214 Xenapp Jobs - Page 2

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Citrix Virtual Apps and Desktop Administration, XenApp , Xen-Desktop Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring that applications run smoothly to support business operations effectively. You will engage with users to understand their challenges and work diligently to implement solutions that enhance system functionality and user experience. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of processes and procedures to enhance team knowledge.- Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Administration.- Strong understanding of virtualization technologies and their implementation.- Experience with troubleshooting and resolving application performance issues.- Familiarity with monitoring tools to ensure system health and performance.- Ability to collaborate effectively with cross-functional teams to deliver solutions. Additional Information:- The candidate should have minimum 3 years of experience in Citrix Virtual Apps and Desktop Administration.- This position is based at our Mumbai office.- A 15 years full time education is required. Qualification 15 years full time education

We are seeking a highly skilled and innovative Product Developer to join our Release Engineering team. The ideal candidate will have a strong mainframe background in creating and maintaining build processes and automating mainframe applications. This role involves working on the development and maintenance of our internal processes to ensure efficient and reliable software delivery. Here is how, through this exciting role, YOU will contribute to BMC's and your own success: Assist in the development and optimization of build, install and automation systems for internal engineering processes. Code Pipeline administrator tasks including updating REXX and building/maintaining ISPF modules. Support SMP/E Build processes including initial SMP/E packaging and PTF maintenance creation. Manage and support internal build and packaging automation processes. Troubleshoot and resolve build, install, deployment, and automation issues in a timely manner. To ensure youre set up for success, you will bring the following skillset & experience: Strong experience in REXX/CLIST and ISPF application development. SMP/E knowledge/experience. Experience and Knowledge of MCS, Rel Files and JCLIN preferred. Experience resolving Assembler, Compiler and Link-Edit issues. Code Pipeline (ISPW) knowledge/experience. Any administrator experience is a plus. Python, particularly Python on the Mainframe. Excellent problem-solving skills and attention to detail. Strong analytical, communication and interpersonal skills. Ability to work collaboratively in a team environment. Whilst these are nice to have, our team can help you develop in the following skills: Experience with Jenkins for pipeline and automation processes. Git skills including creating source repositories. Experience building and maintaining Ansible based applications. Experience with Java and associated build tools, AWS services and deployment is a plus.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Vmware VDI . Experience: 1-3 Years .

Citrix Key Skills: Experience in Citrix CVAD , DaaS and Azure Cloud is the mandatory skill and rest is mentioned in the JD shared earlier. Hyderabad is the primary location and secondary would be Bangalore / Pune /Chennai Experience in Citrix CVAD/DaaS, Azure AVD. XenApp 7.X and Later Versions NetScaler 11.x & Later versions MS Enterprise Windows Server 2016/2019 experience Hyper-V/Nutanix virtualization experience Group Policies / Active Directory Image creation / management SCVMM (System Centre Virtual Machine Manager) SCCM (System Centre Configuration Manager) SCOM (System Centre Operations Manager) UPM/FSLogix Storage iSCSI / Fibre channel exposure Enterprise data continuity experience Networking & V-LANs & Firewalls, switch, and router experience DHCP/ DNS & TCP/IP iIPv4 / IPv6 SSL / VPN & Hardware Roles and Responsibilities: Strong Knowledge on Citrix Administration, Citrix CVAD & Daas concepts. Design Plan and Deploy Citrix Presentation Server installation, upgrade, Server refresh. Migration/Upgrade an Existing Server Farm , Installing the Citrix Component. Configuring Citrix Licensing Servers, Session management. Patching Citrix environment Citrix Printer Server Management. Manage Server Farm and Manage the Data Store and Manage Network Communication. Strong Working knowledge on Windows 2016 & later OS Servers and Active Directory. Excellent troubleshooting skills in an enterprise-wide Citrix CVAD & Citrix DaaS. Handle and manage the PVS environment & Knowledge on PVS Versioning process Experience in Machine Creation Services. Should be able to handle the Citrix UPM and MS Roaming Proficiency in Citrix Policies and Printer management Experience in Citrix ADC (NetScaler Load balancer and gateway) Good knowledge on Windows Active directory Should have good skills on Citrix sites Installations and configurations Experience in application publishing and troubleshooting skills to isolate the Citrix issue Experience in Hyper-V / Nutanix Proficiency in Windows active directory Advanced level of troubleshooting of PVS / MCS Issues Manage Load balancing and Failover services Good knowledge on session prelaunch and lingering Expertise Knowledge on storefront and configuring stores Experience in Master image creation and maintenance on cleanup & recovery process. Feature Packs Installing & Knowledge on packaging tools. Understanding of capacity planning, Documentation and Reporting Performance monitoring and fine-tuning environment. Basic Knowledge on SQL Database. Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Mandatory Skills: Citrix Admin . Experience: 8-10 Years .

