71154 Writing Jobs - Page 32

DESCRIPTION Description: The Partner Solutions Architect specializing in AWS Marketplace, will have the opportunity to help shape and deliver on an strategy to change the way enterprise software is bought and sold across India. Our vision is to make AWS Marketplace the one stop shop for buying and selling software. Amazon Web Services (AWS) is one of Amazon’s fastest growing businesses, servicing millions of customers in more than 190 countries, reshaping the way global enterprises consume information technology and powering the developers who are building the next generation of global industry leaders. The ideal candidate will need to demonstrate: Deep technical skills in software architecture and cloud computing and possess several years of implementation/consulting experience Customer facing skills ideally gained within a partner organization and have demonstrated the ability to think strategically about business, product, and technical challenges Strong understanding of the software market, software procurement and licensing models Strong verbal and written communications skills are a must, as well as the ability to work effectively across internal and external organizations Experience supporting partners and programs. Domestic/International travel is required for this role Basic qualifications 5+ years of design, implementation, or consulting in applications and infrastructures experience 5+ years of IT development or implementation/consulting in the software or Internet industries experience 5+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience Preferred qualifications Experience in technology/software sales, pre-sales, or consulting Experience migrating or transforming legacy customer solutions to the cloud Experience writing and publishing technical white papers Experience working within software development or Internet-related industries About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud Key job responsibilities Your responsibilities will include: Owning technical engagements with sellers and buyers in adopting AWS Marketplace across India Working with Engineering and Product teams to shape the roadmap and increase adoption You will act as a trusted advisor to our customers, partners and internal teams in India on AWS Marketplace Provide architectural guidance and recommendations necessary to promote successful partner engagements across India Capture and share best-practice knowledge with the India AWS Solution Architect community Evangelise AWS services and solutions to the wider technology community (e.g. Summits, workshops, product launches and other external events) BASIC QUALIFICATIONS 4+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience 2+ years of design, implementation, or consulting in applications and infrastructures experience 10+ years of IT development or implementation/consulting in the software or Internet industries experience 6+ years of Information Technology (IT) experience Bachelor's degree Knowledge of cloud architecture PREFERRED QUALIFICATIONS Cloud Technology Certification (such as Solutions Architecture, Cloud Security Professional or Cloud DevOps Engineering) Experience working within software development or Internet-related industries Experience migrating or transforming legacy customer solutions to the cloud Experience working with AWS technologies from a dev/ops perspective Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION Are you a strategic thinker who thrives on bringing order to complexity? Do you have a talent for orchestrating multiple projects while keeping stakeholders aligned and teams motivated? Can you translate big-picture goals into actionable roadmaps that deliver results? If you're someone who combines organizational skills with leadership ability, we want to hear from you! Amazon Web Services (AWS) is seeking a Senior Program Manager to join our team in India. In this role, you will be driving our most critical developer initiatives from conception to delivery. You will be navigating ambiguity, managing multiple workstreams working with stakeholders across all levels in the organization. Key job responsibilities Lead end-to-end program management of complex, cross-functional initiatives, ensuring alignment with business objectives and successful delivery Develop and maintain program plans, including timelines, dependencies, risks, and resource requirements Partner with senior leadership to define program strategy, success metrics, and key deliverables Drive effective stakeholder management across multiple business units, maintaining clear communication channels and managing expectations Monitor program budgets and resource allocation, ensuring efficient use of resources Lead continuous improvement initiatives to enhance program delivery methods and team effectiveness A day in the life Your morning may kick off with distributing status updates for major workstreams, highlighting key metrics, blockers, and upcoming milestones. You might then run a standup where you help the team resolve blockers, then pivot to writing the monthly business reviews gathering data points and ensuring your narrative communicates both successes and areas needing attention. In the afternoon you might lead a cross functional meetings to plan for an upcoming developer event. Throughout the day, you will maintain a balance between strategic thinking and hands-on problem solving, ensuring both the big picture and daily details receive the attention they need. About the team The Developer Experience team's mission is to explore the future of development so that we can help developers navigate a path to that future. Our goal is inspire developers around the world. We show them how to practically use the new technologies to build efficiently in the cloud. We show them new things they are now able to achieve, both in tackling more complex cloud problems and building new solutions that leverage generative AI. We earn trust with developers by being authentic, and by being practitioners ourselves. We are on an exciting journey together, and not everything is solved yet. BASIC QUALIFICATIONS Bachelor's degree in Business Administration, Technology management, or a related field 15+ years of experience in program management, project management, or related fields Proven track record of successfully delivering complex, multi-faceted programs in a fast-paced environment Excellent communication skills, both written and verbal, with the ability to tailor messaging to diverse audiences Proficiency in project management tools and software (e.g., JIRA, Asana) Experience managing program budgets and resources PREFERRED QUALIFICATIONS Demonstrated experience in stakeholder management, including executive-level engagement Strong analytical and problem-solving skills, with the ability to make data-driven decisions Experience in vendor management and third-party partnerships Proven track record of mentoring junior program managers and building high-performing teams Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION We are looking for high caliber and proven Software Development Manager to lead critical platform team for Amazon Shipping Foundational Technologies with strategic significance and high impact. Being a platform organization powering WW transportation, the amount of exposure in terms of business, technology and scale is un-parallel. We are building new generation capabilities, working with a diverse set of business across the globe to solve for some of the yet unsolved problems in transportations. In this role, you will own a complete team of Engineers to drive & deliver critical business initiates along with investing in building strategic technology blocks to enable / accelerate business growth. You will apply both business and technical acumen in a fast-paced, ambiguous and innovative environment. Our ideal teammate possesses a natural curiosity, sharp analytical skills and is excited to pioneer on behalf of customers. This role requires hands-on people management, project management skills, deep technical expertise, and excellent leadership skills to build a high self motivated productive team. You will be responsible for collecting business and systems requirements from internal and external customers, defining your technical roadmap to deliver result and debottleneck business for both short & long term. If you enjoy dealing with high ambiguity, complexity and people management, come join us! Key job responsibilities You independently manage a team of SDEs. You hire the right mix of SDEs to accomplish team goals. You are able to assess SDE performance. You are able to hire, develop and promote SDEs. You define the strategic vision for your team, partnering effectively with customers and stakeholders. You are independent in decision-making. You define clear goals and objectives. Your team has an effective development process and consistently delivers software with minimal defects and system disruption. You proactively identify risks and bring them to the attention of your manager, customers, and stakeholders with plans for mitigation before they become roadblocks. You communicate ideas effectively, both verbally and in writing, to all types of audiences. You work successfully with customers, leaders, and other engineering teams. You foster a constructive dialogue, harmonize discordant views, and lead the resolution of contentious issues (influence and build consensus). BASIC QUALIFICATIONS 7+ years of engineering experience 8+ years of leading the definition and development of multi tier web services experience Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations Experience partnering with product or program management teams PREFERRED QUALIFICATIONS Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION Are you passionate about transforming complex data into actionable business insights at a global scale? RBS Brand Experience (formerly APIE) is seeking an experienced Business Intelligence Engineer who thrives on ambiguity and can decipher evolving business needs to shape data-driven solutions. As a Business Intelligence Engineer, you'll be at the intersection of data and business strategy, translating complex requirements into actionable analytics solutions. You'll partner with stakeholders to unlock insights that elevate our global work authorization