108 Xenapp Jobs - Page 2

The Digital :Citrix Administration role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Digital :Citrix Administration domain.

About Us We are Alter Domus Meaning The Other House in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries, With a deep understanding of what it takes to succeed in alternatives, we believe in being different Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take, Find out more about life at Alter Domus at careers alterdomus,com JOB DESCRIPTION: Maintain, configure, deploy, and manage Citrix DaaS solutions, Oversee and maintain Citrix internal and external portals for seamless access to applications and desktops, Implement and manage security and access control, Administer and support DaaS environments, ensuring high availability and performance, Monitor, troubleshoot, and resolve technical issues within the Citrix infrastructure, Collaborate with IT teams to integrate Citrix solutions with other enterprise systems, Perform upgrades, patching and maintenance to ensure systems are up to date, Provide technical leadership and best practices for Citrix infrastructure optimization, Develop and maintain detailed technical documentation for all Citrix environments, Analyze, log, track and resolve software issues pertaining to server operating systems, Identify and repair inconsistent related components (Citrix, Microsoft, VMware) configurations, Standardize and automate systems, tasks, and workflows, Participate in Infrastructure project design/implementations and Disaster Recovery exercises, Produce reports for daily checks, real-time monitoring, and capacity management, Maintain and manage Citrix golden image patching and updates, Windows Image build and management, YOUR PROFILE: Proven experience working with Citrix technologies, including XenApp, XenDesktop and Citrix Cloud DaaS Expertise in designing and managing Citrix environments in both on-premise and cloud environments, Knowledge and experience with Federated Authentication Services and PKI, Hands-on experience with DaaS platforms and virtual desktop solutions, Strong knowledge of virtualization platform VMware vSphere, Excellent understanding of Image provisioning methods, Knowledge of Active Directory, group policies, DNS, DHCP, and other Windows Server components, Ability to troubleshoot complex issues in Citrix environments, Strong understanding of IT security practices related to Citrix environments, Experience with Azure DevOps, including CI/CD pipeline configuration and management of cloud infrastructure, Advanced experience administering Windows Server (2016, 2019, and 2022), Familiarity with scripting (e-g, PowerShell) for automation, WHAT WE OFFER: We are committed to supporting your development, advancing your career, and providing benefits that matter to you, Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning, Our global benefits also include: Support for professional accreditations such as ACCA and study leave Flexible arrangements, generous holidays, birthday leave Continuous mentoring along your career progression Active sports, events and social committees across our offices Support with mental, physical, emotional and financial support 24/7 from our Employee Assistance Program The opportunity to invest in our growth and success through our Employee Share Plan Plus additional local benefits depending on your location Equity in every sense of the word We are in the business of equity, in every sense of the word For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong, We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose Thanks to the work of our Group DE&I Committee and network of DE&I Champions, we empower all of our people to be truly invested in the alternative, We are committed to ensuring an inclusive recruiting and onboarding process Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you, (Alter Domus Privacy notice can be reviewed via Alter Domus webpage: https: / / alterdomus , com / privacy-notice / )

We are seeking an experienced Citrix Administrator with strong Azure Virtual Desktop (AVD) expertise to manage and support our Citrix XenDesktop environment and VMware infrastructure. Candidate will be responsible for the administration, troubleshooting, and support of various Citrix technologies, including XenApp, XenDesktop, Appsense, VMware, and Azure Virtual Desktop. This role will involve working closely with other IT teams, ensuring system availability, performance, and security, while providing L2/L3 support to end users. Citrix Environment Administration: VMware Infrastructure Support: Azure Virtual Desktop (AVD) Management: Security Compliance Mandatory skills Azure Desired/ Secondary skills Citrix Domain Cloud

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Desktop Support.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Desktop Support.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Network Voice Admin. Experience1-3 Years.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Desktop Support.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Desktop Support.

Do ¢ Excellent communication skills ¢ Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. ¢ Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. ¢ Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support ¢ Answer incoming calls and respond to customers emails in timely manner. ¢ Manage and resolve customer complaints. ¢ Identify and escalate issues to supervisors as and when needed. ¢ Provide product and service information to customers. ¢ Research required information using available resources and Offer Solution to customers. ¢ Research, identify, and resolve customer complaints using applicable software. ¢ Route calls and tickets to appropriate resources and Domains who can best support he user, ¢ Document all call information according to standard operating procedures. ¢ Recognize, document, and alert the management team of trends in customer calls. ¢ Create SOPs for new Issues and resolution given. ¢ Complete call logs and reports. Mandatory Skills: Tools Development-Software Engineering. Experience5-8 Years.