The ideal candidate for this position should possess expertise in Citrix technologies, specifically XenApp, XenDesktop, and Citrix Cloud. Additionally, familiarity with Numecent Cloudpaging is required. Good to have skills include proficiency in Windows, Network, MCS/PVS, NetScaler (ADC), and Hypervisors. Overall, the successful candidate will be well-versed in Citrix, Numecent, and Cloudpaging technologies, with the ability to work effectively across various platforms and environments.,

About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Technical Support . Experience3-5 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Technical Support . Experience3-5 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Desktop Support . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Technical Support .Experience: 5-8 Years .>

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Technical Support .Experience: 5-8 Years .>

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Technical Support . Experience: 5-8 Years .

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Technical Support . Experience: 5-8 Years .

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: IDAM Business Analysis . Experience: 5-8 Years .

Role Purpose Key Skills: Experience in Citrix CVAD/DaaS, Azure AVD. XenApp 7.X and Later Versions NetScaler 11.x & Later versions MS Enterprise Windows Server 2016/2019 experience Hyper-V/Nutanix virtualization experience Group Policies / Active Directory Image creation / management SCVMM (System Centre Virtual Machine Manager) SCCM (System Centre Configuration Manager) SCOM (System Centre Operations Manager) UPM/FSLogix Storage iSCSI / Fibre channel exposure Enterprise data continuity experience Networking & V-LANs & Firewalls, switch, and router experience DHCP/ DNS & TCP/IP iIPv4 / IPv6 SSL / VPN & Hardware Roles and Responsibilities: Strong Knowledge on Citrix Administration, Citrix CVAD & Daas concepts. Design Plan and Deploy Citrix Presentation Server installation, upgrade, Server refresh. Migration/Upgrade an Existing Server Farm , Installing the Citrix Component. Configuring Citrix Licensing Servers, Session management. Patching Citrix environment Citrix Printer Server Management. Manage Server Farm and Manage the Data Store and Manage Network Communication. Strong Working knowledge on Windows 2016 & later OS Servers and Active Directory. Excellent troubleshooting skills in an enterprise-wide Citrix CVAD & Citrix DaaS. Handle and manage the PVS environment & Knowledge on PVS Versioning process Experience in Machine Creation Services. Should be able to handle the Citrix UPM and MS Roaming Proficiency in Citrix Policies and Printer management Experience in Citrix ADC (NetScaler Load balancer and gateway) Good knowledge on Windows Active directory Should have good skills on Citrix sites Installations and configurations Experience in application publishing and troubleshooting skills to isolate the Citrix issue Experience in Hyper-V / Nutanix Proficiency in Windows active directory Advanced level of troubleshooting of PVS / MCS Issues Manage Load balancing and Failover services Good knowledge on session prelaunch and lingering Expertise Knowledge on storefront and configuring stores Experience in Master image creation and maintenance on cleanup & recovery process. Feature Packs Installing & Knowledge on packaging tools. Understanding of capacity planning, Documentation and Reporting Performance monitoring and fine-tuning environment. Basic Knowledge on SQL Database. Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: Citrix Admin .Experience: 5-8 Years .

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Microsoft App-V .Experience: 3-5 Years .

