169 Workplace Jobs - Page 4

The Desktop Support Technician's role is to support and maintain organizational computer systems, desktops, and peripherals That includes installing, diagnosing, repairing, maintaining, and upgrading all end user organizational hardware and equipment while ensuring optimal workstation performance The person will also troubleshoot problem areas (in person, by telephone, or via work order) in a timely and accurate fashion and provide end-user assistance where required Knowledge & Experience: Provide remote support for end user devices and break-fix for users Coordinate onsite support with End User and Dispatch technicians when required Collaborate with the team to create Documentation and SOPs Resolve and update tickets assigned to you within the customer's SLA Experience providing support in-person, via chat, email or phone Experience in an On-site Technical Support environment A knowledge of Ticketing tools, like Ivanti, service now, etc is preferred or similar ticketing system desired Demonstrate knowledge in all activities associated with incident, problem, and request resolution management of end user PC hardware and software issues in a Windows operating environment Experience Resolving issues on Microsoft Windows Operating Systems as well as Microsoft Office Products

Job Description Service Desk JD Workplace Track Engineer 1. Graduate with Minimum 3+ years of experience in service Desk 2. Excellent communication and conversation skills in English 3. Excellent in Voice call support 4. Good Knowledge of Incident, Change and Problem Management 5. Manage Service Desk activities, including Owning overall responsibility for Incident and Service Request process handling on the Service Desk 6. Liaise with the Service Manager 7. Help with the development and issuance of Service Desk Operational Reports 8. Liaise with the designated Change lead as requested. 9. Logging and triaging the incidents in ITSM for all the end user related incidents, service requests, problems etc. 10. Triage the tickets to respective Workplace Services, Applications Services Team and the Infrastructure Operations Team members based on the ticket severity and priority. 11. Track the incidents/service requests/ problem and Change tickets to ensure resolution within SLA, escalate the unresolved incidents/ problems / Service / Change requests as per the escalation mechanism. 12. Analyze the ticket trend and provide reports with improvement actions, create basic documents and knowledgebase articles. 13. Good Documentation skills on the technical, process, ticket status and other relevant updates suggested by the Quality Lead on the ticket. 14. Use Remote Desktop to assist the end users as required. 15. Good Knowledge on O365 products. 16. Monitor the Incident Management queue, Assigning/Reassigning and follow up of tickets as per standard procedure 17. Experience in executing the service request raised in the ticketing tool as per the SOPs provided to the team. 18. Basic level troubleshooting of the issues like desktop application and access, network, printer, Active Directory, Business applications, O365 and email related issues 19. Monitor the Incident and Task Management queue and update the incident and Task management system with all the relevant information relating to an incident. 20. Proactive problem management is an added advantage. 21. Good Knowledge and proven skills in Vendor Management 22. Good Knowledge on ServiceNow ITSM tool Soft Skills 1. Should possess excellent customer handling skills 2. Ability to handle unforeseen situations 3. High level of acceptance and understanding in dealing with end users and situations 4. Adapt Flexible working hours Certifications Candidate to be ITIL certificate

Service Desk Agent Responsibilities Provide a consolidated point of contact for Tier 1 technical support to end users. Provide 1st level technical support for all IT-related issues, including MAC systems and devices. Respond to trouble tickets via phone and email in a timely manner. Determine the scope of the trouble ticket and the responsible department. Research and resolve technical trouble tickets. Immediately notify appropriate individuals of any issues that could potentially impact production activities and follow escalation procedures to minimize impact. Document all trouble tickets with clear, concise explanations in a timely and accurate manner, ensuring adherence to department policies and procedures. Establish and maintain professional relationships with customers, team members, and department contacts. Cooperate with team members to provide the best customer experience possible. Provide quality customer service that exceeds customer expectations. Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided. Proficiency in MS FIM will be an added advantage. Proficiency in Jira/ Service Now will be an added advantage. Requirements: Associate degree in Information Technology or equivalent related work experience. MAC experience is a must (configuration, troubleshooting, and user support). U.S. Citizen only. Minimum 2+ years experience in a technical support role. Ability to troubleshoot Laptops, Desktops, Peripherals, etc. Ability to troubleshoot using Remote Desktop tools. Excellent customer service and communication skills. Ability to work under pressure and at a fast pace. Flexible to support voice, email, and chat support. Willingness to work in a rotational shift 247365. MCP (Preferred). HDI Certified (Preferred). A+ (Preferred)

Job Overview: The On-Site Technical Support Specialist is responsible for providing Level 2 support for incident and service request resolution on customer sites. This includes troubleshooting, diagnosing, and resolving hardware and software incidents, as well as coordinating with the service desk, customers, and end users. The role focuses on ensuring that all on-site support activities are completed efficiently and effectively, meeting the Service Level Requirements (SLRs) defined by the customer. Key Responsibilities: On-Site Incident and Service Request Resolution : Provide Level 2 on-site technical support, including troubleshooting, diagnosing, and resolving incidents for devices and servers. Repair or replace physically broken or inoperable devices and ensure that devices are returned to operational condition. Coordination and Communication : Coordinate with the Service Desk, third-party suppliers, and other support teams to manage all on-site technical support requests through to resolution and closure. Work with end users or other site staff to schedule on-site visits in response to escalated incidents or service requests. Dispatch appropriate technicians as required to provide timely support. Testing and Verification : Conduct appropriate tests on repaired devices, software, or servers to ensure they are functioning properly and in compliance with service expectations. Obtain end-user acknowledgment of the successful completion of service requests or resolution of incidents. Documentation and Standards : Develop and document on-site technical support procedures that adhere to defined requirements and standards. Maintain inventory levels of devices and peripherals as specified in the Common Procedures Manual to ensure readiness for on-site support. Collaboration with Customer : Provide recommendations to improve on-site technical support policies and procedures. Coordinate with customer representatives to understand requirements and ensure alignment with defined policies.

