9 Workplace Operations Jobs

Oversight and standardize the vested model of operations across Pan India sub region The Workplace Services Operations Leader for bp India will be accountable for standardising, delivering and performing Workplace Services across Pan India sub region on the vested account, including facilities management, churn and minor projects, landlord liaison Deliver against desired outcome and exceed financial targets Communicate and secure approval on performance ratings; lead and conduct quarterly/annual reviews. Manage shared services Collaborate with platform subject matter experts to support the site operations. Manage Ops Command Centre (for transport, helpdesk and emergency responses), oversight of India Security, Transport and Catering Innovate and implement global programs that shapes and transforms OurWorkplace Coordinate with and monitor progress of global or regional programs and initiatives such as Workplace Experience Colleague/Welcome Host, data management, iLab, Envio etc. Collaborate with BTC teams to receive new sites and transition to operations Contribute to the business and technology centres (BTC) team as interested party and recipient of new sites being developed (only on functionality of workplace operations and maintenance). Ensure full and complete transition from project to operations including testing, commissioning, certification, as built documentation, safety and risk assessment, create SOP, setting up of systems prior to occupation, Go Live and Workplace operation.

Mandatory Requisite: Expertise in workplace operations, Electrical, HVAC, IBMS operations, HSSE documentations, ad hoc project executions and communications. Workplace floor operations Duties & responsibilities To achieve excellence in preventive maintenance programs at Client site with highest standards and ensure energy conservation practices. Manage M&E scope of the projects to ensure the quality and deliverables within the stipulated time. To provide comprehensive facility, contract, and procurement management for technical services to the client. To achieve financial and other targets established by the Senior Facilities Manager. Achieve Key Performance Indicators and Service Level Agreements targets. Establish Engineering & Operational procedures and roll out the same for site staff. Establish contacts with local authorities/landlord on the facility related issues and maintain the relationship. Responsible for all legal & authorities related compliances pertaining to facility & engineering systems. Plan and manage the budgets for Engineering & Operational contracts. Carry out Technical Audits for all installations at periodical intervals. Review the maintenance/service practices of M&E Contractors to deliver quality work practices in line with the manufacturer recommendations. Plan & take responsibility for smooth operations of all Mechanical, Electrical, plumbing installations and Civil works pertaining to the facility. Responsible for planning a critical spares list for all installations as per manufacturers recommendations and inventory. Responsible for development of all maintenance related schedules and shutdowns in consultation with Clients / OEMs. Periodically inspect the logbooks, checklists, and PPM schedules for a better management of Engineering systems. Work towards the ZERO down time and set up the practices to ensure the delivery of seamless service to Clients. Responsible for ensuring landlords compliance on availability of all statutory obligations such as CEIG, Fire, Lift, Explosives, and stability certificate. Lead implementation of EHS/HSSE initiatives in the site. Drive the EHS/HSSE compliance programme in the managed facility. Ensure Client and JLL EHS/HSSE requirements are full implemented and complied with. Conduct Risk assessment and put controls. Incident management. Train Vendors and the site team in implementing EHS/HSSE requirements. Guide operations teams and clients on any changed legislative requirements to enable them to plan for continued legal compliance. Develop and implement process for tracking regulatory compliances across managed locations. Coordinate with Facility Manger, Corporate EHS/HSSE manager, ensure implementation of programs. Tracking and closure of annual compliance. Performance objectives To manage day-to-day critical and non-critical operations at client location Meet or exceed best practice in provision of services through contracts. Establishment and adherence to policies & procedures, compliance deadlines for each of the tasks as advised by the Technical Lead. Key skills BE Electrical Engineering. Facility experiences of 3 to 5 yrs.

