146 Xendesktop Jobs - Page 3

Details: Job Description Looking for a highly skilled and experienced Citrix Lead to oversee the design, implementation, and management of our Citrix infrastructure. The ideal candidate will have a deep understanding of Citrix technologies and a proven track record of leading teams to deliver high-quality virtual desktop and application solutions. You will collaborate closely with cross-functional teams to ensure the seamless delivery of services that meet business requirements. Lead and mentor a team of Citrix administrators and engineers, fostering a culture of collaboration, innovation, and continuous improvement. Conduct regular performance reviews and identify training opportunities for team members. Ensure high availability, reliability, and security of the Citrix infrastructure, including Citrix ADC (NetScaler), Citrix Cloud, and associated services. Provides Subject Matter Expertise on applicable technologies Manage end-to-end project lifecycles for Citrix-related initiatives, including upgrades, migrations, and new deployments. Collaborate with stakeholders to define project scope, timelines, budgets, and deliverables, ensuring alignment with organizational goals. Implement monitoring solutions to track the performance of Citrix services, analyze metrics, and proactively address potential issues. Optimize Citrix configurations and resources to enhance performance and user experience. Proven experience in a leadership role, managing teams and projects. Oversee the design, implementation, and management of the Citrix environment, including Citrix Virtual Apps and Desktops. Ensure high availability, performance, and security of the Citrix infrastructure. Lead and manage Citrix-related projects, ensuring alignment with business objectives and timely delivery of solutions. Collaborate with cross-functional teams to define project scope, requirements, and milestones. Ensure that the Citrix infrastructure adheres to security best practices and compliance requirements, including data protection and user access controls. Provide required inputs to stakeholders involved in case of critical incidents like outages. Act as a point of escalation for complex technical issues, providing advanced troubleshooting and resolution. Develop and maintain comprehensive documentation for processes, configurations, and troubleshooting procedures. Conduct regular security assessments and audits, implementing necessary changes to maintain compliance. Establish and maintain documentation for processes, configurations, and troubleshooting guidelines. Implement monitoring solutions to proactively identify and resolve performance issues in the Citrix environment. Analyze performance metrics and generate reports for management. Work closely with other IT teams (network, security, application support) to ensure seamless integration and operation of the Citrix environment. Liaise with vendors and third-party service providers to support ongoing operations and enhancements. Develop and enforce best practices for Citrix environment management and security compliance. Stay up-to-date with industry trends and advancements in Citrix technologies and recommend improvements. Strong problem-solving abilities and a proactive mindset. Ability to work effectively under pressure and manage multiple priorities. Job Requirements Details: Have significant experience in implementation & troubleshooting of Citrix environments starting with legacy versions XenApp 6, 6.5 and XenDesktop 7.x environments including latest CVAD on-prem/cloud, installing, configuring, managing/maintaining, and troubleshooting. Have expertise in Infrastructure, Delivery Management, system analysis, design, development & implementation, customer relationship and resource management. Proficiency in Windows Server administration, networking, and security principles. Experience with scripting languages (e.g., PowerShell) for automation tasks will be an added advantage. Exposure to Hybrid Citrix Cloud model having control layer on Citrix cloud and on-prem Storefronts, on-prem workloads (globally distributed) and on-prem ADCs (VPX/MPX). Expertise and hands-on experience in Citrix provisioning services like PVS and MCS. Experience in supporting PVS environment including maintaining PVS servers, load balancing, VDisks, creating new versions, etc. Hands-on experience in configuring workspace management tools like Citrix WEM. Hands-on experience in managing Citrix Netscalers (ADCs). Experience in configuring load balancer (Internal and External) and using Application Gateway for SSL offloading. Managing hybrid Identity solutions by using Azure Active directory and Domain Services. Possess excellent interpersonal, communication, quick learning, and analytical skills with demonstrated abilities in troubleshooting & remote resolving. Working in Production and Incident Management, requests received from client & customers as per ITIL process. Installing and configuring Citrix cloud connectors and adding them to the appropriate resource locations. Proven skills in Microsoft cloud technologies including Office 365, Azure, Azure AD, Intune, AD connect; ADFS, SSO, WAP and etc. Experience in implementing and troubleshooting Active Directory, GPO and other adjacent Windows server services like DNS, DHCP, DFS, print services, CA, IIS etc. Good knowledge of infrastructure