experiences and drive program scalability. Key job responsibilities A successful candidate will demonstrate: Advanced SQL skills for writing complex queries and stored procedures to extract, transform, and analyze large datasets Proficiency in Python, particularly with libraries like pandas and PySpark, for data manipulation and ETL processes Strong analytical and problem-solving capabilities, with the ability to translate business requirements into efficient data solutions Experience in designing and implementing scalable ETL pipelines that can handle large volumes of data Expertise in data modeling and database optimization techniques to improve query performance Ability to work with various data sources and formats, integrating them into cohesive data structures Skill in developing and maintaining data warehouses and data lakes Proficiency in using BI tools to create insightful visualizations and dashboards Ability to thrive in ambiguous situations, identifying data needs and proactively proposing solutions Excellence in communicating technical concepts and data insights to both technical and non-technical audiences Customer-centric mindset with a focus on delivering data solutions that drive business value" A day in the life You'll work closely with Product Managers, Software Developers, and business stakeholders to: Build and maintain dashboards that drive business decisions Perform deep-dive analyses to uncover actionable insights Develop and automate data processes to improve efficiency Present findings and recommendations to leadership Partner with global teams to implement data-driven solutions BASIC QUALIFICATIONS 2+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience Experience with data visualization using Tableau, Quicksight, or similar tools Experience with scripting language (e.g., Python, Java, or R) Experience building and maintaining basic data artifacts (e.g., ETL, data models, queries) Experience applying basic statistical methods (e.g. regression) to difficult business problems Experience gathering business requirements, using industry standard business intelligence tool(s) to extract data, formulate metrics and build reports PREFERRED QUALIFICATIONS Bachelor's degree, or Advanced technical degree Knowledge of data modeling and data pipeline design Experience with statistical analysis, co-relation analysis Experience in designing and implementing custom reporting systems using automation tools Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION Sales, Marketing and Global Services (SMGS) AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. Key job responsibilities Customers are looking for strategic partners to help them thrive in rapidly changing business context. As a solutions architect, you will have opportunities to influence customers' cloud journey right from the start. You will have a chance to influence architectural decisions to help customers adopt AWS cloud in a more reliable and secure way while at the same time helping the customers realize tangible business value from cloud adoption. Most importantly, as a Trusted Advisor, you will provide customers with technical insight, technology roadmap, and right technical choices to transform IT in rapidly changing environment. Work directly with customers to accelerate their business outcomes and recommend best-practice cloud architectures in line with their long-term business needs, going beyond what they say and into what they really need, and develop new solutions that best match those needs. Drive technical solutions discussions with your customers, diving deep into the details to solve complex technical challenges and craft scalable, flexible, and resilient cloud architectures Act as a thought leader playing a role in educating, sharing best practices, presenting at events, writing white papers, blogs, and running workshops, etc . Deeply understand AWS platform and architectural best practices. Also develop unique technical capability, be it specialized knowledge in a particular technical or industry domain where you will become a go-to person for both customer and your team As a Builder, you’ll shape the direction of our products and services through gathering feedback from customers whilst collaborating with our engineering and service teams. A day in the life In this role, your technical depth, business aptitude, and ability to steer technology discussions at all levels will enable you to shape the customer journey. Your thought leadership, ability to look beyond the technology, and more holistically at the value technology creates for our customers, is crucial to your success. After joining our team, you will be provided with a ramp-up plan and a mentor to ensure you get off to a good start. After that we will ask you to dive deeply into your customer's business and technology situations and help them identify which of their issues and goals can be best served by adopting AWS cloud. We will also ask you to enable the customers to be successful in their cloud adoption by answering their technical questions, removing technical blockers they encounter, delivering hands-on workshops, and providing architectural guidance. At AWS, Customer Obsession is in our DNA so you will need to become a Trusted Advisor to our customers and to ensure that they are able to achieve their business objectives with the help of AWS cloud technology. You have an opportunity to work with a variety of customers, present at several AWS events , conduct internal training, and publish blogs and whitepapers. You will also have an opportunity to influence the direction of our products by providing actionable customer feedback to the service teams. About the team Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. About AWS Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. About the team You will be part of a team of very supportive people who will help you be successful. This team is for people with Builder mentality who are self-driven, willing to take Ownership of things and see them through, able to Earn Trust of our customers and their colleagues by delivering on their commitments. We are looking for visionaries who start by Diving Deep on the business objectives of a customer, imagine the future on their behalf, then Invent a way of getting there, and finally Deliver Results with and on behalf of the customer. Key job responsibilities As a key member of the team, ensure success in building and migrating applications, software and services on the AWS Cloud. In partnership with the extended AWS team, formulate and execute a strategy to exceed revenue objectives through the adoption of AWS Cloud in India. Educate customers on the value proposition of AWS Cloud, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud and deliver end objective. Conduct one-to-few and one-to-many training sessions to transfer knowledge to customers considering or already using AWS cloud services. Build relationships with senior technical stakeholders within customers to enable them to be cloud advocates and to ensure better customer experience. Act as a technical liaison between customers and other teams (service engineering, support, training etc) in India and provide support, as required. Capture and share best-practice knowledge amongst the AWS solutions architect community. Author or otherwise contribute to customer-facing publications such as whitepapers, blog etc. A day in the life You will start your day by preparing for an upcoming customer meeting by learning new technical concepts by trying hands-on workshops, demos and develop a deep understanding of concepts. You will meet senior customer stakeholders to understand their business challenges and discuss ideas on how to solve them. You will collaborate with AWS specialist teams, Service teams and many others to develop the right solutions for your customer or solve blockers. You will create reusable artifacts from your learnings. BASIC QUALIFICATIONS 6+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience 6+ years of IT development or implementation/consulting in the software or Internet industries experience At least 3+ years of experience in a direct customer facing role including interactions with CXO level stakeholders. Experience must demonstrate projects where you have influenced CXOs to take up business or technology transformations based on your recommendations. PREFERRED QUALIFICATIONS 5+ years of infrastructure architecture, database architecture and networking experience Experience working with end user or developer communities Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION At Amazon, we pride ourselves on being Earth's most customer-centric company, and we're searching for exceptional leaders to join our dynamic team. As part of Amazon Robotics within Fulfillment Technologies & Robotics (FTR), our Global Operations-Artificial Intelligence (GO-AI) division plays a crucial role in revolutionizing automation through Computer Vision and Machine Learning technologies. GO-AI specializes in delivering high-quality data that powers AI and Machine Learning product lifecycles, utilizing both near real-time human-in-the-loop (NRT HITL) and offline annotations. Our work directly impacts Amazon's ability to innovate and improve customer experiences through automated solutions. We're currently seeking a Manager II, Operations to join our GO-AI team. In this role, you'll lead a team of managers and subject matter experts, driving operational excellence and ensuring business continuity. Your responsibilities will extend beyond day-to-day management to include strategic planning, process optimization, and the development of high-performing teams. The ideal candidate will excel at orchestrating complex operations, demonstrating strong leadership in managing both people and processes. You'll be responsible for setting and achieving production and quality targets while fostering an environment of continuous improvement. Your ability to communicate effectively, both verbally and in writing, will be crucial as you collaborate with multiple stakeholders across the organization. This role offers an exciting opportunity to shape the future of AI operations at Amazon while developing your leadership skills in a fast-paced, innovation-driven environment. If you're passionate about building and leading teams, driving