439 Workshop Management Jobs - Page 16

Summary Are you an experienced professional in Inside Sales and Pre-Sales in the E-commerce/Retail industry? Do you have a strong track record of driving sales and revenue growth? Our client, a leading player in the E-commerce sector, is seeking a talented Pre-Sales & Solutioning Manager to join their team in Bangalore. If you have the expertise in creating effective sales strategies and engaging with clients, this is an exciting opportunity to make an impact. Location- Bangalore, India (Hybrid work model) Your Future Employer Our client is a dynamic and innovative player in the E-commerce industry, catering to a global customer base. They are committed to creating a diverse and inclusive work environment, offering ample opportunities for career growth and professional development. Responsibilities 1. Lead the Inside and Pre-Sales team to develop effective strategies for client engagement and conversion. 2. Collaborate closely with the sales and marketing teams to drive revenue growth and customer acquisition. 3. Identify and capitalize on market opportunities, ensuring the delivery of compelling solutions to clients. 4. Build strong relationships with key clients, understanding their business needs and aligning solutions accordingly. 5. Stay updated on industry trends and competition, providing valuable insights for business growth. Requirements 1. 6+ years of experience in Inside Sales and Pre-Sales in the E-commerce/Retail domain. 2. Proven track record of meeting and exceeding sales targets, driving revenue growth. 3. Strong leadership and team management skills, with the ability to motivate and mentor team members. 4. Excellent communication and negotiation abilities, adept at building and maintaining client relationships. What's in it for you This role offers the opportunity to work with a market leader in the E-commerce industry and contribute to their growth story. You will be part of a dynamic team and have the chance to drive impactful sales initiatives. Reach Us If this opportunity aligns with your career progression plans, please feel free to reach out with your updated profile at hrishikesh.narayan@crescendogroup.in Disclaimer Crescendo Global is specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Note We receive a lot of applications on a daily basis, so it becomes a bit difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don't hear back from us in 1 week. Your patience is highly appreciated. Profile keywords Inside Sales, Pre-Sales, E-commerce, Retail, Sales Strategies, Client Engagement, Revenue Growth

Bodyshop Advisor Job Description: We are currently seeking a dedicated Bodyshop Service Advisor to join our team. The ideal candidate will have experience in handling inquiries, customer services, and client management in an automotive environment. They will be responsible for inspecting vehicles, managing inventory, and allocating daily tasks to ensure the smooth day-to-day operation of our Bodyshop. Key Responsibilities: Handle customer inquiries and provide excellent customer service. Manage client relationships and ensure their needs are met effectively. Inspect vehicles and assess repair needs accurately. Oversee inventory management to ensure optimal stock levels. Take care of inventory management, including placing and receiving spare part orders. Allocate daily tasks to technicians and ensure timely completion of repairs. Responsible for the day-to-day operation of the Bodyshop, including scheduling appointments and coordinating workflow. Experience: 5 to 13 years of experience in a similar role within the automotive industry. Knowledge of automotive repair processes and procedures. Strong organizational skills and attention to detail. Ability to work efficiently in a fast-paced environment. Experienced in automotive customer service and client management. Perks and benefits PF, ESI, Mediclaim Policy

Car Evaluator Eligibility: - Minimum 4 years of experience as a Technician in OEM. CV share WhatsApp 9315987720 - Must have a driving license and know how to drive both 2-wheelers and 4-wheelers Job Description: - Evaluate and identify issues in vehicles - Visit customers' locations to inspect cars - Click and upload images of car parts on the app - Ensure proper submission of reports on the app - Estimate repair costs - Strong knowledge of vehicle components (chassis, panels, paint, engine, clutch, gearbox, brakes, suspension, etc.) - Ability to read and understand basic English Contact Information: - Interested candidates can DM (direct message) or share their resume - WhatsApp also available at 9315987720 Diagnose faults & recommend repairs Maintain workshop cleanliness & safety standards Collaborate with sales team on vehicle evaluations Conduct regular inspections & preventative maintenance

Responsibilities: Conduct thorough vehicle evaluations. Collaborate with workshop management on repairs and overhauls. Provide detailed reports on findings and recommendations. interested Candidate Send Me Updated CV On WhatsApp 9315987720