Key Accountabilities & Responsibilities: The Country Workplace Operations Manager will be accountable for a team of nine people delivering a best-in-class experience for all users of our workspace. You will be accountable for the delivery of the expected user-experience through the management of an internal team and/or through the contract management and service delivery of outsourced Workplace suppliers. To ensure standards and KPIs are met for all properties within your remit including carrying out audits where applicable. Your role will be accountable for budget setting, approval of costs, reforecasting and management of the budget. You will be accountable for interface with other Arcadis functions including safety, health, environment & Quality (SHEQ) to ensure agreed Workplace Health and Safety and Sustainability responsibilities are met. You will also be accountable for ensuring Workplace standards are reviewed and updated as applicable, coordinating Workplace communications and Intranet sites, and supporting workplace projects when required. Principal Accountabilities & Responsibilities Provide leadership to team members and contractors delivering the Workplace service to all properties within your remit, in line with the global workplace functional design and standards. Accountable for compliance with relevant legislation, codes of practice, Arcadis standards and for all operational workplace services, HSE responsibilities and the use of effective audit, monitoring, inspection and reporting.Act as the escalation point for all country related Workplace issues with responsibility for resolution or further escalation. Accountable for the interface and engagement with Work Councils and Unions for all Arcadis workplace matters As subject matter specialist, support the Regional Workplace Operations Manager and suppliers to advise and guide Arcadis in all FM and Workplace operational matters related to the country. Effectively manage the supply chain to deliver consistent standards of service, ensuring value for money, transparency and a partnership approach which allows innovation and continual improvement. Accountable for Workplace country responsibilities defined within supply chain contracts and scopes of work. Accountable for the financial management and performance of the country Workplace budget including budget setting and reporting of the supply chain escalation and mitigation of variances. Interface with other enabling functions to ensure effectiveness and efficiency. Participate as a key member of the wider regional and global Workplace teams, supporting development, innovation and improvement. Deputise for the Regional Workplace Operations Manager as required. Profile requirements Knowledge Sound knowledge of FM/Workplace matters and practices gained by significant experience working in a similar environment of portfolio size of +10 offices. Experience of delivering high quality user experience in flagship properties. Experience leading an outsourced Workplace service model Relevant qualifications /experience Membership of a recognized facility management/workplace professional body at a level appropriate to the role Financial acumen including experience managing budgets in excess of $1m, budget setting, reporting and variance management. Skills and Experience Fluency in written and spoken English (as well as the local country language) is essential Excellent communication, negotiation and presentation skills to interact with in-country leadership and global workplace function. Developing strong and effective relationships with supply chain and internal stakeholders. Trusted advisor to Arcadis Significant experience of FM/Workplace or similar, multi-site customer facing environments Experience in managing outsourced Workplace service contracts Sound knowledge of CAFM systems used in the delivery of Workplace services. Personal Attributes Confident to represent workplace function to country directors, work councils and end-users Ability to work in a global organization and a matrix environment. Pro-active and result oriented personality Able to quickly develop internal and external relationships Confident in pressured situations Comfortable dealing effectively with challenge and change Will take the initiative and own solutions to completion Flexible and willing to undertake travel within country and occasionally beyond as required Ability to prioritise and manage a complex workload A systematic approach to problem solving and decision making Location - Bengaluru,Hyderabad,Mumbai,Noida.

About The Role : for - S&C GN - CDI Position Title:Associate Manager Workplace Operations (Level 8) Location: Coimbatore Employment Type: Full Time Must have skills: Team management, Stake holder management, Analytical skills, budget management, service management, vendor management Good to have skills: Engineering and Maintenance understanding Experience: 10 years + of Facility Management experience Educational Qualification: Any degree with additional certification will be added advantage About CF/S&C Corporate Functions include Human Resources, Finance, Legal, Marketing Communications, and Workplace Solutions"that power Accentures people across industries and functions to keep our business leading in the New. Join the heart and soul of Accenture, partnering with our extraordinary people to bring innovation into every organization. About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, the company offers Strategy and Consulting, Song (Interactive), Technology and Operations services"all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With net revenues of $64 billion for 2023, their 774,000+ employees deliver on the promise of technology and human ingenuity every day, serving clients in more than 49 countries and over 200 cities. Roles & Responsibilities: Integrated Facilities Management Plan and manage workplace operations for the assigned locations. Manage operating and capital budgets for geography or location. Ensure Workplace business operations meet or exceed service level requirements and corporate standards. Ensure operational activities related to environmental requirements in collaboration with the Environment Lead and their support team are completed. Leverage tools to improve quality of services, including office meters, sensors and SLA tracking. Actively be part of managing the day-to-day facilities operations and review the performance as per schedule. Drive the Service Partner to execute the deliverables as per the agreed scope of works. Actively participate in delivering the services along with tracking the service delivery performance of the service partner. Performance Governance to be ensured through KPI's and ensuring all service issues or quality related concerns are reflecting in the OLA Score Card by resetting the Weightages and Targets, so as to