operational excellence, and contributing to innovative technology solutions, we want to hear from you. Join us in our mission to push the boundaries of what's possible in AI operations while delivering exceptional value to our customers worldwide. Key job responsibilities Leadership & Team Management: Lead and develop a team of 5-7 front-line managers/leads with an indirect span of ~100 team members Drive performance management, career development, and succession planning Make hiring and performance management decisions in partnership with HR Coach and mentor managers to develop leadership capabilities Operations Excellence Own SLA compliance and task completion targets for the organization Establish and maintain quality control processes and performance metrics Drive continuous improvement initiatives across multiple teams Manage sprint planning and team output optimization Execute capacity planning and resource allocation Strategic Initiative Management Lead end-to-end process improvement projects affecting multiple teams Spearhead global rollouts of new technologies and procedures Partner with cross-functional teams to resolve quality and performance barriers Develop and implement risk mitigation strategies Technical Expertise Oversee ML data quality procedures and standards Drive operational performance metrics and improvements Contribute to site-level strategy, capacity analysis and quality improvements Manage pilot programs for new technologies and procedures BASIC QUALIFICATIONS Strong analytical and problem-solving abilities Excellence in stakeholder management and communication Deep understanding of ML operations and data quality principles Proven track record of leading large-scale organizational changes Experience with Agile/Scrum/application of Gen-AI methodologies to lead AI-assisted operations Strong business acumen and strategic thinking capabilities Handled Global scope with significant influence on organizational strategy Bachelor's degree or equivalent practical experience 7+ years of experience in operations management 3+ years of people management experience, including managing manager Experience with ML operations, data quality management, Fulfillment Operations or related field PREFERRED QUALIFICATIONS - We are looking for candidates who can join work from Bangalore - Onsite. Master's degree in Business Administration, Operations Management, or related field Experience in artificial intelligence or machine learning operations Track record of leading large-scale process improvement initiatives Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION Amazon Kindle has changed the way books are published, sold, and read across the globe. Independent authors are now able to publish and sell direct to readers through Kindle and print-on-demand offerings, enabling them to reach audiences never before available. Kindle readers are able to download any book in any language in sixty seconds. Come be a part of changing the way the world reads. Amazon is looking for a talented and enthusiastic Software Development Manager (SDM) to join the Kindle Content business. The Kindle Conversion team works on revolutionizing next generation of reading possibilities for millions of customers and thinks ahead in the space to bring more stronger foundations to delight our growing customers of different personas. We work on enriching all incoming books and personal documents for best in class reading and writing experience in Kindle. We are responsible for building ideas from inception to delivery and own the Kindle Content experience foundational tech stacks which brings positive impact to our Customers, Publishers and Authors. We also work across the diverse Kindle Technologies across teams to deliver the delighting experience for our customers on time and raise the bar on engineering excellence on building content experiences at low cost. The Software Development Manager of this team will be responsible for managing the team’s roadmap, creating innovating culture to bring ideas to delight our customers, working with product managers in shaping the ideas to a fine product features, working with diverse stakeholders to deliver the right things at the right time, reviewing design/architectures, guiding team with right technical choices and hiring & creating right opportunities to grow the team. The team’s software is backed by Java, C/C++, Internal services, workflows and 3P libraries. The ideal candidate will have a background in computer science, have an affinity to being a leader, have experience running software teams with Agile methodologies, and experience owning a product roadmap for shipping software. BASIC QUALIFICATIONS 7+ years of engineering experience 3+ years of engineering team management experience 5+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations Experience partnering with product or program management teams PREFERRED QUALIFICATIONS Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Linux - Android Device Driver Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Essential Skills Linux Kernel & Driver Development : Strong experience with Linux kernel internals and writing device drivers. Android Internals : Understanding of Android architecture, especially HAL, AIDL, and system services. Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Job Description - Grade Specific Key Responsibilities Driver Development : Write and maintain device drivers for hardware components like sensors, cameras, touchscreens, and communication interfaces (e.g., I2C, SPI, UART). Kernel Integration : Modify and configure the Linux kernel to support new hardware features. Android HAL (Hardware Abstraction Layer) : Develop and integrate HAL modules to bridge drivers with Android services. System Debugging : Use tools like adb, logcat, and kernel logs to troubleshoot hardware-software issues. Performance Optimization : Ensure drivers are efficient, stable, and power-conscious. Collaboration : Work closely with hardware teams, Android framework developers, and QA engineers. Skills (competencies) Verbal Communication Linux (SDLC) Methodology

Job Title: Medical Content Writer Experience: 0-1 Year About Us: Global Healthcare Academy (GHA) is a Bengaluru-based Med-Ed Tech organization dedicated to advancing healthcare education through evidence-based, simulation-led, and skill-focused training programs. We collaborate with clinicians, academic leaders, and healthcare institutions to deliver high-quality continuing medical education (CME), certification programs, and professional development courses across various medical specialties. Position Summary: We are seeking a dynamic and motivated Medical Writer to join our academic content team. The ideal candidate should have a passion for writing, and an eagerness to learn. As a Medical Writer, you will play a key role in developing scientifically accurate and engaging content that supports the delivery of our healthcare education programs. Key Responsibilities: Research, write, and edit medically and scientifically accurate content for academic courses, training modules, blogs, brochures, and digital platforms Simplify complex medical concepts into clear, readable, and audience-appropriate language Assist senior medical writers and subject matter experts in creating clinical case studies, CME content, and e-learning modules Ensure accuracy, consistency, and alignment with current clinical guidelines and references Proofread and revise content for grammar, clarity, and scientific correctness Stay updated with current medical literature, public health developments, and relevant clinical research Support the academic and marketing teams in developing content for social media, webinars, newsletters, and promotional materials Qualifications and Skills: Education: Pharm.D, MBBS, BDS, BPT, BSc/MSc in Life Sciences, Nursing, Allied Health Sciences, or related fields Excellent written and verbal communication skills in English Strong interest in medical writing, content development, and clinical education Ability to understand and interpret clinical data, journal articles, and treatment guidelines Basic knowledge of scientific referencing and citation formats (Vancouver, APA) is an advantage Attention to detail, critical thinking, and a willingness to learn Ability to work independently and as part of a team in a deadline-driven environment Why Join GHA? Opportunity to work in a fast-growing Med-EdTech organization impacting healthcare education Training and mentorship by experienced medical writers, editors, and clinical faculty Exposure to real-time clinical content development for national and international programs Supportive work culture with learning and professional growth opportunities How to Apply: Interested candidates can send their CV and a brief writing sample to [hrmanager@globalhealthcareacademy.org, 9731430569] Subject line: Application for Medical Content Writer – GHA Job Types: Full-time, Permanent Pay: ₹23,000.00 - ₹27,000.00 per month Benefits: Health insurance Paid time off Provident Fund Schedule: Day shift Language: Hindi (Preferred) English (Preferred) Work Location: In person

