3.0 - 7.0 years

0 Lacs

roorkee, uttarakhand

On-site

You are an experienced Quality Assurance Engineer with Cyara and Genesys expertise, sought to play a pivotal role in a contact center modernization initiative. In this role, you will be responsible for ensuring seamless transition and optimal performance of contact center solutions by conducting comprehensive end-to-end call flow validation. Your involvement will also extend to the development of custom innovative solutions around Cyara. Your main responsibilities will include designing, developing, maintaining, and executing manual, automation, and performance test scripts for Contact Center applications. You will drive innovation through Proofs of Concept (POCs) to enhance the test lifecycle, automate test preparation and execution processes by integrating with APIs, and analyze functional and non-functional requirements in an Agile environment to ensure comprehensive test coverage. Additionally, you will define test strategies, create detailed test cases, estimate QA efforts, and manage test planning and reporting. You will conduct both manual and automated testing, logging detailed defects using Rally (Agile Central), and lead and manage testing efforts across multiple domains and applications, including System Integration and End-to-End Testing. To qualify for this role, you should have 4+ years of hands-on experience in Quality Engineering within the Contact Center Solutions (CCS) domain, along with 3+ years of hands-on experience with Cyara for contact center testing and automation. Experience in Genesys call routing and custom CTI softphone application development is essential, as well as familiarity with digital communication platforms such as Chat, Chatbot, Email, and SMS. Proficiency in log verification tools like Splunk, knowledge of Genesys tools like GA/GAX and Pulse, skills in API testing, experience with Cyara Service Libraries and Postman, and expertise in load testing using Cyara Cruncher are also required. Furthermore, you should have proven ability to work in Agile environments using tools like Rally (Agile Central) for project tracking and delivery, and possess excellent communication and presentation abilities. In return, you will have the opportunity to be part of an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. You will benefit from a Work From Anywhere Culture, professional development opportunities, collaboration on impactful projects for top global clients, a welcoming multicultural environment, and a focus on social sustainability values.,

Posted 3 weeks ago

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