We need CItrix L2 L3 Admins Citrix Virtual Apps and Desktops, including XenApp, XenDesktop, and Director. Monitoring tools like Citrix Director, Citrix Analytics, or third-party monitoring solutions.

DETAILED JOB DESCRIPTION Organization: Alaric Ventures Location: Bestech Towers (Mohali) Position: Citrix Engineer L3 Experience: Minimum 8 years Why to Join ALARIC VENTURES Known as career builders and paymasters. Best and unbeatable benefits for the employees. Effective career and financial progression system. Most organic and friendly work environment. Plethora of success and growth stories. Position Overview: We are seeking a highly skilled Citrix Engineer (L3) to join our team. The ideal candidate will be responsible for designing, implementing, managing, and troubleshooting advanced Citrix environments. You will serve as the top-level escalation point for technical issues, ensuring the stability, security, and optimal performance of Citrix solutions for our organization or clients. Key Responsibilities: Design and Implementation: o Architect and deploy advanced Citrix environments, including Citrix Virtual Apps and VDI, Citrix ADC (NetScaler), Citrix Store Front and Citrix Cloud solutions. o Lead infrastructure upgrades, migrations (Virtual Machine Migration from VMWare to Citrix Xen Server), and performance tuning projects. o Develop and implement high-availability and disaster recovery solutions for Citrix environments. Maintenance and Support: o Perform advanced troubleshooting and resolve escalated issues related to Citrix infrastructure, virtualization, and user environments. o Monitor Citrix environments to ensure optimal performance, availability, and security. Analyze logs and metrics to identify and proactively address potential issues. User Management: oAdminister user profiles, policies, and access controls. oOptimize user experience through advanced configuration and tuning of Citrix profiles, policies, and workspace environments. Collaboration: o Work closely with cross-functional teams, including network, storage, and security teams, to ensure seamless integration and operation of Citrix environments. oProvide technical leadership and mentoring to junior engineers. Documentation and Reporting: oCreate and maintain detailed documentation for infrastructure design, congurations, and processes. o Generate regular performance and incident reports for management and stakeholders. Required Skills & Qualifications: Technical Expertise: Extensive hands-on experience with Citrix Virtual Apps and Desktops (XenApp/XenDesktop), Citrix ADC (NetScaler), and Citrix Cloud. Strong knowledge of Microsoft Windows Server (2016/2019/2022), Active Directory, and Group Policy. Proficiency in hypervisor platforms like VMware vSphere and Hyper-V. Familiarity with storage solutions and integration with Citrix environments. Troubleshooting and Performance Optimization: Advanced skills in diagnosing complex Citrix-related issues, including network latency, user experience, and application performance. Strong scripting skills (PowerShell preferred) for automation and process improvement. Networking and Security: Solid understanding of networking concepts such as VLANs, load balancing, DNS, and SSL. Experience with Citrix ADC congurations, including load balancing and gateway setups. Soft Skills: Excellent problem-solving and analytical skills. Strong communication and interpersonal skills to work effectively with teams and clients. Ability to work independently and handle multiple tasks in a high-pressure environment. . Preferred Qualifications Certifications: Citrix Certified Professional - Virtualization (CCP-V) or Citrix Certifed Expert - Virtualization (CCE-V). Relevant Microsoft, VMware, or networking certifications. Experience: 8+ years of experience in IT infrastructure with at least 5 years dedicated to Citrix engineering at an advanced level. Proven track record in large-scale Citrix implementations and optimizations. Work Conditions Availability of on-call support for critical incidents. Flexibility to work during off-hours or weekends when required Client Service: Provide outstanding client service, responding promptly and professionally across communication channels. Cultivate and maintain long-term client relationships, emphasizing exceptional service and understanding of client needs. Shift timing and working hours: Night shifts /EST Monday to Friday Fixed working days Benefits and compensation: Group Health insurance and other benefits. The Best working culture and growth opportunities. Learning opportunities in leading technologies Compensation as per Market Standard