We are looking for a highly skilled and experienced professional to join our team as a Workplace Experience Enabler in the Real Estate industry. The ideal candidate will have 6-11 years of experience. Roles and Responsibility Develop and implement comprehensive workplace experience strategies to enhance employee engagement and productivity. Collaborate with cross-functional teams to design and deliver tailored work environments that meet business objectives. Conduct research and analysis to identify trends and opportunities for improvement in workplace design and operations. Provide expert guidance on space planning, layout design, and material selection for optimal workplace performance. Foster strong relationships with clients and stakeholders to understand their needs and provide tailored solutions. Stay up-to-date with industry trends and best practices in workplace design and technology. Job Requirements Proven experience in workplace experience management or a related field. Strong understanding of real estate principles and practices. Excellent communication and project management skills. Ability to work collaboratively with diverse stakeholders. Strong analytical and problem-solving skills. Proficiency in relevant software and tools. Educational qualification: Any Graduate.

Greetings from Adecco India (Hiring for a leading client) Position: Floor Supervisor Location: Kothur Experience: Min 1y to 6y Salary: 25k NTH Roles & Responsibilites The Manpower Floor Supervisor is responsible for managing the workforce on the shop floor, ensuring attendance, discipline, compliance, and welfare of contract/associate employees. This role acts as a bridge between the operations/production team and the HR/administration team, ensuring smooth manpower availability and associate engagement. Workforce Deployment & Monitoring •Ensure sufficient manpower availability for each shift as per production requirements. •Manage attendance, shift rosters, and overtime of associates. •Maintain records of daily manpower allocation and report absenteeism or shortfall. •Coordinate with contractors/vendors for manpower supply as per demand. Workplace Discipline & Grievance Handling •Monitor associate discipline, punctuality, and conduct on the shop floor. •Act as the first point of contact for associate grievances and escalate unresolved issues. •Counsel associates on behavioral and attendance-related concerns. Compliance & Documentation •Verify associate ID cards, onboarding formalities, and statutory compliance. •Maintain records of contract employees (attendance, wages, leaves, overtime). •Ensure compliance with labor laws, company policies, and safety regulations. •Support in audits and inspections related to manpower compliance. Safety & Welfare •Ensure associates follow safety rules and use PPE (Personal Protective Equipment). •Conduct toolbox talks and awareness sessions on safety and discipline. •Report any incidents, misconduct, or violations immediately. •Support in associate engagement activities (festivals, welfare programs, communication sessions). Coordination & Reporting •Act as a link between floor associates, HR, and operations teams. •Prepare daily/weekly manpower reports (attendance, absenteeism, attrition). •Highlight manpower shortages, attrition trends, and training needs. Interested candidates pls share your resume to mail id : rakyam.bhavana@adecco.com WhatsApp link : https://wa.me/918147381052 Refer to Friends & Colleagues Thanks & Regards Adecco India Private Limited

Job Description of Workplace Architect - IT Infrastructure Services Core Responsibilities Job Description The Workplace transformation/END USER COMPUTING Architect Presales will be primarily responsible for creating winning Propositions and solutions for all Digital workplace opportunities. The Workplace transformation/END USER COMPUTING Architect may also have responsibility to lead a team, provide technical leadership, guidance and mentoring to the team. He/she will also be responsible for front ending all Solution Discussions with Customers and Onsite Sales Requirements Min. 5+ years of IT experience, mostly in the areas of Infrastructure services and management Should have experience in designing workplace Solutions - Including Service Desk, Field support, Desktop lifecycle management, Email & Collaboration services, Virtual Desktop Architecture, and next gen digital workplace technologies. Work with TCS internal teams, partners and product vendors for designing technology solutions and effort estimations. Past experience in Workplace (End User Computing), Service Desk and onsite support delivery will be added advantage. Should have a thorough technical understanding and should have been responsible for creating Solutions as requested by the Customer in the RFP/RFI process. Should have in-depth understanding of technology stack, transformations and the next generation technology innovations/products in Marketplace. Should be well versed in Designing next gen Digital workplace and End user experience centric solutions. Should have a very good understanding of Workplace metrics, customer experience management and design nuances of modern digital workplace. Should have a thorough understanding of Hosted Workplace solutions and its integration with On-premises solutions (Active Directory, Virtualisation, MDM) Should have experience on Workplace technologies, challenges faced during Setup, Migration, and operations. Should have performed roles where He/she has interfaced with Executive leadership on a consistent basis and been responsible for providing inputs on Workplace transformation/END USER COMPUTING Architecture and Strategy Should have excellent Communication Skills and should be able to successfully interface with Customer for Technical discussions.

