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1.0 - 4.0 years
4 - 8 Lacs
bengaluru
Work from Office
About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :The Desktop Virtualization Engineer is responsible for managing and supporting virtual desk...
Posted 2 weeks ago
4.0 - 9.0 years
4 - 8 Lacs
bengaluru
Work from Office
Your Role Hands-on experience with Citrix XenApp/XenDesktop 6.5/7.x. Strong knowledge of Windows Server administration and patching. Experience with Citrix PVS and Citrix DB (SQL Server). Familiarity with VMware infrastructure and Citrix failover procedures. Working knowledge of monitoring tools (Splunk, Spectrum). Basic understanding of networking and storage in Citrix context. Excellent communication and coordination skills. Ability to work independently and under pressure in a 24x7 environment. Your Profile Over 4+ years of experience in administering and supporting Citrix XenApp/XenDesktop 6.5/7.x environments. Primary expertise in Citrix technologies Expertise in Citrix NetScaler, Store...
Posted 2 weeks ago
4.0 - 8.0 years
7 - 15 Lacs
hyderabad
Work from Office
Role & responsibilities Understanding of Windows Servers and Windows 10/11 Good understanding of Citrix XenApp, XenDesktop systems and Citrix core components. Good understanding on vulnerabilities around Citrix platform and best-practice to remediate vulnerabilities. Experience in updating Citrix Golden images. Good understanding on user profiles. Understanding of GPO and Citrix policies. Working knowledge on ESX or other hypervisors. Good data analysis and trouble-shooting skills and highly focused towards Root Cause Analysis of frequently occurring issues
Posted 3 weeks ago
3.0 - 5.0 years
0 Lacs
hyderabad, telangana, india
On-site
Our Company We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks – can focus on achieving the incredible with data. If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data. The team The IT Service Desk Agent’s role is to provide professional, courteous, effective, and ad...
Posted 3 weeks ago
4.0 - 9.0 years
6 - 10 Lacs
hyderabad
Work from Office
Citrix SME Performed the VDA installation and upgradation Strong working Knowledge on Citrix policies. Monitoring Various Citrix Consoles including PVS Configuring Citrix Receiver on Client Devices. Monitoring XenDesktop Sites. Managing Desktop Catalogs and Groups. Monitoring Citrix servers by using Citrix Director. Creating, Configuring and Managing User Accounts and Groups in Domain. Exposure on installing and managing Windows server 2012/ 2016 and Windows 10 client OS Good knowledge in ITIL. Responsible for decommissioning the non-required VDI's. Installing and configuring Citrix Provisioning server for vdisk streaming. Creating pooled VDI's in PVS using Streamed wizard. PVS Versioning. H...
Posted 3 weeks ago
1.0 - 5.0 years
3 - 6 Lacs
ballari
Work from Office
Job Description Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve cu...
Posted 3 weeks ago
3.0 - 5.0 years
4 - 8 Lacs
mumbai
Work from Office
Job Description Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve cu...
Posted 3 weeks ago
3.0 - 5.0 years
4 - 8 Lacs
hyderabad
Work from Office
Job Description Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve cu...
Posted 3 weeks ago
1.0 - 5.0 years
3 - 6 Lacs
bengaluru
Work from Office
Job Description Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve cu...
Posted 3 weeks ago
1.0 - 5.0 years
3 - 6 Lacs
mumbai
Work from Office
Job Description Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve cu...
Posted 3 weeks ago
3.0 years
5 - 6 Lacs
thiruvananthapuram
On-site
3 - 5 Years 1 Opening Trivandrum Role description Support and maintain the desktop platform and its associated infrastructure. Participate in global desktop OS patch management and deployment activities. Create deployment packages and custom applications for enterprise environments. Act as the escalation point for APAC end-user services and drive timely resolutions. Bridge communication between Desktop Engineering and regional EUS support teams. Ensure APAC region-specific requirements are incorporated into global standards. Coach End User Service teams and Service Desk personnel on new and routine tasks. Recommend new end-user technologies to improve security, reliability, and user experien...
Posted 3 weeks ago
0 years
0 Lacs
trivandrum, kerala, india
On-site
Role Description Support and maintain the desktop platform and its associated infrastructure. Participate in global desktop OS patch management and deployment activities. Create deployment packages and custom applications for enterprise environments. Act as the escalation point for APAC end-user services and drive timely resolutions. Bridge communication between Desktop Engineering and regional EUS support teams. Ensure APAC region-specific requirements are incorporated into global standards. Coach End User Service teams and Service Desk personnel on new and routine tasks. Recommend new end-user technologies to improve security, reliability, and user experience. Participate in global technol...
Posted 3 weeks ago
1.0 - 5.0 years
3 - 6 Lacs
mumbai
Work from Office
Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaint...
Posted 3 weeks ago
5.0 years
0 Lacs
thiruvananthapuram
On-site
5 - 7 Years 1 Opening Trivandrum Role description Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide mentorship (Hierarchical or Lateral) to junior associates Outcomes: 1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer infrastructure and processes3) Perform analysis for driving incident reduction4) Escalate high priority incidents to customer and organization stakeholders for quicker resolution5) Contribute to planning and successful migration of platforms 6) Resolve enterprise trouble tickets within agreed SLA and raise problem t...