We are in urgent requirement for (Service advisor) for cars before delivery. Please find the JD and other details as below. He must have a minimum of 2-4 years of work experience in the Automotive Service industry. (Preferable from Dealership) He must have a valid four-wheeler license. Must have minimum ITI or diploma holder. He should have a minimum of 03 years of experience as a floor supervisor and he should also know the car accident insurance process and its inspection. He should be able to fix the problem by taking a test drive of the car. He should be an expert in preparing estimates for additional jobs He should have good communication skills as well as written skills. He should be able to give problem resolution when and where required.

locationsMumbai, Turbhe MiDC Road time typeFull time posted onPosted 30+ Days Ago job requisition idJR-0008252

About The Role Template Job Title - GN - SONG - Service - CX - Value Architect – Senior Manager Management Level :06 - Senior Manager Location:Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Value Realization Job Summary :As part of the team, you will provide transformation services driven by key offerings like Living Marketing, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.Roles & Responsibilities: Translate strategic objectives into high-impact use cases in the specific area of expertise. Understand client's business priorities and focus areas to identify the right business scenarios and impacted value levers (KPIs) to include in the business case. Ideate and execute on compelling value creation workshops. Conduct detailed qualitative and quantitative research to lay the foundation of a strong business case. Own every stage of the value creation process, from research and identification to value drafting and dashboarding. Define value architecting requirements and work with Accenture teams to deliver solutions. Advise clients on industry best practices and client examples of value creation and realization Accurately estimate time to complete work. Continually experiment with new tools, technologies and sharpen analytical skills. Ability to research and provide strategic, goal-driven solutions for clients. Lead and Collaborate with both offshore & onshore cross functional and technical teams, including client-side managers, business heads, and other stakeholders across the organization. Provide useful contributions to team meetings and conversations, actively participating in client meetings and workshops- Ability to create hypothesis based on understanding of clients' issues.Professional & Technical Skills: Apply best of breed Excel practices- Deep-dive with solid knowledge of formulas & macros to bring in speed & efficiency. Maximize experience in developing interactive models:Use relevant dashboard creation platforms (Power BI, Tableau, etc.) to design and apply interactive dashboards. Innovate with Creativity:Demonstrate an ability to work in a fast-paced environment with the ability to abstract value into compelling business story. Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc. Participate in practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc. Additional Information: 12+ years of experience in strategy/value office & consulting roles with P&L exposure Deep understanding of Customer Service function for two industries Good understanding of sales & marketing as a function Solid experience in developing quantitative models. Conducting qualitative & quantitative research Anchoring client/senior stakeholder conversations Creating engaging storyboards using the best data visualization tools such as Power BI, Tableau, etc. Passionate about story telling and excellent visual skills (using power point, figma tools) About Our Company | Accenture Qualification Experience:7 to 14 years Educational Qualification:MBA from a tier 1 institute

Responsibilities : Provide advisory services on repairs & maintenance. Manage and supervise Body repair, denting, and painting work. Inspect vehicles and prepare job estimates. Ensure quality control and timely delivery. Coordinate with insurance surveyors and customers. Lead a team of painters, centers and helpers. Requirements: Minimum 10 years of experience in auto Body repair and painting Strong knowledge of modern body Shop tools, techniques & materials. Experience handling multi-brand vehicles Good communication and team management skills.

- A corporate training institute is looking for Business Development Representative who can focus on new business acquisition, sponsorships for workshops, Corporate event sales & enhancing visibility across all channels Required Candidate profile Excellent communicator & public speaker Polished, presentable, with strong corporate etiquette Storyteller and visionary thinker Passionate about travel and comfortable with extensive travel