monitoring tools like ControlUP, SCCM, etc. Experience in working/acting on Security bulletin released the vendors and fixing/remediating the vulnerabilities. Participated in Root Cause Analysis in Problem Management lifecycle activities Configured multiple stores of different domains in a single storefront in a CCVAD environment. Customization of Storefront/Workspace URL GUI. Published applications and desktops using tags, which is useful to publish resources from specific servers in a delivery group. Familiar with common technologies for backup, archiving, and system administration Monitoring the Citrix Internal and External environments using Citrix Director and Monitor (Cloud). Good knowledge and hands-on experience in configuring user profile solutions, like Citrix UPM, FsLogix, etc. Proven technical troubleshooting experience in all Citrix products. Execute daily support functions and processes along with predetermined tasks and activities. Monitoring activities of the team like day-to-day health monitoring activity, progress of tickets/incidents, addressing concerns/client escalations. Preparation of Knowledge Articles for the day-to-day incidents which help in self-troubleshooting the issues. Good experience of ticketing tools like ServiceNow, Remedy, SysAid, etc. Certifications in relevant technologies. Show more Show less

Mandatory skills: AWS Devops, Kubernetes, Docker, Python scripting (Basic/intermediate), Azure, Basics of citrix (optional) Strong knowledge of Linux/Unix systems and command line tools. Proficiency in scripting languages such as Python, Shell, or Perl. Experience with configuration management tools like Ansible, Puppet, or Chef. Familiarity with cloud platforms like AWS, Azure, or Google Cloud. Understanding of networking principles and protocols (TCP/IP, HTTP, DNS, etc.). Knowledge of containerization technologies (Docker, Kubernetes) and orchestration tools. Expertise in monitoring and logging tools such as Prometheus, Grafana, ELK stack, or Splunk. (Optional - But Good to Know) Experience with Citrix technologies such as XenApp, XenDesktop, and NetScaler Support the administration and engineering of the Citrix environment. Work with Citrix Provisioning Server, SQL Database, and Citrix License Server. Experienced knowledge of virtualization technologies such as VMware or Hyper-V Strong problem-solving and troubleshooting skills, with the ability to analyze and resolve complex technical issues. Excellent communication and collaboration skills to work effectively with cross-functional teams. Strong attention to detail and ability to work in a fast-paced, dynamic environment. Terraform basic syntax and GitLab CI/CD configuration, pipelines, jobs Cloud resources provisioning and configuration through CLI/API Understanding of how to do basic queries in logs tools for general questions Operating system (Linux) configuration, package management, startup and troubleshooting Block and object storage configuration Networking VPCs, proxies and CDNs Show more Show less

Company Overview Viraaj HR Solutions is a leading provider of HR services and solutions in India, focused on enhancing organizational efficiency through tailored programs and strategies. Our mission is to empower businesses by connecting them with top talent and ensuring seamless operations. Our culture emphasizes teamwork, professional growth, and innovative problem-solving, making Viraaj HR Solutions a unique workplace for career development. Role Responsibilities Configure and maintain Citrix environments for optimal performance. Provide user support for Citrix-related issues and requests. Monitor and analyze system performance metrics. Diagnose and troubleshoot technical problems promptly. Implement backup and recovery solutions for Citrix systems. Ensure security protocols are in place and up to date. Create and maintain documentation of system configurations and procedures. Work with cross-functional teams to streamline Citrix deployments. Participate in planning and execution of Citrix upgrades. Evaluate and recommend new technologies for system improvements. Manage user access and permissions within the Citrix environment. Provide training and guidance to users on Citrix applications. Assist in disaster recovery planning and exercises. Collaborate with IT teams to enhance infrastructure support. Stay updated with Citrix latest features and best practices. Qualifications Bachelor’s degree in Computer Science, Information Technology, or related field. Proven experience in Citrix administration or related role. Strong understanding of virtualization technologies. Familiarity with Windows Server environments. Experience with Citrix XenApp and XenDesktop. Knowledge of networking concepts and protocols. Ability to troubleshoot hardware and software issues. Excellent communication and interpersonal skills. Ability to work collaboratively in a team environment. Detail-oriented with strong organizational skills. Relevant certifications (e.g., Citrix Certified Administrator) preferred. Ability to manage multiple tasks and meet deadlines. Experience in scripting or automation is a plus. Proficient in documentation and technical writing. Strong analytical and problem-solving skills. Willingness to stay updated with industry trends. Skills: technical writing,security management,troubleshooting,backup solutions,documentation,citrix administration,system administration,automation,windows server environments,team collaboration,citrix xenapp,networking concepts,project management,virtualization technologies,system monitoring,citrix xendesktop,scripting,performance tuning Show more Show less

