146 Xendesktop Jobs - Page 4

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Job duties: Installing, configuring, and upgrading Oracle software and related products Applying Oracle patches and updates to keep the database up-to-date and secure Performing database backups and recovery operations to ensure data availability and integrity Monitoring database performance and capacity to ensure optimal performance and scalability Being able to conduct database performance analysis, tuning, and troubleshooting as needed. Proactively address performance or availability issues based on alerts. Documenting database configuration, maintenance, and troubleshooting procedures. Support weekend on call rota (1 every 7-8 weeks) and out of hours projects as needed. Required qualifications: Requires a BS Degree in Computer Science, Information Technology, or equivalent. Normally requires a minimum of seven (7) years directly related and progressively responsible experience in leading architecture design and implementation. Must have experience with Oracle RAC installation and support. Requires experience with implementation, operating, and performance management of Enterprise systems on Oracle Databases. Experience with Oracle GoldenGate, Oracle Advanced Compression, Oracle Identity Management, and Oracle Enterprise Manager tools a plus. Minimum of 3 years experience installing, configuring, maintaining, upgrading and patching Oracle Databases. Minimum of 3 years experience with Disaster Recovery and High Availability Strategies including Oracle Real Application Clusters (RAC) and Oracle Dataguard contained on an Oracle engineered system. Experience in shell scripting Effective Written Communications Effective Verbal Communications . EDUCATIONAL QUALIFICATIONS: Bachelor’s Degree in Computer Science, Information Technology or any other related discipline or equivalent related experience. Preferred Certifications: Salesforce Certified Administrator Microsoft Certified Systems Administrator (MCSA) Microsoft Certified IT Professional ITIL, ITSM Certifications WORK EXPERIENCE: 4+ years of directly-related or relevant experience, preferably in application support or system/application/database administration. SKILLS & KNOWLEDGE: Behavioral Skills: Critical Thinking Detail Oriented Impact and Influencing Interpersonal Communication Multitasking Problem Solving Time Management Technical Skills: Identity & Access Management Database Administration IT Support like Software & Hardware Installation, Troubleshooting Software Validation Systems Integration IT Regulatory Compliance like SOX Compliance Tools Knowledge: Software Configuration Management Tools like Ansible, Puppet Citrix technologies like XenDesktop, XenApp, XenServer Operating Systems & Servers like Windows, Linux, Citrix, IBM, Oracle, SQL Enterprise Resource Planning (ERP) Systems like Sage, ASW, SAP Software like Case Management System, HR Information Systems, Kronos(Timekeeping Software), PHS Health and Safety Management System Java Frameworks like JDBC, Spring, ORM Solutions, JPA, JEE, JMS, Gradle, Object Oriented Design Microsoft Office Suite Relational Database Management System (RDBMS) Software Customer Relationship Management (CRM) Systems like Salesforce Marketing Cloud, Sales Cloud Internet Protocols like DNS, HTTP, LDAP, SMTP, Easy DNS, No IP What Cencora offers Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements. Full time Affiliated Companies Affiliated Companies: CENCORA INDIA TECHNOLOGY SERVICES PRIVATE LIMITED Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

The primary duty of the professional involves monitoring, maintaining, operating and troubleshooting daily remote access technologies. Manage clients or their own company Citrix system and its other technologies.

Know anyone who is interested? Experience:7yrs to 12yrs Location:Chennai,Kolkata Notice period:Immediate to 90days Experience supporting various versions of Citrix XenApp 6.5, XenDesktop 7.x, Citrix Secure Gateway, Citrix Web Interface, Citrix Edgesight, Citrix Director, and Citrix Netscaler. Citrix Certification (CCA-V/CCP-V) and Microsoft Azure (AZ-103/AZ-900) Must have a solid foundation in Citrix from initial requirements gathering, testing, documentation and installation through all troubleshooting aspects. Solid understanding and familiarity with CloudFormation Templates. Experience with Git, Jenkins, Puppet, Terraform and other cloud tools. Effective at reading/writing scripts to deploy images in Cloud environment. A passion for learning and keeping up to date with the latest tools and technologies Ability to work independently without intensive oversight, initiative and ability to research problems independently Interested canditates can send resumes to sumi.p@staffing.in. #Citrix,Citrixadmin,#Azure,#immediatejoiners,#chennai,#chennaijobs,#kolkata,#kolkatajobs