SUMMARY We have an Excellent Opportunity for Male Candidates for Automobile Technician Role. About Client: Our Client is an Indian multinational ride-sharing company, It also operates in other business verticals including financial services and cloud kitchens. Role: Sr Automobile Technician Roles and Responsibilities: - 1. Customer Handling Receiving customer with smile and greet him with Politeness, courteousness and professionalism Verify the service requests made by customers & Capture VOC of the customer and update in the system Conversational skill for telephonic as well as face to face discussion Customer communications about repair updates 2. Diagnosis Analyse and Diagnose the Scooter to identify number and type of repairs applicable Update the diagnosis report in the WMS (Getafix) Perform repairs & final inspection on the vehicle if the desired repairs as per the customer Voice is performed 3. System Handling Track the Customer complaint in Zendesk and update the system on live basis Operate Workshop Management System (Getafix) and ensure 100 % adherence Update operational Status and ETA on timely basis in both CRM and WMS systems Check for scooter health in Telematics Command centre for deep diagnosis 4. Technical Repairs Service Champion should be fully equipped with knowledge on OLA Scooter Could able to repair/replace all the parts of the scooter Ensure he/she is updated on OLA technical curricular, news bulletin on EV 5. Process and Operational Process adherence at Experience Centre and also ensure bays are clearly marked for Vehicle/Scooters. Invoicing and Payment Collections Ensure bays are free from any foreign materials and fit for serviceability 6. Parts Operation Auditing the inventory and ensure system and physical inventory is same Perform GRN and maintain Inventory at Experience Centre Ensuring Warranty part reverse logistics to the Mother workshop 7. Safety and Compliance Wear Uniform and Protective Gear while repairing scooter Use Protective Gear and proper handling of Tool Kits while repairing scooter Ensure fire fighting equipment are in place to ensure fire handling Requirements Only male candidate. Min qualification: 12th pass/diploma/ITI/graduation/post graduation. Min experience: min 4-5 years experience in an automobile industry in service sector. Benefits Salary: 30000-350000 ctc per month including PF+ ESIC +Incentive

SUMMARY We have an Excellent Opportunity for Male Candidates for Automobile Technician Role. About Client: Our Client is an Indian multinational ride-sharing company, It also operates in other business verticals including financial services and cloud kitchens. Role: Sr Automobile Technician Roles and Responsibilities: - 1. Customer Handling Receiving customer with smile and greet him with Politeness, courteousness and professionalism Verify the service requests made by customers & Capture VOC of the customer and update in the system Conversational skill for telephonic as well as face to face discussion Customer communications about repair updates 2. Diagnosis Analyse and Diagnose the Scooter to identify number and type of repairs applicable Update the diagnosis report in the WMS (Getafix) Perform repairs & final inspection on the vehicle if the desired repairs as per the customer Voice is performed 3. System Handling Track the Customer complaint in Zendesk and update the system on live basis Operate Workshop Management System (Getafix) and ensure 100 % adherence Update operational Status and ETA on timely basis in both CRM and WMS systems Check for scooter health in Telematics Command centre for deep diagnosis 4. Technical Repairs Service Champion should be fully equipped with knowledge on OLA Scooter Could able to repair/replace all the parts of the scooter Ensure he/she is updated on OLA technical curricular, news bulletin on EV 5. Process and Operational Process adherence at Experience Centre and also ensure bays are clearly marked for Vehicle/Scooters. Invoicing and Payment Collections Ensure bays are free from any foreign materials and fit for serviceability 6. Parts Operation Auditing the inventory and ensure system and physical inventory is same Perform GRN and maintain Inventory at Experience Centre Ensuring Warranty part reverse logistics to the Mother workshop 7. Safety and Compliance Wear Uniform and Protective Gear while repairing scooter Use Protective Gear and proper handling of Tool Kits while repairing scooter Ensure fire fighting equipment are in place to ensure fire handling Requirements Only male candidate. Min qualification: 12th pass/diploma/ITI/graduation/post graduation. Min experience: min 4-5 years experience in an automobile industry in service sector. Benefits Salary: 30000-350000 ctc per month including PF+ ESIC +Incentive

SUMMARY We have an Excellent Opportunity for Male Candidates for Automobile Technician Role. About Client: Our Client is an Indian multinational ride-sharing company, It also operates in other business verticals including financial services and cloud kitchens. Role: Sr Automobile Technician Roles and Responsibilities: - 1. Customer Handling Receiving customer with smile and greet him with Politeness, courteousness and professionalism Verify the service requests made by customers & Capture VOC of the customer and update in the system Conversational skill for telephonic as well as face to face discussion Customer communications about repair updates 2. Diagnosis Analyse and Diagnose the Scooter to identify number and type of repairs applicable Update the diagnosis report in the WMS (Getafix) Perform repairs & final inspection on the vehicle if the desired repairs as per the customer Voice is performed 3. System Handling Track the Customer complaint in Zendesk and update the system on live basis Operate Workshop Management System (Getafix) and ensure 100 % adherence Update operational Status and ETA on timely basis in both CRM and WMS systems Check for scooter health in Telematics Command centre for deep diagnosis 4. Technical Repairs Service Champion should be fully equipped with knowledge on OLA Scooter Could able to repair/replace all the parts of the scooter Ensure he/she is updated on OLA technical curricular, news bulletin on EV 5. Process and Operational Process adherence at Experience Centre and also ensure bays are clearly marked for Vehicle/Scooters. Invoicing and Payment Collections Ensure bays are free from any foreign materials and fit for serviceability 6. Parts Operation Auditing the inventory and ensure system and physical inventory is same Perform GRN and maintain Inventory at Experience Centre Ensuring Warranty part reverse logistics to the Mother workshop 7. Safety and Compliance Wear Uniform and Protective Gear while repairing scooter Use Protective Gear and proper handling of Tool Kits while repairing scooter Ensure fire fighting equipment are in place to ensure fire handling Requirements Only male candidate. Min qualification: 12th pass/diploma/ITI/graduation/post graduation. Min experience: min 4-5 years experience in an automobile industry in service sector. Benefits Salary: 30000-350000 ctc per month including PF+ ESIC +Incentive

