AVP/VP-Banking Capital Market-Contact Centre Operations Genpact

7.0 - 11.0 years

0 Lacs

haryana

On-site

In this role, you will be responsible for the execution of all assigned operations, ensuring all the delivery centers meet customer and organization needs. This position provides leadership and management to Financial services client's staff and actively contributes to operational targets as well as business decisions. You will have a tactical approach to Customer Care, People Management, Quality Management, Workplace Planning, Mentoring, Development, and Training. Own the overall operations (Process management, P&L management, Client management, People Management, Performance Management, Strategic Initiatives, etc.) for a Banking Customer Service and Collections account. Engage operations and support functions for ensuring the success of the program. Handle clients and internal Business and partner with them to effectively run the outsourced program. Articulate and tailor value proposition based on the needs identified for the client and differentiation of Genpact. Implement appropriate mechanisms to identify, understand and call out performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gaps. Candidate must have contact center experience including previous experience in the Customer Service space with confirmed tenure in mid/senior management roles in the Financial Services industry and should be a subject matter expert on various aspects of financial services. Experience in directly leading and running an Operations team and be directly accountable for outcome metrics per the agreed SLA by the clients. Understanding of Performance measurements and the ability to lead day-to-day performance such as Productivity, C-Sat, Efficiency, Shrinkage, among others. Identifying and leading continuous improvement projects through Lean & Six Sigma Tools for achieving better business outcomes. Outstanding customer relationship skills. Experience holding and representing the Program independently in Customer Reviews and visits. Preferred Qualifications/ Skills include balancing critical issues and customer concerns, establishing/maintaining a customer-centric culture, acquiring references, case studies, and testimonials from customers, and having the ability and experience of cross-functional teamwork and partnership skills. Location: Gurgaon/ Mumbai,

Posted 19 hours ago

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Workplace Planning Manager Wells Fargo

5.0 - 10.0 years

15 - 20 Lacs

Bengaluru

Work from Office

About this role : We are seeking a strategic, detail-oriented Workplace Planning manager to join our growing Workplace Design team in India. This role will be instrumental in shaping the future of our office environments across the APAC region, delivering smart, inclusive, and experience-driven workplace solutions. The ideal candidate has a strong foundation in space planning, workplace strategy, and occupancy analytics, with the ability to work cross-functionally to translate business needs into scalable design recommendations. In this role, you will Oversee development of test fits, adjacency planning, and space utilization studies in alignment with our Global Design Standards based on headcount forecasts and programming functional requirements translated into efficient, flexible layout strategies Partner with key stakeholders in Design, Project Delivery, Real Estate Strategy, and Lines of Business to align workplace strategy with business goals Support implementation of design standards and act as a regional liaison between global guidelines and local execution. Ability to interpret and apply corporate design standards in a dynamic environment Collaborate with architects and consultants to develop planning options and evaluate design efficiencies. Support space planning activities across projects at various stagesfrom feasibility to post-occupancy Maintain and analyze space metrics and workplace data to inform space planning decisions and optimize portfolio performance Contribute to the development and documentation of planning tools, standards, and processes for regional consistency Required Qualifications: 5+ years of experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired qualification Candidate must reside within a reasonable commute to a location listed in the posting. Excellent communication skills. Job Expectations Bachelors degree in Architecture, Interior Design, Planning, or related field 8+ years of relevant experience in workplace planning, corporate real estate, or design strategy. Relevant experience on the financial services client side. Experience working in global or matrixed organizations preferred Superior project management skills including the ability to handle multiple projects concurrently Proficiency in AutoCAD and Revit required. Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills. Tableau experience advantageous Strong communication and presentation skills with the ability to influence at all levels Collaborative mindset with attention to detail and strong analytical thinking Ability to manage vendor partners and provide clear direction based on competing priorities Solid negotiation skills and the ability to facilitate agreements across a project team Possesses executive presence, ability to manage complexity and a broad scope of daily work activities and stakeholders. Ability to create a strong collaborative work environment to successfully develop partnerships

Posted 1 month ago

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