Engaging with customers via various channels such as phone calls, emails, live chat, or in-person communication to address their queries, concerns, or complaints Listening to customers' issues or complaints patiently, empathizing with their concerns, and providing appropriate solutions or escalating complex issues to higher authorities for resolution. Maintaining accurate records of customer interactions, inquiries, complaints, and resolutions in the company's database or CRM system for future reference and analysis. Collecting feedback from customers regarding their experience with the company's products or services, identifying areas for improvement, and sharing insights with relevant stakeholders for continuous enhancement of customer satisfaction.
Having knowledge trouble shooting ,lcd/Display replacement,speaker, mic, ringer, charging connector replace,software upgrade ,CIT Freshers can apply for trainee post; Training would be provided free of cost with monthly stipend of Rs 10000.Wonderful opportunity to learn mobile repairing with company standard & latest technologies . Both Girls/Boys are welcomed for Trainee post