DESCRIPTION The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle. AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud. Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You’ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project. The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. 10034 Key job responsibilities As an experienced technology professional, you will be responsible for: Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs Providing technical guidance and troubleshooting support throughout project delivery Collaborating with stakeholders to gather requirements and propose effective migration strategies Acting as a trusted advisor to customers on industry trends and emerging technologies Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. BASIC QUALIFICATIONS Bachelor's degree in computer science, engineering, related field, or equivalent experience 5+ years of hands-on experience in migration and modernization of mainframe applications to cloud platforms using refactoring approach Strong hands-on experience in Java and Spring Boot framework development and experience with RESTful web services using Spring Boot Proficiency in Spring framework components (Spring MVC, Spring Data, Spring Security) and Experience with ORM frameworks like Hibernate/JPA Hands-on experience in mainframe technologies including COBOL, JCL, DB2, CICS, IMS, VSAM, PL/1, Assembler, REXX, etc. Knowledge of various modernization strategies such as rehosting, replatforming, and refactoring AWS experience required, with proficiency in services such as EC2, S3, RDS, DynamoDB, Lambda, IAM, VPC, and CloudFormation Experience with build tools like Maven, Gradle and working in agile software development environments utilizing automated build-test-deploy pipelines Strong communication skills, ability to explain complex technical concepts to both technical and non-technical audiences PREFERRED QUALIFICATIONS AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) AWS Blu Age L3 certification Knowledge of testing frameworks like JUnit, Mockito Knowledge of mainframe modernization tools like Micro Focus, Blu Age, Astadia, AWS Mainframe Modernization Service Familiarity with containerization of Spring Boot applications using Docker Exposure to Generative AI coding assistants such as Amazon Q Developer, GitHub Copilot Experience with automation and scripting (e.g., Python, Shell scripting) Experience in mainframe database migration to cloud databases (e.g., DB2 to Amazon Aurora) Knowledge of security and compliance standards (e.g., HIPAA, GDPR) Conduct technical workshops, training sessions, and knowledge-sharing initiatives to upskill teams Experience in writing technical documentation and providing mentorship Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION Are you passionate about solving business challenges at a global scale? Amazon Employee Services is looking for an experienced Business Analyst to join Retail Business Services team and help unlock insights which take our business to the next level. The candidate will be excited about understanding and implementing new and repeatable processes to improve our employee global work authorization experiences. They will do this by partnering with key stakeholders to be curious and comfortable digging deep into the business challenges to understand and identify insights that will enable us to figure out standards to improve our ability to globally scale this program. They will be comfortable delivering/presenting these recommended solutions by retrieving and integrating artifacts in a format that is immediately useful to improve the business decision-making process. This role requires an individual with excellent analytical abilities as well as an outstanding business acumen. The candidate knows and values our customers (internal and external) and will work back from the customer to create structured processes for global expansions of work authorization, and help integrate new countries/new acquisitions into the existing program. They are experts in partnering and earning trust with operations/business leaders to drive these key business decisions. Responsibilities: Own the development and maintenance of new and existing artifacts focused on analysis of requirements, metrics, and reporting dashboards. Partner with operations/business teams to consult, develop and implement KPI’s, automated reporting/process solutions, and process improvements to meet business needs. Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format. Prepare and deliver business requirements reviews to the senior management team regarding progress and roadblocks. Participate in strategic and tactical planning discussions. Design, develop and maintain scaled, automated, user-friendly systems, reports, dashboards, etc. that will support our business needs. Excellent writing skills, to create artifacts easily digestible by business and tech partners. Key job responsibilities Design and develop highly available dashboards and metrics using SQL and Excel/Tableau/QuickSight Understand the requirements of stakeholders and map them with the data sources/data warehouse Own the delivery and backup of periodic metrics, dashboards to the leadership team Draw inferences and conclusions, and create dashboards and visualizations of processed data, identify trends, anomalies Execute high priority (i.e. cross functional, high impact) projects to improve operations performance with the help of Operations Analytics managers Perform business analysis and data queries using appropriate tools Work closely with internal stakeholders such as business teams, engineering teams, and partner teams and align them with respect to your focus area BASIC QUALIFICATIONS 3+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables) experience Experience defining requirements and using data and metrics to draw business insights Experience with SQL or ETL Knowledge of data visualization tools such as Quick Sight, Tableau, Power BI or other BI packages 1+ years of tax, finance or a related analytical field experience PREFERRED QUALIFICATIONS Experience in Amazon Redshift and other AWS technologies Experience creating complex SQL queries joining multiple datasets, ETL DW concepts Experience in SCALA and Pyspark Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION Amazon india is an inventive research and development company that designs and engineers high-profile devices like Echo, FireTV, tablets, e-readers, which have changed the daily lives of millions of users. Most advanced products need cutting-edge testing to ensure they reach the customers with the best quality. This is the mission of every Software QA engineer at Amazon Lab126/India . At Amazon, we not only test the products, we treat the testing activities on par with design and invention of a system. We use state of the art technologies and methodologies to ensure the most efficient and most comprehensive testing. Invention of new test methodologies and innovation is the essence of testing in our team. Work hard. Have fun. Make history. Role Requirements: You are expected to have industry-leading technical abilities that enable you to significantly improve product quality. You should have a combination of: Solid in-depth knowledge of Quality Assurance Concepts Excellent solid understanding of the operating system software, as well as knowledge of object-oriented design principles. Understanding of 802.11 standards Total 10+ years of experience in wireless testing in BT, or Zigbee You will spend efforts studying and designing the new methodologies and techniques to facilitate testing, including the state-of-art Machine Learning and Deep Learning methods. Basic qualifications Experience in manual testing and automated testing 6+ year of experience working as a Quality Assurance Engineer Bachelor’s degree in Computer Science, Computer Engineering or similar technical field. 6+ years of experience in automation development and testing using Python, experience in automating the test cases for embedded software. Preferred qualifications Product experience with wireless consumer electronics Domain expertise in Wi-Fi or , Bluetooth or Zigbee Hands-on experience in Bluetooth certification and Wi-Fi certification Hands-on experience in Bluetooth profiles and features (A2DP, AVRCP, MAP, HID and HFP) testing Solid understanding of QA tool and environments for wi-Fi , BT packet capture Experience writing automation code for (Wi-Fi,Bluetooth, Zigbee) based systems Familiarity with WiFi 802.11 a/b/g/n/ac Shows creativity and initiative to improve product coverage and effectiveness Knowledge of industry standard test automation tools and experience developing product test harnesses Experience with Android, iOS or other mobile application development or testing Strong experience in Python, Java, C, and C++ Experience with open source tools and resources Experience working closely with development and business teams. Key job responsibilities As a Software Quality Assurance Engineer, you will join the team of hands-on, passionate and seasoned SQA professionals developing innovative consumer-centric testing solutions. In this role, you will: Develop test plans and test cases Develop Automation test harness and automate tests using internal and open source tools & infrastructure Find, isolate, document, regress, and track bugs through to a resolution Interpret and report testing results, and be a vocal proponent for quality in every phase of the development process Engage with an experienced cross-disciplinary staff to conceive, design and develop innovative consumer products. Need to have hunger of continuously searching for better and more efficient test solutions, and an instinct for continuous invention and innovation. Have the opportunity to propose improvements to our existing processes and automated tools in order to improve the team’s speed, quality and efficiency. Be responsive, flexible and able to succeed within an open collaborative peer environment. You will need to be able to work efficiently and effectively in a fun, fast-paced dynamic team environment. A day in the life Lead the team with hands on exp in technology About the team Connectivity team works in WIFI , BT , ZIGBEE technology on all Amazon products BASIC QUALIFICATIONS 1+ years of quality assurance engineering experience 3+ years of quality assurance teams management experience Experience managing manual testers Experience managing automation testers Experience testing web technologies and back-end services Experience identifying and reviewing test plans, test cases and testing results with a strong QA background PREFERRED QUALIFICATIONS Experience preparing quality metrics and effectively engaging with stakeholders to set and drive quality goals Experience transforming QA programs from manual to automation Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION Prime is one of the largest and most loved subscription programs in the world that offers one-of-a-kind basket of benefits such as free and fast shipping, movie streaming and millions of songs for Prime members. We are customer-obsessed and we continue to innovate for our customers and make Prime better for our customers every day. Are you interested in driving highly impactful initiatives for Prime? Do you enjoy the challenge that comes from managing complex, cross-functional and cross-organizational projects that need strong, data-driven, and strategic technical judgment and ensure high quality and on-time deliverables? The Prime Team is seeking an exceptional Principal Technical