Hiring Alert Voice & Chat Process at WNS! We are excited to announce new openings for Voice & Chat Process Executives at WNS, a leading global Business Process Management (BPM) company. If you're enthusiastic, dynamic, and have excellent communication skills, this is your chance to build a promising career with us! --- About WNS: WNS (Holdings) Limited is a global BPM leader with a presence in over 16 countries and delivery centers across the world. Headquartered in Mumbai, WNS provides comprehensive services across industries like banking, insurance, travel, healthcare, retail, and more. We combine deep industry knowledge with technology, analytics, and process expertise to co-create innovative, digitally-led solutions with clients. Working at WNS means being part of a culture that values excellence, collaboration, and growth. Whether you're a fresher or have previous experience, WNS offers an environment where your career can thrive. --- Job Role: Voice & Chat Process Executive Location: WNS, Viman Nagar, Weikfield, Pune, Maharashtra Shift: Rotational Cab Facility: Available Key Responsibilities: Handle customer queries via voice and chat channels. Provide real-time support and solutions to customers. Maintain a positive, empathetic, and professional attitude at all times. Ensure timely follow-up and customer satisfaction. Requirements: Excellent communication skills (verbal and written). Prior customer service experience is a plus. Basic computer knowledge and typing speed. Ability to work in a fast-paced environment and in rotational shifts. Freshers and experienced candidates are welcome! --- Walk-In Drive Details: Dates: 16th May to 20th May Time: 11:00 AM – 2:00 PM Venue: WNS, Viman Nagar, Weikfield, Pune, Maharashtra Important: Please mention "HR ANJALI" on top of your resume when you attend the walk-in interview. --- Contact for More Info: HR Anjali – 7044307670 (Feel free to reach out via WhatsApp or call between 11 AM to 7 PM) --- Don’t miss this exciting opportunity to join a world-class organization and kickstart your professional journey with WNS !Role & responsibilities
Job Description Group Manager will closely be working with the management team at a leadership level. Roles & Responsibilities: Client Engagement:• To assist and provide support to Line Manager on ad-hoc projects Ensure that all transactions are executed with proper approvals wherever required Provide effective support to department head in managing Business and Client requirements. Provide support for the regular review and update of Operating Procedures in the team, ensuring changes to processes are updated and documented. Support the team in all audit engagements, risk reviews and process review as and when required People Development: • Conduct Monthly huddles Quarterly 1-1s to be performed Monthly team meeting to be performedTeam/Process Management: Ensure NCNS are controlled and proper feedback shared to employees Manage queues properly and avoid adhoc request Keep the OT hours at minimal level MIS reports are sent on time Review process update tracker and ensure team are aware of the updates.Efficiency Management: Ensure set productivity targets met by team members on daily basis. All the staff in your team to be cross trained atleast 2 products and they deliver atleast 5% of the daily productivity in their cross trained products.Knowledge: Ensure team is attending all the training session as per requirement of WNS and Client Ensure team is completing the web based training before the deadline.Quality: Ensure Minimal operational errors and nil operational/financial loss errors All errors/nearmisses are reported ontime to management without delay Root cause analysis performed for errors and corrective action implelented. Maintain document for the same Preferred candidate profile
Job Description Group Manager will closely be working with the management team at a leadership level. Roles & Responsibilities: Client Engagement:• To assist and provide support to Line Manager on ad-hoc projects Ensure that all transactions are executed with proper approvals wherever required Provide effective support to department head in managing Business and Client requirements. Provide support for the regular review and update of Operating Procedures in the team, ensuring changes to processes are updated and documented. Support the team in all audit engagements, risk reviews and process review as and when required People Development: • Conduct Monthly huddles Quarterly 1-1s to be performed Monthly team meeting to be performedTeam/Process Management: Ensure NCNS are controlled and proper feedback shared to employees Manage queues properly and avoid adhoc request Keep the OT hours at minimal level MIS reports are sent on time Review process update tracker and ensure team are aware of the updates.Efficiency Management: Ensure set productivity targets met by team members on daily basis. All the staff in your team to be cross trained atleast 2 products and they deliver atleast 5% of the daily productivity in their cross trained products.Knowledge: Ensure team is attending all the training session as per requirement of WNS and Client Ensure team is completing the web based training before the deadline.Quality: Ensure Minimal operational errors and nil operational/financial loss errors All errors/nearmisses are reported ontime to management without delay Root cause analysis performed for errors and corrective action implelented. Maintain document for the same Preferred candidate profile