Citrix XenApp/XenDesktop administration Citrix ADC (NetScaler) configuration Profile Management & Citrix StoreFron Windows Server 2012/2016/2019 administration Active Directory, DNS, DHCP Group Policy Management SCCM Management Of windows server

About The Role As discussed please find below the JD for Citrix Minimum of 4-5 years experience in Citrix Administration Citrix Administration on XenApp and XenDektop version 7.x & Citrix Virtual Apps and Desktops with multiple sites and farms.. Strong knowledge in troubleshooting of Citrix XenApp and Xendesktop 7.x & Citrix Virtual Apps and Desktops Strong Knowledge on Citrix Components such as Studio, Director, DDC, StoreFront,License Server, VDA, Citrix Receiver and WorkSpace. Installing and publishing applications to the users through XenApp Servers as per Client requirements. Working with multiple application teams and troubleshooting issues related to areas which has an impact on Citrix. Knowledge in Citrix Director and configuring alerts as per best practices. Maintain high availability and perform DR activities between multiple data centers Worked in the area of Virtualization with XenCenter Configuring and troubleshooting Windows Roaming Profile and Mandatory Profile. Capable to perform basic checks in GPO, DNS, DHCP, and Windows Active Directory Administration Review periodic reports of server health, resource usage, user experience, and overall environment performance. Drive service improvement programs. Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents. Competent and demonstrated experience in ITIL processesIncident, Request, Problem and Change Management Willingness to work in shifts including nights and co-ordinate with the team to provide support as per Client's requirements

About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. ? ? ? ? Mandatory Skills: Desktop Support. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. ? ? ? ? Mandatory Skills: Desktop Support. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. ? ? ? ? Mandatory Skills: Desktop Support. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Do ?¢ Excellent communication skills ?¢ Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. ?¢ Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. ?¢ Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support ?¢ Answer incoming calls and respond to customer??s emails in timely manner. ?¢ Manage and resolve customer complaints. ?¢ Identify and escalate issues to supervisors as and when needed. ?¢ Provide product and service information to customers. ?¢ Research required information using available resources and Offer Solution to customers. ?¢ Research, identify, and resolve customer complaints using applicable software. ?¢ Route calls and tickets to appropriate resources and Domains who can best support he user, ?¢ Document all call information according to standard operating procedures. ?¢ Recognize, document, and alert the management team of trends in customer calls. ?¢ Create SOPs for new Issues and resolution given. ?¢ Complete call logs and reports. ? ? ? ? Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Required Skills Technology | Virtual Desktop - VMware VDI Technology | Virtual Desktop - Citrix Domain | IT in Banking | Customer Support Behavioral | Aptitude | Communication Education Qualification : Any Graduate (Engineering / Science) Key Responsibilities: Prepare and publish the applications on VDI environments Renewal the certificates for the VDI environments Create and customize application stores Configuration of license servers Group policy management Technical Skills 1. XenApp and XenDesktop Basic Troubleshooting and administration of Citrix XenApp/XenDesktop or VMWare Demonstrated understanding of and implementation of user authentication and authorization tools between multiple systems, servers, and environments Hands on experience on MCS and PVS Hands on experience on Citrix policies configuration Citrix Administration with both XenApp and XenDesktop with multiple sites and farms Experience NetScaler StoreFront Web Interface. Expertise in Citrix Virtual Application and Desktop71912 2106 2012 7 15LTSR Expertise in Citrix Provisioning 1912 Citrix Cloud Citrix FAS Citrix Cloud Connector Configure and support NetScaler and Access Gateway solutions to support scalable delivery of applications. Good knowledge on Citrix Infrastructure components GPO Citrix policies Experience in troubleshooting Citrix issues and provide effective solution Hands on experience on PVS and MCS technology PowerShell scripting. Citrix Administration with both XenApp and XenDesktop with multiple sites and farms Expertise in Citrix Provisioning 1912 Citrix Cloud Citrix FAS Citrix Cloud Connector Configure and support NetScaler and Access Gateway solutions to support scalable delivery of applications. Good knowledge on Citrix Infrastructure components GPO Citrix policies 2. NetScaler Understanding NetScaler Configuration on various models like MPX, VPX and SDX Experience on Configure the Load balancing virtual servers based on requirement Knowledge on renewal the certificates in NetScaler Experience NetScaler StoreFront Web Interface. Expertise in Citrix Virtual Application and Desktop71912 2106 2012 7 15LTSR 3. Network Network fundamentals and network troubleshooting