Job Description Primary Skills required. Strong knowledge of Linux/Unix systems and command line tools. Proficiency in scripting languages such as Python, Shell, or Perl. Experience with configuration management tools like Ansible, Puppet, or Chef. Familiarity with cloud platforms like AWS, Azure, or Google Cloud. Understanding of networking principles and protocols (TCP/IP, HTTP, DNS, etc.). Knowledge of containerization technologies (Docker, Kubernetes) and orchestration tools. Expertise in monitoring and logging tools such as Prometheus, Grafana, ELK stack, or Splunk. (Optional - But Good to Know) Experience with Citrix technologies such as XenApp, XenDesktop, and NetScaler Support the administration and engineering of the Citrix environment. Work with Citrix Provisioning Server, SQL Database, and Citrix License Server. Experienced knowledge of virtualization technologies such as VMware or Hyper-V Strong problem-solving and troubleshooting skills, with the ability to analyze and resolve complex technical issues. Excellent communication and collaboration skills to work effectively with cross-functional teams. Strong attention to detail and ability to work in a fast-paced, dynamic environment. Terraform basic syntax and GitLab CI/CD configuration, pipelines, jobs Cloud resources provisioning and configuration through CLI/API Understanding of how to do basic queries in logs tools for general questions Operating system (Linux) configuration, package management, startup and troubleshooting Block and object storage configuration Networking VPCs, proxies and CDNs Secondary Skills Required For The Role. Bachelor's degree in computer science, engineering, or a related field. Proven experience as a Site Reliability Engineer or a similar role. Solid understanding of software development methodologies and DevOps principles. Experience with agile and iterative development processes. Certification in relevant technologies or frameworks is a plus (e.g., AWS Certified DevOps Engineer, Certified Kubernetes Administrator). Familiarity with continuous integration/continuous deployment (CI/CD) pipelines. Experience with source control systems such as Git or SVN. Knowledge of security best practices and experience implementing security measures in a production environment. Ability to work independently and handle multiple projects and priorities simultaneously. Strong analytical and problem-solving skills, with a focus on continuous improvement and automation. Role & Responsibilities Of The Profile Design and implement highly available and scalable systems, ensuring the reliability and performance of the company's website or application. Collaborate with cross-functional teams to define and establish service level objectives (SLOs) and service level agreements (SLAs) for critical systems. Monitor systems and applications, proactively identifying and resolving any performance bottlenecks or availability issues. Develop and maintain monitoring tools, alerts, and dashboards to provide visibility into system health and performance. Conduct post-incident analyses to identify root causes and implement preventive measures to avoid future incidents. Automate repetitive tasks and processes to improve efficiency and reduce manual intervention. Create and maintain documentation for system architecture, configuration, and troubleshooting procedures. Perform capacity planning and resource allocation to ensure optimal system performance and scalability. Collaborate with development teams to implement and deploy new features and enhancements, ensuring they meet reliability and performance standards. Stay up to date with industry best practices, new technologies, and emerging trends in site reliability engineering. Objectives of this role Run the production environment by monitoring availability and taking a holistic view of system health Build software and systems to manage platform infrastructure and applications Improve reliability, quality, and time-to-market of our suite of software solutions Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating for continual improvement Provide primary operational support and engineering for multiple large-scale distributed software applications Show more Show less

Job Description Technical Expertise Required Primary Skills Required. Strong knowledge of Linux/Unix systems and command line tools. Proficiency in scripting languages such as Python, Shell, or Perl. Experience with configuration management tools like Ansible, Puppet, or Chef. Familiarity with cloud platforms like AWS, Azure, or Google Cloud. Understanding of networking principles and protocols (TCP/IP, HTTP, DNS, etc.). Knowledge of containerization technologies (Docker, Kubernetes) and orchestration tools. Expertise in monitoring and logging tools such as Prometheus, Grafana, ELK stack, or Splunk. (Optional - But Good to Know) Experience with Citrix technologies such as XenApp, XenDesktop, and NetScaler Support the administration and engineering of the Citrix environment. Work with Citrix Provisioning Server, SQL Database, and Citrix License Server. Experienced knowledge of