drive constructive improvement in service levels Ensures location team delivers daily onsite facility management services including asset management, engineering, building & maintenance, cleaning, office services, mail delivery, logistics and storage services. Carry out tasks according to local and global guidelines. Continuously focusing on the area of weakness and improvising this area for smooth function the process and support team; Coordinating and making use of organizational resources sensibly; controlling corporate activities and helping improve the efficiency of employees. Service Delivery needs to be tracked across IFM contract Plan and Set up Daily/Weekly/Monthly and Quarterly connects with the services partner pyramid hierarchy and to drive high performance. Tracking the assigned facilities budgets along with site operations team and Commercial Team for effective management of the same. Deploy changes to global policies, operating models, and practices. Ensures service delivery within agreed speed, quality, and cost through effective people management. He / She manages various stakeholders across the organization and provide additional value through process improvement ideation and execution Achieving the objectives and vision set by the organization; Encouraging employees to be creative and ensure their welfare MIS and Reporting requirements to be well documented, with supporting report formats, and the timelines for the circulation of the monthly and quarterly reports to be calendared Mechanical & Engineering Services Keep a track on Service Partners performance by reviewing the uptime of all Engineering Infrastructure as per agreed OLA's Actively participate in drawing up R&M. Opex and Capex Initiatives to ensure we are sailing a safe ship Actively involved in monitoring M&E Opex and Capex Budgets and ensuring the budgets are efficiently deployed Extend all required support to fulfill Sustainability and Risk Mitigation Initiatives Client Governance (CRM) Connect with respective Business Leadership PoC's (DU Leads, Community Leads, SDL's and MD's) through a structured CRM Program for your facility(s). Present key delivery metrics and the team's performance against these KPIs' Tracking, addressing and closing issues/ escalations within a reasonable timeframe (SNOW, M&E, Events, Travel, etc.) Ensuring that the team draws up a monthly calendar for Bay Walks, Town-halls and Focused Group Discussion and the same are well represented by WP Teams at their respective location Corporate Real Estate (CRE) Stay connected with Landlord team on all operational matters from your assigned facilities, ensure that you connect with them at least once in a month. Ensure all contractual obligations are being fulfilled by both parties Escalate to RE Operations Lead, for any Builder/ LL related issues or non-compliances to the agreed terms and conditions in us RE MSA or CAM Agreement, so that formal recourse can be initiated by CRE Team To actively supervise Real Estate "Disposition" process and extend all necessary to support to WP FL, CRE PoC, Controllership and Procurement to ensure risk free handover and formal process closure If assigned, to participate and be actively involved in RE New Site Selection Process Statutory Compliance Consistently and persistently review all Third-Party Vendor (TPV) Partner Statutory Compliance requirements. Workplace Lead will be totally accountable for non-compliance to these deliverables Coordinate with all stakeholders/ teams who are party to this process:Contract Management; Legal, Human Resources, TPV, AEE, Commercial, etc. Audits Will have to personally participate and provide appropriate details and guidance for all types of audits covering across the length and breadth of Workplace Operations Audits could include Internal, Client and Third Party Statutory and Non-Statutory Audits (like:ACN Internal Audit, Functional Audit, Client Audit, KPMG Audit, Labor Commissioner Audit, Process Audit ISO, etc.) Team Development Workplace Lead would be totally accountable on right sizing their respective team(s) including extended Vendor Partner Teams for their respective facilities. Ensure that all team members, both direct and extended TPV Service Partner Teams complete their mandatory trainings requirement well within the prescribed timelines Timely action on Performance Management Processes, which includes, timely feedback to team members to ensure they are effectively delivering their responsibilities as per Priorities and Objectives agreed Team events are undertaken timely, to ensure their engagement levels are well maintained and is in line with Functional Engagement Target Professional & Technical Skills: presentation skills, communication skills along with computer knowledge like MS office Handling ISO audits, certification audits. Qualifications Job Qualification: Additional Information: Workplace Lead ensures visiting and managing the assigned facilities on daily basis and also on need basis to know of the ground reality. Supports is given from workplace operations w.r.t. Central/ Managed Services (CPSM, Events, Travel/ Car Desk, etc.) and their teams at their respective Zonal locations Extends full support to Business Stakeholders (ATCI, AO, Consulting, Other ICF Leadership) to facilitate High Profile Client or Global Leadership Visits, and if required, will be part of such events and wherever and whenever required, will also participate in showcasing Workplace Capabilities and Services Will provide supervision for Projects Transition, from WP Projects Team to WP Ops Team, and will ensure active / passive involvement to ensure smooth transition and handover to Business Teams Workplace lead will have operational responsibilities for Security and EHS related matters for their respective zones. In addition, if any BCP or Crisis Management situation arises, Workplace Lead will ensure active participation in the LMT calls. Workplace Lead will ensure that all safety and security controls, physical as well as electronic are functional and effective. Also provide supervision to Wellness Services, including Wellness Rooms, Gymnasium, Ambulance Services, etc. Workplace Lead will be actively/ passively involved in managing day-2-day interactions with the SMT and P+ teams, thereby ensuring minimal delays/ impacts to WP Ops for their respective facilities. Workplace Lead will be actively/ passively involved to ensure the smooth running of the Cafeteria Operations. This includes actively participation in Vendor Selection, Food Committee Review Meetings, addressing Quality Issues, etc., thereby ensuring strict compliance to EHS and GAP prescribed standards and Statutory pre-requisites, like Commercial, Legal and License requirements being fulfilled Oversee Kerala operations and provide assistance whenever required based on the organizational requirement.

