4 Xbox Jobs

Domain:- Quality Assurance Skills:-QA tools, Chat auditing, Gaming console, Microsoft Windows Min 2 Years of experience required Immediate Joiners Shifts: 24/7 shifts WFO Location- Hyderabad Contact- divyam@genesishrs.com | 8905344933

Job Description: A day in the life of an Infoscion As part of the Infosys delivery team your primary role would be to interface with the client for quality assurance issue resolution and ensuring high customer satisfaction You will understand requirements create and review designs validate the architecture and ensure high levels of service offerings to clients in the technology domain You will participate in project estimation provide inputs for solution delivery conduct technical risk planning perform code reviews and unit test plan reviews You will lead and guide your teams towards developing optimized high quality code deliverables continual knowledge management and adherence to the organizational guidelines and processes You would be a key contributor to building efficient programs systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey this is the place for you If you think you fit right in to help our clients navigate their next in their digital transformation journey this is the place for you Key Responsibilities: Role Service Delivery Program Lead Stream Program Management Process Excellence Define framework for implementing Process Excellence plans and frameworks to ensure application of risk quality management principles relevant to the context of the business Transformation Identify high impact projects and work on transformation along with process owners to make process improvements using Quality principles like lean Sig Sigma NVA Automation etc Change Management Plan and train resources to support transformation improvement programs interact with senior management of the Business unit to ensure trained resources are effectively deployed on new initiatives Risk Management Identify process level and engagement level risk by performing risk audit and discussion with process owners Track implementation of mitigation plans to de risk the processes Benchmarking Create platform for sharing best practices and implement industry best practices from standards and models in the engagement at vertical level Continuously benchmark current SLAs to Industry best standards and drive towards industry leading metrics Improvements based on structured feedback mechanisms CSAT IPSAT etc Support process owners to drive improvement plan for CSAT in the areas pertaining to delivery risk management Responsible for Transactional Quality Control Quality Assurance and Quality Improvement for the program Set up frameworks governance and reporting mechanism for all these functions Coordinates and partners with the client for glide path discussions for metrics improvement Technical Requirements: Min 12 Years 8 years of experience in process excellence Worked in Customer Service environment 24X7 operations Experience in L1 L2 L3 Support service desk operations or product support cloud network infrastructure support operations Prior work experience in any process Worked for Azzure AWS GCP Cloud Platform Prior work experience in MSFT Support process Worked for MSFT support partners resellers or service providers Good knowledge of MSFT products and services example EXO SharePoint Teams Intune Xbox Dynamics 365 Office 365 Azzure Cloud Support Graduate pref in Comp Sc stream with an MBA preferred Preferred Skills: Foundational->Program Management->Program scientific estimation->Estimation approaches for different program components

Greetings from Infosys BPM Ltd., We are hiring candidates for Microsoft and XBOX Service Desk Gaming Support in Hyderabad Location. Please walk-in for interview on 10th May 2025 at Hyderabad Location. Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. If interested, please click on the below link and register yourself for the walkin drive. https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODIRECT-213733 Interview details: Interview Date: 10th May 2025 Interview Time: 10.00 AM till 1:00 PM Interview Venue: Infosys STP- Office no 5,6-963/2 Madhava Reddy colony, ISB road, pin code- 500032, Gachibowli Hyderabad. Building number - 4, 1st floor Aryabhata conference room Landmark- Nearby ISB college Please find below Job Description for your reference: Job Location: Hyderabad Skill - Service Desk Gaming Support Experience - 1 - 4 Years Skills Needed: Excellent communication skills Troubleshoot and resolve technical issues promptly in Gaming process is mandatory International voice and chat technical experience Address billing-related inquiries, including payment processing, refunds, and subscription management Provide detailed information on subscription plans, game titles, and additional offerings. Guide users through troubleshooting steps and self-help resources. Aware of current role SLA and Metrics handled. Provide technical assistance to customers via voice or chat. Work from Office is mandatory, No option of hybrid and WFH. 24*7 Shifts are mandatory. Responsibilities: Need to trouble shoot technical queries of Gaming and Billing related Address billing-related inquiries, including payment processing, refunds, and subscription management. Assist customers in setting up and configuring gaming device hardware and software. Skills and Qualifications: Customer-Centric Attitude Passion for helping customers and resolving their issues Patience, empathy, and active listening skills Technical Proficiency: Familiarity with gaming consoles, games, and services. Ability to troubleshoot common technical problems. Communication Skills: Clear and concise verbal and written communication. Ability to explain technical concepts to non-technical users. Problem-Solving Abilities: Analytical mindset to diagnose and resolve issues effectively. Adaptability to handle diverse customer scenarios. Team Player: Collaborate with colleagues and cross-functional teams. Willingness to learn and stay updated on console related developments. Documents to Carry: Carry a print out your updated resume; Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport). All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree) Pointers to note: Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance. Thanks & Regards, Infosys BPM Talent Acquisition | INFY HR.

Required Exp - Min 1-5 Years in Gaming Support ( International Voice & Chat ) Must have troubleshooting experience on PC Console LOC - Hyderabad WFO ( 24/7 Shift ) Both side cab CTC - Upto 4-6 LPA + Variables Any Graduate Notie - Immediate Joiners