virtualization technologies such as VMware or Hyper-V Strong problem-solving and troubleshooting skills, with the ability to analyze and resolve complex technical issues. Excellent communication and collaboration skills to work effectively with cross-functional teams. Strong attention to detail and ability to work in a fast-paced, dynamic environment. Terraform basic syntax and GitLab CI/CD configuration, pipelines, jobs Cloud resources provisioning and configuration through CLI/API Understanding of how to do basic queries in logs tools for general questions Operating system (Linux) configuration, package management, startup and troubleshooting Block and object storage configuration Networking VPCs, proxies and CDNs Secondary Skills Required For The Role. Bachelor's degree in computer science, engineering, or a related field. Proven experience as a Site Reliability Engineer or a similar role. Solid understanding of software development methodologies and DevOps principles. Experience with agile and iterative development processes. Certification in relevant technologies or frameworks is a plus (e.g., AWS Certified DevOps Engineer, Certified Kubernetes Administrator). Familiarity with continuous integration/continuous deployment (CI/CD) pipelines. Experience with source control systems such as Git or SVN. Knowledge of security best practices and experience implementing security measures in a production environment. Ability to work independently and handle multiple projects and priorities simultaneously. Strong analytical and problem-solving skills, with a focus on continuous improvement and automation. Role & Responsibilities Of The Profile Design and implement highly available and scalable systems, ensuring the reliability and performance of the company's website or application. Collaborate with cross-functional teams to define and establish service level objectives (SLOs) and service level agreements (SLAs) for critical systems. Monitor systems and applications, proactively identifying and resolving any performance bottlenecks or availability issues. Develop and maintain monitoring tools, alerts, and dashboards to provide visibility into system health and performance. Conduct post-incident analyses to identify root causes and implement preventive measures to avoid future incidents. Automate repetitive tasks and processes to improve efficiency and reduce manual intervention. Create and maintain documentation for system architecture, configuration, and troubleshooting procedures. Perform capacity planning and resource allocation to ensure optimal system performance and scalability. Collaborate with development teams to implement and deploy new features and enhancements, ensuring they meet reliability and performance standards. Stay up to date with industry best practices, new technologies, and emerging trends in site reliability engineering. Objectives of this role Run the production environment by monitoring availability and taking a holistic view of system health Build software and systems to manage platform infrastructure and applications Improve reliability, quality, and time-to-market of our suite of software solutions Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating for continual improvement Provide primary operational support and engineering for multiple large-scale distributed software applications Show more Show less

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. ? ? ? ? Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Do ¢ Excellent communication skills ¢ Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. ¢ Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. ¢ Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support ¢ Answer incoming calls and respond to customers emails in timely manner. ¢ Manage and resolve customer complaints. ¢ Identify and escalate issues to supervisors as and when needed. ¢ Provide product and service information to customers. ¢ Research required information using available resources and Offer Solution to customers. ¢ Research, identify, and resolve customer complaints using applicable software. ¢ Route calls and tickets to appropriate resources and Domains who can best support he user, ¢ Document all call information according to standard operating procedures. ¢ Recognize, document, and alert the management team of trends in customer calls. ¢ Create SOPs for new Issues and resolution given. ¢ Complete call logs and reports. ? ? ? ? Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. ? ? ? ? Mandatory Skills: Desktop Support. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. ? ? ? ? Mandatory Skills: Desktop Support. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. ? ? ? ? Mandatory Skills: IT Operations Management. Experience3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. ? ? ? ? Mandatory Skills: Desktop Support. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Do ?¢ Excellent communication skills ?¢ Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. ?¢ Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. ?¢ Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support ?¢ Answer incoming calls and respond to customer??s emails in timely manner. ?¢ Manage and resolve customer complaints. ?¢ Identify and escalate issues to supervisors as and when needed. ?¢ Provide product and service information to customers. ?