Overview The Workplace Services Support (WSS) role at JLL is an exciting opportunity to join our dynamic Workplace team, focusing on delivering exceptional service and experiences on the Atlassian account. This key position involves managing various Workplace programs, supporting Concierge and Facilities offerings, and ensuring the quality control of global programs and processes. It requires meticulous finance management, accurate program reporting, and efficient data processing. The role is instrumental in creating outstanding customer experiences and assisting employees via the Jira Workplace Helpdesk in a professional and friendly manner. Responsibilities also include supporting project programming activities, preparing statistical reports, handling information requests, and providing comprehensive support to the JLL and Atlassian teams to consistently deliver top-tier services. Key Responsibilities Workplace Services Operations Deliver warm, professional, and attentive service to all Atlassian staff and vendors, fostering a customer-focused environment aligned with JLL and Atlassian values. Collaborate with internal departments and external vendors to enhance and ensure high-quality customer service. Anticipate and proactively support employees needs, ensuring a seamless service experience. Offer comprehensive virtual support that encompasses general information related to the workplace, as well as various workplace services. Assist with financial reporting and budget management relating to various Workplace services. Proactively collaborate across teams to support consistent service delivery standards. Manage and respond to a high volume of Jira tickets for Workplace services, ensuring adherence to workflows and processes. Respond to staff inquiries, including answering Confluence questions and resolving or redirecting as appropriate. Perform ad hoc assignments and provide administrative support to ensure seamless, timely service delivery. Coordinate with Facilities Teams on basic tasks and tickets, such as lift breakdowns, key replacements, and minor maintenance requests, and escalate any urgent requests accordingly. Support data transfer from Jira tickets to JLL s Corrigo platform. Conduct regular Quality Assurance audits of Workplace requests, programs, and financial reporting. Manage various ticket types via the Jira Workplace Service Desk, such as general questions, personal requests, sympathy gifts, digital greeting cards, long service awards, digital vouchers and gifts, off-boarding tickets, transportation requests, Regional Connection Gatherings and others. General Administration & Support Exemplify confidence, professionalism, and responsiveness while providing exceptional customer service. Anticipate client needs and transform challenges into opportunities, delivering proactive solutions. Support onsite teams in maintaining a neat, functional, and safe facility environment in collaboration with facilities management. Contribute to operational reporting, effectively communicate risks, and adhere to escalation processes in line with JLL and client policies. Propose improvements or innovations for operational systems and processes to enhance efficiency. Collect, analyze, and report data to align with client goals and objectives while supporting continuous service improvement and performance excellence. Provide support to Concierge and Facilities Management leadership both locally and globally, as needed. Contact Security for any risks and act as a floor warden for emergency response, following established incident and emergency procedures. Assist in developing standards and tracking service requests, ensuring timely follow-up and resolution while maintaining records of service requests and complaints. Support general administrative activities and contribute to the creation of support documentation. Collaborate with internal departments and external vendors to ensure quality customer service and work jointly to meet performance goals. Perform additional duties as required by JLL and Atlassian. Critical Competencies for Success Client Focus & Relationship Building Adopt a proactive and professional approach to customer service, consistently seeking opportunities to create exceptional experiences for clients and stakeholders. Demonstrate strong communication skills, both verbal and written, with fluency in English, facilitating effective interactions across a diverse range of client personnel, including at senior levels. Maintain a customer service-oriented mindset, ensuring high levels of engagement and satisfaction in all professional interactions. Actively identify opportunities for achieving optimal results, fostering open, constructive, and collaborative relationships with superiors, peers, and clients. Results Focus Demonstrate a strong commitment to clients through meticulous attention to detail and effective support, ensuring consistent service delivery. Exhibit excellent time management, organizational, and planning skills, enhancing overall operational efficiency. Adopt a proactive approach to risk management, responding to changes with resilience and a positive attitude while adeptly managing shifting daily priorities. Ensure compliance with the Service Level Agreements and the successful delivery of Key Performance Indicators (KPIs) set forth by JLL and Atlassian. Key Skills Self-motivated and Adaptable: A proactive self-starter with a can-do attitude, capable of quickly adapting to new processes and rapidly changing environments. Customer Experience Focus: Strong emphasis on delivering exceptional customer service and excellent problem-solving skills, with the ability to manage multiple priorities effectively. Communication Skills: Excellent verbal and written communication abilities in English, supported by active listening skills. Capable of making customers feel valued, leaving a lasting positive impression. Professionalism and Integrity: Demonstrates honesty, trustworthiness, and a professional demeanor. Skilled at multitasking while maintaining a positive outlook and proactive approach. Collaboration and Interpersonal Skills: Highly collaborative with a proven track record of delivering excellent customer service. Supports a positive team environment with a friendly and can-do attitude. Time Management and Independence: Strong skills in prioritization and time management, able to work independently while consistently delivering results in a fast-paced environment. Technical Proficiency: Competent in using computer systems, with a readiness to learn and utilize Atlassian software products and tools, along with proficiency in G-Suite applications. Qualifications & Role Requirements 2-4 years of experience in experience services, hospitality, service desk management, or the commercial real estate industry. Proven track record in Help Desk operations and processes is highly desirable. Strong administrative skills with proficiency in G-Suite applications; knowledge of Confluence, Jira, and Coupa is advantageous. Excellent verbal and written communication skills, demonstrating ability to articulate complex information clearly and concisely in a professional manner. Strong problem-solving skills, attention to detail, and commitment to maintaining confidentiality and data security Adaptability to work on a rotating 24-hour schedule (Monday-Friday, or Bengaluru Monday-Saturday) The requirements for this role vary based on the shift schedule. On-site work required during day shifts; remote for late/night shifts