Financing Expert - MSME (Palwal) Location: Haryana Experience Required: Minimum 2 years Educational Qualification: CA Inter or Graduation (BE/BTech/BCom/BA/BBA or related fields) Key Responsibilities Guide MSMEs on various Central/UT Government, SIDBI, and commercial bank schemes to improve access to finance. Develop and maintain a repository of institutional and non-institutional (NBFC) financing avenues for MSMEs. Conduct financial literacy workshops, promote TReDS, and connect MSMEs with potential funding sources. Support DMCs, RAMP SPIU, and GIFT Cell in planning and implementing RAMP activities. Preferred Skills & Experience Experience in facilitating small loans/micro-financing. Prior work experience in industries or MSME financing. Strong communication and advisory skills.

Financing Expert - MSME (Nuh) Location: Haryana Experience Required: Minimum 2 years Educational Qualification: CA Inter or Graduation (BE/BTech/BCom/BA/BBA or related fields) Key Responsibilities Guide MSMEs on various Central/UT Government, SIDBI, and commercial bank schemes to improve access to finance. Develop and maintain a repository of institutional and non-institutional (NBFC) financing avenues for MSMEs. Conduct financial literacy workshops, promote TReDS, and connect MSMEs with potential funding sources. Support DMCs, RAMP SPIU, and GIFT Cell in planning and implementing RAMP activities. Preferred Skills & Experience Experience in facilitating small loans/micro-financing. Prior work experience in industries or MSME financing. Strong communication and advisory skills.

Financing Expert - MSME ( Mahendragarh ) Location: Haryana Experience Required: Minimum 2 years Educational Qualification: CA Inter or Graduation (BE/BTech/BCom/BA/BBA or related fields) Key Responsibilities Guide MSMEs on various Central/UT Government, SIDBI, and commercial bank schemes to improve access to finance. Develop and maintain a repository of institutional and non-institutional (NBFC) financing avenues for MSMEs. Conduct financial literacy workshops, promote TReDS, and connect MSMEs with potential funding sources. Support DMCs, RAMP SPIU, and GIFT Cell in planning and implementing RAMP activities. Preferred Skills & Experience Experience in facilitating small loans/micro-financing. Prior work experience in industries or MSME financing. Strong communication and advisory skills.

Financing Expert - MSME (Kurukshetra) Location: Haryana Experience Required: Minimum 2 years Educational Qualification: CA Inter or Graduation (BE/BTech/BCom/BA/BBA or related fields) Key Responsibilities Guide MSMEs on various Central/UT Government, SIDBI, and commercial bank schemes to improve access to finance. Develop and maintain a repository of institutional and non-institutional (NBFC) financing avenues for MSMEs. Conduct financial literacy workshops, promote TReDS, and connect MSMEs with potential funding sources. Support DMCs, RAMP SPIU, and GIFT Cell in planning and implementing RAMP activities. Preferred Skills & Experience Experience in facilitating small loans/micro-financing. Prior work experience in industries or MSME financing. Strong communication and advisory skills.