Do ¢ Excellent communication skills ¢ Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. ¢ Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. ¢ Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support ¢ Answer incoming calls and respond to customers emails in timely manner. ¢ Manage and resolve customer complaints. ¢ Identify and escalate issues to supervisors as and when needed. ¢ Provide product and service information to customers. ¢ Research required information using available resources and Offer Solution to customers. ¢ Research, identify, and resolve customer complaints using applicable software. ¢ Route calls and tickets to appropriate resources and Domains who can best support he user, ¢ Document all call information according to standard operating procedures. ¢ Recognize, document, and alert the management team of trends in customer calls. ¢ Create SOPs for new Issues and resolution given. ¢ Complete call logs and reports. Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Primary Skills: Citrix XenApp, Xendesktop; PowerShell; VDI; Windows Server Secondary Skills: MCS; Virtualization; Citrix NetScaler; SCCM; DNS; Active Directory; Citrix DaaS. Responsibilities Maintenance and support of multiple Citrix environments Leading an offshore 3rd party team to deliver to SLA and ensure incidents are investigated and resolved in a timely manner. Utilize extensive Citrix and Azure experience to ensure optimal performance and reliability. Develop and execute a strategic roadmap for desktop virtualization initiatives. Lead and mentor high-performing teams across onshore and offshore locations. Manage the consolidation of multiple legacy virtualization environments into a streamlined infrastructure. Drive the migration process to AVD and/or Windows 365, ensuring a seamless transition. Promote a culture of continuous learning and self-improvement within the team. Adopt an attitude of excellence in delivering services using best of breed platforms. Provide governance oversight, standards and technology roadmap for enterprise Desktop Virtualisation services. Provide input on developing and refining architectural standards. Support Project teams on all technical change requests; risks & issues; schedule detail and any governance support; and sign off all technical deliverables. Govern transition to support activities on behalf of the infrastructure & networking teams. Required Experience with Citrix, including deployment and management on Azure. Experience leading AVD and W365 deployments Significant experience in a broad End User Compute environment including Windows 10 and 11 deployment\image creation Experience as a technical lead on desktop virtualisation initiatives Demonstrated ability in strategic roadmap development and execution. Experience leading and developing high-performing teams in a split onshore/offshore model. Primary Skills Citrix Admin XenApp XenDesktop Powershell Secondary Skill Virtualization Citrix NetScaler Citrix DaaS

Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide mentorship (Hierarchical or Lateral) to junior associates Outcomes: 1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer infrastructure and processes3) Perform analysis for driving incident reduction4) Escalate high priority incidents to customer and organization stakeholders for quicker resolution5) Contribute to planning and successful migration of platforms 6) Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution7) Provide inputs for root cause analysis after major incidents to define preventive and corrective actions Measures of Outcomes: 1) SLA Adherence2) Time bound resolution of elevated tickets - OLA3) Manage ticket backlog timelines - OLA4) Adhere to defined process - Number of NCs in internal/external Audits5) Number of KB articles created6) Number of incidents and change ticket handled 7) Number of elevated tickets resolved8) Number of successful change tickets9) % Completion of all mandatory training requirements Outputs Expected: Resolution: Understand Priority and Severity based on ITIL practice resolve trouble ticket within agreed resolution SLA Execute change control tickets as documented in implementation plan Troubleshooting: Troubleshooting based on available information from previous tickets or consulting with seniors Participate in online knowledge forums reference. Covert the new steps to KB article Perform logical/analytical troubleshooting Escalation/Elevation: Escalate within organization/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA. Elevate to next level work on elevated tickets from L1 Tickets Backlog/Resolution: Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tickets for infrastructure Installation: Install and configure tools software and patches Runbook/KB: Update KB with new findings Document and record troubleshooting steps as knowledge base Collaboration: Collaborate with different towers of delivery for ticket resolution (within SLA resolve L1 tickets with help from respective tower. Collaborate with other team members for timely resolution of tickets. Actively participate in team/organization-wide initiatives. Co-ordinate with UST ISMS teams for resolving connectivity related issues. Stakeholder Management: Lead the customer calls and vendor calls. Organize meeting with different stake holders. Take ownership for function's internal communications and related change management. Strategic: Define the strategy on data management policy management and data retention management. Support definition of the IT strategy for the function's relevant scope and be accountable for ensuring the strategy is tracked benchmarked and updated for the area owned. Process Adherence: Thorough understanding of organization and customer defined process. Suggest process improvements and CSI ideas. Adhere to organization' s policies and business conduct. Process/efficiency Improvement: Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions. Take accountability for overall productivity efforts within the function including coordination of function specific tasks and close collaboration with Finance. Process Implementation: Coordinate and monitor IT process implementation within the function Compliance: Support information governance activities and audit preparations within the function. Act as a function SPOC for IT audits in local sites (incl. preparation interface to local organization mitigation of findings etc.) and work closely with ISRM (Information Security Risk Management). Coordinate overall objective setting preparation and facilitate process in order to achieve consistent objective setting in function Job Description. Coordination Support for CSI across all services in CIS and beyond. Training: On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one to one mentorship for new joiners. Complete certification of respective career paths. Performance Management: Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Set goals for team members and mentees and provide feedback Assist new team members to understand the customer environment Skill Examples: 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers. 2) Modify / Create runbooks based on suggested changes from juniors or newly identified steps3) Ability to work on an elevated server ticket and solve4) Networking:a. Trouble shooting skills in static and Dynamic routing protocolsb. Should be capable of running netflow analyzers in different product lines5) Server:a. Skills in installing and configuring active directory DNS DHCP DFS IIS patch managementb. Excellent troubleshooting skills in various technologies like AD replication DNS issues etc.c. Skills in managing high availability solutions like failover clustering Vmware clustering etc.6) Storage and Back up:a. Ability to give recommendations to customers. Perform Storage & backup enhancements. Perform change management.b. Skilled in in core fabric technology Storage design and implementation. Hands on experience on backup and storage Command Line Interfacesc. Perform Hardware upgrades firmware upgrades Vulnerability remediation storage and backup commissioning and de-commissioning replication setup and management.d. Skilled in server Network and virtualization technologies. Integration of virtualization storage and backup technologiese. Review the technical diagrams architecture diagrams and modify the SOP and documentations based on business requirements.f. Ability to perform the ITSM functions for storage & backup team and review the quality of ITSM process followed by the team.7) Cloud:a. Skilled in any one of the cloud technologies - AWS Azure GCP.8) Tools:a. Skilled in administration and configuration of monitoring tools like CA UIM SCOM Solarwinds Nagios ServiceNow etcb. Skilled in SQL scriptingc. Skilled in building Custom Reports on Availability and performance of IT infrastructure building based on the customer requirements9) Monitoring:a. Skills in monitoring of infrastructure and application components10) Database:a. Data modeling and database design Database schema creation and managementb. Identify the data integrity violations so that only accurate and appropriate data is entered and maintained.c. Backup and recoveryd. Web-specific tech expertise for e-Biz Cloud etc. Examples of this type of technology include XML CGI Java Ruby firewalls SSL and so on.e. Migrating database instances to new hardware and new versions of software from on premise to cloud based databases and vice versa.11) Quality Analysis: a. Ability to drive service excellence and continuous improvement within the framework defined by IT Operations Knowledge Examples: 1) Good understanding of customer infrastructure and related CIs. 2) ITIL Foundation certification3) Thorough hardware knowledge 4) Basic understanding of capacity planning5) Basic understanding of storage and backup6) Networking:a. Hands-on experience in Routers and switches and Firewallsb. Should have minimum knowledge and hands-on with BGPc. Good understanding in Load balancers and WAN optimizersd. Advance back and restore knowledge in backup tools7) Server:a. Basic to intermediate powershell / BASH/Python scripting knowledge and demonstrated experience in script based tasksb. Knowledge of AD group policy management group policy tools and troubleshooting GPO sc. Basic AD object creation DNS concepts DHCP DFSd. Knowledge with tools like SCCM SCOM administration8) Storage and Backup:a. Subject Matter Expert in any of the Storage & Backup technology9) Tools:a. Proficient in the understanding and troubleshooting of Windows and Linux family of operating systems10) Monitoring:a. Strong knowledge in ITIL process and functions11) Database:a. Knowledge in general database management b. Knowledge in OS System and networking skills Additional Comments: L2 Desktop support engineer for Global Desktop Engineering team, concentrating on engineering and escalations support for Windows Desktop Operating Systems related to Physical, Virtual Desktops and other desktop applications. Key duties - Support and Maintain the Desktop platform and its infrastructure - Participate in Global Desktop OS patch management and deployment - Responsible for creating deployment packages and custom applications in an enterprise environment. - Be point for APAC end user services escalations and drive resolutions, bridge desktop engineering and regional EUS supports. - Ensure APAC nuances are captured and taken into consideration while adopting global standards - Coach End User Service team and Service Desks through new and routine tasks - Recommend new end user technologies and solutions to replace or enhance security, reliability, user experience - Participate in Global Technology projects as requested to provide guidance on desktop and end user experience - Work closely with Wintel, Network Engineers, and 3rd party support organizations in support of the Desktop platform. - Performs various reports required for tracking department's productivity. - Develop and maintain global workstation standards, processes, and documentation - Be familiar with next-generation Desktop platforms with high level of automation General skills - Client focused mindset - Have a history of working in a mission-critical environment. - Background in financial services or similar regulated industry preferred. - The ability to create high quality documentation for Desktop platforms. - Experienced supporting large and complex desktop environments, specifically VDI. - Experienced in working on large complex Desktop transformation programs - Experience with profile management and optimization - Experience creating and optimizing Citrix policies - Experience in application deployment - Experience in OS deployment - Experience in Patch Management - Advanced experience troubleshooting and optimizing VDI environments as well as physical - Experience with Windows client Migration - Willing to work in shift / weekend activities where needed Technical Skills - Citrix XenDesktop/XenApp 7.15+ - Microsoft Windows Operating Systems (Windows 7, Windows 10, Windows Server) Microsoft Group Policy PowerShell and automation SCCM 2012 R2+ App-V Troubleshooting Memory dump / Application dump Office365 Microsoft Azure - Appsense Environment manager Performance Manager Application Manager - Other AppSense Thin Client technologies VMware vSphere Skype for Business Sophos Lumension Service now, Logic monitor & Systrack Personal Attributes - Positive attitude capable of remaining positive when under immense pressure - A good communicator, and able to work collaboratively in a global team. - Someone who can operate in a fast-changing environment and take ownership of their work. - Someone who will challenge the status quo and improve the overall user experience. - Strong organizational and time management skills. - The applicant should be comfortable owning and swiftly resolving level 4 technical issues for our global client base. - An inquisitive thinker, with attention to detail. - CCEA (or CCP-V) and MCSE/MCITP certifications preferred Required Skills Citrix,Vulnerability Management,Gpo

