering teams. Furthermore, you will work on designing and implementing automation solutions using PowerShell and Python to streamline system operations and enhance user experience. Additionally, you will support and manage enterprise application ecosystems, including Office 365, Exchange Online, SharePoint Online, and related SaaS tools and act as a key point of escalation for complex technical issues related to user endpoints, diagnosing, and resolving incidents to maintain operational stability. You will partner with other IT and business teams to deliver projects, support infrastructure rollouts, and continuously enhance end-user productivity. Finally, you will be responsible for gathering user feedback, evaluating technology performance, and recommending optimizations in line with industry best practices. WHO WE’RE LOOKING FOR: Basic qualifications: A bachelor’s/master’s degree in Computer Science and Engineering or a related technical discipline, with at least 5 years of experience in the end user computing domain Solid understanding of Windows desktop environments and the Microsoft Office ecosystem Hands-on experience with Unified Endpoint Management (UEM) tools, such as Microsoft Endpoint Manager, Ivanti, Workspace One, Microsoft Intune, or ManageEngine Endpoint Central A good grasp of core computer science fundamentals, such as Networking, DNS/DHCP/NTP, Active Directory, Domain Services, and authentication protocols (Kerberos, SAML, OIDC) Proven experience automating administrative tasks or system management using PowerShell, Python, or C# Familiarity with remote access technologies (Citrix XenDesktop/XenApp, VMware Horizon, AWS Workspaces, or Azure Virtual Desktop) Working knowledge of SaaS applications, particularly Microsoft 365, Exchange Online, or SharePoint Online Excellent analytical and problem-solving skills: You can break down complex issues and perform thorough, and logical analysis Understanding of best practices in Desktop/Mobile Configuration Management, software deployment, patching, CI/CD, change management, and incident/RCA processes Exceptional interpersonal, communication, and organizational skills, with a client-service mindset and a passion for technology Demonstrated experience in large-scale infrastructure rollouts and a solid understanding of project management principles Interested candidates can apply through our website: https://www.deshawindia.com/recruit/jobs/Adv/Link/EUCEngMay25 We encourage candidates with relevant experience looking to restart their careers after a break to apply for this position. Learn about Recommence, our gender-neutral return-to-work initiative. The Firm offers excellent benefits, a casual, collegial working environment, and an attractive compensation package. For further information about our recruitment process, including how applicant data will be processed, please visit https://www.deshawindia.com/careers Members of the D. E. Shaw group do not discriminate in employment matters on the basis of sex, race, colour, caste, creed, religion, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class.

Our Context We are seeking a skilled and proactive L2+ Infrastructure Support Engineer to provide advanced support across a broad range of technologies. The ideal candidate will have hands-on experience supporting Citrix and RDS infrastructures, VMware, AWS/Azure cloud environments, Linux and core Windows Server technologies. You will play a critical role in ensuring system availability, performance, and security for our clients. Your Missions Cortex XDR: Deploy, monitor, and manage endpoint agents. Palo Alto: Push and manage firewall rules across environments. Provide L2+ level support for Windows Servers (2012/2016/2019/2022), RDS, and Citrix environments. Administer Microsoft Azure and Office 365, including Exchange Online and hybrid deployments. Administer IAM users, roles, and policies, following security best practices. Configure and maintain basic networking and VPN access (VPC, security groups, site-to-site and client VPN). Provide operational support for core AWS services (EC2, S3, etc.) in coordination with DevOps teams. Manage and troubleshoot Citrix Virtual Apps & Desktops Perform VM management and troubleshooting using VMware vSphere and ESXi. Handle backup operations and restore processes using Veeam Backup & Replication. Administer Active Directory, Group Policy Objects (GPO), DHCP, DNS, file servers, and NTFS permissions. Manage Endpoint Protection tools like Bitdefender. Maintain and support anti-spam tools and MFA administration (DUO or Authenticator). Manage and maintain Zscaler ZIA/ZPA, our Zero Trust remote access solution. Assist with