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationAbout The Role :Citrix Virtual App, VDI, NetScaler, MCS, PVS, Citrix Cloud, and Application Packaging Support Specialist Summary As a Citrix Virtual App, VDI, NetScaler, MCS (Machine Creation Services), PVS (Provisioning Services), Citrix Cloud, and Application Packaging Support Specialist with 5+ years of experience, you will be responsible for delivering exceptional technical support to clients, ensuring the optimal performance and reliability of Citrix environments. You will interact directly with clients, diagnose and resolve issues, and leverage your expertise to implement effective solutions. Your role will involve collaboration with various teams to maintain and enhance service quality. Roles & Responsibilities- Client Support:Serve as the primary point of contact for clients, providing expert support for Citrix Virtual Apps, Desktops, NetScaler, MCS, PVS, Citrix Cloud, and application packaging.- Issue Resolution:Accurately diagnose client issues, interpret technical problems, and design comprehensive solutions based on in-depth product knowledge.- System Maintenance:Ensure the continuous smooth operation of Citrix environments, including Virtual Apps, Desktops, NetScaler (as Citrix Access Gateway and Load Balancer), MCS, PVS, Citrix Cloud, and application packaging tools, addressing and resolving any disruptions promptly.- Application Packaging:Utilize Citrix native tools and third-party solutions to package applications for deployment within the Citrix environment.- User Profile Management:Manage user profiles using Citrix UPM (User Profile Management) and third-party tools to ensure consistent and reliable user experiences.- NetScaler Configuration:Configure and manage various NetScaler appliances (VPX, MPX, SDX) for Citrix Access Gateway (CAG), Load Balancing (LB), and perform Multi-Factor Authentication (MFA) setups. Manage firmware upgrades and ensure optimal performance.- Migration Projects:Execute migrations from older Citrix versions (e.g., XenApp 6.5, Xen-Desktop 7.x) to the latest versions (e.g., Citrix Virtual Apps and Desktops 1912 LTSR, 7.x)- Disaster Recovery (DR):Implement and maintain DR solutions for Citrix environments, ensuring business continuity (e.g., leveraging Citrix Cloud Disaster Recovery).- Patching and Updates:Manage patching and updates for Citrix infrastructure servers, VDI, and associated components to ensure security and performance.- Monitoring and Analytics:Utilize Citrix native tools (e.g., Citrix Director, Citrix Analytics) for proactive monitoring and performance analysis.- Automation**:Implement automation for routine tasks using Citrix native capabilities (e.g., Citrix PowerShell SDK, Citrix App Layering).- Infrastructure Hardening:Implement hardening techniques to secure Citrix infrastructure against vulnerabilities.- Vulnerability Remediation:Identify, assess, and remediate vulnerabilities within the Citrix environment.- Certificate Management:Manage and renew certificates on NetScaler appliances to ensure secure communication. Professional & Technical Skills- Must-Have Skills: 8+ years of Experience - Citrix Virtual Apps and Desktops Administration - Citrix ADC (NetScaler) Administration and Configuration - Citrix Machine Creation Services (MCS) - Citrix Provisioning Services (PVS) - Citrix Cloud Services Administration - Application Packaging using Citrix native tools and third-party solutions - Citrix User Profile Management (UPM) and third-party profile management tools - NetScaler configuration and management for Citrix Access Gateway (CAG) and Load Balancing (LB) - Experience with various NetScaler appliances (VPX, MPX, SDX) - Experience in configuring MFA and managing firmware upgrades on NetScaler - Experience migrating from older Citrix versions (e.g., XenApp 6.5, Xen-Desktop 7.x) to latest versions (e.g., Citrix Virtual Apps and Desktops 1912 LTSR, 7.x) - Disaster Recovery (DR) solutions for Citrix environments - Patching and updating Citrix infrastructure servers and VDI environments - Monitoring and analytics using Citrix native tools (e.g., Citrix Director, Citrix Analytics) - Automation using Citrix native capabilities (e.g., Citrix PowerShell SDK, Citrix App Layering) - Hardening of Citrix infrastructure - Vulnerability remediation - Certificate management and renewal on NetScaler appliances - Strong understanding of system and application support - Experience in troubleshooting and problem-solving within Citrix environments- **Good-to-Have Skills**- Software Quality Assurance (SQA) - Familiarity with other virtualization technologies and tools Qualifications- Proven experience in supporting Citrix Virtual Apps, Desktops, ADC (NetScaler), MCS, PVS, Citrix Cloud, and application packaging.- Excellent analytical and diagnostic skills with a strong ability to think critically and solve complex problems.- Exceptional communication and interpersonal skills to interact effectively with clients and internal teams.- Ability to work independently and as part of a team in a fast-paced environment.- Relevant certifications in Citrix (e.g., CCA-V, CCP-V, CCE-V) are preferred Qualification 15 years full time education