About The Role : for - S&C GN - CDI Position Title:Associate Manager Workplace Operations (Level 8) Location: Coimbatore Employment Type: Full Time Must have skills: Team management, Stake holder management, Analytical skills, budget management, service management, vendor management Good to have skills: Engineering and Maintenance understanding Experience: 10 years + of Facility Management experience Educational Qualification: Any degree with additional certification will be added advantage About CF/S&C Corporate Functions include Human Resources, Finance, Legal, Marketing Communications, and Workplace Solutions"that power Accentures people across industries and functions to keep our business leading in the New. Join the heart and soul of Accenture, partnering with our extraordinary people to bring innovation into every organization. About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, the company offers Strategy and Consulting, Song (Interactive), Technology and Operations services"all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With net revenues of $64 billion for 2023, their 774,000+ employees deliver on the promise of technology and human ingenuity every day, serving clients in more than 49 countries and over 200 cities. Roles & Responsibilities: Integrated Facilities Management Plan and manage workplace operations for the assigned locations. Manage operating and capital budgets for geography or location. Ensure Workplace business operations meet or exceed service level requirements and corporate standards. Ensure operational activities related to environmental requirements in collaboration with the Environment Lead and their support team are completed. Leverage tools to improve quality of services, including office meters, sensors and SLA tracking. Actively be part of managing the day-to-day facilities operations and review the performance as per schedule. Drive the Service Partner to execute the deliverables as per the agreed scope of works. Actively participate in delivering the services along with tracking the service delivery performance of the service partner. Performance Governance to be ensured through KPI's and ensuring all service issues or quality related concerns are reflecting in the OLA Score Card by resetting the Weightages and Targets, so as to drive constructive improvement in service levels Ensures location team delivers daily onsite facility management services including asset management, engineering, building & maintenance, cleaning, office services, mail delivery, logistics and storage services. Carry out tasks according to local and global guidelines. Continuously focusing on the area of weakness and improvising this area for smooth function the process and support team; Coordinating and making use of organizational resources sensibly; controlling corporate activities and helping improve the efficiency of employees. Service Delivery needs to be tracked across IFM contract Plan and Set up Daily/Weekly/Monthly and Quarterly connects with the services partner pyramid hierarchy and to drive high performance. Tracking the assigned facilities budgets along with site operations team and Commercial Team for effective management of the same. Deploy changes to global policies, operating models, and practices. Ensures service delivery within agreed speed, quality, and cost through effective people management. He / She manages various stakeholders across the organization and provide additional value through process improvement ideation and execution Achieving the objectives and vision set by the organization; Encouraging employees to be creative and ensure their welfare MIS and Reporting requirements to be well documented, with supporting report formats, and the timelines for the circulation of the monthly and quarterly reports to be calendared Mechanical & Engineering Services Keep a track on Service Partners performance by reviewing the uptime of all Engineering Infrastructure as per agreed OLA's Actively participate in drawing up R&M. Opex and Capex Initiatives to ensure we are sailing a safe ship Actively involved in monitoring M&E Opex and Capex Budgets and ensuring the budgets are efficiently deployed Extend all required support to fulfill Sustainability and Risk Mitigation Initiatives Client Governance (CRM) Connect with respective Business Leadership PoC's (DU Leads, Community Leads, SDL's and MD's) through a structured CRM Program for your facility(s). Present key delivery metrics and the team's performance against these KPIs' Tracking, addressing and closing issues/ escalations within a reasonable timeframe (SNOW, M&E, Events, Travel, etc.) Ensuring that the team draws up a monthly calendar for Bay Walks, Town-halls and Focused Group Discussion and the same are well represented by WP Teams at their respective location Corporate Real Estate (CRE) Stay connected with Landlord team on all operational matters from your assigned facilities, ensure that you connect with them at least once in a month. Ensure all contractual obligations are being fulfilled by both parties Escalate to RE Operations Lead, for any Builder/ LL related issues or non-compliances to the agreed terms and conditions in us RE MSA or CAM Agreement, so that formal recourse can be initiated by CRE Team To actively supervise Real Estate "Disposition" process and extend all necessary to support to WP FL, CRE PoC, Controllership and Procurement to ensure risk free handover and formal process closure If assigned, to participate and be actively involved in RE New Site Selection Process Statutory Compliance Consistently and persistently review all Third-Party Vendor (TPV) Partner Statutory Compliance requirements. Workplace