Position Summary: The Automobile Engineer is responsible for overseeing the maintenance, repair, and optimization of the plant's fleet of vehicles and mobile equipment. This role ensures the safe, efficient, and reliable operation of all automotive assets, supporting the transportation and logistics needs of the zinc smelter plant. Key Responsibilities: Fleet Management: Oversee the maintenance and repair of the plant's fleet, including trucks, forklifts, loaders, and other mobile equipment. Develop and implement preventive maintenance programs to ensure the reliability and longevity of vehicles and equipment. Monitor vehicle performance and usage to optimize fleet operations. Technical Oversight: Diagnose and troubleshoot complex mechanical and electrical issues in vehicles and equipment. Provide technical guidance and support to maintenance technicians and mechanics. Ensure all repairs and maintenance activities meet industry standards and safety regulations. Vendor Coordination: Collaborate with external service providers for specialized repairs and maintenance. Evaluate and select vendors for parts, services, and equipment procurement. Monitor vendor performance and ensure compliance with contract terms and quality standards. Inventory and Spare Parts Management: Maintain an inventory of critical spare parts and supplies for vehicle and equipment maintenance. Coordinate with the procurement team to ensure timely availability of parts and materials. Implement inventory control practices to minimize downtime and reduce costs. Safety and Compliance: Ensure compliance with health, safety, and environmental regulations in all fleet maintenance activities. Implement and enforce safety procedures to prevent accidents and injuries. Conduct regular safety inspections and audits of vehicles and maintenance facilities. Documentation and Reporting: Maintain accurate records of maintenance and repair activities, including service logs, inspection reports, and parts usage. Prepare and submit regular reports on fleet performance, maintenance costs, and operational metrics. Ensure compliance with documentation and record-keeping requirements. Team Supervision: Supervise and train maintenance technicians and mechanics in best practices and safety protocols. Conduct performance evaluations and provide feedback to team members. Foster a culture of continuous improvement and professional development. Continuous Improvement: Identify opportunities for improving fleet efficiency and reducing maintenance costs. Implement best practices and innovative solutions to enhance vehicle and equipment performance. Stay updated with industry trends and advancements in automotive technology. Qualifications: Education: Bachelors degree in Mechanical Engineering, Automotive Engineering, or a related field. Advanced degree or certification (e.g., ASE) is a plus. Experience: Minimum of 5-8 years of experience in automotive maintenance and repair, with at least 3 years in a supervisory role, preferably in an industrial or manufacturing environment. Technical Skills: Strong knowledge of automotive systems, including engines, transmissions, electrical, and hydraulic systems. Proficiency in using diagnostic tools and maintenance software. Soft Skills: Excellent problem-solving and analytical skills. Strong organizational and time management abilities. Effective communication and interpersonal skills. Leadership and team management capabilities.

Financing Expert - MSME (Karnal) Location: Haryana Experience Required: Minimum 2 years Educational Qualification: CA Inter or Graduation (BE/BTech/BCom/BA/BBA or related fields) Key Responsibilities Guide MSMEs on various Central/UT Government, SIDBI, and commercial bank schemes to improve access to finance. Develop and maintain a repository of institutional and non-institutional (NBFC) financing avenues for MSMEs. Conduct financial literacy workshops, promote TReDS, and connect MSMEs with potential funding sources. Support DMCs, RAMP SPIU, and GIFT Cell in planning and implementing RAMP activities. Preferred Skills & Experience Experience in facilitating small loans/micro-financing. Prior work experience in industries or MSME financing. Strong communication and advisory skills.

Post: Bodyshop Advisor Location: Bhilai. & Raipur Duties: Handle customer accident inquiries, prepare repair estimates, coordinate with insurers, maintain service standards and support workshop team for smooth operations and satisfaction. Required Candidate profile Qualification: Diploma/BE/B.Tech Mechanical Experience: Minimum 6 month Bodyshop or Service Advisor Experience in any Automobile Dealer Contact: Siya: 9111028805 From Cafyo Private Limited

- Lead the service department in a dealership or automotive service center. - Ensure smooth daily operations and high service quality. - Coordinate with other departments (sales, parts, finance) to align goals

Urgent Hiring for Operation Executive. Apply for Only Male candidate. Interested Candidate Send Me Updated CV On WhatsApp 9315987720 Manage workshop operations & staff Collaborate with sales team on promotions & events Maintain customer satisfaction through timely servicing & communication Coordinate car deliveries & collections

Role & responsibilities: 1. Parts Retail Channel establishment- Identify strategic locations for EGPs and Parts Retailers & their branding as per norms. 2. Improving workshop inflows. 3. Taking initiative in assigned territory for the Aftermarket excellence creating differentiated offerings and ensuring Superior UPTIME . 4. Assigning workshop wise Customer Satisfaction KPIs and execution of same. 5. Review of dealer performance on KPI performance and action planning (both interim and long term) for improvements. 6. Analyzing the reasons for customer dissatisfaction and ensuring all complaints are closed fast through dealer.. 7. Business development by opening new workshops and retail counters to expand network footprint. 8. Formulate systems to assess the current level of network competency to handle products and plan for trainings to develop competency in handling product issues. Preferred candidate profile MBA/B. tech With 3-8 Years of relevant experience Sales Process Channel Management Export process & documentation