¢ Research required information using available resources and Offer Solution to customers. ?¢ Research, identify, and resolve customer complaints using applicable software. ?¢ Route calls and tickets to appropriate resources and Domains who can best support he user, ?¢ Document all call information according to standard operating procedures. ?¢ Recognize, document, and alert the management team of trends in customer calls. ?¢ Create SOPs for new Issues and resolution given. ?¢ Complete call logs and reports. ? ? ? ? Mandatory Skills: Tools Development-Software Engineering. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. ? ? ? ? Mandatory Skills: Tools Development-Software Engineering. Experience3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Do ?¢ Excellent communication skills ?¢ Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. ?¢ Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. ?¢ Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support ?¢ Answer incoming calls and respond to customer??s emails in timely manner. ?¢ Manage and resolve customer complaints. ?¢ Identify and escalate issues to supervisors as and when needed. ?¢ Provide product and service information to customers. ?¢ Research required information using available resources and Offer Solution to customers. ?¢ Research, identify, and resolve customer complaints using applicable software. ?¢ Route calls and tickets to appropriate resources and Domains who can best support he user, ?¢ Document all call information according to standard operating procedures. ?¢ Recognize, document, and alert the management team of trends in customer calls. ?¢ Create SOPs for new Issues and resolution given. ?¢ Complete call logs and reports. ? ? ? ? Mandatory Skills: Tools Development-Software Engineering. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. ? ? ? ? Mandatory Skills: Desktop Support. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Do ?¢ Excellent communication skills ?¢ Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. ?¢ Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. ?¢ Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support ?¢ Answer incoming calls and respond to customer??s emails in timely manner. ?¢ Manage and resolve customer complaints. ?¢ Identify and escalate issues to supervisors as and when needed. ?¢ Provide product and service information to customers. ?¢ Research required information using available resources and Offer Solution to customers. ?¢ Research, identify, and resolve customer complaints using applicable software. ?¢ Route calls and tickets to appropriate resources and Domains who can best support he user, ?¢ Document all call information according to standard operating procedures. ?¢ Recognize, document, and alert the management team of trends in customer calls. ?¢ Create SOPs for new Issues and resolution given. ?¢ Complete call logs and reports. ? ? ? ? Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. ? ? ? ? Mandatory Skills: Desktop Support. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. ? ? ? ? Mandatory Skills: Desktop Support. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. ? ? ? ? Mandatory Skills: Desktop Support. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. ? ? ? ? Mandatory Skills: Desktop Support. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. ? ? ? ? Mandatory Skills: Windows Server Admin. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job Summary : We are looking for a versatile and skilled IT professional to manage and optimize our virtual application, desktop delivery, and browser infrastructure across diverse platforms. The ideal candidate will have expertise in Citrix Cloud and Citrix Virtual Apps and Desktops (CVAD), Azure Virtual Desktop (AVD), Citrix NetScaler ADC, and Island Browser. This role involves designing, deploying, maintaining, and troubleshooting systems to ensure secure, efficient, and scalable solutions for enterprise needs. Collaboration with cross-functional teams and a focus on user experience and system reliability are key aspects of the position. Key Responsibilities : Design, deploy, and manage Citrix Cloud infrastructure, including resource locations, connectors, and integrations with cloud providers (e.g., Microsoft Azure, AWS). Administer and maintain Citrix Virtual Apps and Desktops (CVAD) environments to provide seamless virtual application and desktop delivery. Manage hybrid Citrix deployments, ensuring secure communication between on-premises environments and Citrix Cloud. Optimize the performance of Citrix environments through capacity planning, performance tuning, and regular updates. Troubleshoot and resolve issues related to Citrix Cloud and CVAD services, including user access and connectivity problems. Implement and maintain policies for application and desktop delivery, user profile management, and security compliance. Collaborate with IT teams to integrate Citrix solutions with enterprise systems and cloud infrastructure. Create and maintain detailed documentation for Citrix configurations, processes, and troubleshooting guides. Design and deploy Azure Virtual Desktop (AVD) environments, including host pools, application groups, and user assignments. Administer AVD infrastructure, ensuring optimal performance, reliability, and security. Configure virtual machines, storage, and networking components within Azure.

