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Synergy Plus Business Consulting Group logo
Dailer Admin BPO Non Voice Synergy Plus Business Consulting Group

1.0 - 5.0 years

0 Lacs

pune, maharashtra

On-site

You are an experienced Dialer Admin (Team Member) with at least 1 year of back-office work experience in either Dialer Admin or Email/Chat domain. Your responsibilities include configuring, monitoring, and maintaining dialer systems such as Genesys, Five9, NICE, Avaya, etc. You will manage campaign setup, list management, and pacing strategies to ensure optimal performance. Collaboration with operations, workforce management, and IT teams is essential to align dialer strategies with business goals. Your role involves monitoring real-time performance, troubleshooting dialer-related issues, generating and analyzing dialer performance reports, and recommending improvements. Compliance with regu...

Posted 3 months ago

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