Location: Trivandrum Experience: 8 - 12 Years Notice Period: Immediate to 45 Days Role Overview We are looking for a skilled Application Packaging & Release Engineer with strong hands-on experience in application packaging (MSI/MSIX, Win32, Intune) and release management . This role involves packaging, deploying, and managing enterprise applications, automating processes using PowerShell , and supporting enterprise-level rollouts like Office 365 deployments . Key Responsibilities Package and deploy applications using MSI/MSIX, Win32, and Intune Develop, test, and troubleshoot application packages for seamless functionality Manage and configure AppSense Application Manager, Environment Manager , and User Personalization Automate packaging and deployment tasks using PowerShell Package and troubleshoot App-V 5.1 applications Utilize SCCM 2012 R2 for software distribution and endpoint management Configure and maintain Microsoft Group Policy, DHCP, and DNS to support deployments Work with Microsoft SQL Server for configuration and troubleshooting Manage and support Citrix XenDesktop/XenApp 7.15+ environments Follow release management processes ensuring smooth go-lives and post-release support Participate in large-scale deployments like Office 365 rollouts , providing end-user support Required Skills Application Packaging: MSI/MSIX, App-V 5.1, Win32, Intune PowerShell Scripting & Automation SCCM 2012 R2 Microsoft Group Policy, DHCP, DNS Microsoft SQL Server Citrix XenDesktop/XenApp 7.15+ Release Management & Enterprise-Scale Deployments Must-Have Skills Application Packaging SCCM Intune Required Skills SCCM,Release Management,Any scripting