1. Microsoft Dynamics 365 Sales including (Administrator level access, Creating and editing views, fields, charts, entities, dashboards, workflows, processes, security roles and reports and Utilizing sandbox environments for testing) 2. Exposure to the Shipping and/or Logistic industries 3. Workshop Management 4. Agile experience 5. Customer Centric Mindset 6. Requirement gathering, user story creation/management, solution design 7. Certification: Dynamics 365 Sales Functional Consultant Associate Note: Min. 4+ years of experience is expected in Microsoft Dynamics 365 Sales.

SUMMARY Automobile Technician About the Company Our client is an Indian multinational ride-sharing company that also operates in other business verticals including financial services and cloud kitchens. Role: Automobile Technician Roles and Responsibilities Customer Handling Greet and assist customers with professionalism and courtesy Verify service requests and capture customer feedback Communicate repair updates to customers Diagnosis Analyze and diagnose scooters for necessary repairs Update diagnosis reports in the Workshop Management System Perform repairs and final inspections based on customer requests System Handling Track customer complaints and update the system in real-time Operate Workshop Management System and ensure full adherence Update operational status and ETA in CRM and WMS systems Check scooter health in Telematics Command Centre for deep diagnosis Technical Repairs Possess in-depth knowledge of OLA Scooter Perform repair and replacement of scooter parts Stay updated on OLA technical curriculum and EV news bulletins Process and Operational Adhere to processes at the Experience Centre and ensure clear bay markings Handle invoicing and payment collections Maintain service bays for optimal functionality Parts Operation Audit inventory and ensure system and physical inventory match Perform GRN and maintain inventory at the Experience Centre Manage warranty part reverse logistics to the main workshop Safety and Compliance Wear uniform and protective gear while repairing scooters Properly handle tool kits and use protective gear Ensure availability of fire-fighting equipment for safety Requirements Requirements: Only male candidates Minimum qualification: 12th pass/diploma/ITI/graduation/post-graduation Minimum experience: 6 months in the automobile service sector Benefits Salary: 19000-23000 CTC per month including PF+ ESIC +Incentive

SUMMARY We have an Excellent Opportunity for Male Candidates for Automobile Technician Role. About Client: Our Client is an Indian multinational ride-sharing company, It also operates in other business verticals including financial services and cloud kitchens. Role: Automobile Technician Roles and Responsibilities: - 1. Customer Handling Receiving customer with smile and greet him with Politeness, courteousness and professionalism Verify the service requests made by customers & Capture VOC of the customer and update in the system Conversational skill for telephonic as well as face to face discussion Customer communications about repair updates 2. Diagnosis Analyse and Diagnose the Scooter to identify number and type of repairs applicable Update the diagnosis report in the WMS (Getafix) Perform repairs & final inspection on the vehicle if the desired repairs as per the customer Voice is performed 3. System Handling Track the Customer complaint in Zendesk and update the system on live basis Operate Workshop Management System (Getafix) and ensure 100 % adherence Update operational Status and ETA on timely basis in both CRM and WMS systems Check for scooter health in Telematics Command centre for deep diagnosis 4. Technical Repairs Service Champion should be fully equipped with knowledge on OLA Scooter Could able to repair/replace all the parts of the scooter Ensure he/she is updated on OLA technical curricular, news bulletin on EV 5. Process and Operational Process adherence at Experience Centre and also ensure bays are clearly marked for Vehicle/Scooters. Invoicing and Payment Collections Ensure bays are free from any foreign materials and fit for serviceability 6. Parts Operation Auditing the inventory and ensure system and physical inventory is same Perform GRN and maintain Inventory at Experience Centre Ensuring Warranty part reverse logistics to the Mother workshop 7. Safety and Compliance Wear Uniform and Protective Gear while repairing scooter Use Protective Gear and proper handling of Tool Kits while repairing scooter Ensure fire fighting equipments are in place to ensure fire handling Requirements Only male candidate. Min qualification: 12th pass/diploma/ITI/graduation/post graduation. Min experience: min 6 months experience in an automobile industry in service sector. Benefits Salary: 19000-23000 CTC per month including PF+ ESIC +Incentive