What this job involves: Overcoming engineering challenges If challenges that come with being the go-to person on engineering matters excite you, join us to develop your strengths. In this role, youll show your mettle as you find ways to uphold excellence and high standards in our preventive maintenance programs and conservation practices. Working closely with the chief engineer, youll also monitor the M&E projects, looking out for their quality and ensuring their timely delivery. Delivering complete and accurate facility management reports is another requirement that you must meet consistently. Likewise, youll play a huge part in the hands-on process of providing to the client comprehensive facility, contract and procurement management for technical services. Youll contribute to hitting financial targets and other goals set by the senior facilities manager, achieving key performance indicators, and meeting service level agreements. Shaping a system of best practices Your engineering prowess will be your toolkit for success. Managing on-site mechanical, electrical, plumbing installations and civil maintenance should be second nature to you. Youll also be in-charge of preparing the list of critical spares for all installations based on the manufacturers recommendations. On top of these, youll plan the maintenance inventory being carried out with our in-house teams. No machine failures of critical equipment should escape your sharp eye. You should, then, also be ready with a pre-emptive maintenance programme for these malfunctions to prevent the risk of sudden breakdowns. Youll also make sure that our logbooks, checklists and schedules are upkeep and current. From time to time, youre expected to arrange ad-hoc M&E set ups based on the client requirements. Qualifications Bachelors degree or equivalent. Preferably technical background. 2-5 years minimum prior relevant experience in hospitality, facility / property management, operations and/or knowledge of commercial real estate, preferred. Exceptional customer service skills and professionalism with a passion for hospitality. Ability to manage multiple priorities and deliver results in a fast-paced environment. Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service. Ability to work independently strong prioritization and time management skills. Ability to work with diverse teams lead and/or follow; respectful, cooperative, accountable. Excellent verbal and written communication skills with the ability to communicate professionally. Excellent organizational skills andprocess management. Ability to adapt to new devices, technology, and applications. Proficient skills in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, and Outlook).

Location: India (Pan-India Coordination) Reporting to: India Account Lead Role Overview: We are seeking a dynamic and detail-oriented Program Manager to lead and coordinate key aspects of facility management operations across India. This role requires strong stakeholder management, project coordination, soft services leadership, and process oversight, along with a proactive approach to reporting and compliance. The candidate will serve as a critical point of contact supporting the India Account Lead and driving operational excellence. Key Responsibilities: Stakeholder & Program Management Serve as the primary interface for internal and external stakeholders across India. Coordinate and track tasks and projects to ensure timely delivery and alignment with objectives. Manage follow-ups, action tracking, and resolution of outstanding items post meetings or inspections. Summit & Meeting Coordination Prepare agendas and content for India-wide facility summits, reviews, and leadership meetings. Document minutes and drive closure of action items from governance meetings. Soft Services Leadership (India) Lead pan-India soft services programs including housekeeping, pantry, reception, transport, and mailroom. Drive uniformity, SOP adherence, vendor compliance, and customer satisfaction across locations. Project Coordination (Pan-India) Coordinate FM-related projects across India sites, including space upgrades, transitions, and refurbishments. Collaborate with site teams to ensure project milestones are met. Visual Site Inspections & Audits Conduct periodic site inspections to evaluate workplace standards, safety, and SOP compliance. Report observations and follow up on corrective actions with respective site leads. Process & Compliance Oversight Ensure standardized processes and playbooks are followed at all locations. Act as the process champion, identifying gaps and driving continuous improvement initiatives. Reporting & Documentation Develop and maintain a structured reporting mechanism to track FM operations, projects, and soft services metrics. Prepare dashboards and reports for leadership visibility. Executive Support Act as the programmatic and operational support to the India Account Lead, contributing to strategy, execution, and day-to-day operations. Required Qualifications & Skills: Bachelors degree (Engineering, Facilities, Business, or related field); MBA preferred. 7-10 years of relevant experience in facility management, program/project management, or workplace operations. Experience managing soft services across multiple sites. Strong communication and stakeholder engagement skills. Proficiency in MS Office, project tracking tools, and data reporting platforms. Knowledge of health & safety, vendor management, and compliance in facility operations. Willingness to travel for site visits across India as needed. Key Competencies: Organized and deadline-driven Proactive and resourceful Excellent collaboration and follow-through Strong analytical and reporting skills Customer- and employee-experience oriented.

Title: Functional IT Leader Location: Taloja, India Job Level: 5B Job Summary The Functional Information Technology (IT) Leader oversees IT infrastructure and applications for Glass Reinforcements operations in India This role collaborates with the global IT team to manage and optimize an innovative IT environment while ensuring reliable support for business operations Responsibilities include delivering regional IT projects on time and within budget, managing the user experience and IT services in the region, and coordinating with third-party providers to maintain ongoing IT services and projects, Owens Corning Glass Reinforcements is a business unit of Owens Corning that is in the acquisition sign to close process Owens Corning has signed an agreement to sell Glass Reinforcements to the Praana Group The deal is expected to close by the end of 2025 The path ahead will be dynamic, full of change, and expected to be fast paced with a change in ownership The business operates from twenty (20+) locations across the globe The information technology environment supporting our new company is being built from the ground up in terms of IT infrastructure and applications with the opportunity to leverage new technologies and new ways of thinking as we look to end a transition services agreement associated with the acquisition as soon as possible, Key Responsibilities Delivery of IT services for all manufacturing operations and commercial operations in India with emphasis on the plants operating in the Taloja area Being a teammate of the IT regional team and coordinating the delivery of IT services in the Asia-Pacific region is included, Operate IT processes following the guidance and direction from regional and corporate leadership teams to deliver the IT infrastructure & business applications necessary to sustain operations and grow revenues, Collaborate with the functional teams in the region including legal and commercial to ensure full compliance with local laws and regulations with the companys IT infrastructure and application implementations and ongoing support This responsibility also includes IT security requirements, Operate from a service first mindset to provide best in class IT services to users and ensure that IT services are rendered according to global company standards at all company sites and plants, Be curious and continually seek out and implement approved improvements to the IT services delivered to employees, customers, and suppliers, Be an SAP information technology and business process ambassador driving adoption and educating business users on the benefits of the enterprise resource planning solution regionally and for the entire company, Lead local and regional projects using project management best practices and techniques to deliver the project outcomes on time and on budget, Drive the regional execution of the IT strategy and technology roadmaps to ensure lifecycle management of all IT infrastructure and applications is properly performed, Lead, manage and leverage vendor contracts, when designated, to ensure project outcomes are delivered and/or recurring IT services are delivered to the required service level agreement, Explore and recommend artificial intelligence (AI) technologies, including generative AI and agentic AI, to drive productivity and gain a competitive advantage to IT leadership, Essential Skills And Qualifications Communication: Excellent communication and interpersonal skills, with the ability to effectively convey technical information to non-technical stakeholders English language is required for collaborating with the regional and global IT teams, Experience: Minimum of 3 years of experience in IT infrastructure and application management, with a proven track record of managing complex IT environments, Technical Expertise: Required knowledge includes Microsoft digital workplace tools, hybrid computing, network design fundamentals, IT security principles, help desk operations, user support, and endpoint management Preferred skills include practical application of information security standards, security technologies, and SAP functional and technical experience, Project Management: Demonstrated proficiency in managing multiple concurrent small projects, effectively prioritizing tasks, and consistently meeting deadlines Experience managing IT contracts and vendor collaboration is preferred, Problem-Solving: Demonstrates advanced analytical and problem-solving abilities, proficient in identifying and addressing technical challenges, Adaptability: Able to adjust quickly in a fast-paced, changing environment, Education: A bachelors degree in computer science, information systems, equivalent work experience, or relevant professional certifications in information technology is required PMI certification is preferred, Work Conditions Potential 20% travel time required, Due to the team structure, virtual meeting formats, time zone differences, and appropriate meeting times,extendedwork hours may be required, Show