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education L2 Support Engineer - Citrix, VDI, AVD, PVS, App Layering, and Windows 365________________________________________Job Summary :We are looking for an L2 Support Engineer to handle daily operational support and troubleshooting for Citrix XenApp/XenDesktop, Virtual Desktop Infrastructure (VDI), Azure Virtual Desktop (AVD), Citrix Provisioning Services (PVS), App Layering, and Windows 365 (W365). The candidate will work closely with the L1 and L3 teams to ensure smooth operation, resolve user issues, and execute routine maintenance tasks.________________________________________Key Responsibilities:Support and Maintenance: Provide day-to-day operational support for Citrix XenApp/XenDesktop environments, including user session troubleshooting and application delivery issues. Assist with basic administration and support for Azure Virtual Desktop (AVD) and Windows 365 (W365) virtual desktops. Monitor and support Citrix PVS, ensuring desktops are provisioned and operating as expected. Resolve basic issues related to Citrix App Layering, such as layer updates or application conflicts.Incident and Request Management: Handle escalations from the L1 support team and resolve incidents within SLAs. Respond to user issues related to login failures, session performance, and application access. Assist with provisioning, de-provisioning, and updating of virtual desktops in W365 and AVD environments.Monitoring and Reporting: Use tools like Citrix Director, Azure Monitor, and vendor dashboards to monitor VDI environments and identify potential issues. Log and document issues, changes, and resolutions in the ticketing system.Basic Administration and Updates: Perform regular updates to Citrix images, PVS vDisks, and AVD/W365 session hosts under guidance from L3 engineers. Execute minor configuration changes, including Citrix policies, user profile adjustments (FSLogix or UPD), and session timeouts. Assist in implementing application or OS layer updates in Citrix App Layering.Collaboration and Escalation: Collaborate with L3 engineers to escalate unresolved or complex issues. Work with cross-functional teams to ensure smooth delivery of virtual desktop services. Participate in team meetings and contribute to knowledge-sharing initiatives.________________________________________Required Skills and Experience: 2–4 years of experience in supporting Citrix XenApp/XenDesktop environments. Basic knowledge of Azure Virtual Desktop (AVD) and Windows 365 (W365) administration. Familiarity with Citrix PVS (Provisioning Services) for image delivery. Understanding of Citrix App Layering for application and OS updates. Experience with Windows Server (2016/2019/2022), Active Directory, and basic Group Policy troubleshooting. Hands-on experience with user profile management tools like FSLogix or UPD. Ability to analyze and resolve common VDI-related issues such as session slowness, application failures, and profile loading errors.________________________________________Preferred Skills: Basic scripting knowledge (PowerShell) for repetitive tasks. Experience with monitoring tools like Citrix Director, Azure Monitor, or similar. Understanding of ITIL processes for incident, problem, and change management.________________________________________Certifications (Optional): CCA-V (Citrix Certified Associate – Virtualization) Microsoft Certified:Azure Fundamentals ITIL Foundation________________________________________Key Competencies: Strong troubleshooting and analytical skills. Good communication skills for interacting with users and team members. Ability to prioritize tasks and work under pressure. Eagerness to learn and grow in a fast-paced environment." Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, providing hardware/software support and implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Ensure timely resolution of technical issues. Collaborate with cross-functional teams to troubleshoot and resolve system issues. Document troubleshooting steps and solutions for future reference. Stay updated with the latest technologies and industry trends. Provide training and guidance to junior team members. Professional & Technical Skills: Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Administration. Strong understanding of virtualization technologies. Experience in managing Citrix environments. Knowledge of networking concepts and protocols. Hands-on experience in troubleshooting server and network issues. Additional Information: The candidate should have a minimum of 3 years of experience in Citrix Virtual Apps and Desktop Administration. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education