Posted 3 weeks ago
0 years
0 Lacs
trivandrum, kerala, india
On-site
Role Description Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide mentorship (Hierarchical or Lateral) to junior associates Outcomes 1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer infrastructure and processes3) Perform analysis for driving incident reduction4) Escalate high priority incidents to customer and organization stakeholders for quicker resolution5) Contribute to planning and successful migration of platforms 6) Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution7) ...
Posted 3 weeks ago
5.0 - 8.0 years
3 - 6 Lacs
coimbatore
Work from Office
Do €¢ Excellent communication skills €¢ Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. €¢ Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. €¢ Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support €¢ Answer incoming calls and respond to customer€™s emails in timely manner. €¢ Manage and resolve customer complaints. €¢ Identify and escalate issues to supervisors as and when needed. €¢ Provide product and service information to customers. €¢ Research required information using available resources and Offer Solution to customers. €¢ Research, identify...
Posted 3 weeks ago
1.0 - 5.0 years
3 - 6 Lacs
mumbai
Work from Office
Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaint...
Posted 3 weeks ago
7.0 years
0 Lacs
pune, maharashtra, india
Remote
FlexTrade Systems is a global leader in high performance multi-asset execution management and order management systems for equities, fixed income, foreign exchange, futures, and options. A pioneer in the field, FlexTrade is internationally recognized for introducing FlexTRADER®, the world’s first broker-neutral, execution management trading system, which allows clients to completely control and customize their execution workflows through a comprehensive ability to search/access liquidity while maintaining the confidentiality of their trading strategies. The Team: Our Windows Engineering Team works collaboratively across the globe, with local teams in every office providing operational suppor...
Posted 4 weeks ago
5.0 - 8.0 years
3 - 6 Lacs
mumbai, hyderabad
Work from Office
Do ¢ Excellent communication skills ¢ Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. ¢ Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. ¢ Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support ¢ Answer incoming calls and respond to customers emails in timely manner. ¢ Manage and resolve customer complaints. ¢ Identify and escalate issues to supervisors as and when needed. ¢ Provide product and service information to customers. ¢ Research required information using available resources and Offer Solution to customers. ¢ Research, identify, and resolv...
Posted 1 month ago
3.0 - 5.0 years
4 - 8 Lacs
hyderabad
Work from Office
Do • Excellent communication skills • Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. • Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. • Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support • Answer incoming calls and respond to customer’s emails in timely manner. • Manage and resolve customer complaints. • Identify and escalate issues to supervisors as and when needed. • Provide product and service information to customers. • Research required information using available resources and Offer Solution to customers. • Research, identify, and resol...
Posted 1 month ago
3.0 - 5.0 years
4 - 8 Lacs
mumbai
Work from Office
Do • Excellent communication skills • Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. • Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. • Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support • Answer incoming calls and respond to customer’s emails in timely manner. • Manage and resolve customer complaints. • Identify and escalate issues to supervisors as and when needed. • Provide product and service information to customers. • Research required information using available resources and Offer Solution to customers. • Research, identify, and resol...
Posted 1 month ago
5.0 - 8.0 years
3 - 6 Lacs
hyderabad
Work from Office
Do ¢ Excellent communication skills ¢ Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. ¢ Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. ¢ Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support ¢ Answer incoming calls and respond to customers emails in timely manner. ¢ Manage and resolve customer complaints. ¢ Identify and escalate issues to supervisors as and when needed. ¢ Provide product and service information to customers. ¢ Research required information using available resources and Offer Solution to customers. ¢ Research, identify, and resolv...
Posted 1 month ago
1.0 - 5.0 years
3 - 6 Lacs
mumbai
Work from Office
Do • Excellent communication skills • Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. • Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. • Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support • Answer incoming calls and respond to customer’s emails in timely manner. • Manage and resolve customer complaints. • Identify and escalate issues to supervisors as and when needed. • Provide product and service information to customers. • Research required information using available resources and Offer Solution to customers. • Research, identify, and resol...
Posted 1 month ago
3.0 - 5.0 years
4 - 8 Lacs
bengaluru
Work from Office
The Skills that are Key to this role Azure Virtual Machines, Azure Virtual Desktop (AVD) Hosting and Support working experience Expertise on Citrix technologies (web interface, storefront, Director, VDA, Receiver),Citrix XenDesktop, VMware, NetScaler, AppSense, Windows endpoint (thin & thick clients) technologies and PowerShell. Excellent troubleshooting skills on infrastructure related issues. Fundamentals Ability to handle both the infrastructures with minimal training. Knowledge in App-V, AppDNA and other associated technologies. Basic knowledge on performance monitoring tools like Splunk, Kibana will be a value add. Knowledge on networking and storage is an added advantage. Analyze probl...
Posted 1 month ago
3.0 years
0 Lacs
greater chennai area
Remote
Position Description Company Profile: Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE ...
Posted 1 month ago
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