We are looking for Shopify developers who are comfortable programming on the Shopify platform. They should have development experience, in-depth understanding, and distinct perspectives of all things to specialize in all the Shopify projects. The chosen candidate should be able to create a bespoke development using the existing Shopify templates. Besides that, they must also know how to convert mock-ups and specifications into complete functional solutions. Candidate must also know how to update and modify the existing websites to enhance the UX/UI design or add new features. They must also know how to test and develop 3rd-party Shopify apps and customize and create Shopify accounts. Job Requirements Make knowledgeable and engaging Shopify store Must have hands-on experience in developing multiple Shopify store. Make bespoke themes and change all the pre-existing templates according to the predefined company guidelines. Should be a professional in all areas of the E-commerce platform. Work with the UI and UX design teams to make an inventive, strong, and unique user experience. Ensure smooth connection with the Shopify Apps, Marketing Tools, and Platform APIs. Must debug and test out the websites regularly to enhance the performance. Offer coordination and technical support to protect the company against failure. Increase the conversion rates by optimizing websites. Essential Skills and Qualifications Bachelors degree in Computer Science, Information Technology, or any other similar field. Must have maintenance, launch, and shop construction expertise and also have a general understanding of the admin system. Expert in JavaScript, DOM, CSS3 and HTML5 Has previous experience in Storefront API and working with custom theme. Has working knowledge in liquid templating and theming system of Shopify. Previous experience in debugging or implementing 3rd-party Shopify applications and making unique solutions when its required. Must carry expertise and knowledge with jQuery, current frameworks of JavaScript Must carry working knowledge of Shopify properties or objects, Meta fields, and AJAX API. Must possess debugging and testing abilities utilizing browser console and various other tools. Must have the ability to provide proactive feedback and interact effectively. Working knowledge in 3rd-party APIs and services along with Shopify plugins. Previous experience in creating responsive and unique layouts for mobile devices, tablets, and desktop. Soft Skills required Self-motivated, result-oriented, with a focus on achieving goals Creativity Initiative & Risk taker Attention to details Strong problem-solving Adaptable to change and comfortable in a dynamic environment Intuitive and proactive in identifying opportunities for improvement What You Get! Top-Tier Clients to Engage With Opportunity to work with Offshore clients Top Notch IT Infrastructure 5 Days work culture Medical Insurance Free hand to experiment and explore Great & friendly working environment.

Role Workplace Engineering Track Associate Responsibilities Receivesproperhandoverfrom project to BAU Suggestsimprovementsin the design/process to ease workflows Day to DaySupportof Workplace Virtualization Production Environment Maintains High availability& Load balancing of allcore, leveraged,dependentcomponents Conducts validation testing in UATandchangemanagement to production Performs anyshort termprojectsthat relate to existing system expansion or enhancement Escalates high severity issues & works along with consultants fromserviceimpact toimprovementplans Help developautomationcapabilities wherever possible to reduce issues & complexity Work withmultipleteamsto addresscomplexissues under L3 Engineer guidance Troubleshootingbasic to intermediate platform issues Troubleshootinguser issues Ticket handlingas per agreed SLAs EnsureBackup & restoreof workspaces per agreement Ensurepolicy controls & security levelon workspaces as expected Maintains & improves customerexperience& satisfaction Vendor co-ordination& follow-up Creates daily/weekly/monthlyreportson system statistics, capacity, usage, analytics & other metrics Perform allperiodicactivities Daily/weekly/monthly The Role offers An opportunity to re-imaginetechnical supportin a structured BAU frameworkof a large stack of technology products bundled under Virtual Desktop services Apply technologycapabilitiesto add value to the business and operations High visibility, opportunity to interact with multiple groups within the organization, technology vendors and implementation partners Develop all rounded capabilityin technologies that span acrossall kinds of virtualization services, automation, cloud hosting and modern workplace solutions Essential Skills Working experienceofatleast3yearsinDesktop and Application Virtualization(or VDI)technology stack