patching, upgrades and regular maintenance of server environments. Provide support for print servers. Respond to escalated technical issues from L1 engineers and work collaboratively with other teams. Maintain thorough documentation of systems, incidents, and standard operating procedures. Required Technical Skills: Networking: Good understanding of switching, routing, VLANs, and IP addressing. Citrix (XenApp/XenDesktop), Citrix Cloud, Director, Storefront RDS (Remote Desktop Services) - session management, licensing, gateway Microsoft Windows Server 2012/2016/2019/2022 Microsoft Azure administration and infrastructure setup AWS administration skills: IAM, EC2, VPC, VPN configuration, and S3 operations. Office 365 / Microsoft 365 – administration, migration, hybrid VMware ESXi, vSphere, VM snapshots, vMotion Veeam Backup and Réplications Active Directory, DNS, DHCP, GPOs Jira (or similar ticketing system) Nagios or any other remote monitoring & management tool Spam filter systems Zscaler Zero Trust remote access MFA configuration ( DUO Admin Panel, Microsoft Authenticator...) Bitdefender Endpoint Management Print Server and Network Printer Configuration In-place Upgrades of Windows OS and Server Roles Preferred Qualifications: Bachelor’s degree in computer science, Information Technology, or a related field. 3–5 years of hands-on experience in L2+ support within a hosting or managed services environment. Relevant certifications preferred: Microsoft Certified: Azure Administrator Associate (AZ-104) Citrix Certified Associate (CCA-V) VMware VCP MCSA/MCSE AWS Certified Cloud Practitioner AWS Certified SysOps Administrator is a plus ITIL v4 Foundation knowledge is a plus Soft Skills & Attributes: Excellent troubleshooting and analytical skills Ability to handle high-pressure environments and prioritize issues effectively Team player with collaborative attitude Strong customer orientation and problem-solving mindset Strong documentation and communication skills Willingness to work flexible hours or shifts as per client SLAs

Our Context We are seeking a skilled and proactive L2+ Infrastructure Support Engineer to provide advanced support across a broad range of technologies. The ideal candidate will have hands-on experience supporting Citrix and RDS infrastructures, VMware, AWS/Azure cloud environments, Linux and core Windows Server technologies. You will play a critical role in ensuring system availability, performance, and security for our clients. Your Missions Cortex XDR: Deploy, monitor, and manage endpoint agents. Palo Alto: Push and manage firewall rules across environments. Provide L2+ level support for Windows Servers (2012/2016/2019/2022), RDS, and Citrix environments. Administer Microsoft Azure and Office 365, including Exchange Online and hybrid deployments. Administer IAM users, roles, and policies, following security best practices. Configure and maintain basic networking and VPN access (VPC, security groups, site-to-site and client VPN). Provide operational support for core AWS services (EC2, S3, etc.) in coordination with DevOps teams. Manage and troubleshoot Citrix Virtual Apps & Desktops Perform VM management and troubleshooting using VMware vSphere and ESXi. Handle backup operations and restore processes using Veeam Backup & Replication. Administer Active Directory, Group Policy Objects (GPO), DHCP, DNS, file servers, and NTFS permissions. Manage Endpoint Protection tools like Bitdefender. Maintain and support anti-spam tools and MFA administration (DUO or Authenticator). Manage and maintain Zscaler ZIA/ZPA, our Zero Trust remote access solution. Assist with patching, upgrades and regular maintenance of server environments. Provide support for print servers. Respond to escalated technical issues from L1 engineers and work collaboratively with other teams. Maintain thorough documentation of systems, incidents, and standard operating procedures. Required Technical Skills: Networking: Good understanding of switching, routing, VLANs, and IP addressing. Citrix (XenApp/XenDesktop), Citrix Cloud, Director, Storefront RDS (Remote Desktop Services) - session management, licensing, gateway Microsoft Windows Server 2012/2016/2019/2022 Microsoft Azure administration and infrastructure setup AWS administration skills: IAM, EC2, VPC, VPN configuration, and S3 operations. Office 365 / Microsoft 365 – administration, migration, hybrid VMware ESXi, vSphere, VM snapshots, vMotion Veeam Backup and Réplications Active Directory, DNS, DHCP, GPOs Jira (or similar ticketing system) Nagios or any other remote monitoring & management tool Spam filter systems Zscaler Zero Trust remote access MFA configuration ( DUO Admin Panel, Microsoft Authenticator...) Bitdefender Endpoint Management Print Server and Network Printer Configuration In-place Upgrades of Windows OS and Server Roles Preferred Qualifications: Bachelor’s degree in computer science, Information Technology, or a related field. 