Job Area: Engineering Group, Engineering Group > Hardware Engineering General Summary: 8+ years' experience in emulation and DV domains. Minimum Qualifications: Bachelor's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 4+ years of Hardware Engineering or related work experience. OR Master's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 3+ years of Hardware Engineering or related work experience. OR PhD in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 2+ years of Hardware Engineering or related work experience. Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.

Job Area: Engineering Group, Engineering Group > Systems Engineering General Summary: As a leading technology innovator, Qualcomm pushes the boundaries of what's possible to enable next-generation experiences and drives digital transformation to help create a smarter, connected future for all. As a Qualcomm Systems Engineer, you will research, design, develop, simulate, and/or validate systems-level software, hardware, architecture, algorithms, and solutions that enables the development of cutting-edge technology. Qualcomm Systems Engineers collaborate across functional teams to meet and exceed system-level requirements and standards. Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 8+ years of Systems Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 7+ years of Systems Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field and 6+ years of Systems Engineering or related work experience. Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.

The Workplace Issue Committee (WIC) Specialist plays a critical role in managing and resolving workplace concerns related to Sexual Harassment (SH) and Workplace Harassment (OC) investigations This position is responsible for driving WIC capability building, ensuring compliance with internal policies and legal frameworks, and mitigating risks related to PR exposure and litigation The incumbent will work closely with senior Operations and People Experience & Technology (PXT) leaders, as well as Legal, PR, and Site Leaders, to address complex and time-sensitive employee issues Success in this role requires strong judgment, independent decision-making, and the ability to influence and collaborate across multiple stakeholders Investigation Management: Lead and oversee SH and OC investigations, ensuring a thorough, unbiased, and timely resolution of workplace concerns Compliance & Risk Mitigation: Ensure all investigations and resolutions align with company policies, labor laws, and regulatory requirements, minimizing legal and reputational risks Capability Building: Develop and implement training programs to enhance WIC membersinvestigative skills, decision-making, and understanding of compliance requirements Cross-Functional Collaboration: Partner with senior Operations, PXT leaders, Legal, PR, and Site Leadership to address employee concerns and drive a culture of fairness and accountability Process Improvement: Continuously refine investigation protocols, reporting mechanisms, and risk mitigation strategies to improve effectiveness and efficiency Stakeholder Communication: Serve as a trusted advisor, providing guidance and strategic insights to leadership on high-risk cases and emerging workplace issues Data Analysis & Reporting: Monitor trends and generate reports on SH and OC cases, offering data-driven recommendations for proactive intervention strategies Confidentiality & Ethics: Uphold the highest standards of integrity, discretion, and professionalism when handling sensitive workplace matters Basic Qualifications Education: Masters degree in Human Resources (from Tier 1 B-school), Business, Law, or a related field; advanced degree preferred Experience: 5+ years of experience in employee relations, HR investigations, compliance, or workplace dispute resolution Expertise: Deep understanding of employment laws, HR policies, and best practices related to workplace harassment investigations Judgment & Decision-Making: Strong ability to operate independently, assess complex situations, and make sound, ethical decisions Influence & Communication: Excellent verbal and written communication skills with the ability to influence senior leadership and facilitate sensitive conversations Collaboration & Partnership: Proven track record of working effectively with cross-functional teams, including Legal, PR, and senior business leaders Confidentiality & Sensitivity: Demonstrated ability to handle highly confidential and sensitive issues with discretion and professionalism Analytical & Problem-Solving Skills: Strong ability to analyze data, identify trends, and recommend effective interventions Preferred Qualifications Certification in HR compliance, workplace investigations, or employment law Experience handling high-profile or complex workplace investigations Background in crisis management, public relations risk mitigation, or litigation strategy Our inclusive culture empowers Amazonians to deliver the best results for our customers