Role & responsibilities Assist in the design, implementation, and maintenance of our platform and cloud infrastructure. Collaborate with cross-functional teams to troubleshoot and resolve technical issues. Conduct triage on incidents, ensuring prompt identification and resolution of problems. Monitor and optimize system performance, ensuring high availability and scalability. Participate in the development and implementation of new features and enhancements. Provide second-level technical support to customers via phone, email, and chat, ensuring timely resolution of customer issues. Attain a high percentage of First Call Resolution tickets. Manage service levels (SLAs), monitor response times, and escalate issues as needed to meet service level objectives. Create and maintain Knowledge Base Articles (KBAs) to improve the resolution time of common issues. Document all customer interactions accurately and thoroughly in our service desk ticketing system. Follow established procedures and protocols for troubleshooting and resolving customer issues. Actively participate in team meetings and training sessions to stay up to date on new products and services. Identify opportunities to improve processes and procedures, and work with management to implement changes. Maintain a positive, customer-focused attitude at all times, even in challenging situations. Work collaboratively with other team members and support teams to ensure the highest level of customer service and technical support. Monitor and respond to alerts generated by monitoring systems, ensuring timely resolution of any issues. Provide proactive updates to customers on the status of their tickets and follow up with them as needed to ensure their issues are fully resolved. Identify trends and patterns in customer issues, and work with support teams to address underlying issues and improve overall service quality. May be required to participate in on-call rotations to provide after-hours support to customers as needed on occasion. Contribute to process improvement initiatives, and work with management to implement changes to improve service quality and efficiency. Provide training and mentoring to junior team members to help them develop their technical skills and provide high-quality customer service. Maintain a high level of professionalism and positive attitude and always represent the organization in a positive and professional manner. Participate in incident response and problem management activities, working closely with other teams to investigate and resolve complex technical issues. Configure and troubleshoot hardware devices and provide technical support to users. The successful candidate will need to be able to handle a broad range of technical and customer service challenges, while working collaboratively with other teams to ensure the highest level of service quality and customer satisfaction. Preferred candidate profile Bachelors degree in computer science or related field Minimum 2 years in Server Administration environment Proven experience in triage, with the ability to quickly identify and resolve technical issues. Solid understanding of cloud platforms such as AWS, Azure, or Google Cloud. Experience with troubleshooting and technical support the following technologies Technical expertise and experience supporting Server infrastructure; Private Cloud / Public Cloud IaaS, PaaS, Hypervisors, Microsoft Server Operating System, Linux, End User / Modern Workplace Management and support; Microsoft Intune (EndPoint Manager), Windows / MAC Operating Systems, Office 365, Common off the Shelf Software (COTS) Server Platforms / Applications; Microsoft Exchange Server, Microsoft SQL Server, Azure Virtual Desktop, Citrix Server Strong customer service skills, with the ability to communicate technical information to non-technical customers Understanding of Service Desk processes and ideally ticketing systems (e.g. ConnectWise) Strong problem-solving and troubleshooting skills Ability to work independently and as part of a team Excellent communication and interpersonal skills Flexible schedule, with the ability to work evenings, weekends, and holidays as needed - rotating roster Ability to multitask and prioritize in a fast-paced environment Strong team player, with the ability to work collaboratively with other team members and support teams Perks and benefits Oreta takes pride in providing a service of excellence to our customers and looking after our employees who enable our business to succeed. The successful applicant will enjoy working in the Chandigarh highly driven team members (the Oreos), where ideas are always welcome and ongoing training and development is strongly encouraged. Employees are rewarded with monthly team events, Employee of the Month, just to name a few of the perks