Role Proficiency: Resolve complex trouble tickets spanning across different technologies and fine tune infrastructure for optimum performance and/or provide technical and people leadership (Hierarchical or Lateral) Outcomes: 1) Mentor new team members in understanding customer infrastructure and processes2) Perform ticket data analysis for incident reduction3) Perform capacity planning based on increased demand 4) Perform root cause analysis to find out corrective and preventive actions after every major incidents and escalations5) Work on problem tickets for finding permanent solutions of repeated issues6) Review and approve roll out and roll back plan for change implementation and ensure adherence for preventing unauthorized changes7) Identify opportunities for continued service improvement and delivery excellence which contributes to cost and optimization benefits to customer Measures of Outcomes: 1) SLA Adherence2) Time bound resolution of elevated tickets - OLA3) Manage ticket backlog timelines - OLA4) Adhere to defined process - Number of NCs in internal/external Audits5) Number of KB articles created6) Number of incidents and change ticket handled 7) Number of elevated tickets resolved8) Number of successful change tickets9) % Completion of all mandatory training requirements Outputs Expected: Resolution: Understand Priority and Severity based on ITIL practice resolve trouble ticket within agreed resolution SLA Troubleshooting: Troubleshooting based on available information from previous tickets or consulting with seniors. Participate in online knowledge forums reference. Convert the new steps to KB article Perform logical/analytical troubleshooting. Work on problem tickets to identify permanent solutions. Work on and resolve complex tickets spanning across multiple technology towers Escalation/Elevation: Escalate within organization/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA. Elevate to next level work on elevated tickets from L1 Tickets Backlog/Resolution: Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tickets for infrastructure Installation: Install and configure tools software and patches Runbook/KB: Update KB with new findings Document and record troubleshooting steps as knowledge base Collaboration: Collaborate with different towers of delivery for ticket resolution (within SLA resolve L1 tickets with help from respective tower. Collaborate with other team members for timely resolution of tickets. Actively participate in team/organization-wide initiatives. Co-ordinate with UST ISMS teams for resolving connectivity related issues Stakeholder Management: Lead the customer and vendor calls. Organize meeting with different stake holders. Take ownership for function's internal communications and related change management. Strategic: Define the strategy on data management policy management and data retention management. Support definition of the IT strategy for the function's relevant scope and be accountable for ensuring the strategy is tracked benchmarked and updated for the area owned. Process Adherence: Thorough understanding of organization and customer defined process. Suggest process improvements and CSI ideas. Adhere to organization' s policies and business conduct. Process/efficiency Improvement: Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions. Take accountability for overall productivity efforts within the function including coordination of function specific tasks and close collaboration with Finance. Process Implementation: Coordinate and monitor IT process implementation within the function Compliance: Support information governance activities and audit preparations within the function. Act as a function SPOC for IT audits in local sites (incl. preparation interface to local organization mitigation of findings etc.) Work closely with ISRM (Information Security Risk Management). Coordinate overall objective setting preparation and facilitate process in order to achieve consistent objective setting in function Job Description. Coordination Support for CSI across all services in CIS and beyond. Training: On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one to one mentorship for new joiners. Complete certification of respective career paths. Performance Management: Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Set goals for team members and mentees and provide feedback. Assist new team members to understand the customer environment day-to-day operations and people management for example roster transport and leaves. Prepare weekly/Monthly/Quarterly governance review slides. Skill Examples: 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers 2) Modify / Create runbooks based on suggested changes from juniors or newly identified steps3) Ability to work on an elevated server ticket and solve4) Networking:a. Trouble shooting skills in static and Dynamic routing protocolsb. Should be capable of running netflow analyzers in different product lines5) Servera. Skills in installing and configuring active directory DNS DHCP DFS IIS patch managementb. Excellent troubleshooting skills in various technologies like AD replication DNS issues etc.c. Skills in managing high availability solutions like failover clustering Vmware clustering etc.6) Storage and Back upa. Ability to give recommendations to customers. Perform Storage & backup enhancements. Perform change management.b. Skilled in in core fabric technology Storage design and implementation. Hands on experience on backup and storage Command Line Interfacesc. Perform Hardware upgrades firmware upgrades Vulnerability remediation storage & backup commissioning and de-commissioning replication setup and management.d. Skilled in server Network and virtualization technologies. Integration of virtualization storage and backup technologiese. Review the technical diagrams architecture diagrams and modify the SOP and documentations based on business requirements.f. Ability to perform the ITSM functions for storage & backup team and review the quality of ITSM process followed by the team.7) Clouda. Skilled in any one of the cloud technologies - AWS Azure GCP.8) Toolsa. Skilled in administration and configuration of monitoring tools like CA UIM SCOM Solarwinds Nagios ServiceNow etcb. Skilled in SQL scriptingc. Skilled in building Custom Reports on Availability and performance of IT infrastructure building based on the customer requirements9) Monitoringa. Skills in monitoring of infrastructure and application components10) Databasea. Data modeling and database design Database schema creation and managementb. Identify the data integrity violations so that only accurate and appropriate data is entered and maintained.c. Backup and recoveryd. Web-specific tech expertise for e-Biz Cloud etc. Examples of this type of technology include XML CGI Java Ruby firewalls SSL and so on.e. Migrating database instances to new hardware and new versions of software from on premise to cloud based databases and vice versa.11) Quality Analysis:a. Ability to drive service excellence and continuous improvement within the framework defined by IT Operations Knowledge Examples: 1) Good understanding of customer infrastructure and related CIs. 2) ITIL Foundation certification3) Thorough hardware knowledge 4) Basic understanding of capacity planning5) Basic understanding of storage and backup6) Networking:a. Hands-on experience in Routers switches and Firewallsb. Should have minimum knowledge and hands-on with BGPc. Good understanding in Load balancers and WAN optimizersd. Advance back and restore knowledge in backup tools7) Server:a. Basic to intermediate powershell / BASH/Python scripting knowledge and demonstrated experience in script based tasksb. Knowledge of AD group policy management group policy tools and troubleshooting GPO sc. Basic AD object creation DNS concepts DHCP DFSd. Knowledge with tools like SCCM SCOM administration8) Storage and Backup:a. Subject Matter Expert in any of the Storage and Backup technology9) Tools:a. Proficient in the understanding and troubleshooting of Windows and Linux family of operating systems10) Monitoring:a. Strong knowledge in ITIL process and functions11) Database:a. Knowledge in general database management b. Knowledge in OS System and networking skills Additional Comments: We are seeking a Senior End User Computing (EUC) Engineer with expertise in Citrix, Azure Virtual Desktop (AVD), SCCM/MECM, Intune, Ivanti AppSense, PowerShell, Entra ID, Defender, and other EUC technologies. The ideal candidate will be responsible for designing, implementing, and supporting end-user computing solutions that enhance performance, security, and user experience. Key Responsibilities: - Design, deploy, and manage Citrix Virtual Apps & Desktops (DaaS, XenApp, NetScaler, StoreFront, Director) for enterprise environments. - Configure and manage Azure AVD, Windows 365 (W365), and Azure Virtual Machines (VMs) for cloud-based EUC solutions. - Administer SCCM/MECM, Intune, and Ivanti AppSense for software deployment, patching, and device management. - Implement and optimize Entra ID (formerly Azure AD), Microsoft Defender, and Active Directory (AD) for identity and security management. - Develop and maintain OS Deployment (OSD) automation for endpoint provisioning and management. - Utilize PowerShell scripting to automate EUC-related tasks and improve efficiency. - Collaborate with cross-functional teams to ensure seamless integration of EUC solutions. - Monitor and troubleshoot EUC-related performance, availability, and security issues. - Stay updated with emerging EUC technologies and recommend best practices. - Provide Level 3 support for escalated EUC incidents and service requests. Qualifications & Experience: - 7+ years of experience in End User Computing with expertise in Citrix, Azure AVD, SCCM/MECM, Intune, and Active Directory. - Strong knowledge of Citrix DaaS, XenApp, NetScaler, StoreFront, Director, and Virtual Desktop solutions. - Hands-on experience with Azure Virtual Machines (VMs), Windows 365 (W365), and Entra ID. - Proficiency in PowerShell scripting for automation and troubleshooting. - Experience with Microsoft Defender, security policies, and endpoint protection. - Strong background in OS deployment (OSD), image management, and application packaging. - Ability to troubleshoot complex EUC environments and resolve escalated technical issues. - Excellent communication and documentation skills for stakeholder collaboration. - Industry certifications such as Citrix CCA-V/CCE-V, Microsoft Certified: Azure Administrator, Intune Specialist, or similar are preferred. Preferred Skills: - Experience in hybrid cloud environments integrating on-premises and cloud-based EUC solutions. - Familiarity with Windows Server, Group Policy, and enterprise mobility solutions. - Knowledge of ITIL processes and EUC best practices. Required Skills Microsoft Intune,Citrix Netscaler,Sccm