The Workplace Issue Committee (WIC) Specialist plays a critical role in managing and resolving workplace concerns related to Sexual Harassment (SH) and Workplace Harassment (OC) investigations This position is responsible for driving WIC capability building, ensuring compliance with internal policies and legal frameworks, and mitigating risks related to PR exposure and litigation The incumbent will work closely with senior Operations and People Experience & Technology (PXT) leaders, as well as Legal, PR, and Site Leaders, to address complex and time-sensitive employee issues Success in this role requires strong judgment, independent decision-making, and the ability to influence and collaborate across multiple stakeholders Investigation Management: Lead and oversee SH and OC investigations, ensuring a thorough, unbiased, and timely resolution of workplace concerns Compliance & Risk Mitigation: Ensure all investigations and resolutions align with company policies, labor laws, and regulatory requirements, minimizing legal and reputational risks Capability Building: Develop and implement training programs to enhance WIC membersinvestigative skills, decision-making, and understanding of compliance requirements Cross-Functional Collaboration: Partner with senior Operations, PXT leaders, Legal, PR, and Site Leadership to address employee concerns and drive a culture of fairness and accountability Process Improvement: Continuously refine investigation protocols, reporting mechanisms, and risk mitigation strategies to improve effectiveness and efficiency Stakeholder Communication: Serve as a trusted advisor, providing guidance and strategic insights to leadership on high-risk cases and emerging workplace issues Data Analysis & Reporting: Monitor trends and generate reports on SH and OC cases, offering data-driven recommendations for proactive intervention strategies Confidentiality & Ethics: Uphold the highest standards of integrity, discretion, and professionalism when handling sensitive workplace matters Basic Qualifications Education: Masters degree in Human Resources (from Tier 1 B-school), Business, Law, or a related field; advanced degree preferred Experience : 5+ years of experience in employee relations, HR investigations, compliance, or workplace dispute resolution Expertise: Deep understanding of employment laws, HR policies, and best practices related to workplace harassment investigations Judgment & Decision-Making: Strong ability to operate independently, assess complex situations, and make sound, ethical decisions Influence & Communication: Excellent verbal and written communication skills with the ability to influence senior leadership and facilitate sensitive conversations Collaboration & Partnership: Proven track record of working effectively with cross-functional teams, including Legal, PR, and senior business leaders Confidentiality & Sensitivity: Demonstrated ability to handle highly confidential and sensitive issues with discretion and professionalism Analytical & Problem-Solving Skills: Strong ability to analyze data, identify trends, and recommend effective interventions Preferred Qualifications Certification in HR compliance, workplace investigations, or employment law Experience handling high-profile or complex workplace investigations Background in crisis management, public relations risk mitigation, or litigation strategy

Roles and Responsibilities: Create lesson plans/curriculum for English / Communication Training for the students. Take regular classes as assigned by the DSEU Academic team after consulting with the Program Coordinator. Facilitates day-to-day classes to assist students in gaining English knowledge and communication skills. Constantly monitors and updates the quality of training and curriculum from time to time. Track student progress and give them feedback. Groom and prepare students for employment . Create and conduct assessments and extra classes for weaker students. Create and maintain a positive and professional learning environment. Utilize a variety of the training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of training programs. Provide inspiration, motivation by setting a personal example. Prepare and maintain records as per SMART SOP. Coordinate and assist with the OJT / Placements team. Any other administrative and academic task assigned by the Reporting Manager. Desired Skill Sets: Excellent written and verbal communication skills. Excellent command on English language. Understanding of effective teaching methodologies and tools. Willing to learn and adopt new skills. Flexible in handling multiple tasks. Good reasoning and analytical skills. Excellent presentation, Feedback and coaching skills. Good computer knowledge. Qualification: Post- Graduation in English Literature Experience: 2-4 years for training/teaching experience in English/ Spoken English/Soft skills. Location: Hyderabad Interested candidate can share their CV on jyotika.k@techmahindrafoundation.org

Key Responsibilities and Accountabilities Layout the project plan and maintain project tracker on the initiatives to improve Employee Experience by evaluating the feedbacks in partnership with Transport operation team. Support & collate data and analyze & summarize findings for thematic presentations for Transport leadership w.r.t feedbacks received. Support the transport operations team with periodic review & justifications about the Employee feedbacks. Define and implement KPIs to monitor and manage the Leadership Travel experience. Define and implement KPIs to monitor the overall car rental transport function. Set up process and control mechanisms for bulk visitors travel, take the stakeholder feedback and have a corresponding action plan across all locations to provide a standardized experience keeping all stake-holders updated on city-wise nuances. Develop and upgrade the process documents covering all activities of Car rental/ Leadership travel and bulk visitor travel. Collaborate & support the key stakeholder of the operations team during crisis events. Qualifications and skills Graduate Degree with a Hospitality background is preferred. Sufficient post qualification domain experience in customer facing role / management reporting function. Strong interpersonal skills, goodcommunication skills with the ability to interact with all levels of staff and Senior Management. Ability to adapt, follow tight deadlines, organize, and prioritize work and deliver results quickly. Ability to work as part of a team in a multi-discipline environment and in a matrix organization. Self-starter able to prioritize key tasks effectively. Experience in cross-functional teams e.g. across change management, business and 3rd party vendors. Strong analytical skills with the ability to understand business functions and processes swiftly. Intermediate or advanced level in all MS office applications including MS Visio, PowerPoint, and Excel

Objectives Key Results Events Management - Plan and finalize event dates - Event successfully conducted as per schedule - Coordinate event preparation - Agenda executed smoothly - Drive employee engagement - Effective communication (posters, invites, MC prep) - Vendor coordination and employee participation ensured - Photo documentation and hosting completed Snow Ticket Management - Monitor and follow up on pending tickets - Timely updates on pending tickets - Track assigned and in-progress tickets - Ensure proper ticket allocation (Transport, Benefits, Maintenance, Events & Services) - Close assigned tickets - Follow up with team for closure timelines - Personally close assigned tickets - Avoid resolution delays Non-HK Store & Inventory Management - Oversee Non-HK store operations - Maintain accurate in/out inventory tracking for all Non-HK stores - Manage inventory records - Ensure completeness and accountability in inventory records Vendor & Employee Relations - Coordinate with event visitors - Handling vistors - Welcome and onboard new employees - Distribute welcome kits (cards, bands, chocolates) to new joiners Visitors/Employee Management - Handle bordline calls - Handle incoming boardline calls and direct clients/employees - Manage visitor formalities and host notifications - Guide visitors through pass policy and inform hosts - Support event visitors in groups - Ensure quality service for event visitor groups - Attend and guide new joiners - Distribute welcome kits and orient new joiners - Maintain effective interactions with clients and employees - Assist with app/lunch info - Serve as go-to contact for new joiner queries Slack Communication - Monitor and manage Slack communication channel - Monitor Slack channel for requests/messages - Respond to or escalate queries appropriately - Ensure prompt, clear communication