About The Role Key Responsibilities Supporting and preserving the Virtual Desktop setup Manage Citrix Xen Desktop and Citrix XenApp environment Update Virtual machine images using available methods Maintain patch and vulnerability compliance across entire virtual desktop ecosystem. Provide operational support and requests for virtual systems. Perform problem management activities and tier-three support in problem / issue escalations. Citrix Xen Desktop Citrix XenApp Citrix DaaS Citrix MCS NetScaler Deep Windows 7/10/11OS knowledge Windows Server knowledge Basic network troubleshooting Basic application troubleshooting Proficient in a ticketing system Excellent written and verbal communication skills Ability to multi-task, prioritize, coordinate, work well under pressure and meet deadline Primary skills Citrix Admin Secondary skills XenApp Xendesktop Virtual desktop

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Job Title:Citrix, VDI AdministratorL2 Support Engineer - Citrix, VDI, AVD, PVS, App Layering, Windows 365 and RDSJob Summary :We are looking for an L2 Support Engineer to handle daily operational support and troubleshooting for Citrix XenApp/XenDesktop, Virtual Desktop Infrastructure (VDI), Azure Virtual Desktop (AVD), Citrix Provisioning Services (PVS), App Layering, Windows 365 (W365) and RDS. The candidate will work closely with the L1 and L3 teams to ensure smooth operation, resolve user issues, and execute routine maintenance tasks.________________________________________Key Responsibilities:Support and Maintenance: Provide day-to-day operational support for Citrix XenApp/XenDesktop environments, including user session troubleshooting and application delivery issues. Assist with basic administration and support for Azure Virtual Desktop (AVD) and Windows 365 (W365) virtual desktops. Monitor and support Citrix PVS, ensuring desktops are provisioned and operating as expected. Resolve basic issues related to Citrix App Layering, such as layer updates or application conflicts. Configure and administer Microsoft RDS environments for multi-user access. Optimize RDS for high availability and performance. Manage and maintain Windows Server environments, including DNS, DHCP, and GPOs. Perform regular server health checks, monitoring, and performance tuning.Incident and Request Management: Handle escalations from the L1 support team and resolve incidents within SLAs. Respond to user issues related to login failures, session performance, and application access. Assist with provisioning, de-provisioning, and updating of virtual desktops in W365 and AVD environments.Monitoring and Reporting: Use tools like Citrix Director, Azure Monitor, and vendor dashboards to monitor VDI environments and identify potential issues. Log and document issues, changes, and resolutions in the ticketing system.Basic Administration and Updates: Perform regular updates to Citrix images, PVS vDisks, and AVD/W365 session hosts under guidance from L3 engineers. Execute minor configuration changes, including Citrix policies, user profile adjustments (FSLogix or UPD), and session timeouts. Assist in implementing application or OS layer updates in Citrix App Layering.Collaboration and Escalation: Collaborate with L3 engineers to escalate unresolved or complex issues. Work with cross-functional teams to ensure smooth delivery of virtual desktop services. Participate in team meetings and contribute to knowledge-sharing initiatives.________________________________________Required Skills and Experience: 2–4 years of experience in supporting Citrix XenApp/XenDesktop environments. Basic knowledge of Azure Virtual Desktop (AVD) and Windows 365 (W365) administration. Familiarity with Citrix PVS (Provisioning Services) for image delivery. Understanding of Citrix App Layering for application and OS updates. Experience with Windows Server (2016/2019/2022), Active Directory, and basic Group Policy troubleshooting. Hands-on experience with user profile management tools like FSLogix or UPD. Ability to analyze and resolve common VDI-related issues such as session slowness, application failures, and profile loading errors.________________________________________Preferred Skills: Basic scripting knowledge (PowerShell) for repetitive tasks. Experience with monitoring tools like Citrix Director, Azure Monitor, or similar. Understanding of ITIL processes for incident, problem, and change management.________________________________________Certifications (Optional): CCA-V (Citrix Certified Associate – Virtualization) Microsoft Certified:Azure Fundamentals ITIL Foundation________________________________________Key Competencies: Strong troubleshooting and analytical skills. Good communication skills for interacting with users and team members. Ability to prioritize tasks and work under pressure. Eagerness to learn and grow in a fast-paced environment Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, providing hardware/software support and implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Ensure smooth operation of production and development systems. Troubleshoot and resolve hardware and software issues. Implement technology at the operating system-level. Collaborate with team members to provide technical