Key duties and responsibilities Serve as the single point of contact for end User ICT requests and support issues. Respond to IT requests from all emails, portal, and telephone within the agreed targets. Log and assign all IT requests and work requests accurately in the Apex IT ticketing system. Perform troubleshooting and initial diagnostics of assigned IT tickets, including remote connection to end user devices using remote access tools. When required assign tickets to the relevant team member or external IT suppliers and liaise with the resolver until completion. Communicate clearly to users in a timely and polite manner and keep the end user informed of the progress of IT requests at all appropriate times. Follow standard operating procedures (SOPs) forincident management. Manage creation, modification, and deletion of users account management (FTP, Active Directory, file permissions) andperform clean-up projects of user profiles, files, email accounts. Supporting application such as Microsoft Lync/Skype for Business, conferencing tools such as GoToMeeting, Microsoft Outlook and email archiving tools. Highlight and report all major IT issues and risks to Service Manager in a timely manner. Research, test and implement new systems to improve efficiencies and satisfy user requests. Provide basic PC installations and configuration tasks. Provide on site support when required in Apex offices (may require travel). Other duties in support of the Service Desk, as assigned by the Service Manager, TLs. Experience and skills 2-3 years experience in a computer related support or and IT operational environment. A recognised third level qualification in a computer related discipline. One or more recognised industry certification in PC, Network and Server support (Comptia A+, Server +, Network +, MCP in Windows 7/8/10); Good written and communication skills in English. Experience with documentation and improving SOPs and other process documents. Good customer focus, and excellent time-keeping is a key requirement of the role. Good interpersonal skills, with a focus on listening and questioning skills. Good problem-solving abilities and ability to work under own initiative; Maintain adequate knowledge of operating systems and application software in use in Apex. Familiarity with or a willingness to learn the fundamental principles of ITIL Service Management. Experience with configuring and supporting any version of Windows Desktop (7, 8,10); Experience in virtual desktop environment desirable, particularly CITRIX XenDesktop/XenApp, Azure, AWS. Experience with configuring and supporting Microsoft Office 2013/2016 and/or Office 365. Good Experience in active directory, User Management. Customer support experience in Global Service Desk on call. Some basis experience with supporting physical networking is desirable but not essential. Experience with Ticket Tool, Fresh Service , Service Now (SNOW). 24/7 Work.