Key Responsibilities and Accountabilities Layout the project plan and maintain project tracker on the initiatives to improve Employee Experience by evaluating the feedbacks in partnership with Transport operation team. Support & collate data and analyze & summarize findings for thematic presentations for Transport leadership w.r.t feedbacks received. Support the transport operations team with periodic review & justifications about the Employee feedbacks. Define and implement KPIs to monitor and manage the Leadership Travel experience. Define and implement KPIs to monitor the overall car rental transport function. Set up process and control mechanisms for bulk visitors travel, take the stakeholder feedback and have a corresponding action plan across all locations to provide a standardized experience keeping all stake-holders updated on city-wise nuances. Develop and upgrade the process documents covering all activities of Car rental/ Leadership travel and bulk visitor travel. Collaborate & support the key stakeholder of the operations team during crisis events. Qualifications and skills Graduate Degree with a Hospitality background is preferred. Sufficient post qualification domain experience in customer facing role management reporting function. Strong interpersonal skills, goodcommunication skills with the ability to interact with all levels of staff and Senior Management. Ability to adapt, follow tight deadlines, organize, and prioritize work and deliver results quickly. Ability to work as part of a team in a multi-discipline environment and in a matrix organization. Self-starter able to prioritize key tasks effectively. Experience in cross-functional teams e.g. across change management, business and 3rd party vendors. Strong analytical skills with the ability to understand business functions and processes swiftly. Intermediate or advanced level in all MS office applications including MS Visio, PowerPoint, and Excel

Hiring: Design Lead|Corporate Interiors Seeking a creative design leader with strong portfolio and team management skills. Must have B.Arch and experience in end-to-end workplace design. Collaborate with CXOs & deliver impactful office environments.

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities,collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow.Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. Your role Lead Digital Workplace tribe in Invent India consist of 20+ consultants. Drive maturity and growth of this consulting tribe by working with customers, geo-based teams and consultants. Drive GTM activity including customer conversations, pre-sales and global RFPs response. Lead and participate in local and global customer engagements. Oversee the implementation and integration of Low Code technologies (such as MS Power Platform), MS Copilot, Agentic AI and other Generative AI solutions within the Workplace Collaborate with cross-functional teams to drive digital transformation initiatives and enhance organizational efficiency. Provide strategic guidance and support for process consulting and improvement efforts. Your Profile 15+ years of experience in Digital Workplace technologies, including MS Power Platform, Low Code technologies, MS Copilot, and Generative AI Strong understanding of process consulting and digital transformation principles Excellent leadership, communication, and interpersonal skills Ability to work effectively in a fast-paced, dynamic environment Strong problem-solving and analytical skills Ability to engage clients, conduct workshops and sessions and ability to create engaging presentations and pitches to various clients Bachelor's degree in a related field; advanced degree preferred Lead and inspire large, distributed teams, delivering superior outcomes for global clients. Engage directly with C-level executives to shape strategies and make informed decisions that drive corporate success. Implement structured initiatives for leadership development, succession planning, and team competency enhancement Extensive experience in leading strategic planning, implementation, and management of modern workplace transformation. Expertise in transformation management, program management, and value management of workplace solutions. Demonstrated ability to communicate complex IT concepts effectively to C-level stakeholders. What you will love about working here We recognize the significance of flexible work arrangements to provide support . Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance. At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities. Equip yourself with valuable certifications in the latest technologies such as Generative AI.

We are looking for a skilled Workspace Architect with 3 to 8 years of experience to join our team in the IT Services & Consulting industry. The ideal candidate will have a strong background in designing and implementing innovative workspace solutions. Roles and Responsibility Collaborate with cross-functional teams to develop and implement comprehensive workspace strategies. Design and deliver high-quality, functional, and aesthetically pleasing workspaces that meet client needs. Conduct site visits to assess existing workspaces and identify areas for improvement. Develop and maintain relationships with clients, vendors, and stakeholders to ensure successful project delivery. Stay up-to-date with industry trends and best practices in workspace design and architecture. Provide expert guidance and support on workspace-related matters to junior team members. Job Requirements Minimum 3 years of experience in workspace architecture or a related field. Strong understanding of workplace design principles, including space planning, layout, and materials selection. Excellent communication, interpersonal, and project management skills. Ability to work independently and as part of a team to achieve common goals. Proficiency in relevant software and tools used in workspace design and architecture. Strong problem-solving skills with attention to detail and ability to meet deadlines.