Lead will be totally accountable for non-compliance to these deliverables Coordinate with all stakeholders/ teams who are party to this process:Contract Management; Legal, Human Resources, TPV, AEE, Commercial, etc. Audits Will have to personally participate and provide appropriate details and guidance for all types of audits covering across the length and breadth of Workplace Operations Audits could include Internal, Client and Third Party Statutory and Non-Statutory Audits (like:ACN Internal Audit, Functional Audit, Client Audit, KPMG Audit, Labor Commissioner Audit, Process Audit ISO, etc.) Team Development Workplace Lead would be totally accountable on right sizing their respective team(s) including extended Vendor Partner Teams for their respective facilities. Ensure that all team members, both direct and extended TPV Service Partner Teams complete their mandatory trainings requirement well within the prescribed timelines Timely action on Performance Management Processes, which includes, timely feedback to team members to ensure they are effectively delivering their responsibilities as per Priorities and Objectives agreed Team events are undertaken timely, to ensure their engagement levels are well maintained and is in line with Functional Engagement Target Professional & Technical Skills: presentation skills, communication skills along with computer knowledge like MS office Handling ISO audits, certification audits. Qualifications Job Qualification: Additional Information: Workplace Lead ensures visiting and managing the assigned facilities on daily basis and also on need basis to know of the ground reality. Supports is given from workplace operations w.r.t. Central/ Managed Services (CPSM, Events, Travel/ Car Desk, etc.) and their teams at their respective Zonal locations Extends full support to Business Stakeholders (ATCI, AO, Consulting, Other ICF Leadership) to facilitate High Profile Client or Global Leadership Visits, and if required, will be part of such events and wherever and whenever required, will also participate in showcasing Workplace Capabilities and Services Will provide supervision for Projects Transition, from WP Projects Team to WP Ops Team, and will ensure active / passive involvement to ensure smooth transition and handover to Business Teams Workplace lead will have operational responsibilities for Security and EHS related matters for their respective zones. In addition, if any BCP or Crisis Management situation arises, Workplace Lead will ensure active participation in the LMT calls. Workplace Lead will ensure that all safety and security controls, physical as well as electronic are functional and effective. Also provide supervision to Wellness Services, including Wellness Rooms, Gymnasium, Ambulance Services, etc. Workplace Lead will be actively/ passively involved in managing day-2-day interactions with the SMT and P+ teams, thereby ensuring minimal delays/ impacts to WP Ops for their respective facilities. Workplace Lead will be actively/ passively involved to ensure the smooth running of the Cafeteria Operations. This includes actively participation in Vendor Selection, Food Committee Review Meetings, addressing Quality Issues, etc., thereby ensuring strict compliance to EHS and GAP prescribed standards and Statutory pre-requisites, like Commercial, Legal and License requirements being fulfilled Oversee Kerala operations and provide assistance whenever required based on the organizational requirement.

Role Overview: We are seeking an accomplished and detail-oriented professional to join our team as a Workplace and Facilities Operations Manager. The ideal candidate will have a strong background in facilities management, supply chain processes, and EHS compliance, coupled with hands-on expertise in SAP systems. This role is pivotal in ensuring the seamless operation of our workplace facilities, adhering to the highest standards of safety and efficiency, and driving strategic initiatives to align with organizational goals. Key Responsibilities: Facility Management: Manage the day-to-day operations of workplace facilities, ensuring optimal functionality and maintenance. EHS Compliance: Implement and monitor adherence to health, safety, and environmental standards. Contracts Management: Oversee vendor contracts, negotiations, and performance to optimize cost and service quality. SAP and Asset Management: Use SAP systems for inventory control and asset management to streamline operations. Budgetary Planning: Develop and manage operational budgets in alignment with company objectives. Property and Lease Management: Handle property leasing, acquisition processes, and legal compliance. Resource Management: Allocate and manage resources efficiently to meet operational demands. Stakeholder Engagement: Build and maintain strong relationships with internal and external stakeholders. Project Leadership: Lead construction, renovation, and maintenance projects to meet quality and cost standards. Supply Chain Optimization: Strategize and improve supply chain processes for effective resource utilization. Key Competencies: Exceptional leadership and people management skills. Proficiency in SAP systems and a strong understanding of EHS regulations. Advanced expertise in contracts management, construction project management, and strategic planning. Outstanding communication and relationship management abilities. High emotional intelligence (EQ) and problem-solving mindset. Preferred Qualifications: B. Tech/Bachelors in Science with a PGD in Operations, Supply Chain, Logistics Management, or Sales. Hands-on expertise in workplace and facilities operations, SAP systems, and EHS compliance.