3–5 years of hands-on experience in L2+ support within a hosting or managed services environment. Relevant certifications preferred: Microsoft Certified: Azure Administrator Associate (AZ-104) Citrix Certified Associate (CCA-V) VMware VCP MCSA/MCSE AWS Certified Cloud Practitioner AWS Certified SysOps Administrator is a plus ITIL v4 Foundation knowledge is a plus Soft Skills & Attributes: Excellent troubleshooting and analytical skills Ability to handle high-pressure environments and prioritize issues effectively Team player with collaborative attitude Strong customer orientation and problem-solving mindset Strong documentation and communication skills Willingness to work flexible hours or shifts as per client SLAs

Our Context We are seeking a skilled and proactive L2+ Infrastructure Support Engineer to provide advanced support across a broad range of technologies. The ideal candidate will have hands-on experience supporting Citrix and RDS infrastructures, VMware, AWS/Azure cloud environments, Linux and core Windows Server technologies. You will play a critical role in ensuring system availability, performance, and security for our clients. Your Missions Cortex XDR: Deploy, monitor, and manage endpoint agents. Palo Alto: Push and manage firewall rules across environments. Provide L2+ level support for Windows Servers (2012/2016/2019/2022), RDS, and Citrix environments. Administer Microsoft Azure and Office 365, including Exchange Online and hybrid deployments. Administer IAM users, roles, and policies, following security best practices. Configure and maintain basic networking and VPN access (VPC, security groups, site-to-site and client VPN). Provide operational support for core AWS services (EC2, S3, etc.) in coordination with DevOps teams. Manage and troubleshoot Citrix Virtual Apps & Desktops Perform VM management and troubleshooting using VMware vSphere and ESXi. Handle backup operations and restore processes using Veeam Backup & Replication. Administer Active Directory, Group Policy Objects (GPO), DHCP, DNS, file servers, and NTFS permissions. Manage Endpoint Protection tools like Bitdefender. Maintain and support anti-spam tools and MFA administration (DUO or Authenticator). Manage and maintain Zscaler ZIA/ZPA, our Zero Trust remote access solution. Assist with patching, upgrades and regular maintenance of server environments. Provide support for print servers. Respond to escalated technical issues from L1 engineers and work collaboratively with other teams. Maintain thorough documentation of systems, incidents, and standard operating procedures. Required Technical Skills: Networking: Good understanding of switching, routing, VLANs, and IP addressing. Citrix (XenApp/XenDesktop), Citrix Cloud, Director, Storefront RDS (Remote Desktop Services) - session management, licensing, gateway Microsoft Windows Server 2012/2016/2019/2022 Microsoft Azure administration and infrastructure setup AWS administration skills: IAM, EC2, VPC, VPN configuration, and S3 operations. Office 365 / Microsoft 365 – administration, migration, hybrid VMware ESXi, vSphere, VM snapshots, vMotion Veeam Backup and Réplications Active Directory, DNS, DHCP, GPOs Jira (or similar ticketing system) Nagios or any other remote monitoring & management tool Spam filter systems Zscaler Zero Trust remote access MFA configuration ( DUO Admin Panel, Microsoft Authenticator...) Bitdefender Endpoint Management Print Server and Network Printer Configuration In-place Upgrades of Windows OS and Server Roles Preferred Qualifications: Bachelor’s degree in computer science, Information Technology, or a related field. 3–5 years of hands-on experience in L2+ support within a hosting or managed services environment. Relevant certifications preferred: Microsoft Certified: Azure Administrator Associate (AZ-104) Citrix Certified Associate (CCA-V) VMware VCP MCSA/MCSE AWS Certified Cloud Practitioner AWS Certified SysOps Administrator is a plus ITIL v4 Foundation knowledge is a plus Soft Skills & Attributes: Excellent troubleshooting and analytical skills Ability to handle high-pressure environments and prioritize issues effectively Team player with collaborative attitude Strong customer orientation and problem-solving mindset Strong documentation and communication skills Willingness to work flexible hours or shifts as per client SLAs