Role & responsibilities Assist in the design, implementation, and maintenance of our platform and cloud infrastructure. Collaborate with cross-functional teams to troubleshoot and resolve technical issues. Conduct triage on incidents, ensuring prompt identification and resolution of problems. Monitor and optimize system performance, ensuring high availability and scalability. Participate in the development and implementation of new features and enhancements. Provide second-level technical support to customers via phone, email, and chat, ensuring timely resolution of customer issues. Attain a high percentage of First Call Resolution tickets. Manage service levels (SLAs), monitor response times, and escalate issues as needed to meet service level objectives. Create and maintain Knowledge Base Articles (KBAs) to improve the resolution time of common issues. Document all customer interactions accurately and thoroughly in our service desk ticketing system. Follow established procedures and protocols for troubleshooting and resolving customer issues. Actively participate in team meetings and training sessions to stay up to date on new products and services. Identify opportunities to improve processes and procedures, and work with management to implement changes. Maintain a positive, customer-focused attitude at all times, even in challenging situations. Work collaboratively with other team members and support teams to ensure the highest level of customer service and technical support. Monitor and respond to alerts generated by monitoring systems, ensuring timely resolution of any issues. Provide proactive updates to customers on the status of their tickets and follow up with them as needed to ensure their issues are fully resolved. Identify trends and patterns in customer issues, and work with support teams to address underlying issues and improve overall service quality. May be required to participate in on-call rotations to provide after-hours support to customers as needed on occasion. Contribute to process improvement initiatives, and work with management to implement changes to improve service quality and efficiency. Provide training and mentoring to junior team members to help them develop their technical skills and provide high-quality customer service. Maintain a high level of professionalism and positive attitude and always represent the organization in a positive and professional manner. Participate in incident response and problem management activities, working closely with other teams to investigate and resolve complex technical issues. Configure and troubleshoot hardware devices and provide technical support to users. The successful candidate will need to be able to handle a broad range of technical and customer service challenges, while working collaboratively with other teams to ensure the highest level of service quality and customer satisfaction. Preferred candidate profile Bachelors degree in computer science or related field Minimum 2 years in Server Administration environment Proven experience in triage, with the ability to quickly identify and resolve technical issues. Solid understanding of cloud platforms such as AWS, Azure, or Google Cloud. Experience with troubleshooting and technical support the following technologies Technical expertise and experience supporting Server infrastructure; Private Cloud / Public Cloud IaaS, PaaS, Hypervisors, Microsoft Server Operating System, Linux, End User / Modern Workplace Management and support; Microsoft Intune (EndPoint Manager), Windows / MAC Operating Systems, Office 365, Common off the Shelf Software (COTS) Server Platforms / Applications; Microsoft Exchange Server, Microsoft SQL Server, Azure Virtual Desktop, Citrix Server Strong customer service skills, with the ability to communicate technical information to non-technical customers Understanding of Service Desk processes and ideally ticketing systems (e.g. ConnectWise) Strong problem-solving and troubleshooting skills Ability to work independently and as part of a team Excellent communication and interpersonal skills Flexible schedule, with the ability to work evenings, weekends, and holidays as needed - rotating roster Ability to multitask and prioritize in a fast-paced environment Strong team player, with the ability to work collaboratively with other team members and support teams Perks and benefits Oreta takes pride in providing a service of excellence to our customers and looking after our employees who enable our business to succeed. The successful applicant will enjoy working in the Chandigarh highly driven team members (the Oreos), where ideas are always welcome and ongoing training and development is strongly encouraged. Employees are rewarded with monthly team events, Employee of the Month, just to name a few of the perks

About The Role Key Responsibilities Supporting and preserving the Virtual Desktop setup Manage Citrix Xen Desktop and Citrix XenApp environment Update Virtual machine images using available methods Maintain patch and vulnerability compliance across entire virtual desktop ecosystem. Provide operational support and requests for virtual systems. Perform problem management activities and tier-three support in problem / issue escalations. Citrix Xen Desktop Citrix XenApp Citrix DaaS Citrix MCS NetScaler Deep Windows 7/10/11OS knowledge Windows Server knowledge Basic network troubleshooting Basic application troubleshooting Proficient in a ticketing system Excellent written and verbal communication skills Ability to multi-task, prioritize, coordinate, work well under pressure and meet deadline Primary skills Citrix Admin Secondary skills XenApp Xendesktop Virtual desktop

Position : Citrix Operations Manager Location : Mumbai Shift Timing : General (Availability 24*7) Job Responsibilities : Work on Desktop & Server Virtualization along with L2 & SMEs Working major incidents and provide permanent fix Document RCAs of major incidents Prepare POA and implement major changes in infra Work on incident \ issues escalated by L2/L3 team Work on creating LUN, shared storage and mapped to Hypervisor Work along with OEM during major incidents and share relevant logs, implement solutions provided by OEM Manage SLA and Availability of Services Ability to manage the existing L2/L3 team Primary Skill Set : Overall 10+ years in IT Infrastructure experience with minimum 6+ years in Citrix Desktop Virtualization & VMWare/Azure (Microsoft) Proficient in Desktop & Server Virtualization Basic understanding on storage and connectivity fundamentals Concepts & Architecture of Citrix and other virtualization platform Good Understanding of Active Directory, Group Policies, User Managements Secondary Skill Set NA Experience 10+ years of total and relevant 6+ years of experience in managing IT Infra with Citrix Desktop Virtualization Soft Skill Good/Excellent Communication Skills (Speak, Read, Write) Report Writing Analytical & problem-solving skills Good presentation skills Ability to interact with internal/external clients and handle escalations Willingness to Continually Learn Team Player & People Management Skills Education Any Graduate, preferably from IT background Preferably MCP Certified 1

Experience in IT Infrastructure with Citrix Desktop Virtualization Proficient in Citrix XenApp & Xendesktop, XenServer implementation and configuration Experience in Citrix Desktop Virtualization Experience in Citrix XenApp & Xendesktop, XenServer / ESXi / HyperV / Nutanix Experience in PVS/MVS/SF/License Server Desktop & Server Virtualization Understanding on storage and connectivity fundamentals Good Understanding of Active Directory, Group Policies, User Managements Work on Desktop & Server Virtualization along with L2 & SMEs. Work on major incidents and provide permanent fix Document RCAs of major incidents. Prepare POA and implement major changes in infra Work on incident / issues escalated by L2 team and provide permanent fix. Work on creating LUN, shared storage and mapped to Hypervisor. Work along with OEM during major incidents and share relevant logs, implement solutions provided by OEM 100% Fluency on English. Good verbal and Written Communication Good Team player work with senior team members, conduct technical session, mentoring L1 team members Ability to achieve the highest level of customer satisfaction. Self-motivated and Results oriented. Train L1 and other support team members. A demonstrated positive and proactive approach Expected to work US and UK shifts based on the organizational needs and be available to be on- call on a rotational basis including night shifts Overall 4-9 years of experience in managing IT Infra with Citrix Desktop Virtualization Good/Excellent Communication Skills (Speak, Read, Write) Team player, Self-Starter and resourceful Analytical & problem-solving skills Ability to achieve customer satisfaction Willingness to Continually Learn Team Player & People Management Skills Any Graduate in Information Technology

