3 Wowza Jobs

We are looking for a Technical Support Engineer to join our global team of support professionals. In this role, you will be responsible for providing technical support measured against defined SLAs for Wowza products and services across a wide range of customer workflows and deployment environments. The ideal candidate has deep experience with media streaming technologies, can troubleshoot complex video delivery workflows and network issues, and is skilled at educating customers of all experience levels. Required Qualifications 5+ years of relevant technical support or related experience Experience providing external customer support in a service desk environment Strong understanding of and experience with SLA performance management Background working in a SaaS environment Excellent communication, documentation, and organizational skills Ability to work independently in a remote environment and meet productivity metrics Hands-on experience with live and on-demand video/audio streaming, codecs, encoding technologies, and media players Solid networking fundamentals: TCP, UDP, ICMP, bandwidth, and latency Proficiency across operating systems including Windows, Linux, MacOS, iOS, Android, and VMWare Familiarity with languages and markup: Java, XML, HTML, JavaScript Understanding of streaming protocols: RTMP(S), RTP/RTSP, HLS, LL-HLS, WebRTC, CMAF Experience with managing cloud-based deployments (e.g., AWS, Google Cloud, Azure, HTTP web servers) Experience with Wowza products and services (a plus) Willingness to work non-traditional hours, including EU shifts Key Responsibilities Build and maintain deep product knowledge of Wowza's streaming technology Ensure SLAs are consistently met and maintained Monitor and exceed key metrics and KPIs Contribute to Wowza's internal knowledge base and documentation Reproduce and troubleshoot customer workflows using real-world configurations Provide feedback to improve customer experience and support operations Mentor and support junior team members on technical and procedural matters Deliver unapologetically "customer-obsessed" service and support Shift This role will cover the APAC region and may require non-standard working hours. Benefits Who We Are: Wowza Media Systems is a Colorado-based, globally-known leader in video streaming software solutions. Wowza's software enables its customers to deliver high-fidelity video streams from any source to any destination, reliably at large scale and with low latency. Wowza's solutions are implemented by tens of thousands of customers in more than 100 countries, across education, healthcare, enterprise, gaming, fitness, auction, e-commerce, and government applications. Founded nearly fifteen years ago, Wowza is backed by private equity firm Clearhaven Partners. Why Work for Wowza: Join a fast-paced, private equity-backed Colorado software company sitting at the intersection of mission critical video streaming applications. Wowza has long standing reputations for technical prowess and consistent innovation and has been a consistently growing company. In addition, Wowza's team works to connect the larger community with our passion for tech. From live-streaming graduation ceremonies for local schools to helping parents monitor their children in the NICU, employees can cultivate the same creative energy that first brought the company to life. Our employees are encouraged to take ownership of their role and coworkers are happy to help one another along their video journey. We have a brand-new company headquarters office as well as remote employees across the US and around the globe.

Wowza is seeking a technically savvy and customer-focused Technical Account Manager (TAM) to join our Technical Account Management team. This is a hybrid role combining the deep technical expertise of a Solutions Engineer with the relationship-building strengths of a Technical Account Manager. You'll work closely with customers post-sale to ensure a smooth onboarding, successful technical integration, and long-term adoption of Wowza's streaming solutions. Your ability to simplify complex topics and build trust with customers will be key. What You'll Do Customer Onboarding & Relationship Management Lead new customer onboarding from kickoff to successful go-live Host architecture reviews and workflow design sessions Serve as the main technical point of contact throughout the customer lifecycle Streaming Architecture & Implementation Guide customers through Wowza Streaming Engine and/or Wowza Video setup. Assist with live and on-demand streaming workflows, including encoder configuration, ingest setup, playback delivery, and security best practices. Troubleshoot technical issues and provide recommendations to improve performance and reliability. Data Integration & Workflow Support Support REST API and Java-based integrations Help customers automate workflows using scripts or connectors Validate and optimize incoming data for accurate media ingestion and analytics Proactive Technical Account Management Monitor account health and usage patterns to identify risks and opportunities Conduct periodic account reviews to ensure customer goals are being met Partner with Sales, Support, and Product teams to drive adoption, retention, and upsell opportunities Training, Enablement & Advocacy Deliver tailored training sessions to both technical and non-technical users Create or improve documentation to support customer self-service Capture feedback to help shape product direction and improve service delivery Must-Have Experience What We're Looking For 4+ years in technical consulting, solutions engineering, support engineering, or Technical Account Management in a technical field Experience with media streaming protocols (RTMP, HLS, DASH, SRT, WebRTC) Familiarity with Wowza (or similar streaming platforms) Strong understanding of RESTful APIs and scripting (Java preferred) Comfort working with cloud infrastructure (AWS, Azure, GCP, etc.), Linux/Windows environments, and networking basics Preferred Experience Experience working with encoder hardware/software, video monetization models, and streaming security Background in software or SaaS, media technology, or OTT platforms Prior customer-facing experience with a focus on technical success and growth Soft Skills Excellent written and spoken English Strong interpersonal skills; capable of working across technical and business stakeholders Self-driven with a passion for solving customer problems Comfortable working independently with distributed global teams Benefits Who We Are: Wowza Media Systems is a Colorado-based, globally-known leader in video streaming software solutions. Wowza's software enables its customers to deliver high-fidelity video streams from any source to any destination, reliably at large scale and with low latency. Wowza's solutions are implemented by tens of thousands of customers in more than 100 countries, across education, healthcare, enterprise, gaming, fitness, auction, e-commerce, and government applications. Founded nearly fifteen years ago, Wowza is backed by private equity firm Clearhaven Partners. Why Work for Wowza: Join a fast-paced, private equity-backed Colorado software company sitting at the intersection of mission critical video streaming applications. Wowza has long standing reputations for technical prowess and consistent innovation and has been a consistently growing company. In addition, Wowza's team works to connect the larger community with our passion for tech. From live-streaming graduation ceremonies for local schools to helping parents monitor their children in the NICU, employees can cultivate the same creative energy that first brought the company to life. Our employees are encouraged to take ownership of their role and coworkers are happy to help one another along their video journey. We have a brand-new company headquarters office as well as remote employees across the US and around the globe.

Company DescriptionSparkSupport Infotech Pvt Ltd, a leading IT solutions provider based in India, has joined forces with Tible, Netherlands, in a strategic joint venture to expand our global footprint and enhance our service offerings. With 17 years of experience, SparkSupport has been a trusted offshore technology partner for businesses across various regions, specializing in managing mission-critical infrastructure, building scalable applications, and delivering end-to-end solutions in cloud computing, DevOps, data analytics, and Power Platform services. Additionally, we provide live streaming solutions using Wowza for seamless on-demand or live video streaming. At SparkSupport, we are committed to solving technology challenges with a team that is empathetic, passionate, and supported by a global partner. Role DescriptionThis is a full-time role for a SEO Cum Content Writer located in Kochi. The SEO Cum Content Writer will be responsible for creating and optimizing web content, developing content strategies, conducting research, writing, proofreading, and ensuring SEO best practices are followed. Experience Required1.5- 3 years of experience. QualificationsWeb Content Writing, Writing, and Proofreading skillsExperience in developing content strategies and conducting researchFamiliarity with SEO best practices and toolsStrong analytical and problem-solving skillsExcellent written and verbal communication skillsAbility to work independently and as part of a teamBachelor's degree in English, Journalism, Communications, Marketing, or related fieldExperience with content management systems (CMS) is a plus