Program Manager for leading and delivering important programs with broad cross-organizational, cross-business, or significant technology impact for Prime. In this role, you will work with tech and business teams within Prime and across orgs in Amazon to drive innovative solutions for our customers. This role will give you an opportunity to learn a range of new systems and leverage the deep collection of technologies throughout the company to achieve our vision. This role will define strategy and requirements of a program or portfolio of programs, and then drive delivery and subsequent operations post going live. This role requires regular communication with executive management on status, risks and product strategy. Excellent listening and writing skills with strong technical competency are essential. This is an exciting opportunity to shape the next generation of Amazon Prime! If you want to work on impactful programs that delight our customers and are passionate about implementing solutions that impact millions of people every day, we want to hear from you! Key job responsibilities Leverage deep knowledge of the core system technologies and broad understanding of company systems/technologies to drive design for the programs you own Show strong bias for action and handle multiple priorities simultaneously Be the interface between the product teams and the development teams, define requirements, negotiate priorities, and deliver the right solutions and mechanisms Resolve significantly complex problems, showing high judgment in decisions that have technical and business implications Make the right feature trade-offs to ship software without compromising customer experience and business relevance Play a significant role in the career development of others, actively mentoring others, and educating the larger community on best practices. Represent, verbally and in writing, complex decisions, tough trade-offs, and potential solutions clearly to leaders up to 3 levels above BASIC QUALIFICATIONS 7+ years of technical product or program management experience 10+ years of working directly with engineering teams experience 5+ years of software development experience Experience managing programs across cross functional teams, building processes and coordinating release schedules PREFERRED QUALIFICATIONS 8+ years of hands-on work managing complex technology projects experience Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION Role Description Technical Program Managers(TPM) define the product strategy, requirements and influence the design, development, testing, deployment and maintenance of the company’s software applications, systems, services and other technology projects end-to-end. As a key contributor throughout the engineering lifecycle, TPMs ensure consistent delivery of high-quality software and influence technical decisions on architecture and implementation of software systems and services. They thrive in entrepreneurial environments and are not hindered by ambiguity or competing priorities. They understand the customer and work backwards to define roadmaps and drive execution across stakeholders. They clearly communicate goals, roles, responsibilities and desired outcomes to internal cross-functional and remote project teams as well as have the ability to influence cross-team and from individual contributors to senior leadership. Key job responsibilities Skills of a successful TPM System Design: System Design is a crucial competency for Technical Program Managers at Amazon, requiring a comprehensive understanding of both technical architecture and scalable solutions. TPMs must ensure business and technical stakeholder needs are aligned while driving meaningful discussions that lead to clear decisions. They are expected to collaborate with Senior/Principal Engineers to develop architectures that scale effectively and match ambitious business objectives. When approaching system design, TPMs must consider multiple critical factors including scalability, performance, security, and technical trade-offs between different technologies. They need to be proficient in distributed systems, Service-Oriented Architecture (SOA), and n-tiered software architecture. Program Management: Program Management at Amazon TPMs involves managing complex cross-functional programs with significant organizational impact. TPMs are accountable for overseeing program lifecycles, which may focus on either a single critical technology product or broader initiatives spanning multiple organizations and geographies. They define the program's mission, vision, and tenets while setting clear objectives and driving teams both within and outside their organization to deliver results. Their role includes managing organizational roadmaps, contributing to different narratives, and owning organizational goals. TPMs play a vital role at Amazon by defining and executing technical strategy while serving as a bridge between business needs and technical implementation. They are critical because they define the technical strategy, functional requirements, and influence the entire technology lifecycle from design to maintenance of Amazon's software applications, systems, and services. TPMs drive mindful discussions leading to crisp decisions while providing crucial context for business and technology choices from past, current, and future perspectives. Their importance is heightened by their responsibility to partner with customers and engineering teams to determine project prioritization and ensure architecture scales to match Amazon's "think big" business case. A day in the life In this role you will work to define requirements, clarify scope, plan, track delivery and oversee strategic programs. You will be the primary point of contact to provide a holistic view of these cross-cutting programs for our partners teams and leadership by writing crisp and concise program reports. You will actively look out for risks and dependencies and take steps to mitigate them by escalating until it is resolved. You will collaborate with engineers, Software Development Managers (SDM), partner teams and stakeholders and ensure projects are delivered as per schedule with highest quality. BASIC QUALIFICATIONS 5+ years of technical product or program management experience 7+ years of working directly with engineering teams experience 3+ years of software development experience 5+ years of technical program management working directly with software engineering teams experience Experience managing programs across cross functional teams, building processes and coordinating release schedules PREFERRED QUALIFICATIONS 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION The OPTIMA team is seeking a Manager I, Training. OPTIMA is a global team and enables Amazon to deliver a superior shopping experience to customers worldwide. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging technology alongside our operational excellence. We enable shopping feature teams deliver superior CX quality by providing them with reliable and comprehensive insights and ground truth data to measure and train ML (Machine Learning) models and handle annotation and Root Cause Analysis (RCA) across 10 different languages. The Training Manager, will be responsible for planning, coordinating, executing and delivering training programs for OPTIMA business. The ideal candidate will provide regular supervision to the training team, conduct thorough analysis of training outcomes, and deliver constructive performance feedback to drive continuous improvement. They must demonstrate strong capabilities in optimizing training efficiency through systematic approaches, including the development of standardized training materials, implementation of best practices, and utilization of performance analytics. The role demands thought clarity and cross-functional partnership. The candidate will influence stakeholders, have strong analytical skills, a track record of using data and tools to drive business impact and be comfortable working in an ambiguous environment. Key job responsibilities Manage training team across 5 sites. Manage work prioritization and delivery based on business needs. Schedule large-scale training initiatives, tracking training completion, and reporting out on training progress. Maximize productivity and Training efficiency through standardization, strong process documentation, supervision, analysis and performance feedback on a periodic basis. Ensure and drive best practices standardization across all sites. Foster the development and growth of employees (on-boarding, mentoring, teaching, etc.). Ensure training results are trackable, sustainable, achieving goal and strategy. BASIC QUALIFICATIONS A Bachelors Degree with relevant experience of 4+ years with 2+ years of people management. Excellent communication (written & oral), strong organizational skills and detail oriented. Strong analytical, problem-solving, and critical-thinking skills Comfortable working in a fast paced, highly collaborative, dynamic work environment Willingness to support several projects at one time, and to accept re-prioritization as necessary Detail-oriented, team-focused, and a quick problem-solver. Advanced proficiency in MS Office PREFERRED QUALIFICATIONS Business Analytics experience Exceptional writing skills and significant experience in people management Familiarity with online learning technology Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION We are seeking an exceptional Business Analyst to drive analysis and insights to help our teams make meaningful, data backed business decisions. The successful candidate will possess strong fervor for analytics, performance evaluation, setting high standards, accuracy and staying ahead of a dynamic and fast-evolving business. You should have excellent communication skills to be able to work with business leaders and share succinct performance insights. Above all, you should be passionate about people, using AI tools and have deep understanding of Amazon performance evaluation principles. About the team Global Operations-Artificial Intelligence (GO-AI) is a part of Amazon Robotics (AR), an org, in Fulfillment Technologies & Robotics (FTR). GO-AI enables Computer Vision (CV) and ML based automation by delivering high quality data to improve AI and Machine Learning (ML) product lifecycle through ‘near real-time human-in-the-loop’ (NRT HITL) and offline annotations. BASIC QUALIFICATIONS Bachelor's degree or equivalent 3+ years of business analyst, data analyst or similar role experience 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience Demonstrated proficiency analyzing data, creating dashboard and business reports using SQL 3+ years of program management experience, leading projects involving multiple stakeholders Proven experience writing scripts using SQL, extracting and analyzing the data to provide precise reports to stakeholders Demonstrated ability to maintain high level of integrity and discretion to handle confidential information Demonstrated written and verbal communication skills and ability to influence without authority Proven ability to present complex information in a clear and concise manner to executives Experience defining requirements and using data and metrics to draw business insights and making business recommendations PREFERRED QUALIFICATIONS Advance SQL proficiency; write complex SQL statements and ability to manipulate a massive amount of data, working knowledge of Python, creating dashboards/on demand reports using Quicksight Experience using AI tools Experience creating scorecards or similar performance evaluation reports Familiar with defining configuration specifications and business analysis requirements Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION Are you passionate about solving business challenges at a global scale? Retail Business Services - BX team is looking for an experienced Business Analyst to join Retail Business Services to enable insights which help our selling partners to take their businesses to next level. The candidate will have to understand and implement new and repeatable processes to improve our strategic insights for selling partner. They will do this by partnering stakeholders and digging deep into the business challenges to understand and identify insights that will enable us to figure out standards to improve our ability to globally scale this program. They will be comfortable delivering/presenting these recommended solutions by retrieving and integrating artifacts in a format that is immediately useful to improve the business decision-making process. This role requires an individual with excellent analytical abilities as well as an outstanding business acumen. The candidate knows and values our customers (internal and external) and will work back from the customer to create structured processes for global expansions and help integrate new countries/new acquisitions into the existing program. They are experts in partnering and earning trust with operations/business leaders to drive these key business decisions. Key job responsibilities Key job responsibilities An ideal candidate for this role: Will have relevant experience in data analytics working with large data sets and to extract and transform data using various tools and technologies Will transform data into actionable business information, and will make it readily accessible to stakeholders worldwide Will use data to support ideas, drive actionable outcomes, and provide unique ways to present data and information in an easy to consume format Will be passionate about finding root causes, trends, and patterns and how they impact business. Will draw inferences and conclusions, create dashboards and visualizations of processed data Will have business and communication skills to be able to work with product owners to understand key business questions to build reports that enable product owners to answer those questions quickly and accurately . Will be very comfortable juggling competing priorities and handling some level of ambiguity . Will thrive in an agile and fast-paced environment on highly visible projects and initiatives About the team Amazon.com, Inc. (NASDAQ:AMZN), a Fortune 500 company based in Seattle, opened on the World Wide Web in July 1995 and today offers Earth's Biggest Selection. Amazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. Today, we operate retail websites in nine countries, offering millions of products in more than 40 categories worldwide, and we still like to work hard, have fun and make history! Retail Business Services (RBS) leverages technology to improve customer experience and selling partner experience while lowering Amazon’s cost structure. Vision of RBS is to accelerate Amazon’s flywheel by Improving the customer experience by fixing detail page catalog defects at scale Improving selling partner listing quality to drive GMS and reducing fulfillment defects to drive profitability and We strive to eliminate the root cause of the defect and wherever not possible, we leverage machine learning to find and fix at scale or surface to selling partners. RBS has multiple programs/services aimed at reducing the listing friction, improving listing quality, reducing customer returns and improving star ratings of products that are dependent on selling partner support for effective execution. BASIC QUALIFICATIONS 1+ years of complex Excel VBA macros writing experience Experience creating complex SQL queries joining multiple datasets, ETL DW concepts Knowledge of Python, VBA, Macros, Selenium scripts PREFERRED QUALIFICATIONS Knowledge of data visualization tools such as Quick Sight, Tableau, Power BI or other BI packages Knowledge of NLP & text processing Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION About Amazon.com: Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world. Overview of the role The Business Research Analyst will be responsible for Data and Machine learning part of continuous improvement projects across the Discoverability space. This will require collaboration with local and global teams. The Research Analyst should be a self-starter who is passionate about discovering and solving complicated problems, learning complex systems, working with numbers, and organizing and communicating data and reports. The Research Analyst will perform Big data analysis to identify patterns, train model to generate product to product relationship and product to brand & model relationship. The Research Analyst is also expected to continuously improve the ML/LLM solutions in terms of precision & recall, efficiency and scalability. The Research Analyst should be able to write clear and detailed functional specifications based on business requirements. Key job responsibilities As a Research Analyst, you'll collaborate with experts to develop advance machine learning or large language model (ML/LLM) solutions for business needs. You'll drive product pilots, demonstrating innovative thinking and customer focus. You'll build scalable solutions, write high-quality code, and develop state-of-the-art ML/LLM models. You'll coordinate between science and software teams, optimizing solutions. The role requires thriving in ambiguous, fast-paced environments and working independently with ML/LLM models. Key job responsibilities Collaborate and propose best in class ML/LLM solutions for business requirements Dive deep to drive product pilots, demonstrate innovation and customer obsession to steer the product roadmap Develop scalable solutions by writing high-quality code, building ML/LLM models using current research breakthroughs and implementing performance optimization techniques Coordinate design efforts between Sciences and Software teams to deliver optimized solutions Communicate technical concepts to stakeholders at all levels Ability to thrive in an ambiguous, uncertain and fast moving ML/LLMuse case developments Familiar with ML/LLM models and able to work independently. BASIC QUALIFICATIONS Bachelor's degree in math/statistics/engineering or other equivalent quantitative discipline 2+ years of relevant work experience in solving real world business problems using machine learning, deep learning, data mining and statistical algorithms Strong hands-on programming skills in Python, SQL, Hadoop/Hive. Additional knowledge of Spark, Scala, R, Java desired but not mandatory Strong analytical thinking Ability to creatively solve business problems, innovating new approaches where required and articulating ideas to a wide range of audiences using strong data, written and verbal communication skills Ability to collaborate effectively across multiple teams and stakeholders, including development teams, product management and operations. PREFERRED QUALIFICATIONS Master's degree with specialization in ML, NLP or Computer Vision preferred 3+ years relevant work experience in a related field/s (project management, customer advocate, product owner, engineering, business analysis) - Diverse experience will be favored eg. a mix of experience across different roles - In-depth understanding of machine learning concepts including developing models and tuning the hyper-parameters, as well as deploying models and building ML service - Technical expertise, experience in Data science, ML and Statistics Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job Title: Content Creator (Camera-Facing) Company: My Haul Store Location: Bangalore, India About My Haul Store: My Haul Store is a dynamic e-commerce company based in Bangalore, specializing in marketing. We are on the lookout for a talented Content Creator who thrives on facing the camera, both in-studio and on-location, to join our creative team. If you are passionate about content creation, confident in front of the camera, and have a knack for understanding social media trends and audience engagement, we encourage you to apply. Job Description: As a Camera-Facing Content Creator at My Haul Store, you will be at the forefront of our content creation efforts. Your responsibilities will include: Key Responsibilities: On-Camera Presence: Comfortably face the camera both in-studio and on-location, working with a production crew to create engaging content. Language Proficiency: Fluent in both Hindi and English, with strong written and spoken communication skills in both languages. Social Media Trends: Stay up-to-date with the latest social media trends and apply them effectively to company content to drive high engagement. Scriptwriting: Create scripts in both Hindi and English that resonate with our target audience and align with our content strategy. Audience Insight: Understand the pulse of the audience from a creator and viewer perspective, tailoring content accordingly. Creativity: Bring a creative and innovative mindset to content creation, collaborating effectively within a team. Self-Motivation: Demonstrate self-motivation and a proactive approach to content creation and audience engagement. Requirements: Bachelor's degree in Film, Media, Communication, or a related field. Demonstrated experience and confidence in front of the camera, with a portfolio of previous content creation work. Proficiency in Hindi and English, both written and spoken. In-depth knowledge of social media platforms and trends. Strong script writing skills in both Hindi and English. A creative and imaginative approach to content creation. Ability to work collaboratively within a team. Additional Information: This is a full-time position based in Bangalore, India. We foster a creative and collaborative work environment that encourages personal and professional growth. If you are a passionate content creator who enjoys being in front of the camera, understands social media dynamics, and is eager to create engaging content for a growing company like My Haul Store, we encourage you to apply. Please submit your resume, portfolio, and a cover letter explaining why you are a perfect fit for our team. Job Type: Full-time Pay: ₹20,000.00 - ₹50,000.00 per month Benefits: Health insurance Internet reimbursement Paid sick time Paid time off Provident Fund Language: Hindi (Preferred) English (Preferred) Work Location: In person