support. Document and maintain system configurations. Professional & Technical Skills: Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Administration. Strong understanding of system administration. Experience in troubleshooting hardware and software issues. Knowledge of network configurations and protocols. Familiarity with server maintenance and monitoring. Additional Information: The candidate should have a minimum of 3 years of experience in Citrix Virtual Apps and Desktop Administration. This position is based at our Kolkata office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education L2 Support Engineer - Citrix, VDI, AVD, PVS, App Layering, and Windows 365________________________________________Job Summary :We are looking for an L2 Support Engineer to handle daily operational support and troubleshooting for Citrix XenApp/XenDesktop, Virtual Desktop Infrastructure (VDI), Azure Virtual Desktop (AVD), Citrix Provisioning Services (PVS), App Layering, and Windows 365 (W365). The candidate will work closely with the L1 and L3 teams to ensure smooth operation, resolve user issues, and execute routine maintenance tasks.________________________________________Key Responsibilities:Support and Maintenance: Provide day-to-day operational support for Citrix XenApp/XenDesktop environments, including user session troubleshooting and application delivery issues. Assist with basic administration and support for Azure Virtual Desktop (AVD) and Windows 365 (W365) virtual desktops. Monitor and support Citrix PVS, ensuring desktops are provisioned and operating as expected. Resolve basic issues related to Citrix App Layering, such as layer updates or application conflicts.Incident and Request Management: Handle escalations from the L1 support team and resolve incidents within SLAs. Respond to user issues related to login failures, session performance, and application access. Assist with provisioning, de-provisioning, and updating of virtual desktops in W365 and AVD environments.Monitoring and Reporting: Use tools like Citrix Director, Azure Monitor, and vendor dashboards to monitor VDI environments and identify potential issues. Log and document issues, changes, and resolutions in the ticketing system.Basic Administration and Updates: Perform regular updates to Citrix images, PVS vDisks, and AVD/W365 session hosts under guidance from L3 engineers. Execute minor configuration changes, including Citrix policies, user profile adjustments (FSLogix or UPD), and session timeouts. Assist in implementing application or OS layer updates in Citrix App Layering.Collaboration and Escalation: Collaborate with L3 engineers to escalate unresolved or complex issues. Work with cross-functional teams to ensure smooth delivery of virtual desktop services. Participate in team meetings and contribute to knowledge-sharing initiatives.________________________________________Required Skills and Experience: 2–4 years of experience in supporting Citrix XenApp/XenDesktop environments. Basic knowledge of Azure Virtual Desktop (AVD) and Windows 365 (W365) administration. Familiarity with Citrix PVS (Provisioning Services) for image delivery. Understanding of Citrix App Layering for application and OS updates. Experience with Windows Server (2016/2019/2022), Active Directory, and basic Group Policy troubleshooting. Hands-on experience with user profile management tools like FSLogix or UPD. Ability to analyze and resolve common VDI-related issues such as session slowness, application failures, and profile loading errors.________________________________________Preferred Skills: Basic scripting knowledge (PowerShell) for repetitive tasks. Experience with monitoring tools like Citrix Director, Azure Monitor, or similar. Understanding of ITIL processes for incident, problem, and change management.________________________________________Certifications (Optional): CCA-V (Citrix Certified Associate – Virtualization) Microsoft Certified:Azure Fundamentals ITIL Foundation________________________________________Key Competencies: Strong troubleshooting and analytical skills. Good communication skills for interacting with users and team members. Ability to prioritize tasks and work under pressure. Eagerness to learn and grow in a fast-paced environment." Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, providing hardware/software support and implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Ensure timely resolution of technical issues. Collaborate with cross-functional teams to troubleshoot and resolve system issues. Document troubleshooting steps and solutions for future reference. Stay updated with the latest technologies and industry trends. Provide training and guidance to junior team members. Professional & Technical Skills: Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Administration. Strong understanding of virtualization technologies. Experience in managing Citrix environments. Knowledge of networking concepts and protocols. Hands-on experience in troubleshooting server and network issues. Additional Information: The candidate should have a minimum of 3 years of experience in Citrix Virtual Apps and Desktop Administration. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education

