Dailer Admin BPO Non Voice Synergy Plus Business Consulting Group

1.0 - 5.0 years

0 Lacs

pune, maharashtra

On-site

You are an experienced Dialer Admin (Team Member) with at least 1 year of back-office work experience in either Dialer Admin or Email/Chat domain. Your responsibilities include configuring, monitoring, and maintaining dialer systems such as Genesys, Five9, NICE, Avaya, etc. You will manage campaign setup, list management, and pacing strategies to ensure optimal performance. Collaboration with operations, workforce management, and IT teams is essential to align dialer strategies with business goals. Your role involves monitoring real-time performance, troubleshooting dialer-related issues, generating and analyzing dialer performance reports, and recommending improvements. Compliance with regulatory and internal dialing policies is crucial. Additionally, you may need to support non-voice communication channels (email/chat) as required. To excel in this position, you must possess a graduate degree with strong verbal and written communication skills. Good analytical and problem-solving skills are essential, along with familiarity with banking systems and contact center technologies. Proficiency in Microsoft Excel and reporting tools is a must. Strong soft skills, including excellent English communication, analytical mindset, attention to detail, and ability to work independently as well as in a team, will be advantageous. Preferred qualifications include a Bachelor's degree or equivalent experience, prior experience in a non-voice BPO/KPO environment, and exposure to workforce management or Email/Chat processes. Preferred technical skills involve the ability to analyze data, strong reporting skills using Microsoft Office, understanding customers" expectations on quality, and possessing intellectual ability and writing competence. This role requires adaptability in a fast-paced, dynamic environment, time management, multitasking skills, and the capability to draw insights from data. Being an immediate joiner, you will play a vital role in ensuring the smooth operation of dialer systems and enhancing overall performance.,

Posted 1 week ago

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