DESCRIPTION Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Selling Partner Services (SPS) team acts as the primary interface between Amazon and our business partners. We obsess over providing world-class support to Merchants selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers. We are looking for a Workforce Management (WFM) System Administrator to maintain our WFM back end/front end systems and tools. In addition, the WFM System Admin will partner closely with other teams to deliver mission critical initiatives, while devising solutions and tools that will benefit SPS Operations. This role requires troubleshooting and problem-solving, attention to detail, and delivering high quality results on time. Key job responsibilities Responsible for the ongoing support, user training and maintenance of our global Workforce Management systems and tools. Troubleshooting any issues with or enhancements to WFM Systems and coordinating with the applicable people to ensure the proper resolutions are met in a timely manner. Evaluate and Advise partners to develop Forecast Groups, Staff Groups and Routing Sets to improve utilization and business efficiency. Ensures the accuracy and timeliness of all data flowing to and from WFM systems. Respond to reported issues, requests & inquiries of a problematic technical or functional nature, and suggest or deploy fixes and enhancements. Setup user access to systems and/or services. Creates and updates profiles, permissions, and maintains user accounts. Drafts and maintains internal communications policies and procedures. Participate in cross-functional activities such as requirements gathering, review and user acceptance testing. Works with internal IT support teams and vendor technical support, as needed. Provide on-call which will require working on some nights and weekends. Occasional business travel and travel to other company facilities will be required. BASIC QUALIFICATIONS 2+ years of program or project management experience 2+ years of working cross functionally with tech and non-tech teams experience Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) 2+ years of defining and implementing process improvement initiatives using data and metrics experience 2+ years experience in a Workforce Management Administrator position, or 3+ years of relevant WFM user experience (Forecasting, Scheduling, Real Time Management) required Ability to perform many concurrent assignments and determine the need for changing priorities Commitment to customer experience, and a high level of dedication, enthusiasm, motivation, and persuasive ability in a team and cross-functional environment Ability to learn and train technical information PREFERRED QUALIFICATIONS 3+ years of driving end to end delivery, and communicating results to senior leadership experience 3+ years of driving process improvements experience Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Experience in requirement gathering and ability to write clear and detailed requirement document Exceptional organizational skills and influencing and leadership skills 3+ years experience in a Workforce Management Administrator position, or 4+ years of relevant WFM analyst experience (Forecasting, Scheduling, Real Time Management) Oral and written communication skills are required in order to provide appropriate customer support and interaction Quantitative and analytical skills; experience with advanced use of Excel and using statistical analysis applications. Speaking-listening-writing skills, attention to details, proactive self-starter Proven ability to work in a dynamic, ambiguous environment Experience with automatic contact routing, VoIP and any contact center case management tools. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION Amazon strives to be the world’s most customer centric company. To continue to delight and exceed our customer's expectations, at Amazon, we take the quality of the catalog data that drives this selection very seriously. That's where you can help. Our vision is to “enable our Customers shop the right size and fit, every single time”. We delight customers when we understand their size and fit needs and return an experience that turns their moment of hesitation to an informed, high confidence buying decision. As a Program Manager for Size and Fit, you will work with cross functional teams to solve the customer problem of size and fit globally. You will get opportunity to improve the size and fit display across Amazon catalog worldwide by driving standardization and expanding size and fit strategies globally. Your success will improve customer experience, while simultaneously getting exposure to innovative/scalable solutions. You will coordinate with multiple stakeholders (product, tech, category etc.) to improve the Customer Experience and efficiency, leveraging tech products and manual workforce. You will partner with senior leaders and stakeholders across category teams to identify the size and fit experience gaps, surface findings, and influence the changes needed to fix them long-term. You will perform frequent documentation and writing tasks to effectively communicate complicated problems, strategies, and results to senior-leaders. Key job responsibilities Track and report program effectiveness metrics to stakeholders, as well as continually monitor, analyze and tune messaging to maximize impact Build strategic relationships with stakeholders to drive policy change or improvements that ensure the best customer experience Define the clear requirement of specific business use cases for the product manager Identify, assess, track and mitigate issues and customer risks at multiple levels Responsible for communication/contribution to Leadership (Flash updates/WBR/QBR/LT Deep dives) A day in the life The successful candidate will have good project management skill with the ability to conduct in-depth analyses, think big and identify game-changing opportunities. In addition, you will be expected to deliver solutions and programs that are technology based, highly scalable, secure, and flexible - all while maintaining customer and business partner focus. You will work with internal and external stakeholders to identify, define, and specify solutions meeting our customers’ and vendors’ needs. The individual would have targets on process standardization, automation and business metrics. Would engage with the business and support/service teams and build customer confidence through quality delivery, robust processes and sound reporting metrics. About the team Size & Fit team within the Retail Business Services (RBS) group identify catalog issues impacting CX at scale, and set up mechanisms to fix them. Our solutions ensure information in Amazon's catalogs is both complete and comprehensive enough to give our customers a great shopping experience every time. BASIC QUALIFICATIONS Knowledge of Microsoft Office products and applications Experience handling projects using six sigma or Lean processes Experience using data to influence business decisions Experience interpreting data and making business recommendations 3+ years of experience in Deep dive, Data analysis, defect identification & resolution. PREFERRED QUALIFICATIONS Experience in advanced SQL, Python, Tableau Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Script Writer Location: Bengaluru Type: Full-Time (Monday-Friday) Experience: 1-4 Years (Immediate Joiner Preferred) Language: Hindi, English.. Job Overview: We are seeking a skilled and imaginative scriptwriter to join our creative team. The scriptwriter will be responsible for developing compelling scripts for a variety of media formats, including video content, advertisements, web series, social media, podcasts, and corporate presentations. Requirements: Proven experience as a script writer, screenwriter, or content writer (portfolio required). Strong storytelling skills with the ability to craft dialogue and structure narratives. Excellent writing, grammar, and editing skills. Ability to write in different tones and for different demographics. Familiarity with scripting software (e.g., Final Draft, Celtx) and content collaboration tools. Strong communication and interpersonal skills. Ability to work independently and collaboratively in a fast-paced environment. Preferred Qualifications: Bachelor’s degree in creative writing, film, journalism, media, communications, or a related field. Experience writing for video production, digital media, or branded content. Understanding of content marketing, SEO, and audience engagement strategies. Knowledge of video production processes is a plus. Job Type: Full-time Pay: ₹20,000.00 - ₹45,000.00 per month Benefits: Health insurance Internet reimbursement Paid sick time Paid time off Provident Fund Work Location: In person