Key Responsibilities: A day in the life of an Infoscion As part of the Infosys consulting team your primary role would be to get to the heart of customer issues diagnose problem areas design innovative solutions and facilitate deployment resulting in client delight You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise You will plan the activities of configuration configure the product as per the design conduct conference room pilots and will assist in resolving any queries related to requirements and solution design You will conduct solution product demonstrations POC Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organization s financial guidelines Actively lead small projects and contribute to unit level and organizational initiatives with an objective of providing high quality value adding solutions to customers If you think you fit right in to help our clients navigate their next in their digital transformation journey this is the place for you Technical Requirements: Primary skills Technology EUC VDI Citrix XenDesktop Technology EUC VDI Vmware Horizon View Technology Server Virtualization Citrix XenServer Additional Responsibilities: Ability to develop value creating strategies and models that enable clients to innovate drive growth and increase their business profitability Good knowledge on software configuration management systems Awareness of latest technologies and Industry trends Logical thinking and problem solving skills along with an ability to collaborate Understanding of the financial processes for various types of projects and the various pricing models available Ability to assess the current processes identify improvement areas and suggest the technology solutions One or two industry domain knowledge Client Interfacing skills Project and Team management Preferred Skills: Technology->EUC-VDI->Vmware Horizon View,Technology->Server-Virtualization->Citrix XenServer->Citrix

Managing and creating PowerBi Dashboard Responsible for Server Utilization Report Generation and Maintenance regular basis Responsible for supporting the Reports and maintaining Server Status in master List Should understand Virtualization/Citrix Environment and Farms Ability to establish priorities and handle multiple assignments concurrently with minimal direction in an evolving, fast paced work environment. Good understanding in Ticket Management, Change Management Data Gathering ability and converting in to reports and dashboard. Handle Azure and on prem Brokered VDIs, end to end. Handle and manage the Citrix Environment, end to end. Handle Capacity management for Citrix servers Handle Change management and Knowledge management for Virtualization Responsible for generating/creating reports on SCCM and Tanium Experience in Installing, Configuring, troubleshooting and supporting XenDesktop 7 Experience on implementation and troubleshooting skills of Citrix NetScaler and XenApp/XenDesktop Proven ability implementing Best Practices, Optimization, Fine Tuning skills on citrix Infrastructure Responsible for PowerBi Dashboard and report scheduling Administering applications for User Access using Access Central/Service Now Responsible for creation on Application Packaging and deploying as per stakeholder s request. Manage and troubleshoot compliance of deployment. Manage the Citrix environment and related requests Ensure the Server Utilization report Generation and shared with respective stakeholders.

We are looking for a skilled Citrix Administrator with 5 to 7 years of experience in Citrix technologies. The ideal candidate should have hands-on experience with NetScaler firmware upgrade, certificate renewal, and troubleshooting. This position is based in Pune and Hyderabad. Roles and Responsibility Manage core infrastructure evergreening and migrations. Administer VDI within Azure and Windows desktop OS hosted in a virtual environment. Troubleshoot Appsense setting up environment configurations and migrate Appsense infra server. Deploy applications and patches via SCCM and ensure compliance. Work with PowerShell scripting and other reporting tools for Citrix technologies. Collaborate with multiple stakeholders across the globe, including senior management. Job Expertise in Citrix XenDesktop and XenApp. Hands-on experience with on-prem environment version migration. Knowledge of Server Operating systems like Windows Server 2012/2016. Significant knowledge of Server Virtualization, Hypervisor, VMware ESXi, vCenter, SQL Database, SAN storage, and Networking. Good understanding of ITIL Agile processes and DR technologies. Excellent verbal and written communication skills. Willingness to work 24x7. Knowledge of monitoring infrastructure via various monitoring and ing tools like SCOM and SPLUNK.