NTT DATA is looking for a Systems Integration Senior Specialist - VDI to join their team in Noida, Uttar Pradesh (IN-UP), India. The ideal candidate should be a highly-motivated individual with strong communication skills, a technology-driven mindset, and the ability to collaborate effectively across different groups. They should be willing to tackle challenges and have a broad understanding of server and desktop/application virtualization. Key Responsibilities: - Support complex system configurations for Citrix, VMware, and MS HyperV platforms - Implement VDI/App Delivery Virtualization projects using various technologies - Develop standards and processes for product uniformity and quality - Interact with clients, account managers, and peers to support VDI/App Delivery environments - Apply best practices to large-scale projects - Update support documentation and create work instructions and knowledge base articles - Participate in 24/7 on-call rotation and Change Management processes Required Skills: - 5+ years of IT infrastructure technical implementation experience - Knowledge of storage subsystems and server hardware fundamentals - Engineering experience with x86 technical offerings like VMware, Microsoft, and Citrix - Expertise in engineering and supporting Citrix environments involving XenApp and/or XenDesktop - Technical knowledge of VMware product line and SQL - Experience with Windows Networking, Active Directory, and profile management - Familiarity with networking concepts and enterprise datacenter technologies Additional Requirements: - Accurate ticket documentation and troubleshooting steps - Maintenance of operational systems/resources - Ability to assess, implement, and troubleshoot IT Infrastructure systems - Engineering expertise in mid-sized and Fortune 1000 customer environments - Commitment to achieving high levels of Customer Satisfaction - Adherence to deadlines and procedures - Willingness to listen, learn, and improve - Excellent written and verbal English skills About NTT DATA: NTT DATA is a global innovator of business and technology services, serving 75% of the Fortune Global 100. They are dedicated to helping clients innovate, optimize, and transform for long-term success. With experts in over 50 countries and a robust partner ecosystem, NTT DATA offers consulting, data, and AI services, industry solutions, and application development and management. They are a leading provider of digital and AI infrastructure, committed to helping organizations and society move confidently into the digital future. Visit us at us.nttdata.com,

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

Role & responsibilities Responsibilities: is looking for a Citrix administrator to join our global IT team and support our Citrix environment. You will be responsible for installing, configuring, maintaining, and troubleshooting application and desktop environments within covering 16 global locations with circa of 1000 CCU`s supporting over 3000 users globally. is leveraging the Citrix DaaS and VDI platforms, which is delivering both virtualised and native applications. The Citrix DaaS and VDI Farm is currently within the Citrix Cloud, with our VDA`s on-premises. Manage and monitor the Citrix DaaS and VDI environment, including Cloud Connectors, StoreFront, DaaS Cloud, Licensing, and Provisioning Services.Deploy, update, and stream Citrix applications using Numecent Cloudpaging virtualization technologies.Optimize the performance, availability, and security of Citrix systems and applications.Troubleshoot and resolve issues related to Citrix connectivity, authentication, policies, profiles, printing, and end user experience.Document Citrix processes, procedures, and best practices.Collaborate with other IT and engineering business teams and vendors to ensure the compatibility and integration of Citrix solutions.Provide technical support and guidance to end users and other IT staff on Citrix-related issues.Collaborate and provide oversight of our global strategic sourcing partner is support of Citrix environment.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Technical Support. Experience: 3-5 Years.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Technical Support. Experience: 5-8 Years. >