DESCRIPTION As a Research Analyst, you'll collaborate with experts to develop advance machine learning solutions for business needs. You'll drive product pilots, demonstrating innovative thinking and customer focus. You'll build scalable solutions, write high-quality code, and develop state-of-the-art ML models. You'll coordinate between science and software teams, optimizing solutions. The role requires thriving in ambiguous, fast-paced environments and working independently with ML models. Key job responsibilities Collaborate with Applied Scientists to implement ML/LLM solutions that meet business goals Conduct product pilots demonstrating customer obsession and innovation Develop scalable solutions by writing high-quality code, building ML/LLM models using current research breakthroughs and implementing performance optimization techniques Act as a bridge between science and software teams to deliver optimized solutions Communicate technical concepts to stakeholders at all levels Develop technical documentation for Design specifications, Algorithms, Implementation challenges and Performance metrics Monitor and maintain existing solutions to ensure peak performance About the team The Retail Business Systems (RBS) group is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best catalog quality, wide selection, supply chain defects and compliance programs. The team’s primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled have a direct impact on customer buying decisions and online user experience. BASIC QUALIFICATIONS Bachelor's degree in Quantitative or STEM disciplines (Science, Technology, Engineering, Mathematics) 1+ years of relevant work experience in solving real world business problems using machine learning, deep learning, data mining and statistical algorithms Strong hands-on programming skills in Python, SQL, Hadoop/Hive. Additional knowledge of Spark, Scala, R, Java desired but not mandatory Strong analytical thinking Ability to creatively solve business problems, innovating new approaches where required and articulating ideas to a wide range of audiences using strong data, written and verbal communication skills Ability to collaborate effectively across multiple teams and stakeholders, including development teams, product management and operations. PREFERRED QUALIFICATIONS Master's degree with specialization in ML, NLP or Computer Vision preferred 1+ years relevant work experience in a related field/s (project management, customer advocate, product owner, engineering, business analysis) - Diverse experience will be favored eg. a mix of experience across different roles - In-depth understanding of machine learning concepts including developing models and tuning the hyper-parameters, as well as deploying models and building ML service - Technical expertise, experience in Data science, ML and Statistics Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION At Amazon.com, we strive to be Earth’s most customer-centric company. To support this vision, we need exceptionally talented, bright, and driven people. If you would like to help us build the place to find and buy anything online, this is your chance to work hard, have fun, and make history. Key job responsibilities An ideal candidate for this role: Will have relevant experience in data analytics working with large data sets and to extract and transform data using various tools and technologies Will transform data into actionable business information, and will make it readily accessible to stakeholders worldwide Will use data to support ideas, drive actionable outcomes, and provide unique ways to present data and information in an easy to consume format Will be passionate about finding root causes, trends, and patterns and how they impact business. Will draw inferences and conclusions, create dashboards and visualizations of processed data Will have business and communication skills to be able to work with product owners to understand key business questions to build reports that enable product owners to answer those questions quickly and accurately . Will be very comfortable juggling competing priorities and handling ambiguity . Will thrive in an agile and fast-paced environment on highly visible projects and initiatives A day in the life As a Business Analyst, you will help develop an analytic solution to drive deep dives, provide insights into the health and state of the Operations and measure business impact. You will transform data into actionable business information, and will make it readily accessible to stakeholders worldwide. You will own the design, creation, and management of extremely large datasets. From Day 1, you will be challenged with a variety of tasks, ranging from creating datasets, reports, dashboards to metadata modeling, pipeline monitoring. You will interact with internal program and product owners, and technical teams to gather requirements, structure scalable and perform data solutions, and gain a deep understanding of key datasets. You will design, implement and drive adoption of new analytic technologies and solutions and promote industry standard best practices. You will be responsible to tune query performance against large and complex data sets. You will help translate analytic insights into concrete, actionable recommendations for business or product improvement. About the team Our team strives to make Amazon the best way for Partners to reach customers locally and globally and to operate their businesses, driven by the accurate and efficient support and solutions we provide them. We are looking for a Business Analyst for its TSE (Trustworthy Shopping Experience) Operations Analytics team. The team is being grown to provide insights and provide analytical solutions to help drive operational efficiencies, uncover the hidden risks and trends, reduce investigation errors, improve customer experience and predict & recommend the optimizations for future state. BASIC QUALIFICATIONS 1+ years of tax, finance or a related analytical field experience 2+ years of complex Excel VBA macros writing experience Experience defining requirements and using data and metrics to draw business insights Experience with SQL or ETL Bachelor's degree in finance, accounting, business, economics, engineering , analytics, mathematics, statistics or a related technical or quantitative field PREFERRED QUALIFICATIONS Experience using very large datasets Experience with reporting and Data Visualization tools such as Quick Sight / Tableau / Power BI or other BI packages Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. We are looking for an individual who is a service delivery focused subject matter expert. You will be responsible for frontline engineer or delivery partner support staff technical readiness and process compliance. You will provide in-depth technical & subject matter expertise for one or more products, services, or scenarios all while driving delivery excellence in a collaborative environment to achieve superior customer outcomes. Your primary accountability is to the support staff and managers on the teams you work with. This opportunity enables and promotes career growth as a recognized technical SME. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Responsibilities This role is centred around improving the quality-of-service delivery across various customer and/or Partner programs, with a particular focus on ensuring that partners maximize their partnership with the Microsoft and achieve their business growth. Engages and collaborates with support delivery teams and dependency teams in gaining resolution for critical, complex issues Understand and align with strategic objectives while maintaining attention to detail in individual partner cases Ensure ongoing quality improvement in partner support by contributing and producing troubleshooting/readiness content to help with volume deflection Define and implement service quality standards in alignment with Microsoft's commitment to partner satisfaction (CSDQ, PCMS) Close collaborations with SDM team on all matters related to Delivery Partners ________________________________________ Core Activities Monitor case wellness and resolution quality, ensuring timely progression of cases Capture and document knowledge and best practices from new or unique scenarios Personally manage high-impact customer and/or Partner engagements (e.g. escalations, sensitive or complex scenarios) Support others by staying engaged in their cases until resolution is achieved Act as the primary escalation point for Delivery Partner support team Identify training needs and design effective enablement strategies for support engineers and advocates Conduct daily reviews to ensure case quality and completeness; follow up to ensure corrective action is taken Identify critical and recurring issues and work with SDM and Delivery Partner to identify root cause and implement a correction action plan Advise on out-of-scope decisions and escalation procedures Develop and refine troubleshooting content and resources Collaborate with internal teams to share voice of the partner and voice of the advocate for product and process feedback Qualifications Required Qualifications: 4+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience o OR Bachelor's degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 3+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience. 3+ years of prior product, customer support and/or technical support experience o OR equivalent experience Language Qualification English Language: fluent in reading, writing and speaking. Preferred Qualifications: 5+ years of industry experience working with external customers and/or partners Strong customer service orientation with logical problem-solving and excellent communication skills Ability to thrive in collaborative team environments Passion for technology, learning, and continuous development Experience in training, coaching, and quality monitoring/improvement Experience working with Microsoft Cloud products (Azure, Office 365, Dynamics 365) or other cloud platforms (e.g., Salesforce, AWS) Knowledge of Microsoft technology stack or comparable industry tools Ability to troubleshoot service issues and coordinate across teams to resolve them Experience creating documentation and delivering knowledge-sharing sessions Proven leadership experience guiding teams toward defined objectives Strong project management skillset Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.