Mandatory Skills : Citrix Administration , Troubleshooting , Netscaler,ITIL, xenapp,Xendesktop,Stakeholder Management,Problem /Change Management Responsibilities: Lead the design and architecture of Citrix solutions, including XenApp, XenDesktop, and Netscaler, to meet business and technical requirements Develop and document detailed technical designs, including high-availability, disaster recovery, and scalability strategies Collaborate with stakeholders to understand business needs and translate them into technical requirements

We’re AtkinsRéalis, a world class Engineering Services and Nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. Created by the integration of long-standing organizations dating back to 1911, we are a world-leading professional services company dedicated to engineering a better future for our planet and its people. We deploy global capabilities locally to our clients and deliver unique end-to-end services across the whole life cycle of an asset including consulting, advisory & environmental services, intelligent networks & cybersecurity, design & engineering, procurement, project & construction management, operations & maintenance, decommissioning and capital. The breadth and depth of our capabilities are delivered to clients in key strategic sectors. News and information are available at www.atkinsrealis.com or follow us on LinkedIn. Our teams take great pride in delivering some of the world’s most prestigious projects. This success is driven by our talented people, whose diverse perspectives, expertise, and knowledge set us apart. Join us and you'll be part of our genuinely collaborative environment, where everyone is supported to make the most of their talents and expertise. When it comes to work-life balance, AtkinsRéalis is a great place to be. So, let's discuss how our flexible and remote working policies can support your priorities. We're passionate about are work while valuing each other equally. So, ask us about some of our recent pledges for Women's Equality and being a 'Disability Confident' and 'Inclusive Employer’. Requirements: Citrix Skill. More than 3 years of L1.5/L2 level of experience supporting Citrix & windows Infrastructure. Citrix certification, such as CCA-V, CCP-V, or CCE-V desirable. Strong knowledge of Citrix technologies such as XenDesktop (7.X/1912/2402), Licensing, Profile Management, Citrix Director, Storefront, Studio. Working experience with Citrix ADC, ADM technologies. Understanding of SSL certificate and to apply the certificates on Citrix products. Application management, publishing apps and troubleshooting. Good Knowledge on Citrix Migrations. Provide end to end support on Citrix issues. Strong analytical and problem-solving skills. Perform Citrix upgrades and updates, including security fixes. Planning and execution of production changes. Ability to work independently and in a team environment. Knowledge of Active directory and GPO is needed. Windows/VMware Skill. Minimum of 3-5 years of experience in supporting at least 2000+ server environment. Windows 2012/2016/2019 server platform. Good to have secondary skills on Windows and VMWare. Managing, supporting, and monitoring of VMware vSphere environment (7.x and above). Windows virtualization administration. Managing and monitoring server hardware (HPE server hardware). L1/L2 troubleshooting of infrastructure issues and fixing the alerts. Proactive maintenance and responding to user incidents. Soft Skills: Excellent communication and teamwork skills. Collaboration & Teamwork. Accountability & Ownership. Adaptability & Learning Agility. What We Can Offer You: Varied, interesting and meaningful work. A hybrid working environment with flexibility and great opportunities. Opportunities for training and, as the team grows, career progression or sideways moves. An opportunity to work within a large global multi-disciplinary consultancy on a mission to change the ways we approach business as usual. Why work for AtkinsRéalis? We at AtkinsRéalis are committed to developing its people both personally and professionally. Our colleagues have the advantage of access to a high ranging training portfolio and development activities designed to help make the best of individual’s abilities and talents. We also actively support staff in achieving corporate membership of relevant institutions. Meeting Your Needs: To help you get the most out of life in and outside of work, we offer employees ‘Total Reward’. Making sure you're supported is important to us. So, if you identify as having a disability, tell us ahead of your interview, and we’ll discuss any adjustments you might need. Additional Information: We are an equal opportunity, drug-free employer committed to promoting a diverse and inclusive community - a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. We care about your privacy and are committed to protecting your privacy. Please consult our Privacy Notice on our Careers site to know more about how we collect, use and transfer your Personal Data. Link: Equality, diversity & inclusion | Atkins India (atkinsrealis.com)