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Senior Service Desk Analyst TransPerfect

3.0 - 7.0 years

0 Lacs

pune, maharashtra

On-site

You will be working as a Senior Service Desk Analyst in a 24/7 online Service Desk (Semi-Technical) environment. Your main responsibilities will include: - Delivering exceptional service and support to end-users using an online Service Desk ticketing system. - Interacting with Customers to provide and process information in response to inquiries, concerns, and requests regarding IT products and services offered. - Timely identifying, escalating, communicating, and driving all Priority 1 Incidents till Closure. - Performing initial review of new tickets, conducting advance analysis, research, and accurately documenting troubleshooting steps for further investigation. - Gathering detailed info...

Posted 1 week ago

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