Key Accountabilities & Responsibilities: Workplace Senior Operations Coordinator is a key customer facing role delivering high-quality workplace operations activities and ensuring this is delivered in line with User Experience Standards and Workplace Operating Procedures. The role encompasses delivery of a wide range of day-to-day workplace operations / facilities management activities supporting the workplace team in delivering an exceptional workplace experience with high levels of user satisfaction. The role has supervisory responsibility for Workplace Coordinators, where applicable, and will work with other Arcadis functions and contractors to support delivery of a highly effective and efficient workplace experience. Continue your career journey as an Arcadian. We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. Its why we are pioneering a skills based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together. You do meaningful work, and no matter where your next role in Arcadis takes you, youll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark; on your career, your colleagues, your clients, your life and the world around you. Principal Accountabilities & Responsibilities Ensure the delivery of highly professional front of house services including reception, concierge, housekeeping, event management and enquiry management. Ensure workplace operations support for the designated offices operates in line with applicable standards. Responsibility for the administration of Workplace services including management of room and hospitality booking systems and processes, AV and more general workplace administration (office supplies, intranet sites etc.). Financial responsibility for PO management, invoice reconciliation, & monitoring spend against budget. Oversight of suppliers, supporting service delivery by contractors and monitoring delivery to ensure this is carried out to requirements and Arcadis standards. Issue management & resolution. Provide support and guidance to your team members Ensure agreed Workplace H&S, quality, Sustainability and security responsibilities are met including working with the relevant Arcadis functions (SHEQ) Review and monitor adherence to compliance requirements including SHEQ, relevant legislation, codes of practice & Arcadis standards Ensure all reporting requirements for the designated workplaces are undertaken on time and to expected standards. Responsible for communication of Workplace information (including via Intranet sites / SharePoint), issues and resolution. As a key Team member, support & encourage the wider Team in their service delivery including, and providing feedback, in relation to operative requirements and standards, development, innovation & improvement activities.. Interface with enabling functions to ensure effectiveness and efficiency. Support workplace projects within the properties as required. Coordinating emergency and crisis response requirements including first aid and fire warden roles. Profile requirements Knowledge Knowledge of FM/Workplace matters and practices gained by sufficient experience working in a similar environment Understanding of FM/Workplace health and safety and environmental compliance activities Understanding of FM/Workplace contractor management processes Skills and Experience Supervisory management Fluency in written and spoken English (as well as local country language) is essential Excellent communication skills & ability to influence colleagues Ability to work independently as well as part of a wider team Excellent customer service skills Developing effective relationships with stakeholders Knowledge of general IT systems and those used in the delivery of Workplace services First Aid and Evacuation Warden training Personal Attributes Customer focused Able to see the wider Team needs Able to quickly develop internal relationships Confident and articulate Able to deal quickly and effectively with issues Will take the initiative Flexible and willing to undertake travel within country and occasionally beyond if required Ability to prioritize and manage own and teams workload.

Expectations from Associate Manager- Workplace Operations: Day-2-Day Operational Accountabilities/ Responsibilities: Integrated Facilities Management Plan and manage workplace operations for the assigned locations. Manage operating and capital budgets for geography or location. Ensure Workplace business operations meet or exceed service level requirements and corporate standards. Ensure operational activities related to environmental requirements in collaboration with the Environment Lead and their support team are completed. Leverage tools to improve quality of services, including office meters, sensors and SLA tracking. Actively be part of managing the day to day facilities operations and review the performance as per schedule. Drive the Service Partner to execute the deliverables as per the agreed scope of works. Actively participate in delivering the services along with tracking the service delivery performance of the service partner. Performance Governance to be ensured through KPIs and ensuring all service issues or quality related concerns are reflecting in the OLA Score Card by resetting the Weightages and Targets, so as to drive constructive improvement in service levels Ensures location team delivers daily onsite facility management services including asset management, engineering, building maintenance, cleaning, office services, mail delivery, logistics and storage services. Carry out tasks according to local and global guidelines. Continuously focusing on the area of weakness and improvising this area for smooth function the process and support team; Coordinating and making use of organizational resources sensibly; controlling corporate activities and helping improve the efficiency of employees. Service Delivery needs to be tracked across IFM contract Plan and Set up Daily/Weekly/Monthly and Quarterly connects with the services partner pyramid hierarchy and to drive high performance. Tracking the assigned facilities budgets along with site operations team and Commercial Team for effective management of the same. Deploy changes to global policies, operating models, and practices. Ensures service delivery within agreed speed, quality, and cost through effective people management. He / She manages various stakeholders across the organization and provide additional value through process improvement ideation and execution Achieving the objectives and vision set by the organization; Encouraging employees to be creative and ensure their welfare MIS and Reporting requirements to be well documented, with supporting report formats, and the timelines for the circulation of the monthly and quarterly