We are looking for a skilled Citrix Admin with Netscaler to join our team at Apptad Technologies Pvt Ltd. The ideal candidate will have 5-8 years of experience in the field. Roles and Responsibility Manage and maintain Citrix environments, including Citrix servers and Citrix Virtual Apps and Desktops. Configure and troubleshoot Netscaler for optimal performance and security. Collaborate with cross-functional teams to resolve technical issues and implement new solutions. Develop and implement best practices for Citrix administration and Netscaler configuration. Provide technical support and training to junior team members on Citrix and Netscaler technologies. Monitor and analyze system logs, network traffic, and other data sources to identify potential issues. Job Strong knowledge of Citrix technologies, including Citrix Server, Citrix Virtual Apps and Desktops, and Netscaler. Experience with troubleshooting and resolving complex technical issues related to Citrix and Netscaler. Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams. Strong analytical and problem-solving skills, with the ability to analyze system logs, network traffic, and other data sources. Ability to provide technical support and training to junior team members. Strong understanding of security principles and best practices for securing Citrix environments.

Company Description Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision. Job Description Your Career You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals. You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations). We are looking for a highly motivated and customer-focused professional. As part of the global Cortex XDR support team, you will serve our customer base by providing technical support, by answering incoming support inquiries, and managing escalations, phone calls, and emails in an effective, efficient, and friendly manner within defined service level agreements. Your Impact Respond to user-reported issues in adherence to established Service Level Agreements Triage customer reported issues and respond to them via ticketing system, phone or remote sessions Perform advanced troubleshooting at the application level and OS level, using your knowledge and relevant expertise Identify the area of fault (code, environment, or configuration) and work with the appropriate team(s) to implement the fix Provide timely feedback on the development process on customer-reported product problems Document actions to effectively communicate information internally and to customers Facilitate root cause investigations and manage the implementation of corrective and preventative measures Qualifications Your Experience BE/B.Tech engineering, equivalent technical degree or equivalent military experience required 5 to 10 years of relevant experience with strong communication and customer service skills Required experience with Windows OS, Linux OS and macOS based applications (Installation, troubleshooting, Debugging) Endpoint security technologies experience (XDR, SOAR, SIEM, etc.) Experience understanding malware, exploits, operating system structure, and behavior Experience with Android OS based applications (Installation, troubleshooting, Debugging) Strong experience with MS environment (SCCM, GPO, AD, MSSQL, IIS) Experience with EndPoint security software is a plus (Antivirus, DLP, IPS, NAC) Knowledge of SIEM, vulnerability management tools, and firewalls Good to have skills: Experience with bash scripting OR Python is a plus Strong ability to independently troubleshoot, reproduce issues and identify possible workarounds in broad, complex, and unique environments with mixed applications and protocols required Knowledge of Cloud infrastructure is a plus Knowledge of VDI (VMWare Horizon, Citrix XenApp, and XenDesktop) is a plus Additional Information The Team Our Global Customer Support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