Position : Citrix Operations Manager Location : Mumbai Shift Timing : General (Availability 24*7) Job Responsibilities : Work on Desktop & Server Virtualization along with L2 & SMEs Working major incidents and provide permanent fix Document RCAs of major incidents Prepare POA and implement major changes in infra Work on incident \ issues escalated by L2/L3 team Work on creating LUN, shared storage and mapped to Hypervisor Work along with OEM during major incidents and share relevant logs, implement solutions provided by OEM Manage SLA and Availability of Services Ability to manage the existing L2/L3 team Primary Skill Set : Overall 10+ years in IT Infrastructure experience with minimum 6+ years in Citrix Desktop Virtualization & VMWare/Azure (Microsoft) Proficient in Desktop & Server Virtualization Basic understanding on storage and connectivity fundamentals Concepts & Architecture of Citrix and other virtualization platform Good Understanding of Active Directory, Group Policies, User Managements Secondary Skill Set NA Experience 10+ years of total and relevant 6+ years of experience in managing IT Infra with Citrix Desktop Virtualization Soft Skill Good/Excellent Communication Skills (Speak, Read, Write) Report Writing Analytical & problem-solving skills Good presentation skills Ability to interact with internal/external clients and handle escalations Willingness to Continually Learn Team Player & People Management Skills Education Any Graduate, preferably from IT background Preferably MCP Certified 1

Experience in IT Infrastructure with Citrix Desktop Virtualization Proficient in Citrix XenApp & Xendesktop, XenServer implementation and configuration Experience in Citrix Desktop Virtualization Experience in Citrix XenApp & Xendesktop, XenServer / ESXi / HyperV / Nutanix Experience in PVS/MVS/SF/License Server Desktop & Server Virtualization Understanding on storage and connectivity fundamentals Good Understanding of Active Directory, Group Policies, User Managements Work on Desktop & Server Virtualization along with L2 & SMEs. Work on major incidents and provide permanent fix Document RCAs of major incidents. Prepare POA and implement major changes in infra Work on incident / issues escalated by L2 team and provide permanent fix. Work on creating LUN, shared storage and mapped to Hypervisor. Work along with OEM during major incidents and share relevant logs, implement solutions provided by OEM 100% Fluency on English. Good verbal and Written Communication Good Team player work with senior team members, conduct technical session, mentoring L1 team members Ability to achieve the highest level of customer satisfaction. Self-motivated and Results oriented. Train L1 and other support team members. A demonstrated positive and proactive approach Expected to work US and UK shifts based on the organizational needs and be available to be on- call on a rotational basis including night shifts Overall 4-9 years of experience in managing IT Infra with Citrix Desktop Virtualization Good/Excellent Communication Skills (Speak, Read, Write) Team player, Self-Starter and resourceful Analytical & problem-solving skills Ability to achieve customer satisfaction Willingness to Continually Learn Team Player & People Management Skills Any Graduate in Information Technology