reports to be calendared Mechanical Engineering Services Keep a track on Service Partners performance by reviewing the uptime of all Engineering Infrastructure as per agreed OLAs Actively participate in drawing up RM. Opex and Capex Initiatives to ensure we are sailing a safe ship Actively involved in monitoring ME Opex and Capex Budgets and ensuring the budgets are efficiently deployed Extend all required support to fulfill Sustainability and Risk Mitigation Initiatives Client Governance (CRM) Connect with respective Business Leadership PoCs (DU Leads, Community Leads, SDLs and MDs) through a structured CRM Program for your facility(s). Present key delivery metrics and the teams performance against these KPIs Tracking, addressing and closing issues/ escalations within a reasonable timeframe (SNOW, ME, Events, Travel, etc.) Ensuring that the team draws up a monthly calendar for Bay Walks, Town-halls and Focused Group Discussion and the same are well represented by WP Teams at their respective locations Corporate Real-Estate (CRE) Stay connected with Landlord team on all operational matters from your assigned facilities, ensure that you connect with them at least once in a month. Ensure all contractual obligations are being fulfilled by both parties Escalate to RE Operations Lead, for any Builder/ LL related issues or non-compliances to the agreed terms and conditions in our RE MSA or CAM Agreement, so that formal recourse can be initiated by CRE Team To actively supervise Real-Estate "Disposition" process and extend all necessary to support to WP FL, CRE PoC, Controllership and Procurement to ensure risk free handover and formal process closure If assigned, to participate and be actively involved in RE New Site Selection Process Statutory Compliance Consistently and persistently review all Third Party Vendor (TPV) Partner Statutory Compliance requirements. Workplace Lead will be totally accountable for non-compliance to these deliverables Coordinate with all stakeholders/ teams who are party to this process:Contract Management; Legal, Human Resources, TPV, AEE, Commercial, etc. Audits Will have to personally participate and provide appropriate details and guidance for all types of audits covering across the length and breadth of Workplace Operations Audits could include Internal, Client and Third Party Statutory and Non-Statutory Audits (like:ACN Internal Audit, Functional Audit, Client Audit, KPMG Audit, Labor Commissioner Audit, Process Audit- ISO, etc.) Team Development Workplace Lead would be totally accountable on right sizing their respective team(s) including extended Vendor Partner Teams for their respective faciltiies. Ensure that all team members, both direct and extended TPV Service Partner Teams complete their mandatory trainings requirement well within the prescribed time-lines Timely action on Performance Management Processes, which includes, timely feedback to team members to ensure they are effectively delivering their responsibilities as per Priorities and Objectives agreed Team events are undertaken timely, to ensure their engagement levels are well maintained and is in line with Functional Engagement Target Qualifications Other Supervisory Responsibilities Workplace Lead ensures visiting and managing the assigned facilities on daily basis and also on need basis to know of the ground reality. Supports is given from workplace operations w.r.t. Central/ Managed Services (CPSM, Events, Travel/ Car Desk, etc.) and their teams at their respective Zonal locations Extends full support to Business Stakeholders (ATCI, AO, Consulting, Other ICF Leadership) to facilitate High Profile Client or Global Leadership Visits, and if required, will be part of such events and wherever and whenever required, will also participate in showcasing Workplace Capabilities and Services Will provide supervision for Projects Transition, from WP Projects Team to WP Ops Team, and will ensure active / passive involvement to ensure smooth transition and handover to Business Teams Workplace lead will have operational responsibilities for Security and EHS related matters for their respective zones. In addition, if any BCP or Crisis Management situation arises, Workplace Lead will ensure active participation in the LMT calls. Workplace Lead will ensure that all safety and security controls, physical as well as electronic are functional and effective. Also provide supervision to Wellness Services, including Wellness Rooms, Gymnasium, Ambulance Services, etc. Workplace Lead will be actively/ passively involved in managing day-2-day interactions with the SMT and P+ teams, thereby ensuring minimal delays/ impacts to WP Ops for their respective facilities. Workplace Lead will be actively/ passively involved to ensure the smooth running of the Cafeteria Operations. This includes actively participation in Vendor Selection, Food Committee Review Meetings, addressing Quality Issues, etc., thereby ensuring strict compliance to EHS and GAP prescribed standards and Statutory pre-requisites, like Commercial, Legal and License requirements being fulfilled

About The Role : for - S&C GN - CDI Position Title:Associate Manager- Workplace Operations (Level 8) Location: Coimbatore Employment Type: Full Time Must have skills: Team management, Stake holder management, Analytical skills, budget management, service management, vendor management Good to have skills: Engineering and Maintenance understanding Experience: 10 years + of Facility Management experience Educational Qualification: Any degree with additional certification will be added advantage Roles & Responsibilities: Integrated Facilities Management Plan and manage workplace operations for the assigned locations. Manage operating and capital budgets for geography or location. Ensure Workplace business operations meet or exceed service level requirements and corporate standards. Ensure operational activities related to environmental requirements in collaboration with the Environment Lead and their support team are completed. Leverage tools to improve quality of services, including office meters, sensors and SLA tracking. Actively be part of managing the day-to-day facilities operations and review the performance as per schedule. Drive the Service Partner to execute the deliverables as per the agreed scope of works. Actively participate in delivering the services along with tracking the service delivery performance of the service partner. Performance Governance to be ensured through KPIs and ensuring all service issues or quality related concerns are reflecting in the OLA Score Card by resetting the Weightages and Targets, so as to drive constructive improvement in service levels Ensures location team delivers daily onsite facility management