Job Description of Workplace Architect - IT Infrastructure Services Exp- 8 to 12 years Location- PAN India Core Responsibilities JobDescription The Workplace transformation/END USER COMPUTING Architect Presales will be primarily responsible for creating winning Propositions and solutions for all Digital workplace opportunities. The Workplace transformation/END USER COMPUTING Architect may also have responsibility to lead a team, provide technical leadership, guidance and mentoring to the team. He/she will also be responsible for front ending all Solution Discussions with Customers and Onsite Sales Requirements Min. 5+ years of IT experience, mostly in the areas of Infrastructure services and management Should have experience in designing workplace Solutions - Including Service Desk, Field support, Desktop lifecycle management, Email & Collaboration services, Virtual Desktop Architecture, and next gen digital workplace technologies. Work with TCS internal teams, partners and product vendors for designing technology solutions and effort estimations. Past experience in Workplace (End User Computing), Service Desk and onsite support delivery will be added advantage. Should have a thorough technical understanding and should have been responsible for creating Solutions as requested by the Customer in the RFP/RFI process. Should have in-depth understanding of technology stack, transformations and the next generation technology innovations/products in Marketplace. Should be well versed in Designing next gen Digital workplace and End user experience centric solutions. Should have a very good understanding of Workplace metrics, customer experience management and design nuances of modern digital workplace. Should have a thorough understanding of Hosted Workplace solutions and its integration with On-premises solutions (Active Directory, Virtualisation, MDM) Should have experience on Workplace technologies, challenges faced during Setup, Migration, and operations. Should have performed roles where He/she has interfaced with Executive leadership on a consistent basis and been responsible for providing inputs on Workplace transformation/END USER COMPUTING Architecture and Strategy Should have excellent Communication Skills and should be able to successfully interface with Customer for Technical discussions.

Workplace Experience Executive The Workplace Experience Executive plays a critical role in creating a positive and engaging environment for employees, visitors, and clients. You would be responsible for developing and implementing workplace strategies that enhance productivity, collaboration, and well-being. The executive will work closely with various stakeholders, such as HR, operations, facilities management, and technology teams, to create an exceptional workplace experience that aligns with the organization's goals and values. Key Responsibilities: Employee Engagement and Communication: Create and implement programs and initiatives that enhance employee well-being and engagement. Develop and maintain effective communication channels to ensure employees are informed about workplace updates, events, and resources. Collaborate with HR to measure employee satisfaction and gather feedback to continuously improve the workplace experience. Technology Integration: Identify and implement technology solutions that enhance productivity and streamline workplace operations. Collaborate with IT teams to ensure seamless integration and support for workplace technologies. Stay updated with emerging workplace technologies and evaluate their potential for enhancing the employee experience. Vendor Management: Manage relationships with external vendors and service providers, ensuring quality service delivery. Oversee contract negotiations, performance evaluations, and budget management related to workplace services. Sound like you To apply you need to be: Qualifications: Bachelor's degree in business administration, human resources, architecture, or related field. A master's degree is preferred. Minimum of 5 years of experience in workplace design, employee experience, or related roles. Strong understanding of workplace trends and best practices. Excellent project management and organizational skills. Exceptional interpersonal and communication skills. Ability to influence and collaborate with diverse stakeholders. Proficiency in workplace technology and software applications. Knowledge of relevant local regulations and compliance requirements. The Workplace Experience Executive role offers an exciting opportunity to shape the workplace environment and contribute to the overall success of the organization. The successful candidate will have a passion for creating exceptional workplace experiences and driving employee engagement

We are looking for a visionary and highly experienced Director of End User Computing (EUC) to spearhead the global EUC strategy, delivery, and innovation within our enterprise. You must possess in-depth knowledge in analytics-driven EUC operations, large-scale endpoint management, digital workplace transformation, and engaging stakeholders at the C-suite level. The ideal candidate will have more than two decades of progressive experience in EUC, showcasing a proven track record of leading global teams, revolutionizing workplace technologies, and utilizing data-driven insights to elevate user experience, security, and productivity. Your responsibilities will include defining and implementing the global EUC strategy in alignment with business objectives and IT transformation goals. You will be tasked with modernizing digital workplace technologies such as M365, VDI, device lifecycle, endpoint security, and mobility. Additionally, driving initiatives to standardize and automate EUC services across various regions and business units will be crucial. Establishing governance for EUC policies, compliance, and SLA/KPI metrics is also part of your role. You will be responsible for developing and spearheading end-to-end EUC analytics programs to enhance performance, user behavior, incident patterns, and service quality. Leveraging telemetry and real-time data for proactive support, predictive maintenance, and digital experience management (DEX) will be essential. Utilizing tools like Nexthink, Lakeside, SysTrack, or Microsoft Endpoint Analytics to create dashboards and gain insights is also a part of your job. Overseeing the delivery of EUC services, including Service Desk, Desktop Support, VDI, Collaboration Tools, and Mobile Device Management (MDM), will fall under your purview. Managing partnerships with global MSPs, hardware vendors, and software providers, defining global operational models (ITIL-based), and ensuring high service reliability and cost efficiency will be critical. Collaborating with InfoSec to enforce endpoint security policies and Zero Trust principles, ensuring compliance with global regulations (GDPR, HIPAA, ISO 27001, etc.), and leading vulnerability management, patch compliance, and secure device onboarding are also part of your responsibilities. You will manage and mentor global EUC teams across different time zones, cultivate a culture of innovation, accountability, and continuous improvement, and enhance employee satisfaction through digital experience improvements. The ideal candidate should have over 20 years of experience in IT infrastructure, with at least 10 years in EUC leadership roles. Deep expertise in M365, Intune, SCCM, Azure AD, Windows 10/11 lifecycle management, Virtual Desktop (Citrix, Azure Virtual Desktop, VMware Horizon), Endpoint Analytics, and Digital Experience Monitoring is required. Proven experience in managing global organizations with 5,000+ users, expertise in EUC analytics, data storytelling, continuous improvement programs, budget ownership, vendor management, and relevant certifications such as ITIL, PMP are preferred. Strong interpersonal skills, executive communication abilities, and cross-cultural leadership skills are essential for this role.,