Feather Thread Corporation is looking for Citrix Administrator to join our dynamic team and embark on a rewarding career journey. Office Management:Oversee general office operations, including maintenance of office supplies, equipment, and facilities Manage incoming and outgoing correspondence, including mail, email, and phone calls Coordinate meetings, appointments, and travel arrangements for staff members as needed Administrative Support:Provide administrative support to management and staff, including scheduling meetings, preparing documents, and organizing files Assist with the preparation of reports, presentations, and other materials for internal and external stakeholders Maintain accurate records and databases, ensuring data integrity and confidentiality Communication and Coordination:Serve as a point of contact for internal and external stakeholders, including clients, vendors, and partners Facilitate communication between departments and team members, ensuring timely and effective information flow Coordinate logistics for company events, meetings, and conferences Documentation and Compliance:Assist with the development and implementation of company policies, procedures, and guidelines Maintain compliance with regulatory requirements and industry standards Ensure proper documentation and record-keeping practices are followed Project Support:Provide support to project teams by assisting with project coordination, documentation, and tracking of tasks and deadlines Collaborate with team members to ensure project deliverables are met on time and within budget

Responsibilities A day in the life of an Infoscion As part of the Infosys delivery team, your primary role would be to ensure effective Design, Development, Validation and Support activities, to assure that our clients are satisfied with the high levels of service in the technology domain. You will gather the requirements and specifications to understand the client requirements in a detailed manner and translate the same into system requirements. You will play a key role in the overall estimation of work requirements to provide the right information on project estimations to Technology Leads and Project Managers. You would be a key contributor to building efficient programs/ systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Technical and Professional Requirements: Primary skills:Technology->EUC-AppVirtualization->Citrix XenApp,Technology->EUC-Patching_and_Distribution->SCCM,Technology->Infrastructure-Server Administration->Active Directory,Technology->Open System->Shell scripting,Technology->Server-OperatingSystemAdministration->Windows Server Admin Preferred Skills: Technology->Open System->Shell scripting Technology->Infrastructure-Server Administration->Active Directory Technology->EUC-AppVirtualization->Citrix XenApp Technology->EUC-Patching_and_Distribution->SCCM Technology->Server-OperatingSystemAdministration->Windows Server Admin->Windows Additional Responsibilities: Knowledge of design principles and fundamentals of architecture Understanding of performance engineering Knowledge of quality processes and estimation techniques Basic understanding of project domain Ability to translate functional / nonfunctional requirements to systems requirements Ability to design and code complex programs Ability to write test cases and scenarios based on the specifications Good understanding of SDLC and agile methodologies Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate Educational Requirements Master Of Engineering,Bachelor Of Science,Bachelor of Engineering,BTech Service Line Cloud & Infrastructure Services * Location of posting is subject to business requirements

About The Role Do ?¢ Excellent communication skills ?¢ Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. ?¢ Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. ?¢ Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support ?¢ Answer incoming calls and respond to customer??s emails in timely manner. ?¢ Manage and resolve customer complaints. ?¢ Identify and escalate issues to supervisors as and when needed. ?¢ Provide product and service information to customers. ?¢ Research required information using available resources and Offer Solution to customers. ?¢ Research, identify, and resolve customer complaints using applicable software. ?¢ Route calls and tickets to appropriate resources and Domains who can best support he user, ?¢ Document all call information according to standard operating procedures. ?¢ Recognize, document, and alert the management team of trends in customer calls. ?¢ Create SOPs for new Issues and resolution given. ?¢ Complete call logs and reports.

About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

About The Role Do ?¢ Excellent communication skills ?¢ Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. ?¢ Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. ?¢ Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support ?¢ Answer incoming calls and respond to customer??s emails in timely manner. ?¢ Manage and resolve customer complaints. ?¢ Identify and escalate issues to supervisors as and when needed. ?¢ Provide product and service information to customers. ?¢ Research required information using available resources and Offer Solution to customers. ?¢ Research, identify, and resolve customer complaints using applicable software. ?¢ Route calls and tickets to appropriate resources and Domains who can best support he user, ?¢ Document all call information according to standard operating procedures. ?¢ Recognize, document, and alert the management team of trends in customer calls. ?¢ Create SOPs for new Issues and resolution given. ?¢ Complete call logs and reports.