services including asset management, engineering, building & maintenance, cleaning, office services, mail delivery, logistics and storage services. Carry out tasks according to local and global guidelines. Continuously focusing on the area of weakness and improvising this area for smooth function the process and support team; Coordinating and making use of organizational resources sensibly; controlling corporate activities and helping improve the efficiency of employees. Service Delivery needs to be tracked across IFM contract Plan and Set up Daily/Weekly/Monthly and Quarterly connects with the services partner pyramid hierarchy and to drive high performance. Tracking the assigned facilities budgets along with site operations team and Commercial Team for effective management of the same. Deploy changes to global policies, operating models, and practices. Ensures service delivery within agreed speed, quality, and cost through effective people management. He / She manages various stakeholders across the organization and provide additional value through process improvement ideation and execution Achieving the objectives and vision set by the organization; Encouraging employees to be creative and ensure their welfare MIS and Reporting requirements to be well documented, with supporting report formats, and the timelines for the circulation of the monthly and quarterly reports to be calendared Mechanical & Engineering Services Keep a track on Service Partners performance by reviewing the uptime of all Engineering Infrastructure as per agreed OLAs Actively participate in drawing up R&M. Opex and Capex Initiatives to ensure we are sailing a safe ship Actively involved in monitoring M&E Opex and Capex Budgets and ensuring the budgets are efficiently deployed Extend all required support to fulfill Sustainability and Risk Mitigation Initiatives Client Governance (CRM) Connect with respective Business Leadership PoCs (DU Leads, Community Leads, SDLs and MDs) through a structured CRM Program for your facility(s). Present key delivery metrics and the teams performance against these KPIs Tracking, addressing and closing issues/ escalations within a reasonable timeframe (SNOW, M&E, Events, Travel, etc.) Ensuring that the team draws up a monthly calendar for Bay Walks, Town-halls and Focused Group Discussion and the same are well represented by WP Teams at their respective location Corporate Real Estate (CRE) Stay connected with Landlord team on all operational matters from your assigned facilities, ensure that you connect with them at least once in a month. Ensure all contractual obligations are being fulfilled by both parties Escalate to RE Operations Lead, for any Builder/ LL related issues or non-compliances to the agreed terms and conditions in us RE MSA or CAM Agreement, so that formal recourse can be initiated by CRE Team To actively supervise Real Estate "Disposition" process and extend all necessary to support to WP FL, CRE PoC, Controllership and Procurement to ensure risk free handover and formal process closure If assigned, to participate and be actively involved in RE New Site Selection Process Statutory Compliance Consistently and persistently review all Third-Party Vendor (TPV) Partner Statutory Compliance requirements. Workplace Lead will be totally accountable for non-compliance to these deliverables Coordinate with all stakeholders/ teams who are party to this process:Contract Management; Legal, Human Resources, TPV, AEE, Commercial, etc. Audits Will have to personally participate and provide appropriate details and guidance for all types of audits covering across the length and breadth of Workplace Operations Audits could include Internal, Client and Third Party Statutory and Non-Statutory Audits (like:ACN Internal Audit, Functional Audit, Client Audit, KPMG Audit, Labor Commissioner Audit, Process Audit- ISO, etc.) Team Development Workplace Lead would be totally accountable on right sizing their respective team(s) including extended Vendor Partner Teams for their respective facilities. Ensure that all team members, both direct and extended TPV Service Partner Teams complete their mandatory trainings requirement well within the prescribed timelines Timely action on Performance Management Processes, which includes, timely feedback to team members to ensure they are effectively delivering their responsibilities as per Priorities and Objectives agreed Team events are undertaken timely, to ensure their engagement levels are well maintained and is in line with Functional Engagement Target Professional & Technical Skills: presentation skills, communication skills along with computer knowledge like MS office Handling ISO audits, certification audits. Qualifications Job Qualification: Additional Information: Workplace Lead ensures visiting and managing the assigned facilities on daily basis and also on need basis to know of the ground reality. Supports is given from workplace operations w.r.t. Central/ Managed Services (CPSM, Events, Travel/ Car Desk, etc.) and their teams at their respective Zonal locations Extends full support to Business Stakeholders (ATCI, AO, Consulting, Other ICF Leadership) to facilitate High Profile Client or Global Leadership Visits, and if required, will be part of such events and wherever and whenever required, will also participate in showcasing Workplace Capabilities and Services Will provide supervision for Projects Transition, from WP Projects Team to WP Ops Team, and will ensure active / passive involvement to ensure smooth transition and handover to Business Teams Workplace lead will have operational responsibilities for Security and EHS related matters for their respective zones. In addition, if any BCP or Crisis Management situation arises, Workplace Lead will ensure active participation in the LMT calls. Workplace Lead will ensure that all safety and security controls, physical as well as electronic are functional and effective. Also provide supervision to Wellness Services, including Wellness Rooms, Gymnasium, Ambulance Services, etc. Workplace Lead will be actively/ passively involved in managing day-2-day interactions with the SMT and P+ teams, thereby ensuring minimal delays/ impacts to WP Ops for their respective facilities. Workplace Lead will be actively/ passively involved to ensure the smooth running of the Cafeteria Operations. This includes actively participation in Vendor Selection, Food Committee Review Meetings, addressing Quality Issues, etc., thereby ensuring strict compliance to EHS and GAP prescribed standards and Statutory pre-requisites, like Commercial, Legal and License requirements being fulfilled Oversee Kerala operations and provide assistance whenever required based on the organizational requirement.