Country India Working Schedule Full-Time Work Arrangement Hybrid Relocation Assistance Available Yes Posted Date 27-Jun-2025 Job ID 10286 Description and Requirements Managing and creating PowerBi Dashboard Responsible for Server Utilization Report Generation and Maintenance regular basis Responsible for supporting the Reports and maintaining Server Status in master List Should understand Virtualization/Citrix Environment and Farms Ability to establish priorities and handle multiple assignments concurrently with minimal direction in an evolving, fast paced work environment. Good understanding in Ticket Management, Change Management Data Gathering ability and converting in to reports and dashboard. Handle Azure and on prem Brokered VDIs, end to end. Handle and manage the Citrix Environment, end to end. Handle Capacity management for Citrix servers Handle Change management and Knowledge management for Virtualization Responsible for generating/creating reports on SCCM and Tanium Experience in Installing, Configuring, troubleshooting and supporting XenDesktop 7 Experience on implementation and troubleshooting skills of Citrix NetScaler and XenApp/XenDesktop Proven ability implementing Best Practices, Optimization, Fine Tuning skills on citrix Infrastructure Responsible for PowerBi Dashboard and report scheduling Administering applications for User Access using Access Central/Service Now Responsible for creation on Application Packaging and deploying as per stakeholder’s request. Manage and troubleshoot compliance of deployment. Manage the Citrix environment and related requests Ensure the Server Utilization report Generation and shared with respective stakeholders. About MetLife Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

Requirements Description and Requirements Managing and creating PowerBi Dashboard Responsible for Server Utilization Report Generation and Maintenance regular basis Responsible for supporting the Reports and maintaining Server Status in master List Should understand Virtualization/Citrix Environment and Farms Ability to establish priorities and handle multiple assignments concurrently with minimal direction in an evolving, fast paced work environment. Good understanding in Ticket Management, Change Management Data Gathering ability and converting in to reports and dashboard. Handle Azure and on prem Brokered VDIs, end to end. Handle and manage the Citrix Environment, end to end. Handle Capacity management for Citrix servers Handle Change management and Knowledge management for Virtualization Responsible for generating/creating reports on SCCM and Tanium Experience in Installing, Configuring, troubleshooting and supporting XenDesktop 7 Experience on implementation and troubleshooting skills of Citrix NetScaler and XenApp/XenDesktop Proven ability implementing Best Practices, Optimization, Fine Tuning skills on citrix Infrastructure Responsible for PowerBi Dashboard and report scheduling Administering applications for User Access using Access Central/Service Now Responsible for creation on Application Packaging and deploying as per stakeholder’s request. Manage and troubleshoot compliance of deployment. Manage the Citrix environment and related requests Ensure the Server Utilization report Generation and shared with respective stakeholders. About MetLife Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education:Citrix Virtual App, VDI, NetScaler, MCS, PVS, Citrix Cloud, and Application Packaging Support Specialist Summary As a Citrix Virtual App, VDI, NetScaler, MCS (Machine Creation Services), PVS (Provisioning Services), Citrix Cloud, and Application Packaging Support Specialist, you will be responsible for delivering exceptional technical support to clients, ensuring the optimal performance and reliability of Citrix environments. You will interact directly with clients, diagnose and resolve issues, and leverage your expertise to implement effective solutions. Your role will involve collaboration with various teams to maintain and enhance service quality. Roles & Responsibilities - Client Support:Serve as the primary point of contact for clients, providing expert support for Citrix Virtual Apps, Desktops, NetScaler, MCS, PVS, Citrix Cloud, and application packaging. Issue Resolution:Accurately diagnose client issues, interpret technical problems, and design comprehensive solutions based on in-depth product knowledge. System Maintenance:Ensure the continuous smooth operation of Citrix environments, including Virtual Apps, Desktops, NetScaler (as Citrix Access Gateway and Load Balancer), MCS, PVS, Citrix Cloud, and application packaging tools, addressing and resolving any disruptions promptly. Application Packaging:Utilize Citrix native tools and third-party solutions to package applications for deployment within the Citrix environment. User Profile Management:Manage user profiles using Citrix UPM (User Profile Management) and third-party tools to ensure consistent and reliable user experiences. NetScaler Configuration:Configure and manage various NetScaler appliances (VPX, MPX, SDX) for Citrix Access Gateway (CAG), Load Balancing (LB), and perform Multi-Factor Authentication (MFA) setups. Manage firmware