Feather Thread Corporation is looking for Citrix Administrator to join our dynamic team and embark on a rewarding career journey. Office Management:Oversee general office operations, including maintenance of office supplies, equipment, and facilities Manage incoming and outgoing correspondence, including mail, email, and phone calls Coordinate meetings, appointments, and travel arrangements for staff members as needed Administrative Support:Provide administrative support to management and staff, including scheduling meetings, preparing documents, and organizing files Assist with the preparation of reports, presentations, and other materials for internal and external stakeholders Maintain accurate records and databases, ensuring data integrity and confidentiality Communication and Coordination:Serve as a point of contact for internal and external stakeholders, including clients, vendors, and partners Facilitate communication between departments and team members, ensuring timely and effective information flow Coordinate logistics for company events, meetings, and conferences Documentation and Compliance:Assist with the development and implementation of company policies, procedures, and guidelines Maintain compliance with regulatory requirements and industry standards Ensure proper documentation and record-keeping practices are followed Project Support:Provide support to project teams by assisting with project coordination, documentation, and tracking of tasks and deadlines Collaborate with team members to ensure project deliverables are met on time and within budget

About The Role Do ?¢ Excellent communication skills ?¢ Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. ?¢ Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. ?¢ Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support ?¢ Answer incoming calls and respond to customer??s emails in timely manner. ?¢ Manage and resolve customer complaints. ?¢ Identify and escalate issues to supervisors as and when needed. ?¢ Provide product and service information to customers. ?¢ Research required information using available resources and Offer Solution to customers. ?¢ Research, identify, and resolve customer complaints using applicable software. ?¢ Route calls and tickets to appropriate resources and Domains who can best support he user, ?¢ Document all call information according to standard operating procedures. ?¢ Recognize, document, and alert the management team of trends in customer calls. ?¢ Create SOPs for new Issues and resolution given. ?¢ Complete call logs and reports.

About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

About The Role Do ?¢ Excellent communication skills ?¢ Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. ?¢ Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. ?¢ Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support ?¢ Answer incoming calls and respond to customer??s emails in timely manner. ?¢ Manage and resolve customer complaints. ?¢ Identify and escalate issues to supervisors as and when needed. ?¢ Provide product and service information to customers. ?¢ Research required information using available resources and Offer Solution to customers. ?¢ Research, identify, and resolve customer complaints using applicable software. ?¢ Route calls and tickets to appropriate resources and Domains who can best support he user, ?¢ Document all call information according to standard operating procedures. ?¢ Recognize, document, and alert the management team of trends in customer calls. ?¢ Create SOPs for new Issues and resolution given. ?¢ Complete call logs and reports.

About The Role Do ?¢ Excellent communication skills ?¢ Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. ?¢ Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. ?¢ Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support ?¢ Answer incoming calls and respond to customer??s emails in timely manner. ?¢ Manage and resolve customer complaints. ?¢ Identify and escalate issues to supervisors as and when needed. ?¢ Provide product and service information to customers. ?¢ Research required information using available resources and Offer Solution to customers. ?¢ Research, identify, and resolve customer complaints using applicable software. ?¢ Route calls and tickets to appropriate resources and Domains who can best support he user, ?¢ Document all call information according to standard operating procedures. ?¢ Recognize, document, and alert the management team of trends in customer calls. ?¢ Create SOPs for new Issues and resolution given. ?¢ Complete call logs and reports.