upgrades and ensure optimal performance. Migration Projects:Execute migrations from older Citrix versions (e.g., XenApp 6.5, Xen-Desktop 7.x) to the latest versions (e.g., Citrix Virtual Apps and Desktops 1912 LTSR, 7.x) - Disaster Recovery (DR):Implement and maintain DR solutions for Citrix environments, ensuring business continuity (e.g., leveraging Citrix Cloud Disaster Recovery). Patching and Updates:Manage patching and updates for Citrix infrastructure servers, VDI, and associated components to ensure security and performance. Monitoring and Analytics:Utilize Citrix native tools (e.g., Citrix Director, Citrix Analytics) for proactive monitoring and performance analysis. Automation**:Implement automation for routine tasks using Citrix native capabilities (e.g., Citrix PowerShell SDK, Citrix App Layering). Infrastructure Hardening:Implement hardening techniques to secure Citrix infrastructure against vulnerabilities. Vulnerability Remediation:Identify, assess, and remediate vulnerabilities within the Citrix environment. Certificate Management:Manage and renew certificates on NetScaler appliances to ensure secure communication. Professional & Technical Skills - Must-Have Skills: - Citrix Virtual Apps and Desktops Administration - Citrix ADC (NetScaler) Administration and Configuration - Citrix Machine Creation Services (MCS) - Citrix Provisioning Services (PVS) - Citrix Cloud Services Administration - Application Packaging using Citrix native tools and third-party solutions - Citrix User Profile Management (UPM) and third-party profile management tools - NetScaler configuration and management for Citrix Access Gateway (CAG) and Load Balancing (LB) - Experience with various NetScaler appliances (VPX, MPX, SDX) - Experience in configuring MFA and managing firmware upgrades on NetScaler - Experience migrating from older Citrix versions (e.g., XenApp 6.5, Xen-Desktop 7.x) to latest versions (e.g., Citrix Virtual Apps and Desktops 1912 LTSR, 7.x) - Disaster Recovery (DR) solutions for Citrix environments - Patching and updating Citrix infrastructure servers and VDI environments - Monitoring and analytics using Citrix native tools (e.g., Citrix Director, Citrix Analytics) - Automation using Citrix native capabilities (e.g., Citrix PowerShell SDK, Citrix App Layering) - Hardening of Citrix infrastructure - Vulnerability remediation - Certificate management and renewal on NetScaler appliances - Strong understanding of system and application support - Experience in troubleshooting and problem-solving within Citrix environments - **Good-to-Have Skills**- Software Quality Assurance (SQA) - Familiarity with other virtualization technologies and tools Qualifications - Proven experience in supporting Citrix Virtual Apps, Desktops, ADC (NetScaler), MCS, PVS, Citrix Cloud, and application packaging with 5 years of working experience. Excellent analytical and diagnostic skills with a strong ability to think critically and solve complex problems. Exceptional communication and interpersonal skills to interact effectively with clients and internal teams. Ability to work independently and as part of a team in a fast-paced environment. Relevant certifications in Citrix (e.g., CCA-V, CCP-V, CCE-V) are preferred. Qualification 15 years full time education

Educational Bachelor of Engineering,BTech,Bachelor Of Comp. Applications,BSc,Master Of Technology,Master Of Science,Master Of Comp. Applications Service Line Microsoft Practice Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight. You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise. You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design You will conduct solution/product demonstrations, POC/Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organization’s financial guidelines Actively lead small projects and contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability Good knowledge on software configuration management systems Awareness of latest technologies and Industry trends Logical thinking and problem solving skills along with an ability to collaborate Understanding of the financial processes for various types of projects and the various pricing models available Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Client Interfacing skills Project and Team management Technical and Professional : Primary skills:Technology-EUC-VDI-Citrix XenDesktop,Technology-EUC-VDI-Vmware Horizon View,Technology-Server-Virtualization-Citrix XenServer Preferred Skills: Technology-EUC-VDI-Vmware Horizon View Technology-Server-Virtualization-Citrix XenServer-Citrix